I had an outstanding experience with Best Trash, thanks to my customer service representative, Syncere Henderson. They went above and beyond to help me with every question and concern I had. Syncere was incredibly friendly, knowledgeable, patient, and downright delightful to work with. In a world where great customer service can be hard to find, Syncere truly stands out. They made the entire process easy and stress-free, and I felt valued as a customer from start to finish. Best Trash is fortunate to have someone like them on their team. They deserves a raise, and we need more people like Syncere in customer service! Thank you for providing such exceptional support. read more

I recently started service with Best Trash and it has been frustrating from the start. The trash can they delivered was broken and didn't even have wheels, which makes it difficult to use. I was told they would replace it within two weeks and instructed to leave the damaged can on the curb on Thursday, April 22, 2026. I followed those instructions, but the can was never picked up and is still sitting there. When I called customer service, I was told they "missed it" and wouldn't be able to come out until May 4. Then, to make things worse, I received a text saying the replacement had been pushed back again to May 7. At this point, I've been left with a broken can for weeks and no reliable follow-through on their end. The lack of communication and repeated delays are disappointing, especially for a basic service like this. I hope they improve their responsiveness and actually follow through on what they promise. read more

I'm convinced this trash service sucks. No one answers the phone. No one answers emails.... they finally give you a date a month away to get a new replacement garbage can the day comes and nothing happens. After their employees messed up our garbage can. This company is a joke! I'm gonna send a message to my HOA and see if we can change this company! read more

The runaround is the game for these folks... been trying to replace a broken recycling bin on a property that purchased recently . They keep saying they are going to replace your bin between 7AM and 7PM no show. I call and wait for 45-110 minutes to be told they are coming ... we don't know what happens will reschedule you for next week. Next i am contacting the district and next the state ... read more

DO NOT use Best Trash. Their customer service is appalling, their service collection changes the rules without notice, their collectors park their cars on the fringe of our yards and leave them there all day to go collect in other areas, like we are some sort of parking facility. When you have an issue or question you have to wait on hold for 30+ minutes just to reach a live person, and God help you when you get one of them (pretty sure there is only 1-2 people anyhow). They tell you to go to their website chat function which takes just as long to get someone to answer you. And when you do finally talk to someone they will ask you for photos of your can to decide why they didn't pick up your trash. Each time, a different reason. And just for kicks they will just decide that they don't want to pick up recycling. Rage Baiting no doubt. Renaming this company to just TRASH. read more

Personally have never had my trash picked up by them but working with my favorite person SYNCERE was a dream to say the least! They made my experience so easy to figure out where my garbage can was and what I could do in the meantime while I wait for my garbage can to be delivered. SYNCERE was GOATED beyond belief! Truly such a wonder to work with, so kind, and DESERVING OF A RAISE!!!!!!!! (Hint hint management) SYNCERE was the best customer service rep I've ever worked with! NO- the photo was NOT generated with Ai but simply is a reflection of SYNCERE's work ethic! read more

Best Trash - Junk Removal & Hauling Near Me - Richmond, Texas

Not the best Trash pickup company but I guess you get what you pay for. If your HOA wants to use them, you may want to tell them to go find someone else if you need a company that actually answers their phone. After the storm we had over the summer, they were not picking up any heavy trash even if it wasn't related to storm damage. To their credit, they did call me back almost a week later and replaced the trash can that was broken but it's so much easier to deal with the City of Houston's trash department than these people and that's not a good thing. read more

Actually pick up recycled items. I put pieces of metal and plastic and the lady that answers the phone said those particular metal items are not accepted and there main focus is on aluminum. She said if I wanted to take it myself to the recycling yard I could pay to do that but why would I do that? I'm not in the business of recycling nor do I have the time to do it and that's what we pay you all for. Just sad that you work for a recycling company and I told her I guess I'll throw it away even though it should be recycled and she said yeah that's fine. She didn't care and neither does this company read more

They were picking up our trash for a few years and then it stopped. I verified that my account was current. Called them. Got put on hold in queue of 30 callers. Hung up. Next day the queue was 15 so stayed on hold. Reported the non-pickup and was told it would be picked up later that day. Nope. Called again this morning (Q=15) AND went on their on-line chat. Turns out they have a new policy not to touch a competitor's garbage can. Swell. Why couldn't they have left a note? The other can next to it was non-branded but they didn't empty it either. What a pain in the tookus. Very frustrating. I doubt they'll credit me for the missed pickups on my next bill. Ugh. read more

This company absolutely horrible, break your trash cans leave them in the middle of the road, horrible costumer service. Should be called Worst Trash! read more

This has been going on for a few weeks now I recently had trim up trees in my yard no more than 3 inches wide and they refuse to dump it are leaves and other material not recyclable ?very unacceptable. I work for a hauling company and any material is recyclable read more

