1 night stay and that's all this place is good for. Decor of hotel is dated and dusty. A lot of activity around the hotel but probably related to all the events happening this weekend. Best thing is location. Near entertainment and shopping. The staff was kind and check in was easy. That's about all the positives. I will not come here again, recommend you try another place if you are staying multiple days read more

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I checked in for a 4 day stay. JULY 20-24 for my Grand Chapter OES session. Ive been dealing with the great Banquet manager. Mr. Marcus. Marcus was great, he listened my venting, offered to show me the place of just 1 of our events, took my calls and returned them promptly. I continued to bug him my visit. He was always frindly and greeting with a smile. Checki-in although a wait, service was great, professional and friendly. My room was clean towels fresh, I just felt thr carpet needed a good vacuum. Ok so it did happen... I got stuck in the middle elevator, my friend also go stuck in the middle elevator earlier im the day. It was too late when I realized I was stuck. This hotel is ony radar to stay when I really need ro. read more

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Arrived to check in -room reserved wasn't ready. Microwave broken, fridge filthy, tub peeling. I ended cleaning the fridge -the cleaning guy left like it wasn't his responsibility. The maintenance saying the tub was cleaning responsibility and cleaning guy saying it was maintenance responsibility. Was comped a night decided to check out early and was told I couldn't unless I needed a receipt. Asked for a receipt only to have a late check out fee. Asked about the comped night "oh I wasn't made aware of that" total lack of accountability. Was eventually comped the night which only removed the late check out fee. Beds were like bricks. Pool was "closed" I asked about it as I made them aware as the extremely high chlorine they acted surprised and said "oh wait isn't the pool closed" elevator broke on the first night. read more

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Friendly staff, but terrible rooms. Checked in and went to see my room only to find the tv and the bathroom lights were on. Asked for another room, which had a humming sound and a toilet that kept running. The third room was ok, but later found the tv had white dots on it, the fridge was not cleaned out, and the tub had a piece missing by the faucet. This place needs to overhaul their management. Looks like maintenance and the cleaning staff are shirking their duties possibly b/c there's no accountability. read more

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After reading a lot of reviews, I was hesitant to continue with my booking. However, the price and being pet friendly made it an easy choice. The location is great, a lot of things and activities to do; shopping, eating, gaming and near many beaches. The hotel lobby was clean and I liked the updated style. There is a dining area to eat or read and a sitting area with a fire place. The gym is well maintained and the pool and hot tub look clean. There is a laundry area if needed, takes cash I believe. It is important to note that there is not a free breakfast included. It is $15 a person and buffet style. The dinner menu is limited and only offered during certain hours. There is no room service. None of that was a problem for me. And it is not prime tourist season so it wouldn't make sense for the hotel to have the extra expense of staff and material. The room had a mini fridge, Keurig and microwave. The room was spacious and plenty of room to sit and relax or work at the desk. I did read one review that they were upset there were no instructions to the remote for the tv.... It's a basic remote. Channel 2 has the guide. It is nice because there are several HBO stations along with local channels. All the lamps have outlets and usb connections. The thermostat is adjustable, which is rare, I like being able to control the room temperature. There is a small area in the lobby with snacks and other items to purchase. The front desk is staffed 24/7. Of course most hotels could use some renovations but you really can't beat the price for the location and amenities. The staff was nothing but very accommodating. There is a pet fee of $75 for the first few days and a daily $5 cleaning. This is beyond reasonable compared to other hotels we have stayed at. I would definitely recommend this hotel and would not hesitate to book another stay. Lastly, I'd like to point out that the property is clean and well maintained. Parking lots are well lit so I definitely felt safe walking my dog at night. read more

