We had our bedroom wall to wall carpets cleaned and were very pleased. The staff was, timely, thorough, respectful of our property and the carpets looked great after they dried. The cost was very reasonable as well. I would definitely recommend. read more

I have my carpets cleaned twice a year and I don't know how they do it but they make them look like new. Kim and Jon are the hardest working team I have ever hired. Carpet is much dryer than previous companies I have hired and stains do not reappear within a week like others. I refer with complete confidence they'll do a great job for you! read more

Overdue review! Moved here from Midwest and needed area rugs cleaned. BKS was professional, timely, provided excellent service and price was reasonable! Highly recommend! read more

This past Friday I had my carpets and upholstery cleaned by Best Kept Secret. *they responded quickly to my quote request *were able to a schedule the work within a few days *arrived on time *charged a fair /reasonable rate Kim and John worked so hard for over three hours. My carpet and furniture was pretty dirty. I couldn't be happier and will most definitely use them again. This is a locally owned family run business ! read more

First time I needed carpets cleaned (bad dog!) Called the week before Christmas, they answered on 1st ring, setup appointment and they came out 2 days before Christmas; made two bedrooms carpet sparkling and clean - what more could anyone ask for? If I don't put in hardwood or ceramic, I'll definitely use them again. read more

Kim and Jon work hard to do the best job possible. They are honest, kind, and on time. I have used them for years and am never disappointed. The price is reasonable and they are easy to schedule. read more

Best Kept Secrets did an excellent job getting Dog Poop and Dog Vomit stains out of our bedroom carpet after the end of our cruise. They were able to fit us in the schedule and come out the same day we called. Thanks again for the great work read more

This is the second time we've used Best Kept Secret. They did such a fantastic job bringing my carpet back to life. They are reasonably priced and very professional which is hard to find in Tucson! I would definitely recommend them. read more

Great locally owned company that does it right. They cleaned my carpets and made them look great again. They take pride in their work and are fast and efficient. Great value! read more

If you're looking for great carpet/upholstery cleaning, this should be the only number you keep in your contact list! Professional, Prompt & Affordable Pricing. Highly Recommend read more

Lynn has the "Best Kept Secret" carpet cleaning ever. It is past amazing. The most important part is the nicest family of people you could ever meet. My master bedroom floors (Berber carpeting installed in 1988) looked perfectly awesome and absolutely STUNNING. The price is so reasonable compared to the service received. Highly recommended is an understatement. Don't even think about going anywhere else to have your carpet (or floors) cleaned. Thank you for your kindness and service "Best Kept Secret". Louise read more

Kim and John cleaned our carpets last week and we highly recommend them! They were extremely thorough, hard working - and so nice! Our carpet is far from new, but in very good physical shape, so we decided to clean rather than replace. It looked great after they were done. There were a few stubborn spots that they couldn't get out, but they gave us the advice we needed, on what to do next. We love supporting local, family owned businesses, and we're glad we called this one. read more

They are here at my 3000+ SF home in OV now cleaning carpets after my filthy renters moved out. I'll start off with, "WOW!" I wish all service companies were this great! First of all, they were right on time! Second, the lady and gentleman that showed up were friendly, courteous and thorough in explaining what they were going to do. They reassured me that they would "earn" my business, my respect and that I'd be very happy with the results! Now, usually this might sound like an over promise, under deliver speech as we've become accustomed to since our idiot president took office, but Best Kept Secret really delivers what they promise! I'm so impressed! My carpets look beautiful again and the cost was more than fair!!! Thank you! Thank you! Thank you! THIS IS WHAT CAPITALISM IS ALL ABOUT! PS...I didn't even have to vacuum first, which was a real bonus, given that I don't own a vacuum cleaner! read more

Best Kept Secret - The very used family room carpets are perfect! - Carpet Cleaning Near Me

Kim and John arrived on time snd professionally cleaned two rooms and several area rugs. Great value. read more

These folks are amazing. I was lucky - I called and they had a cancellation. They finished their current job and we're at my house working their magic. The crew was personable and HARD working. I would highly recommend them. My carpet looks great, the price was right and there a locally owned, family business. read more

They do a great job. When I had carpet they cleaned the carpets wonderfully. Now they clean my living room furniture anually. I high recommend them! read more

