Recently stayed here. Breakfast is questionable. Out of everything. No smoking on property yet employees smoke,vape and drink tequila while at work. Told to stay out of room, ignored , bloody sheet left on bed, but remade. Not a good experience read more

This place is a dump. Most of the staff is rude especially at the front desk. The building is terribly run down and it shows. The elevator is scary and smelly just like the rooms. Our sheets were dirty and there was no shower curtain in our bathroom. They gave us the problem of putting it up ourselves. The breakfast is a joke. Better off going to a gas station then risking getting the poops from the under microwaved food. Late at night people party in the hotel parking lot keeping guests up until 3am. Just do yourself a favor and stay away!!! read more

Best Western Hampton Coliseum Inn - Maybe mold? Not too sure - Hotels Near Me - Hampton, Virginia

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Formerly the Comfort Inn Coliseum. It's kinda sketchy. Like that prospect at the bar that looked super hot until you got him/her into bright light, this place is best left alone, but then again and might clean up nicely. It's the used domestic car lot of the 5-story motel/hotel world. I'm pretty sure I saw a handful of illicit deals going down. Booking.com got us here. The price was right...$69/night, about $80 after taxes. Worth half of that at best. They were accommodating about our late check-in. Started with the tiniest parking spaces...and I have a VW that straddled the lines! All of the drink machines are sold out/empty. Coffee, but no cups in the room. The outlets are loosely hung in the wall. You getting the picture? The pros: hot water, hot coffee, cold a/c. read more

Best Western Hampton Coliseum Inn - Sold out vending - Hotels Near Me - Hampton, Virginia

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Stayed one night because it was close to my doctors appointment. Very nice room and comfortable. The staff was friendly and told me of the amities. Good price. read more

Talk about low rent hotels, this is it. Where do I start? 1. The TV in the room is a 24" micro TV. Their cable system has NO INFORMATION on it. Not even the network unless the channel has something on screen. Why don't I look at the book in our room for the guide? Because there is no guide. LOW RENT!!!!!!! 2. Let me find the ice machine. Can't find one. Ask the front desk and they tell me they will give me plastic ice cube trays so that I can freeze my own!!!! I don't know if the Ice trays are clean or not. Are you kidding me!!!!????!!! LOW RENT AGAIN. 3. OK, but I bet the room rent is super low. WRONG AGAIN! THIS PLACE IS MORE THAN $100.00/NIGHT!!!!!!!!! 4. Check in was OK wasn't it? We arrived at 3:45 p.m. with a reservation booked 60 days ago. Guess what? Not only was our room NOT READY but the front desk clerk had a hell of a time changing our room! 5. After driving here for 5 hours I really needed to pee. I asked for the location of the men's room. Guess what? YOU'RE RIGHT! They don't have a public restroom!!!!!!!!!! We will NEVER use Extended Stay America again under ANY CONDITIONS...and neither should you. read more

The staff needs customer service training. My husband and I have stayed here between the two of us 3 times. Smoking in the rooms that was not addressed. People selling items out of their trunk in the parking lot. No consistent price. Everyday it was a different price. Staff said price is set daily based on demand. We will NEVER stay there again. My key card did not work half the time and when it was brought up to staff they said there was nothing they could do about it but re-key it. Worst place I have ever stayed! read more

What a dump. Honestly. Moldy dirty rooms. Paint coming off the walls and ceilings. Got three rooms. My mom and sisters actually had mold growing on the beds!! Disgusting. Late night partying in the parking lots that turns in to fights and wakes you up. No shower curtain in one room. Broken shower curtain in another. Holes in the wall in another. STAY AWAY!! read more

People give this place a hard time. Well my room was very clean and everything was working just fine. Not sure why people give this spot a hard time it's really affordable and in the central location. I will be visiting again. read more

When in the hampton area we generally stay at the Hampton Inn, thought we'd try this Best Western on this stay. Hotel is modernly updated, clean (for the most part). Front desk staff was very friendly and manager also stepped out to say hello. Breakfast staff was great, very talkative and attentive. Hot eggs, sausage, waffles, yogurts, fruits, cereal, etc..on the buffet area. Carpet in hallways was bumpy I literally almost tripped several times on floor 3. It really should be restretched for safety sake. Outside parking lot could have been cleaned up, while not overly littered, there were quite a few litter pieces including ketchup packs laying around. I appreciate fresh duvet covers on beds. My pillow case was stained, see photo. Room was clean with exception of dust accumulating in/on the refrigerator area. Our toilet wasn't flushing, but hubby fixed it by turning the ball locking thingy. Two different area for tissues in bathroom, they decided to use the wall mount one instead of the one below counter. The counter top - sink is really low. Counter top is Literally right at my va ja jay area, and I'm normal 5'6" in height. I really wish there was outside seating. I'd rather sit outside reading soaking up some sun during down time, instead of watching whatever hubby has on TV. Pool wasn't open for the season, but a few chairs in the area would be appreciated. Overall not bad for the price. Within walking distance to shopping centers. read more

