Dr.Ma is very friendly and knowledgeable. I had been suffering from anxiety and heaviness in the chest and once the service was complete an hour later I felt present and aware and peace something I haven't had in a very long time. I highly recommend for anyone suffering with mental health problems. read more

Wow! The answer to my prayers. This actually worked to lift the chronic knots / pain out of my back. I wanted to wait until at least the next morning to write this review although I was so excited to do so! Firstly, I felt right at home when I arrived. She asked me questions & wanted to get to know my health state & also get to know me in general. It felt personal. She used acupuncture ( the skinny needles ) first. It felt warm & like the pain was lifting out of my body slowly & gently. Then later, she took them out & used the suction cups ( cupping) . I was afraid about the bruising I've seen my son had marks for a week. Let me tell you if your worried about that , it's minor compared to was it does for your pain. It was sucking out the build up of knots and stress out of my back! I've been getting massages for 8 months each week. All my money has been to try and relive this annoying pain. In my neck shoulders and back. So desperate to get rid of this pain. Nothing has worked until now! It's only been overnight. By the way she gave me herb pills and I slept through the night for the first time in months. I am so grateful I met her. She is comforting & easy going. I'm going back next week to do lower body since I work out a lot and am generally sore looking to loosen up for more mobility. I even took my husband by there to meet her briefly that night because I was so grateful & she was again very friendly. Same day appointment by the way. Ty Lilli !! read more

It's a safe space. Dr. Ma is very skilled at her practice in both Eastern and Western methods of treatment. I've been having Lower back pain also pain in leg from old injuries.Treatments have reduced pain considerably and completely disappeared in some areas. I can see the light at the end of the tunnel. For the Best Care, Dr Ma is the right choice. read more

Dr. Ma and Bay Acupuncture are listed as a provider for my health care system but she refused to accept my copay ($25) and asked for $80 up front saying she'd pay me back if my health insurance ended up paying her. (Her rejection of my copay was also after I told her my pain was high on a scale of 1-10, and just before the weekend). So while I can't comment on her acupuncture skills I can say I'm very disappointed with the bait-and-switch and I would like an acupuncturist who has both medical skills and ethics. read more

I am so grateful to find Dr. Lily in town. She is a very professional Chinese Acupuncture specialist. After I got the acupuncture and acupressure massage I felt much better，She did a excellent job on my back. I would like to go back see her again and I highly recommend her. 我非常感恩在我们镇里找到马莉医生，她是一位非常专业的针炙中医师。 她给我针炙和推拿按摩，我感觉到我的腰和脖子、肩膀都好了很多。她的认真冶疗，我会再去接受治疗和推荐她。 read more

I forgot to update this review..so here I am 4 years later. I would like to add, while getting acupuncture & acupressure massage...my water broke. I went to the hospital & delivered a healthy baby only one hour after leaving Best Care Acupuncture! Not sure if the acupuncture induced my baby-but I was surely ready to have him!! read more

I had a really bad bout of sciatica during December of 2019. I was laying on the ground out of fear of moving because the pain was so intense. It got so bad that I called Dr. Lily in desperation the day after Christmas. She had me come in and I went through a two hour session that evening. The next morning I woke up and was able to actually walk around and felt better overall. I was able to sleep in my own bed again and actually stay asleep during the night. I then scheduled a second appointment less than a week later, and then a third appointment a little over one week after the first session. I've felt tremendously better since then. Those the sessions have me able to do things without the sciatic pain anymore. I'm able to walk around, go to work, lift weights and exercise. Basically I've been able to live my life again. Thank you, Dr. Lily. read more

Professional, Great lady. She is very knowledgeable and generally cares for her patients. I highly recommend this doctor. read more

Lily ma is very professional and brings out good results in many fields relating to weight loss and pain management. After getting 4 visits of treatment, pain and suffering in my body is almost gone. The body has become flexible. Dr lily has healed me to her magical hands and experience. I will continue my treatment of weight management and stress management with her. I would recommend please visit and be pain freeee. read more

Great acupuncture session every time I go. She is very attentive to your needs and listens to everything that is ailing you. Best acupuncture that I've had in my life time. Mark read more

