I finally made it to the Navy Federal Credit Union at Meyerland Plaza. I opened my account since…read moreearly this year. If the bank didn't threaten me to freeze my account because I haven't touched in months, I wouldn't be here yesterday. It seems pretty efficient for 2 tellers at 4 stations, one being lowered for customers in wheelchairs. I was quickly served as soon as I walked in. My teller had a worrying look on her face. I thought something was wrong with my account. Maybe she was busy and still thinking about the last customer she helped. I noticed the line for ATM was longer than inside the branch. The customers were much younger than at VA Medical Center where both locations veterans visit. I can't say if I would return because they made sure all customers use online banking all the time. If I didn't read the first reviewer said that this branch opened in 2017, I would have paid attention to this part of the mall. Because I normally go to JCPenney and H-E-B on the other side.

Most rude phone agent I have ever come up against, told me it was "none of my business" when I…read moreasked why I could not get a pay off for a customer after I provided all of the necessary information

Visit for a notary. Now I'm aware they have multiple notaries that work at locations. On arrival…read moreit's only 2 guest, (one waiting) I'm informed that the notary was out and it'll be 45 minutes until they return. Another blank trip or long wait. Which I dislike. So I have to return again.

I have been a member of NFCU for a few years and they are great at what they do. Excellent customer…read moreservice, easy to work with, no fees, and always a great experience.

I was about to make a 20 minute drive to the nearest Navy Fed Credit Union to make a deposit…read more However, when I searched for the address on google maps, this convenient location popped up only six minutes away from my neck of the woods. I have not witnessed an enclosed walk-in 24 hour ATM building in a long time! I think this is really convenient, especially for making simple transactions such as deposits and withdrawals. Thanks Navy Fed for this easy and convenient location. This saved me from hitting the highway to visit the other location. Yay me! The only thing is, people have to be careful and aware of their surroundings when coming here. I think it's best to visit during broad daylight vs. night time.

I bank with multiple institutions and Navy Federal is one of my favorites to work with. They are…read moreone of the few banks that still offer same day replacement debit card issuance. I visit this location often when I am in the Katy area. The bank is typically not packed and am quickly assisted by a bank teller or Personal Banker. As soon as you walk in you are greeted by a bank coordinator that helps guide you in the right direction which is a nice touch. If you're eligible for a Navy Federal Bank Membership I highly recommend it.

The Village People are usually here, banking, because they're always "in the navy." When they're…read morenot here, they're staying at the YMCA. Not my favourite bank by any stretch of the imagination, but it's not too bad and gives you an alternative option if you need some local banks to consider. Having said that I could see a lot of service issues arising and not just from the other reviews but from my own limited experience coming in here.

I have been a very royal member of the Navy Federal Credit Union (since: 1/14/95) with over 25…read moreyears - as of today! It's the only bank I had since joining the military as a young teen therefore I won't comment on comparing with other banks, however, I always had a good and competent services in those 25 years! Whether on the phone or in person, I always felt positive of their professional services. I recently bought a Goldwing motorcycle and the young fella did well on processing paperwork without too much hassle! Btw, I was so delighted to find out that NFCU was finally in business here in my town of Sugar Land that I might just have to keep services with them for another 25 years!

They were perfect, everything was great and loved the online banking platform. It was very easy to…read moreuse and very intuitive. You could arrange the accounts in order and name them. You could also easily transfer money from one account to another: Choose From then Choose To, it was that simple. Then recently they destroyed the online banking website. All the accounts got out of order and they took away the function to put them back they way you needed it. They only way to fix the issue was to swap the names of two of my accounts, swap my direct deposit accounts, swap my mortgage draft accounts, swap everything between these two accounts, I'm still in the process of swapping everything. Because of this mess, I now also require to have debit cards for the account that I use to use to be for my mortgage that I now have to use for my daily spending. They promised me they would send it FedEx and that I would have it today. Today is over and it did not come so I called them. They just told me they sent it regular mail and should have it in 5-10 more days. So I have no access to my funds until another week. On top of all this mess they caused. Trying to transfer money on the new online banking is also a total mess, if you can even figure it out. It took me about 10 minutes to figure it out then I ended up doing it backwards. Before the change you simply had a transfer button, choose the from account then the to account and hit the submit button and you're done. Now you have to find Move Money then choose either start transaction of manage accounts, try them both one of them should work, then choose the account the money is going to, not the one it is coming from and so on, which is so backwards. I had Discover bank and Wells Fargo before moving everything here, now I am in desperate need to find a bank with a good online banking platform. I absolutely HATE this place now...