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Been coming here a couple of years and it's clean, great breakfast in the morning and lots of options. Person at check in was awkward no smiles or how ya doing, don't come here if you want to sleep in or atleast sleep past 7am, the housekeeping are so loud every time I've been here, I've stayed on all the floors, the first floor is the worst you can here all the employees coming into their shift and they have a party in the laundry room before they do anything for the day, where they then are so loud going down the hallways banging on doors laughing and yelling mad loud it's literally insane and you can complain but unless you speak to an actual owner they could care less. read more

My family recently stayed here. Although the price wasn't bad. Because we booked thorough hotels.com and not directly with Best Western. Where to start, first the door of our room was coming off the hinges. Later on found out the tub was slightly clogged and drained very slow. So they unclogged the tub but didn't clean it. read more

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Very low price, I booked through hotels.com. I didn't think for the price that it was going to be such a pleasant stay! We stayed 3 days and the lady at the front desk was soooo amazing she's kind and helpful. Rooms are nice floors are clean and linen was as well. Towels were good and so was soap and AC worked good. Very pleasantly surprised! read more

I travel to the area twice a month for several days and when I do, I only stay here now. I love the staff here, everyone is extremely friendly and helpful. Check-ins are easy and fast. Plus, you have a choice of fresh popcorn or cookies. But, some times you get both :) Rooms are very clean, smells great and spacious. The breakfast bar is awesome. They have a a variety of breakfast treats for you to enjoy. Parking is nice and well lit. read more

During Basslights weekend they charge $330 for a room with 2 beds which is a freaking JOKE if you think about it. This is a Best Western.. come on now. And you don't even have free breakfast? ALSO, they only allow you one parking spot per room. So even if you come separately and paying for that same room -- they require you to pay an additional $20 for each additional care. Lame. The rooms are what you would expect. Standard. read more

If you want to pay full price and receive minimal service and support, this is the place for you! We planned a trip late, and there wasn't much available for hotels. Settled for the Best Western as it was close to where we wanted to be. Check in went ok. They have a weird rule that since my wife booked the room, I couldn't check us in. Hadn't run into this in years of traveling, but a minor inconvenience since she was in the car. Not a big deal. My wife checked us in, and was told that due to staff shortages, they're only cleaning rooms every third day of a stay. The room was clean. A little on the small side, but it was manageable. The ceiling in the shower was falling apart. Our kids enjoyed the pool. I did see them cleaning it every morning, which is good. Went to breakfast the first morning shortly before 9am. Very little to choose from. The biscuits. sausage, and fresh fruit were gone. There were a few breakfast potatoes, bu they were cold and didn't taste good. I grabbed a slice of bread to make toast. It was stale. Despite several people in the lobby trying to find something to eat, the staff didn't make any more food. When we returned to the hotel we found out that not only do they not clean the rooms, they also do not replace bath linens. A call to the front desk revealed we have to go down and get them at the desk. We went down and requested 4 sets of linens. They brought them out in a garbage bag. When we returned to the room, we discovered there were only 3. Day 2 we went to breakfast earlier. Even though there was more food, it wasn't very good. Had to get towels again. There was another guest inquiring about her room not being cleaned. The manager was telling the lady that due to COVID they couldn't enter the rooms. She told her the same every 3 day cleaning story, but the lady said she'd been there longer than 3 days and her room hadn't been touched. So, we've now heard two different stories about why they only clean rooms every 3 days. One story was staff shortage, and the other was COVID. Day 3 we went somewhere else for breakfast since the first two days were a bust. We returned after breakfast was supposed to be over. This day the staff was still bringing out food. Guess we didn't rate the first day. At least it's cleaning day right? Wrong. The room hadn't been touched, and no linens (thought we'd get towels since it's cleaning day). There was a staff member in the hall. We inquired about the cleaning. He said several people had asked the same thing. He wasn't sure what had happened during the day. He said there is no COVID policy that keeps them from entering rooms. Who knows why they don't clean rooms, but it seems they don't until you check out. All in all it was an OK stay, but not great. The service and basic amenities are extremely lacking. The location was good for us. We probably won't stay there again when we come back. read more

My husband and I booked a room on July 28, 2023 when we got home July 30, 2023 I noticed on my bank account that they debited $250 out my account. I called the front desk and I asked them why they took money out my account they said that we been smoking in the room my husband do smoke, and I don't but he was going outside every time to smoke. I asked them to view the cameras cause I know they have cameras outside because I saw them. The girl at the front desk which her name is Trudy if that was her name told me they was not going to take the fee off and we can file a complaint. I told her I can provide a picture of my husband so they can do the cameras to see that he was outside smoking the whole time. My husband called back and try to reason with them. Tried to talk to a manager. They said the manager was going to lunch at 11:00 AM well we checked in on the 28th. I think it was like 10 o'clock the front desk agent that was there with Olivia and she did a good job. Checking us in. We had issues with our TV and she came up and fix it. read more