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So I wasn't even aware that you. Can put hotel reviews on yelp but this is my place for reviews. As I sit here at 8:42 checked out and they refuse to brew more coffee, I'm just disappointed. I asked to speak to the manager and I was told if Nicole comes in it will be around 9:30 and Devin after 11. Honestly the room was clean, I am not sure how much it was per night as it was gifted to us the lobby is beautiful but the building is in need of repair. The bathroom was gross not towel in the tub gross (that's a story for another day) but gross nonetheless. I am not sure if breakfast came with my room or water as we were not told and when we asked about the water they said just drink it. People were nice the breakfast lady that was here on Sunday was super nice and made more coffee this lady refused. Breakfast is over at 9 and people check out at 10 and no coffee ... like is that ok ?? Not a good bye , see you later, not a thank you for your stay nothing. The night time food is not open on the weekends weird but ok. Checked in on Saturday checked out today is Monday came to Hampton for the Hampton Jazz festival at the Coliseum it was super close like 2 miles away near everything! Quick and easy to get to the show and they also had a shuttle. Ok back to the room, big and spacious AC was nice!!! Super cold! They cleaned it . Carpet could use replacing. Pillows and bedding was terrible very uncomfortable either the detergent they used I was allergic too our they had bed bugs... I felt as if I was attacked all night. I didn't see any visible signs of bed bugs but they can be there and not be seen, so I've heard. So don't hold that against them just in case it was the detergent. But I will call the manager later. The bathroom was the worst - the water ran in the tub it could not turn off the shower was old and the shower head needed to be repaired. Plus the design well you'll see the pictures you can sit on the toilet wash your hands and turn on the tub. Ok I guess won't keep rambling. I really don't like giving poor reviews but yeah! I would never come back to this location and maybe not a Hilton garden unless it was brand new. read more

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Yuck, yuck, yuck. The first room I was given had the sheets and comforters rolled up in a ball on the beds. They gave me another room, which had a dirty shower with some white shit everywhere, dirty carpet, and a torn condom wrapper on the floor. Run. Away. read more

Stayed here 3 nights in November 2024. The parking lot is spacious and allows for zipping in and out in quick fashion. Staff was not the friendliest. I actually wanted to eat at their paid breakfast, but the staff ignored me so I went somewhere else. Room was ok, but felt slightly worn even though I know it's not too old. THere's an indoor pool area as well on the first floor. I've stayed in much worse in my lifetime so I'm not going to classify this as "hard avoid", but I don't plan on returning. read more

Very outdated, when traveling most the day the last thing you want is that the onsite bar and restaurant to be closed. First room was dirty and manger gave me a new room but meh I will not stay here again. read more

Staff is the issue. From being charged for parking when dropped off. To falsely explaining how breakfast and credits are handled. If they treat a Lifetime Diamond member like this, I can just imagine how others are treated. read more

Parking is free. It says so clearly on their website. Yet they are charged us $15 for parking. I called the front desk and the manager said it's Hilton's policy. When I asked for the money back I was hung up on. They are clearly stealing. read more

My boss traveled to VA in Oct for homecoming season and when she got into her room she said it was soo disgusting she immediately went down to front desk to cancel reservation .. I wish we would have read the reviews before booking because if we did we would have known this place is a dump. The pictures other people posted were scary. And to top is off the would not give her a refund. Charged her for the full 3 days she was supposed to stay even though she was only there for a few mins. If I could give it negative stars I would! I DO NOT RECOMMEND THIS PLACE read more

Hotel is decent, nothing great. Front desk was friendly and helpful. The parking was well lit and I did not feel unsafe when we parked in the back of the property in order to come through the back door. The room was large and nicely situated. It has microwave, fridge, tv with a a working remote. The issues I had are in the sink area. Mirror looked like it should have lighting but it didn't, what it did have was a look of mold or something on the back of the mirror. The sink looked like someone let something drip and run into the sink but never cleaned it...and it hardened and stayed. I ran hot water to see if it would wash away and it did not. Sorry Springhill, that is all I am going to do to help you fix this problem. I am in room 300 if anyone cares. I just showered. When I turned the water on and hit the lever for water to shoot out of the shower head, the tub started to fill up. I had to really tug on the button so that the water would not come out of the showers head and the tub head. What I did like was that they have soap, shampoo, and conditioner in pump bottles so I don't wast product and so I don't have bring my own. All that and the ones they have in the shower smell good. We paid around $90 for the room which is decent but I also expect cleanliness for whatever price I pay. That needs to be corrected before I return. read more