Had major back pain and Dr. Lily helped out a lot. After 1 weekend sessions, most of my back pain went away. Every time I had back pain, would come by and had another acupuncture session. I drive a lot and spend the rest of my time sitting in front of a computer at a desk, hence back pain. Was so impressed that when my pregnant wife had middle back pain, I told her about Dr. Lily and how much it helped me. She was hesitant at first but then was amazed at how much just one session helped. Dr. Lily had also a good recommendation on some herbs, which was nice. read more

Dr. Lily is great at what she does. I've visited her for acupuncture and acupressure several times over the years and she always helps relieve my back, joint, muscle, and disc issues. I've tried physical therapy and cortisone shots and those didn't work. Acupuncture and acupressure works and Dr. Lily is great at it. I see results on the first visits and each visit after. Even if your insurance doesn't cover it (mine doesn't) visits to Dr. Lily are worth every penny. read more

Dr. LILY is really good. I didn't want to write a review until I had experienced acupuncture more than once. I've been going to Dr. Lily for a little while now and I have to say my experience has been a positive and wonderful experience. Dr. Lily genuinely cares about her patients. There is a language barrier, on my part. Dr. Lily does understand what I want and even what I don't know I want. She has been doing this for a long time and her service is well worth it. She's gentle, nice, and accommodating. I've lost 17lbs since I started working with her and that's just over a month and with me not doing any exercise, but most importantly I am able to sleep at night, I have more energy during the day and I don't feel sluggish. Dr. Lily is wonderful. I never tried acupuncture before and I'm so sorry I didn't try it sooner. Dr. Lily has made me a believer. So thank you. I can't wait until my next session. read more

I've had shoulder pain for more than 2 decades. On very rare occasions, the chronic pain has soared to acute intensity, spreading to the neck. This occurred once in June 1998 and again in January 2019. The Warriors' physical therapist treated the earlier bout, but he has since retired. Having had good results with acupuncture for a joint problem and ear congestion in the past, I recently consulted Dr. Ma. She treated my acute flare-up with acupuncture, electrical stimulation, and acupressure. The first treatment cured the most pressing problem: acute neck pain on the left side. The second treatment, a few days later, relieved the neck and shoulder pain on the right side . . . substantially, altho' not completely. I look forward to the upcoming third treatment this week. I anticipate a full recovery, with periodic follow-up sessions every 3 or 4 months. I recommend Dr. Ma for her conscientiousness . . . and the vigorous massages that complement the acupuncture and electrical stimulation. read more

Dr. Lily is amazing. I started to go to her 5 years ago, and every time she helps with any pain. My latest experience with Dr. Lily was during my pregnancy and after. That was super help while I was moving slow, or my muscles were painful. She always know how to help and how to relieve the pain. I usually go to her every 2 months, and I do notice that my health improved and my issues with pain disappearing. Who ever talking about money, they do not talk about health. You can't buy your health for any money. Thank you Dr. Lily! I would recommend this place to any person who really need pain relieve and help. read more

Lily is AMAZING. Consider her physical therapy.. I tried suction cups for the first time as I have unrecoverable knots in upper shoulders (or so I thought) from stress n sitting at a desk 12 hour days .. one treatment and me skeptical as every massage therapist has told me with a series of 5 with them would get these out and I spent money only to fail .. this was my first time and WOW! They weren't painful yet I already have them moving and rotating . She mixed Accupuncture with massage and my back and spine are smiling . Lily THANK YOU . I will follow up in another 2 weeks .. read more

Can't say to her healing skills but can speak to the poor experience. Scheduled a time to see beforehand, and provided insurance coverage information. Co pay was discussed on the phone beforehand. Fast forward to appointment, suddenly she talks about how she was billing my type of insurance plans before from 2019 and only a few got paid..? Then was asking for the entire payment of 90 upfront and will refund me if insurance pays out? If you wanted that couldn't you have said over the phone instead of wasting everyone's time? I understand insurance can suck to claim sometimes but don't do the ok come in then oh by the way before I treat you .. waste of time and poor business practice read more

Good service not cheap on putting acupuncture needles . I've been going to her for almost a year already any pain after 2 acupuncture visits I'm alot better than when I started. So when the pain comes back I get treated and after that one hour session so so much better. She is flexible with scheduling she will try to accommodate you with your schedule. Very good service!!! read more

