We used Serhiy and the team at Best Carpenters for a remodel of our guest bathroom and a closet/bathroom remodel for our primary. They were easy to work with, speedy, and communicative. We stuck to the timeline and it was pretty seamless! We picked out all the materials and purchased them, and they had a few preferred vendors with contractor discounts. A good experience! read more

I highly recommend Best Carpenters. They did a great job installing my new kitchen cabinets. When some issues arose, Serhiy and his team went above and beyond to resolve them. I plan to use them again for another project soon. read more

We had a very bad experience with the $45,000 remodeling of our Kitchen by Best Carpenters. In addition to the very poor workmanship, their installation has cost us thousands of dollars to repair afterwards. We can not post ALL the issues at once so we are just posting a few examples at a time. Issues include highly damaging water leaks, electrical, sheetrock, cabinet installation and appliance installation. Best Carpenters project manager was rarely on site to oversee the work and was not responsive to calls. Catastrophic Damages from Best Carpenters Work When installing the sheetrock in the new kitchen wall in October, 2017, Best Carpenters drilled a hole through the water pipes which then leaked to the three floors below destroying closets, walls and ceilings, as well as causing major mildew issues behind the walls. Repairs for all three floors cost thousands to repair and as of 2020 Best Carpenters has not yet paid for any of the damages they caused. Electrical Best Carpenters had electrical wires sticking straight out of the newly installed wall without a wall outlet to connect to stove hood fan, dishwasher and refrigerator. This is potentially dangerous and, to our understanding, does not meet electrical code. Half of all electrical outlets and light switches were installed crooked and too deeply into the wall by Best Carpenters - failed 1st city inspection. One newly installed electrical outlet by Best Carpenters has stopped working. Outdoor water faucet installed 3 inches directly above an outdoor electrical outlet by Best Carpenters - water dripping onto the electrical outlet below can result in electrocution. Best Carpenters forgot to install the electrical outlet for the stove and had to tear out the newly installed wall in order to find the wires they left behind the wall. New heater under the cabinet was installed crooked by Best Carpenters and the loud, rattling heater fan sounds like it was damaged during the installation. Poor cabinet installation Poor cabinet installation by Best Carpenters around the wine fridge Cabinet door installed by Best Carpenters won't shut Cabinet edging installed by Best Carpenters in several areas is falling out Best Carpenters mounted a bizarre white strip on top of a cabinet door (probably was damaged) and there is a gap between the wall and the cabinets. Appliance installation The dishwasher was installed crooked by Best Carpenters. Installers did not know that all dishwashers have adjustable legs to ensure that a dishwasher is installed level. They piled up wood planks and sticks underneath the dishwasher to balance the dishwasher instead and still failed to balance it. Best Carpenters finished the sheetrock wall above the stove fan but forgot to install the fan ducting. The entire wall had to be torn out again. Wall sheetrock and tile installation Just a few examples from just two walls of the poor quality of Best Carpenters workmanship with sheetrock installation and spackling. The new kitchen countertop backsplash tile was bulging as the new wall was installed crooked by Best Carpenters. read more

When we were speaking with installers for our kitchen renovation we found Best Carpenters and two other places. Serhiy of Best Carpenters responded to our email first and set a high bar for the other two. He gave us a detailed bid that seemed both honest and fair. His team of two was fast and knew the ins and outs of IKEA cabinets. They were both professional and personable. When we found that IKEA had forgotten to include some pieces which would be shipped later, Serhiy adjusted the invoice to reflect some work couldn't be done at the time of installation. Best Carpenters is Not GUILTY of false advertising. It is simply the best. Call them now. read more

What a fantastic company. Going above and beyond at every single stage of our kitchen remodeling project. Constant, comprehensive communication; thorough discussion of work to be done and pricing; quick and professional installation. Cannot recommend them enough, specially with the stress that can come with home remodeling projects. read more