I would not recommend this company to anyone ! They are rude and harassing to customers Heres a text I received from the owner be your own judge of what this company will offer I filed a complaint with the Az Attorney Generals office. Heres the text I received : (I couldn't hear you. However I did just talk to my mom & she said she felt like you didn't really want our process of carpet cleaning & she said you needed exact prices. Mark, I've been doing carpet cleaning in this business alone for almost 25 years. There is a reason I do the dual process with scrubbing. Honestly, if you are not happy with how we do our job & you were not satisfied for whatever reason the last time we serviced you, why are you calling again? You don't like my process, you don't like my prices... I have to ask, why call again? I enjoy my customers & I work really hard. I'm not looking to "earn" someone's business everytime I do carpet cleaning. I also, prefer to do carpets for people who understand & appreciate my process. I'm super busy this time of year & it doesn't sound like you like, nor appreciate my process. Please do us both a favor & call another company. One that offers a different process, ie: truck mount... I wish you the very best. I am taking you off the calendar so I have appointment space for someone that already loves & appreciates my hard work & my style of carpet cleaning.) read more

They were great, on time, very respectful. Cleaned the carpet first and then they went around a second time to vacuum up all the water. Recommended 24 hrs wait, house was emptied of furniture. Looked great! read more

They did an outstanding job and I recommend their service. They were on time, professional and affordable.

I'm telling you, these folks should change their name. They are soooo good- they shouldn't keep themselves a secret! I called their phone number at 12pm on a Friday and explained my emergency. Lynn immediately found an opening in the schedule and sent out 2 terrific cleaners within a matter of 1.5 hours. I couldn't be more pleased or more appreciative. Thanks, Lynn and Best Kept Secret! I'm going to tell everyone I know about you! read more

I found Best Kept Secret via great reviews on Yelp. I called and spoke to Lynn who was so helpful and friendly. Kim and John came yesterday (on time) and cleaned all our carpets. They were very professional and friendly as well. In fact, they were so nice, I can not wait to have them come back again. Our carpets are so clean and smell so nice. They were respectful of our home and I would recommend them without reservation. They are very reasonable on their prices. read more

I was really impressed with the service we got...Our Carpets look fantastic! First of all they shampooed and then steamed cleaned the carpets. Really nice folks with great communication. We were long overdue for a good carpet cleaning and they did such a good job. So many dog stains and little human catastrophes...they made it look like new. I would hire them again in a second. Did I mention Hard Workers. Wow....really impressed and it is always a breath of fresh air when you encounter a family owned business that is doing a good job like these folks. Support locally owned business. read more

What a wonderful company! We didn't end up using them, BUT... Lynn explained they were overbooked! It's one area in a room in a house we rented. This is a family business and their daughter said she would come over on a Sunday afternoon to clean this room! I would recommend this company simply for their customer service and professionally friendly attitude! read more

YAY, ME! I found the Best Kept Secret! ....anyways, after the whole "Steamy Concepts" debacle, I got back on the line to find the next carpet cleaning people for work. And let me tell you, it was WORTH IT! They booked me in two days after I made the call.....TWO DAYS (the other place made me wait a WEEK almost before sending someone just for an estimate!). They came in, surveyed the carpet, told me not to worry about moving the furniture (any more than I already had, though). And they took their time cleaning it. It took awhile, and I appreciated it. The carpet was by this point overdue for a cleaning, so to see that they were taking their time and concentrating on cleaning the carpet....... well, let's just say that I've seen other people rush it and it looks ...... bad. The carpet dried nearly overnight, and.... a week later, still looks new. Added bonus: They charged the same as the other's estimate. So, like a high school teen....I can no longer keep this the "Best Kept Secret." (boo....cheap pun!) read more

It's been a good could me of years since the house had a good spring cleaning but what company to trust in your house and will do a good job? I checked Google and searched local cleaners but nobody could tell me unbiasedly who was the best choice. As such as I used Yelp it became clear that the smaller business nearby are working harder to please customers and that was reflected by so many good ratings left a long time ago and very recently with Best Kept Secret. I'm super stoked by their professional results and great attitudes! Definitely give these gals a call! read more

I have never paid for someone to come and clean my floors before. Needless to say I was worried about results and cost. I've never met more honest hard working people. They made sure I was happy with the job as they worked their way around my house. The results were breathtaking. My wife had said out of 8 years of seeing the floors she said they've never looked so clean. They give honest prices for services provided. I recommend for even the jobs where you think there's nothing left to do but rip up the flooring and start over. A true life saver. read more

This is the most professional carpet cleaning service we have ever used. Our carpets and furniture have never been so clean! We would highly recommend Best Kept Secret. Thank you Kim and Jon. read more

The best! They arrive on time, courteous and friendly, and work magic. I didn't think it was possible to get our carpet this clean. read more

Best Kept Secret - Carpet so clean, its like new again! - Carpet Cleaning Near Me