If I can put review without a I will do it but I cant...Icalled to get appointment for my pain and she said she can take me in same day. I went in, filled out the paperwork and I even called my insurance to get the benefits while she listen as I confirm everything. She continued to talk about how difficult to get payment from insurance and she asked that I pay her upfront. I said no because I have benefits and all I have to pay is the co pay of $25.00. She keeps on complaining about 3 months processing before she gets paid. I asked her for the last time if she can treat me and she said she can if I will pay upfront and get refund from my insurance. I refused and walked away. Its hard if treating provider is not about the well being of the patient but goes after the money. why are they listed as in-network provider if they can't provide services to the Blue Shield members? read more

She is the best. I came with back and leg pain and after 2 hours of treatments, I felt much better. I'd recommend doing the electric shocks..it's fun. read more

Best Care Acupuncture - Acupuncture Near Me - Castro Valley, California

I have had hand, arm, and elbow pain for months and not able to find relief. I am so thankful to have found Dr Lily as she is very skilled at what she does and knows how to read your body. After one treatment, I noticed intense improvement in my problem areas. She is very kind and knowledgeable and I would highly recommend her. read more

May name is Johnella and I was referred to Dr Ma by Linda Lee who is an herbalist. My son had digestive issues which caused him a great amount of discomfort and pain. Dr Ma did acupuncture, use red light treatment and herbs to help him. My son hasn't had any relapses. Since then I have referred many people to her and they are very please with her professionalism and treatments. read more

I have had very positive experiences with Dr.Lily Ma's acupuncture treatments. She is very thorough, reading your body like a map finding any imbalances that need addressing. Her techniques are skillfully applied to effectively relieve your discomfort and each session leaves you feeling overall very good. read more

She takes her time and does a very good job. I explained to her my pain points and when I give her feedback she takes it into consideration and works to make sure that my pain is relieved. My lower back and knees hurt a lot because of arthritis and she does a very good job in making me feel better and able to walk and do regular exercises again. read more

She does a really good job and takes her time. I have a bad knee and sciatica and she has helped me significantly. I can go walks again and stand for long periods of time without being in pain. read more

I met Dr. Ma a few months ago when my regular acupuncturist was on vacation. What a great decision I made to visit Dr. Ma. She was professional, on-time, courteous and attentive to my needs. She asked me several questions and gave great advise on how to manage my situation. She has become my go-to acupuncturist when I am in need. I highly recommend her services. Her location is central to anyone in the bay. read more

I have been going to Best Care Acupuncture since 2005 and I am extremely happy with the treatment that I receive from Lili. I am an active tennis enthusiast and I have had knee, shoulder, hand, wrist and ankle difficulties that Lili has carefully treated over the years. She is extremely sensitive and inspires confidence because of her professional and caring attention to detail. When I first started going for treatment I did not know what to expect since I had not tried acupuncture care but I have now been totally won over. Lili is able to succeed where Western medicine cannot and has consistently helped me alleviate pain and discomfort while helping me maintain the active lifestyle that I enjoy. I highly recommend her service. read more

Very disappointed. Arrived for a consultation to a locked door. After knocking twice, Dr. Lily Ma let me in and took me to a very stuffy room with the heater blasting - in the summer! She then had me take a seat and I began explaining my problems. My problems are primarily depression and fatigue, both of which began with a reproductive disorder earlier this year. As I tried to elaborate on the reproductive disorder I'd had, I found myself having to explain - to her, the DOCTOR - what different parts of the female anatomy were! She didn't know what a uterus, a hymen, or a tampon were - among other things. I expressed that I wanted to leave, and she told me that, even though I hadn't received any treatment, this consultation would cost me $60. She had NOT mentioned this on the phone when I had called about booking a consultation, and her website had not warned me of this cost, either. Dr. Li Ma then spent the next 20 minutes making sure I got my money's worth of a consultation by going on about how I must have suffered some sort of infection or complication from a recent gynecological surgery (I hadn't), and the importance of eating more black-colored foods to help my kidneys. There was more to the speech, but she didn't know enough anatomy terms to expound further on what she was trying to tell me. After 20 minutes of THAT, I finally gave in and paid her, then grabbed my patient sheet and got the hell out of there. Worst. Consultation. Ever. read more