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Terrible. The lobby was ok. Room was not clean. Carpets and furniture sticky. Soap scum in tub/bathroom. Waked on room carpet in bare feel and went to shower. Black debris and dirt washed off my feet i the water. Another case of the Hilton Brand not living up to its past reputation. Front Desk staff were generally helpful ... with specific exceptions. read more

Would not recommend this hotel. For the price, I don't think it was worth it. Walked into the room. No towels. That's fine call them up to have them bring up towels. Sit down on bed. One of the hardest beds I've been to at a hotel, but again, I decided it was fine, and continued to stay here for 6 nights total while on business. I noticed the kurig wasn't even fully restocked when I arrived. The toilet is very hard to flush. They left used tissue under the sick (noticed that when I took a bath and saw under the sink). They only do housekeeping every other day, but they only did it the first time, second time I think they only took out the trash and did not restock toilet paper. I called for toilet paper and they made me go down to get it. Taking a bath is a hassle as the drain is hard to close (it says to push, but it doesn't seal. You have to push then turn it a lot which I do not think that's how it is supposed to work), and the soap/shampoo bottles are for some reason very low where its difficult to take a bath as your head will hit it unless you slouch a lot (which doesn't even make sense if you only take showers as you have to bend over to use them). Their dinner is only open one day out of the entire week and it's a Tuesday which they do not advertise. I had to go to the front desk to ask about it since they advertised the grille. The decor is outdated and some of the wallpaper in the bathroom is peeling and weird stains and discoloration on the granite (I think) shower walls. The walls are thin as I can hear normal conversations on the other side. Also, the hot water they had for tea downstairs was lukewarm. I had brought green tea with me which has a lower temp requirement for water and it didn't steep properly at all and had to throw my tea away as it wasn't drinkable (I also had never seen green tea make that color so that was interesting). The walls are thin enough I could hear people talking at normal levels next door. And (this isn't really against the hotel but my personal preference) it would have been nice to have a EV charging station even if I had to pay for it. I didn't take any stars away from the hotel for that, just saying it would be nice. Lastly, the phone key didn't work while trying to get inside from the back door. You had to pull out your card for that 9/10 times (not great to find out during a severe storm). I was okay with the hotel despite not being what I originally expected at first but each day seemed to get worse and worse with having to get toilet paper (on the day my room should have been cleaned) myself in my PJs for a mistake they made. The only redeeming quality I can say is that the hotel staff seemed very nice and the hotel didn't bombard me with signing in all the time with a stable internet connection. In my personal opinion, it seems like the hotel isn't making much money (thus why the grille is open for dinner only 1 day a week, or have an extra person to bring up toilet paper, or why perhaps they only clean the rooms every other day). Either way, I probably will not be staying here again as you can probably find a nicer hotel for similar costs. read more

Mid-grade Hilton tucked away on another nondescript four lane divided road in another plat of suburban sprawl. Hotel is fairly well maintained. Staff friendly and engaging. Lobby restaurant was surprisingly tasty with a generous and bountiful happy hour - I had wine - big pours for $4. Try the spicy meatballs - definitely locally made and not some frozen variety. Yes you have to pay for breakfast - or free if you are Hilton Honors member. Wide variety of food available and worth the time to sit down and eat. Only detractor - bed is a bit too stiff - what is it with Hilton's and not having softer beds? Lord give me padding. read more

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An over night business stay brought me to this location. It was easy to make reservations on the their toll free line and I got an immediate confirmation. I selected this property primarily for it's easy access to the Interstate and the Power Plant Blvd neighborhood. This place has the coldest A/C I have ever experienced. Yea, I like it a bit on the chilly side when I Zzzz. The restaurant is decent and seems to be where everyone gathers to watch the game and chow down. They charge for their breakfast buffet, what's up with that? read more

