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    Steamy Concepts

    3.2 (249 reviews)
    Open Open 24 hours

    Services - Steamy Concepts

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    email where the waste disposal fees are mentioned

    TLDR: quoted under $100 on the phone, charged $437 in person, and there was visible dirt and smells when the job was done. im putting a few screenshots to back up the numbers i mention in the review. i would give this company negative stars if possible. i hired them to shampoo my living room carpet and hallway rug because my senior pet is sick and having trouble making it to the bathroom. unfortunately, i had a horrible experience. i googled carpet shampoo companies, and saw that this one was highly rated. i saw that there is a 100% off a room promotion (visible in my screenshot), so i called them and asked about the requirements for that promotion. they said (word for word): "100% off? like a free room? we don't do that". i told them what i saw on google and they didn't say anything about that, but instead offered a deal where they could clean 2 rooms for $79 something (also visible in my screenshot). they mentioned that rugs were separate and they would see it and quote me a price. so i booked an appointment for the two room deal. i was expecting to pay $79 plus whatever they quoted for the rug. the rug is not that big since it's a hallway rug, not an area rug. the day before they came over, they sent an email saying that there was a $19 fee for disposal of pet fluids. i thought that sounded pretty standard and didn't think anything of it. when the technician got there, they completely disregarded the two rooms for $79 deal. they said that it would have been $200 something, but since there is the pet waste, it would be $437. and that's how much i ended up paying them even though i was told on the phone that i would be paying under $100. screenshot of my invoice included. that's not even the worst part. the worst part is the horrible job they did. they did the living in roughly 10 minutes (preeeety fast compared to other companies ive hired over the fifteen years ive had this living room). when they were done, i asked if they shampooed under the living room rugs. they said no, even though that part was supposed to have been covered. so i asked them to do that and they did it very fast, just like the rest of the room. then they were getting ready to leave, and i asked if they shampooed the hallway rug. they said no even though that was one of the things i booked the appointment for and we discussed it once they got there. i asked them to do that too, and they did it in a couple of minutes. im not saying that as an exaggeration, i mean literally a few minutes. they charged me $69. when they left, neither the living room carpet nor the hallway rug were clean. the corners of the room had visible dust, dirt, and dried orange water (came out with some extra cleaning i did). random parts of the carpet were crusty like they dried with some solution on them. the rug was much worse than the living in room. not only did it still smell like pee, it also had dried pee crusted on parts of it. i was straight up shocked to step on that after they left. i shampoo my carpet myself most of the year, and if i was doing this job, i would've given it a few more rinses. i hate that i will have to do this myself after paying such an usually large amount of money for this small job. im just genuinely shocked to see their positive google reviews, especially considering that so many of their yelp reviewers had the same experience as me.

    Back bedroom closet other side wall still more holes and still no carpet.  Thanks Steamy Concepts

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    2 months ago

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    1 month ago

    The associate was very professional. Service provided was excellent. He provided us with options that met our needs. Highly recommend.

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    1 year ago

    Carlos and his team did a great job completing all the work he estimated, and very efficiently as well.

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    Ask the Community - Steamy Concepts

    Review Highlights - Steamy Concepts

    Sean responded immediately to schedule us and Fredy came out the same day we contacted the company - they were both amazing.

    Mentioned in 3 reviews

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    Steamy Concepts - carpet_cleaning - Updated July 2026

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