Avoid at all cost. Throws trash everywhere. Broke the wheels off the trash can, I repaired, they threw it and broke it again. Promised to pick up and replace on June 9. Called June 10 and the soonest they could pick up was June 26 to replace. Then hung up on me when asked about a credits. read more

Best Trash - Junk Removal & Hauling Near Me - Richmond, Texas

Terrible customer service! They are not willing to work with you or do the right thing. I had one bill get overlooked, I paid it as soon as I realized it and I thought all would be well. Nope. I called, sent them proof the bill has been paid but they still refuse to pick up my trash today. They also will not prorate my next bill even though they have not picked up my trash at all this month. So I will end up paying for service I did not receive. When I asked to speak to a manager they gave me an email address. I wish we had the ability to choose our trash company because this one is terrible! I will also be complaining to my HOA about this and I will do everything I can to help us change companies. These people don't deserve our business or money. read more

Absolute worst waste management company in Texas. I have live at my current residence for 3 plus years. They have consistently decided to not pick up our waste since November. Not to mention that the drive ran over my trash can broke the lid off and leaves trash in the street. Spoke to the driver (lady) and she said it was due to late payment. I had to print the receipt and physically hand it to her. Apparently the office does not update her clipboard very often. I feel like the drive was drinking on the job and I could smell a hint of alcohol. I thought it may be from our garbage containers after the holiday. They are now blatantly not picking up our garbage. I have stated to pile up the waste and will be filing numerous complaints to our HOA. I guess it's time to get lawyers involved. read more

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I called Best Trash and spoke with Gigi on the phone. She was incredible, courteous, professional, and polite!!! If she didn't know something, she went and got the answer!!! Her customer service was above and beyond. I ended up buying an additional recycling receptacle because it actually costs less and because she was so helpful!!! She is a diamond. Thanks!!! Sincerely, Mr. Anthony Gaudin read more

Best Trash - Best Trash 65 Gallon Recycling Receptacle - Junk Removal & Hauling Near Me - Richmond, Texas

The absolute worst trash service since I just moved into my new house. They are lazy and dont pick up all of my trash. The boxes it has taken me weeks to take because of there ridiculous policy. I hear nothing but negative stories in my neighborhood app and now I understand why. I am going to push to remove them and use a better trash service. read more

Syncere Henderson was great, he assisted me this morning. I'm finally going to receive my trash cans tomorrow. Thanks for your help!

No one has picked up the broken trash can to be replaced as stated from the can slammer on the concrete they have stood us up 4 times now

Service has been slow. Today was a no-show and it's not a holiday. Our street looks terrible very disappointed in the Veranda subdivision.

I have had a terrible experience with the customer service and being able to get assistance from anyone here at this organization. My trash can was not left after pickup on 6/24 and/or was stolen. I have called 4+ times, waited in the queue over 20 minutes each time to be disconnected from their phone lines. I have left the voicemail option and opted for the call back option twice to resolve and get a replacement can, none of which have been successful. I tried the chat feature for support on their website, which was also useless as I was directed to call the number that never picks-ups/connects through the queue. I also tried the contact us form on their website, which constantly throws an "error" and doesn't submit. I have ALSO emailed them, with no response. It is so frustrating that I have spent 30+ minutes three business days in a row trying to speak with someone here for resolution. Absolutely ridiculous customer service process, and still have no resolution. read more

Absolute worst trash pickup, driver almost hit me as I was passing by, he then laid on his horn and flipped me off, watched me pull into my driveway and purposely skipped picking up my trash just to be an a**hole. Miserable company to deal with. read more

They seem to keep missing trash they need to pickup. The leaves were in a clear bag, which already more costly and they left 4 large bags sitting on the curve.I call to tell them an the Representative hung up the phone when she put me on hold. Then I called back and the recording said leave a message. So this is my message: This trash company is not the best. Over the last 12 years of watching them in neighborhood, I'm not impressed. We have to basically gift wrap our tree Branch for them to pick them up, they leave our trash cans in the middle of the street, they have missed trash before, and you cannot speak to a professional on the phone if you have an issue. It is ridiculous to pay for a service that is not that great. I will go to the next HOA meeting just because of this. read more

Management of this disastrous company are complete scumbags. They don't respond to emails. They don't answer the phone. They don't return voicemails. They simply do not care about customers or about solving problems they created. read more

Omg this company is worst trash company ever not sure why HOA keeps them Numerous times they don't pick up the trash even following guidelines and when you call them there customer service fits the pick up trash people BAD ! You will get lucky if they pick up the phone I seriously hope HOA will consider replacing them ! read more