My bank account got ripped off for 3500.00 and the service following has been short of…read morecatastrophic.Calls in queue are long and the service addressing issues can take a lifetime. I am looking for another crewdit union.

Fraudulent activity. Occurred in 2020…read more Never notified. They refuse to investigate. Service requested was denied. Inside their business, someone input other information. Quality is 0. Trust is 0. Ethics are 0.

First, let me say I joined Navy Federal Credit Union because I felt that they were more customer…read moreoriented than say, Chase Bank. I purchased a used car from them in 2024 and paid it off. I applied for and was given pre-approval to purchase a used car. The rate was 6.49%. I ended up purchasing a new vehicle. I then called Navy Federal credit Union, and asked to have my interest rate adjusted accordingly. I spoke to three different people three different times and was told there was nothing they could do. I called again this past Friday on April 25, 2025 and spoke with two people. The first person I spoke with was reasonable and transferred my call to a supervisor named Robert the last name provided. I told Robert I was disappointed with Navy Federal Credit Union unwillingness too communicate with me in good faith. I didn't say to him "your people could have said to me if I change the terms of the loan, i.e., the number of months financed why wouldn't they modify the loan?" Robert said he would change the interest rate. Based on my recollection of the conversation, he agreed to change the rate from 6.49% to 3% with a 36 month finance plan. I waited to get the revised loan agreement/promissory note and it arrived on yesterday, Monday, April 28, 2025. Unfortunately, it had the terms of the original loan. I called back to Navy Federal Credit Union and asked to speak with a supervisor again. I spoke again with Robert who may or may not have remembered our conversation from three days prior. He said according to the notes, the interest rate should be 3.9% and not 3%. Since according to them, all calls are recorded I asked for a copy of the recorded conversation. I was told I could get a printed transcript and not the actual recording. Having worked in the Legal field for a long time I know that in depositions people are afforded the opportunity to make revisions to the document. I've expressed my concern that without hearing the tape I was left to the mercy of whomever was transcribing from the recording. And, that the transcription may not be inaccurate representation of what was said. This experience caused me to look back at my previous loan with Navy Federal Credit Union. I discovered their business model is not as beneficial to its customers as one would like to believe! Their model does not allow principal payments! Safe for instance you have a loan and you make a $10,000 payment to reduce the amount owed. That amount of money is spread out as if you were making multiple monthly payments. The monthly payments have interest calculated into them, therefore the consumer is not saving as much as they could. Reducing the principle saves the consumer the most amount of money. I strongly encourage everyone to listen closely to the word choice that banking officials use. These people are highly trained to intentionally mislead customers by redirecting you with words that do not answer specific questions, and lead you down the path that distracts you from your initial interest. From what I've seen most banking institutions employee similar tactics to maximize their profits, leaving the customer, unaware that they could've saved the money! As of this moment, I have not received the revised promissory note with the new terms. GN3

I went in to make a deposit the customer service representative was very friendly and…read moreknowledgeable. I love the extra step of security I'm so happy that I'm currently in the process of moving to a city that have a NFCU bank. I love Navy Federal!!!

Friendly service at Navy Federal Credit Union in Humble. I had to point out that Google Maps gave…read moreme wrong direction to the back of the building which is not an entrance. The location is perfect. It's right off of 1960 by Highway 59 aka Eastex Freeway. Parking lot has tight spots though. I was so worried about those people who drove wide trucks would hit my new car. Ugh.

To be fair this rating is not for the branch itself it's NFCU itself…read more My experience was not good at all!!! I spoke with 6 people in customer service none of which could answer my question and the last one was really rude. I don't see how they get so many positive reviews. They couldn't care less about their customers. So much for high hopes they'd be a good place to bank.

Extremely friendly employees, all the time!…read more No matter the reason of the visit, what time of day, and who's working... I've always encountered the best- most friendliest customer experience. All locations I've ever visited are great, but here I feel everyone goes over and beyond- which I turn makes me want to start the process of making this my main account for all of my banking needs. Thanks Navy Federal!

Other customers are in your transaction with you. This doesn't seem safe. Other locations are more…read moreprivate and more discreet.

I would like to say that Chris who was my loan assistant took my loan process very personal ,he…read morewas 100% committed to successfully complete the job, keeping a full communication back and forth ,I'm very happy and pleased with his assistance very professional thank you Mr. Chris Soriano Congratulations for your success and make my dream become real 5star

I have been a member for three years, and the customer service at Tomball is outstanding. More…read moreoften than not, I have been helped by Tristin N., who is efficient, personable, and friendly. No request is too big or too small for her. I could say the same thing and will about Leslie, Rachel, and Kendall. If all of your employees were like these ladies, you would be blessed. From a business standpoint I have never been disappointed.