We thoroughly enjoyed our stay! The entrance was always spotless. The breakfast food was good. Plenty of everything! Coffee and water, tea, hot cocoa every evening. Wireless was pretty fast and we were able to do just about anything on our phones and laptops. The price for such a stay in downtown Hampton, outstanding! read more

If I could give this location 0 stars I would. My husband was flying to Hampton on business but due to the impending hurricane his return flight was canceled before even leaving for the trip. I contacted the General manager at this location to get a refund of the room or a credit to use at another time but she refused. She was very rude and unwilling to even speak with me regarding the situation. This is a franchise so the corporate office is unable to over turn the decision of this GM/Owner. To the business owner, Was getting a bad review and losing a customer that frequents Hampton Virginia 4-6x per year worth not transferring or refunding a $100 reservation worth it? read more

Booked the room for Monday through Thursday but had a change in plans so I needed to check in Tuesday at 5 am. I called the hotel and let them know about this change. I was told they made a note and would have a room ready for me. I was about an hour away so u called to make sure to was ready and the lady that answered told me she didn't see my reservation or a cancellation in my name. I had to call hotels.com so call the hotel to straighten it all out bc I booked through hotels.com. When I got there, the lady who had answered the phone an hour early was now setting up the free breakfast. I waited about 15-20 mins for her to check us in. Our room was on the 4th floor and the room seemed cleaned except the bathroom. In the bathroom the shower curtain was made of cloth and had mold on the bottom. The grib circles on the tub floor were dark circles and sticky. Everything else in the room seemed in order. The breakfast includes waffles, "scrambled eggs", sausage, boiled eggs, cereal, bagels/toast, coffee and a fruit bowl. Pretty decent breakfast especially for free. The pool is a decent size but no hot tub, they have towels outside for you and lounge chairs. I had the pool to myself until around 530 pm then a bunch of teenagers came but I was already leaving. Ok hotel for a good price. read more

Clean, reasonable, and a great place to stay. Take care of the housekeeper and they will hook up your room. They cleaned my room fast. The pool was clean. The free water was good. They use fresh fruit in the water. The free breakfast is cool. I enjoyed it. We stayed here to visit my girlfriends brother who owns the Mutt Mansion near by. The place is clean and the staff is very helpful. They need a bar and a small restaurant to eat in. Plenty of parking spots and located near to just about everything. I enjoyed my stay here and will stay here again. read more

Great customer service and clean rooms indoor pool and Jacuzzi was a plus for me as well. Food in the Resturaunt was a good price and good quality. Fresh towels were hung each day when I had do not disturb hung up. Would stay again read more

This BW was formerly a Comfort Inn. Stayed one night for a local event. Desk clerk was nice, not overly courteous but attentive enough. Lobby was clean with a few couches and had a small bar for breakfast seating. Got the room I requested, corner King on a high floor. Other than the elevators being slow, we had absolutely no problems with this hotel. The room was huge, and the bed was comfortable. Don't really remember it having a distinct smell, so I'm sure it didn't exist or I would have noticed. Room came equipped with a microwave and a fridge, and some basic toiletries. Didn't use the business center nor the pool. Would definitely stay again for a short trip, I'm not sure about longer trips. read more

Saw 5 roaches and several ants within the first 2 minutes in the room. Got a refund and left!

Neat, clean, comfortable room. For the price, this place went well beyond our expectations. They matched the priceline price and the gentleman at the front desk was very courteous and efficient when booking our room. I booked 1 night but I will definitely ask for a 2nd night. There is free breakfast too. read more

Slightly sketchy look to the place but not bad for the price. The woman working the lobby this morning, (11/3/15) , however was very rude and generally stand offish, wouldn't recommend except for the price. read more

Stayed here for 7 nights. Booked through Hotels.com. We were greeted very pleasantly by the desk clerk. We were given a room on the 5th floor. Started having problems the first night with kids knocking on our door waking us. Seems these kids traveled up and down the elevator knocking on doors. We talked to hotel manager, Mario, who said he would deal with the kids. The next day I'm assuming these kids hung a Do Not Disturb sign on our door so our room did not get cleaned. Complained again to Mario, who caught the kids and proceeded to evict the family. So the problems we had were with other people NOT the hotel. Pool is great. Clean and most of the time empty. Breakfast is the same as most hotels, all though while we were here it was packed each morning, so we resorted to eating in our room. Room was spic and span each day. Convenient to department stores, food chains, shopping center, and major highway. read more