Best Trash - They didn't pick up the trash - Junk Removal & Hauling Near Me - Richmond, Texas

DO NOT USE THIS TRASH COMPANY - READ BEFORE YOU REGRET IT! This company is impossible to get a hold of. I've spent countless hours on the phone trying to resolve a simple issue, only to end up in a never-ending loop of waiting, voicemails, emails and absolutely no resolution. We've been fighting for a refund for months, and still nothing. To make things worse, while we were out of town for a month, they didn't even bother to pick up our trash. We found out--thanks to our neighbors' complaints--that our trash sat outside rotting the entire time. We live in High Meadow Estates, and I'll make sure to personally warn every new neighbor moving in: DO NOT use this company. They are unreliable, unprofessional, and clearly do not care about their customers. This is beyond bad service--it feels like a scam. We truly gave them so many chances, hoping they would finally start picking up our trash like they're supposed to--but they continue to disappoint. Avoid them at all costs. NEVER USE THIS COMPANY - UNRELIABLE, UNREACHABLE, UNREFUNDABLE! read more

Worst trash service I've ever dealt with. Absolutely horrible. They constantly leave trash all of the road every time they pick up. If you have another option, I highly recommend you choose it. read more

This company was contracted for our homeowners association and in less than one year have over 16 missed pickups they are by far the worst trash company that's out there do yourself a favor and don't do business with them read more

Leaving the same house for past 25 years Never had a problem When I clean my yard and put it in big trash can and never got picked up read more

I live in the copperfield area, i called best trash a few weeks ago.And left the message and somebody called me back a whole week later. I try to call today.They said, i'm supposed to stay online and I can leave a message.While the mailbox is full and of course nobody answers the phone.Absolutely disgusting. They just want money, money, money, money, money, money, money, money.And they won't do nothing for it. read more

Horrible billing office! They don't send out invoice, randomly raise the rate without any notification and charge your cc whenever they like. I pay quarterly however they charged my card in June, then backed it out and charged it again in July. Then hit my card again in August and September. I tried calling and after sitting on hold over 30 minutes, the call dropped. I then tried contacting them through their website portal but no one ever replied. I then reached out on the live chat but after 1 hr the chat closed without a rep response. I finally spoke to a rep who said my june payment was declined which is why I was charged again in July ( not true per my cc), and the August payment was for October but they just randomly decided to bill 2 months early. Then they decided to raise the rate with zero notification or invoice and so they charged me again in September. This is ridiculous.​ read more

She gave me all the information I needed. Thank you! Was friendly and quick to respond.

Service requested for a replacement of a new trash can. I explained to Steff that our trash can had several missing hinges on lid of trash can as well as a huge hole in the bottom of container. So, was using duct tape to keep lid down, and had no way of fixing the hole in the bottom of container. So, as I explained what was going on she immediately got me on the schedule for a replacement. Great experience, and Steff was so helpful. Thank you Steff (Best Trash), Rhonda T read more

They have zero communication. No one ever answers a phone. No one answers a web customer service request. It's been a month of missed service, you will get no credit to your account if it is their fault or the employees mess up reading location pick ups. I would change if they did not have a contact through the HOA read more

Trash company is the worst. I have not been able to contact their customer service. Every time they answer the line gets disconnected. I have not been able to get help when I've needed it. On top of that their online platform doesn't work at all to connect you with a representative. read more

Why is my HOA using this company! It's the worst trash company in Houston, They damage my trash cans all the time and worlds worse customer service. If a bag is more then 10 pounds they tag it and say they don't pick up construction materials, they don't even look at what's inside, they are lazy as hell if it's not in the trash can they won't pick it up. read more

Stephanie took my call, heard my concerns with professionalism and resolved the issue swiftly calming my concerns. She was very prompt, cordial and professional. read more

AJ was amazing yesterday. The trash guy's decided they only wanted to empty the can with wheels and leave the other can not emptied ( they broke off the wheels 2 weeks before) I sent AJ my RING camera videos and she will be handling with the supervisors. I have been in my house 22 years and never have had them leave my trash. Thank You AJ!!! You are the best! read more

Customer service rep Dashay provided exceptionally service by attentively listening to my concerns, responding with patience and resolved my issue efficiently. read more

Best Trash is probably the WORST of all waste management companies. They don't pick up tree branches consistently. After many calls which I waited at least an hour each time, they picked up 5 bundles and left the remaining 3. They are supposed to pick up the next service date and guess what, they DID NOT. This is not the first time and most of my neighbors experienced the same. WHAT A SHITTY COMPANY read more

You can't sign up on line, but you fill out a form for them to contact you. They are prompt in calling you. I hadn't even signed up and our garbage was being picked up up. The truck driver and crew were so nice. read more