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    Best Friends Pet Salon

    3.7 (18 reviews)
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    Kaylin H.

    I would highly advise staying away from this business. It was a poor experience for both me and my pup. I took my doodle in to see Kayla for her first ever grooming. First red flag was the fact that she wouldn't let me stick around. I asked directly because it was my pups first time and her response was "It's going to take up to 3 hours, it's a long process". I said I didn't mind and would like to stay. She then responded with "Well you can hang around the area and I'll call you when she's done". I found it weird she wouldn't let me stay, especially after reading her response to a previous review stating they were welcome to stick around if they wanted. When I picked my pup up, she was all sorts of frazzled. I figured she would be to some degree, but the concern set in after days of completely abnormal behavior. It's been 5 days and she isn't listening to me, she's showing aggression, barking/whining excessively, is amped up, and jumping/cowering at every little movement. She was also really groggy and losing her balance for 2 days after going in. On top of all of this, she got a bad haircut. I messaged Kayla the same day and sent pictures asking what happened to her belly. She went in with her hair one length in that area, and came back with bald spots all over. It shows on her knees when she's sitting too. Kayla kept trying to tell me it was "normal" and because of hair growth direction. Sorry, but no. I'm a licensed hairdresser and that's false. My dog didn't go in with bald spots and it's impossible for that to happen unless she messed up. The haircut is the least of my concerns, however. I'm mostly wondering how they handled my pup because she is not herself and it's unsettling. I'll be talking to my vet and spreading caution about this place.

    A year between visits and Kayla got Millie looking like an absolutely different girl! Just had the 2nd appointment and let me tell you, Kayla nailed it again! Millies always happy after her visits!

    Mat free!
    Haley D.

    I have a 9 year old border collie rescue who has aggressive tendencies due to her first two homes neglecting her and it was hard to find a groomer I trusted to leave her with but I'm so happy we found this place. She was so kind to my dog and communicated with us through the whole thing and now my dog looks brand new and has no mats and seems so much happier!

    My dog Harley

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    Review Highlights - Best Friends Pet Salon

    Kayla is so good at what she does and loves what she does, I have decided to book my future appointment with her!

    Mentioned in 7 reviews

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    Salem Dog Adventures - Photo from the adventures

    Salem Dog Adventures

    (1 review)

    I had no idea what to expect after I won a raffle for a Salem dog adventure via a donation with an…read moreaffiliated dog foster/adoption non-profit (which is amazing they partnered to begin with!). Prior to the adventure, the owner, Bobby, met with me and my dog in person. He took the time to learn about my dog's personality and behaviors, and answered all of my questions. After meeting him I felt very comfortable letting him take my fur baby out and had confidence that it would go well. (I don't easily trust anyone with my dog, so this is saying a lot) Bobby was professional, kind, super knowledgeable about dogs and supportive. He took some great photos of Leia having a blast on her adventure which I loved. I would highly recommend this local business to anyone who wants their dog to go on adventures with a company who cares about and has experience working with our canine companions!

    From the owner: Salem Oregons first exclusive off-leash dog adventure service! We offer 1 hour, and 2 hour…read moreadventure hikes. You can sign up for group hikes, for dog social dogs. We also offer private hikes, for those dogs that prefer the company of people to other dogs. All of our trainers are certified in animal first aid, and are consistently working to expand their knowledge and experience in regard to animal behavior, and learning. We use humane and ethical training practices, that focus on management, re-direction, and positive reinforcement. This is not your average dog walk! We'll have your dog excitedly waiting by the door each week for their next adventure! Feel free to follow our adventures on Facebook and Instagram @Salemdogadventures.

    Salem Veterinary Emergency Clinic - Golden retriever

    Salem Veterinary Emergency Clinic

    (90 reviews)

    We are incredibly thankful for Dr. Williams and the entire veterinary emergency team who cared for…read moreour girl, Romie, during our recent visit to the clinic. When we brought Romie in, she was unable to get up or walk. The doctor and staff were incredibly thorough and quick to determine what was happening. During an ultrasound, they discovered that she had a very large splenic tumor that was actively bleeding. Their knowledge, urgency, and compassion gave us the answers we needed during an incredibly difficult and emotional time. Everyone who cared for Romie went above and beyond. They treated her with such gentleness and dignity, while also treating us with an incredible amount of compassion and understanding. When it became clear that we needed to say goodbye to our girl, they gave us the time and privacy we needed to be with her. That kindness meant more to us than we can ever adequately express. Veterinary medicine providers do not receive nearly enough recognition for the difficult and deeply emotional work they do every day. They care for animals when they are at their most vulnerable, while also supporting families through some of their most painful moments. We will always be grateful to Dr. Williams and every member of the staff who assisted in Romie's care. Thank you for taking such good care of our girl and for showing so much kindness and compassion to our family when we needed it most. Your care and kindness will never be forgotten.

    How to take my 16 year-old little girl Mia to put her down today I just moved from Arizona and I…read morehad an amazing experience. It was very simple and easy. First time I ever had to put down a dog and they treated us with upmost respect

    Best Friends Pet Salon - petservices - Updated September 2026

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