Dr. Li Ma is honest and sincere. She works hard to effectively treat ailments in as few treatmets as possible. She goes beyond the call of duty, giving advice regarding what foods to eat to help you heal as well. She doesn't try to make more money off you; she just really cares. Dr. Lily, as we call her, treated me for the first time several years ago for elbow joint pain, which had grown to the point of making me lose my grip over the previous couple of months. After one treatment it was fixed, and the problem never came back. While there, she noticed some tension in my back. I told her it was from a car accident that I had had several years earlier. Chiropracters had told me that I'd have to see them once a month for the rest of my life to keep the pain under control. I couldn't afford that, so I only went about twice a year. After she treated me once, the pain never came back. Sounds too good to be true, but I know other people who have had the same experience with her. I've never heard of another acupuncturist being that effective. read more

Dr. Lily Ma has given me excellent acupuncture treatments and very good nutritional and Chinese herbs when needed. Dr. Ma is an amazing Doctor and Acupuncturist. read more

I came to Dr Lily Best care acupuncture for my neck and shoulder pain. The first treatment made me feel much better, the pain was almost gone.I highly recommand this proffessional therapy. read more

Dr. Ma has very aggressive needling style, but definitely benefited me with less back pain. I was still on pain medications, but after one hour long session, that night I did not need my pain medications. Dr. Ma provides details and assistance with your medical issues and solutions. The acupuncture therapy I received worked well for me and I have gone back to see her. Overall, I am happy with the results. read more

I been seeing Dr. Lilly for a few months now and I'm very happy with her services. She is very professional and caring person. I've seen other Acupuncturist and she is by far the best. When seeing an Acupuncturist don't can expect a quick fix with time you see the progress. I'm feeling much better no knots in my shoulder's or neck. I will recommend her to others. read more

Dr Li helped me with my back pain . I've been going to her and so far every time I go I always feel so light and relax without so much pain. I would definitely go back to her again and would recommend her to everyone and to my patients! Working in medical field I know how it feels to be suffering from pain but with her help I don't need to take any medication. Thank you so much! read more

I was having pain in my left leg from my hip to my ankle since January 2015. I went to my PCP several times and was told to take all types of medicine but nothing seemed to work. I got so desperate that I searched the internet for acupuncture treatment and came across Dr. Lily Ma with Best Care Acupuncture. She made an appointment for me that same day! This was the first time ever having acupuncture so I didn't know what to expect. Dr. Lily Ma asked me several questions about my health and started my treatment plan. When my first treatment was completed, I stepped down off the table and I put pressure on my left leg and was shocked that I did not feel any pain. I said to myself, is this pain gone? This is the honest to GOD truth; I have not had any relief in that leg at all and the one treatment help! I still get a little the pain every now and then but it's under control and Dr Lily Ma continues to work on it. I felt it was like a miracle to me because only God knows the pain I had especially during the night when I trying to sleep but couldn't due to the pain. Not only did she help with that, she is also working on my insomnia. Dr. Lily Ma is such a sweet lady that knows and loves what she does. I have referred two other people and they are receiving treatments from her as well. I have had such a great results at Best Care Acupuncture with Lily Ma that I've been telling everyone to try acupuncture, but not just any acupuncture, I am telling everyone to try out Acupuncture at Best Care Acupuncture with Lily Ma because you will not be disappointed. I can't wait to get back in town for my next appointment! read more

Dr. Ma reports she has 25 years of experience as an acupuncturist---5 years in Castro Valley and 20 years in China in a reputable medical center. She says she is a licensed physician and surgeon in China. She was personable and attentive, but her technique was rough. She drove the needles deep into muscles and my entire body was in spasm for most of the session. I've had only one prior acupuncture treatment, a few years ago, and it was pleasant. My experience with this practioner was painful. Needle insertion stung, the symptoms I sought treatment for intensified during and after therapy, and a few hours after I completed treatment, my body was covered with bruises at the needle insertion sites. Although she took me on short notice and gave me plenty of individualized attention, I wouldn't want to go through another treatment like my initial one. She also performed acupressure massage, but I had to ask her to stop because it felt more like severe pinching than massage. I left feeling much worse than when I went in and had to take pain medication for the discomfort when I got home. I won't recommend her to my friends. read more