Kim and John were at my house yesterday to clean my family room carpet. They are hard working and did a great job. All the stains came out and my carpet looks like it was just installed. I will definitely use them again. read more

Best Kept Secret - Carpet Cleaning Near Me

We have had so many disappointing contractors recently it was a joy to experience Best Kept Secret. We sent them into a house that our renters had trashed and had to be evicted from. They took our status from 'I guess we'll have to replace carpet which was only installed 6 months ago' to 'the carpet looks fabulous let's get this place rented'. Thank you. Thank you. Thank you. read more

I Can not say enough great things about this company! They were so kind and did such a great job! We were in a time crunch and needed our carpets cleaned and they were able to get us a apt very fast. We have had carpet cleanings in the past but I will say we will forever use this company from now on! not only did they do a wonderful job but 2 hours later when my dog decided to puke all over the freshly cleaned carpet Kim was so kind after she got off work to come and clean up that spot for me! I am so happy with this company and hope everyone chooses them for there next carpet cleaning! You wont be disappointed! Mary Jo Wild read more

I used Best Kept Secret for my apartment move out. They were professional, punctual and did a great job. There were some trouble spots that were no issue for them as well. They explained the billing,and answered all of my questions. I would not hesitate to recommend them to any of my friends or family. read more

We've used this company twice in our home and couldn't be happier. Kim and John do an outstanding job with their high end equipment. No long bulky hoses brought into your home. They are reasonably priced, very pet friendly and know how to get all the pet stains out. Will definitely use them again. read more

I really hesitate to write this review since I want to keep them to myself but that isn't fair when they do such a great job. I first used Best Kept Secret on a rental house when my tenants moved out. I really hesitate to allow pets because of the previous renters. The Dogs were disgusting and used the carpet as a bathroom. The renters also had foster children and the front room was used as a play area. I am pretty sure the kids also used the carpet as a bathroom. I called Best Kept Secret as a last resort, I was pretty sure I was going to have to replace all of the carpet. However Best Kept Secret did an amazing job!!! Not only were they able to get the pet and other stains out of the carpet they were able to get rid of the smell as well. The master bedroom is right off the front room and that carpet was just as bad. I was positive the carpet int hat room would have to be replaced. Best kept Secret said they would try an area for free and if they could get it cleaned then I could have them do the whole room. Well, the carpet in the master was as I suspected. But I am so glad they tried. The area in the master was so bad when the carpet installers came to replace it, they had to actually chip away 2 inches of the floor in areas because the pet stains had penetrated so deep. It was truly disgusting. I was so impressed with Best Kept Secret that I now use them on my own home. We only have carpet on the upstairs and the stairs. The price for them to do all of that is extremely reasonable and they do a fairly good job. I asked about having to move furniture and the lady assured me when they came out they would move all of the little stuff. That didn't happen, but now I know for next time. read more

This is the second time we have hired Best Kept Secret to clean our carpets and we couldn't have been more pleased. They cleaned five rooms in 2 1/2 hours. They took the time to do it right and it looks fantastic. They are truly a gem of company. Over the years we've tried several different, big name companies and they can't compare to BKS. So glad we gave them a shot last year. I will never use another company to clean our carpets. You cannot go wrong in hiring this fantastic company. Thanks Best Kept Secret! Terri & Jack Bakos read more

Best kept secret is exactly that they are affordable and do an amazing job you wont regret your decision to give them a try !

I had a rug and arm chair cleaned. Two people from Best Kept Secret came to my house and got them both cleaned in less than an hour. They told me what to expect and were friendly. I will definitely hire them again! read more

I called this company to have my upstairs carpet and stair steps cleaned and was able to get in touch with someone right away. They were booked out about a week but their reviews were so good I didn't mind waiting. The morning of the appointment I was unable I meet them at the house so I let them in with the garage code. I was a little nervous letting a stranger into my home but it went well. They were done in about two hours and when I came home, my entire house smelled clean. That was one of the main reasons I needed my carpet cleaned - it made my entire house stink! I could not believe how clean my carpet looked. We had gotten estimates to have the carpet replaced but after having it cleaned we decided it's probably better to just have these guys come out every few months to clean it - if needed. We have two toddlers and a dog so our carpet gets dirty rather quickly. Definitely recommend!!! read more

Best Kept Secret - Carpet Cleaning Near Me

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reasonably priced, reliable, responsive, got me in quickly. and absolutely just the nicest people! went above and beyond

I had Best Kept Secret come to clean 2 area rugs, my couch and a love seat. Kim and John arrived on time. They were incredibly professional and did a phenomenal job. I highly recommend and I will certainly use them again! read more