I was given the name of this company by Ikea after purchasing a number of wall cabinets and other kitchen items along with some other custom doors and drawer fronts by another company for a kitchen "refresh" I was doing. The job consisted of assembling/installing the Ikea kitchen cabinets as well as cover panels which needed to be cut/installed. There was also new hardware and drawer boxes with hinges that needed to be installed, etc.) Installation of custom doors and drawer panels that I had made for the existing base cabinets was also part of the job. I included a very specific list re: the job with the contract that was signed and a diagram and had sent in all sorts of photos. I was eventually able to negotiate a good price with the owner and offered to have photos of the completed work posted to the website of the custom door manufacturer. The job was scheduled for early November of 2023. A 2-person crew showed up. The foreman (Mike) told me right away (he was barely in the front door) that he would be out in 5 hours even though this was not an hourly job. I thought he was joking as he hadn't even seen the job. Admittedly, they did work very fast and initially I was impressed - I even texted the owner that I was impressed at the speed, but soon the speed became the problem and things changed. Mike told me that he didn't want me to be in the space while they were working. I tried to be respectful given that it's a small kitchen so I tried to oblige, but it meant that I wasn't able to make any comments or suggestions before they were doing something. (As it happens, I had just managed to correct him before he bolted the wrong wall cabinet to the kitchen wall. While I managed to avert that disaster I wasn't so lucky with other issues because I wasn't in the space.) From an other room, it seemed like things were going well. When I walked out to check up on things - it happened to be around the 5 hour mark - I could see that they were packing up, and yet I hadn't had a chance to revew the job with Mike, the foreman. I started quickly trying to inspect the kitchen (not exactly an ideal manner in which to do that) but was soon handed a pen and told to sign off on the contract. He pressured me and I signed it. I'm a disabled senior and live alone and felt at a huge disadvantage. After they left (and yes, they left a total mess behind) I saw a number of serious problems and reached out to the owner and listed them in an email. He was professional and offered to send the guys back on an agreed upon date/time however, they never showed up. I even texted the owner wondering where they were. It turned out that there had been a miscommunication re: the time window when they were supposed to show up. I was not pleased and expressed that to the owner, but still I was home up til the end of the time window. They never called, texted or rang the bell (my building has a working intercom.) Nor did the owner, who was apparently in touch with the crew and with me, reach out to tell me that they were there and couldn't get in the building. Still, he insisted they showed up but couldn't get in.) I'm not sure what they thought they should do given that I live in an apartment building in NYC. Am I supposed to just take his word for it??? I don't have any other problems with people trying to gain access. Meanwhile, with the holidays that soon followed not having the job completed as per the contract became a real hardship. (Indeed, I had purchased special doors that open by a mere push because I have a disability in my hands/wrists. I told the foreman when he was installing the doors about that feature. I could tell that it wasn't working when he put the doors on. He said it needed an adjustment and that he would do it but clearly he didn't follow through. I also have a large crack in my wall as a result of their attempts to pry open some space between the edge of a base cabinet and the adjacent wall. (Again, this is something I saw after they had left. I still can't believe they didn't tell me that it happened while they were there.) He also installed the wrong side of one of the the cover panels in the kitchen. Instead of having the beige side showing (all the new doors were beige) he had the gray side showing.) To date, I've reported them to the NJ BBB who attempted to resolve this but unfortunately the owner never made an offer to come back out to fix the issues despite my sending numerous photos of the problems. The BBB had to close the case with an "unresolved" status. I also filed a complaint with the NJ Division of Consumer Affairs. Bottom line: I wish I had never hired them and feel they totally took advantage of me - a disabled senior citizen. read more

Best Carpenters installed my Ikea-bought kitchen cabinets. The team was professional and quick. I was very impressed with the service. There was a problem with a missing piece, and their office reached out to Ikea on my behalf and helped get the part. I would highly recommend the company for anyone looking for good, solid work on schedule. read more

This was the second time I used Best Carpenters, the first time was when they did my fiancé's kitchen in 2016. They did an amazing job their attention to detail was very impressive. So when I wanted to renovate my bathrooms I hired them. Both bathrooms were completed on time and again I was very happy with the end result. However, this time I have had a very hard time getting them to complete minor details. I had them install a LED mirror in my master bathroom, this mirror has a LED clock. The electrician connected the mirror to the light switch, so the mirror is basically unusable because every time you turn the light off the clock also gets turned off. I have been trying for a few weeks to contact my project manager Victoria. She is not getting back to me or even acknowledging my text. Finally, last week I got a call from an electrician, who told me he was going to come by on Thursday. Thursday came and went he never showed nor is he answering or returning my calls. I am very disappointed that this last unfinished detail has turned a very nice project into a negative experience for me. Because every time I go into my beautiful bathroom the only thing I see is this LED mirror with a clock that's not working. read more

These guys are by far the worst ones to get installation services. They don't stick to the suggested schedule and keep on extending timeline. They don't show up on time and leave a mess after their work is done. They don't speak English well and it becomes extremely difficult to communicate with them to coordinate anything. All the calls are redirected to their customer services department who just take massages but never return a call. Extremely unprofessional people to ever deal with! read more

I had my kitchen done by Best Carpenters and couldn't be happier with final outcome. There were a few design changes that needed to be done, unexpected structural things after complete demolition and their carpenters handled changes to plans, modified cabinets and did outstanding carpentry work to work around the obstacles. True, the workers don't speak good English but I had no problem conversing with them. I am more concerned over quality of work than language. Finished carpentry was outstanding - hard to find quality craftsmen these days. I'm taking off one star due to some delays in workers showing up and rescheduling workers as I understand my job dragged a little longer due to some changes and they had other jobs already booked. I found them to be very responsive via email and phone. Someone always picked up who had knowledge of my worksite and email responses came back if not in 10 minutes, within few hours. read more

Best Carpenters was the installation service for our Ikea-ordered kitchen. They helped us plan (invaluable), and specced the job at 2 - 3 weeks. We had a perfectly installed kitchen in 2 weeks flat. We were stunned. All crews were prompt, courteous, clean, and quite professional. Communication with Best Carpenters was easy and fast. Highly recommended. read more