I liked staying here in the past, friendly staff, nice hotel. But lately seems to not be kept up in the last year. Broken refrigerators, showers not hot in early morning, room cleaning schedule erratic, now business center closing down. Although I've came here every 3 months or so over last several years, I think it's time to look for a new hotel. read more

Unfortunately this hotel is not at all what it seems. The website makes it appear that they serve breakfast. Instead you can purchase continental breakfast for $8. They also have an ad on the TV in your room for happy hour that they don't honor (see picture). The saving grace they have a brand new Peloton bike BUT it's not activated so you can't log in. read more

Hilton Garden Inn Hampton Coliseum Central - Not accurate HH - Hotels Near Me - Hampton, Virginia

My sister and I stayed here for a few days while we were in town for the Hampton Jazz Festival. I love Hilton hotels. This location was a little quirky to start with. With the exception of the bathroom door being dirty - like a soda had exploded and they forgot to clean the door, our room was clean. We had arrived just in time to freshen up and change for Friday nights show. As we were leaving to go to the Coliseum, we noticed that the door handle to the room was not securely attached - ie; it was broken. We went downstairs told the front desk staff the issue and they switched us to a different room. We start unpacking in that room and noticed that there was not a shower curtain or adequate towel and wash cloths. As we leave for the show we tell the front desk staff about our concerns again. The gentleman on duty told us that everything would be taken care of by the time we returned - and it was. Breakfast the next day was just ok. The food on the hot bar could have been hot or at least a little warmer. I got the feeling that they had cooked the food and put the food in the cold heating elements. Big disappointment. The orange juice and cranberry juice were more like orange drink/cranberry drink - they were both very sweet - comparable to Sunny delight drinks. I would come back to this hotel again. It was very convenient to various place that we visited. read more

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Pretty run down. First glance seemed like an average 3 star, but 3 days in, and you start noticing some dirty areas, some broken stuff, trash around the property, people smoking at the entrance/exits. Pretty much worn out. read more

Do not stay here! The rooms are not vacuumed & cleaned properly. I stayed there with my family & dog in June. The morning after we arrived I let my dog out of her cage in our room to have breakfast & be free. Within a half hour my dog became incapacitated. I rushed her to the vet to find that she had eaten an uncontrollable substance AHAD medicine, heart medicine or weed. I spent the entire day at the vet & when I finally got back to the hotel after a hefty emergency vet bill I told the front desk supervisor. I borrowed there vacuum cleaner to see how dirty the carpet was & the entire room was picking up disturbing particles of stuff. The front supervisor called to tell me there was nothing they could do because the unknown substance could have been mine!! Customer service is accusatory & horrible!! This made me sick to think this is how I was treated. What if this was baby? I called & emailed three regional directors from the location & did not receive even a note apologizing! Dirty room, poor customer service!!! read more

This Hilton is by far on the low end of the Hilton family. It looks okay from the outside. However, once inside one begins to notice the difference. The pool and hot tub area needed a good scrub. You could see the algae on the steps. The area smelled strongly of chlorine. What it really needed was to be cleaned. We stayed away from that area. The charge of $9.95 for breakfast is ridiculous considering you can eat anywhere for that much. The fire alarm went off around 10:30pm the first night we were there. Someone was vaping in their room. The fire company came and cleared it. The next morning I asked for the compensation we were promised the night before. They wanted to give us free breakfast. What a joke!!! They did give me a $20 credit instead. Would not stay here again. read more

Terribly uncomfortable bed, dirty shower and extremely noisy late night from kids coming up from the pool. Digital locks worked when they wanted. Upside was that it was 5 minutes from our son's home and our grandkids. Breakfast was outstanding. Not a typical Hilton property and we'll stay elsewhere next time. read more

Truly great staff and venue convenient to lots of business and recreation options in the area. The hotel is in a super spot for foodies too! I've stayed here several times and we've held small workshops here as well. If you're looking for a great hotel in a good area this is your new home away from home! read more

I was happy with my stay at this Hilton Garden Inn. It was actually my first solo-business trip and I was slightly apprehensive about it but the staff put me at ease the moment I walked through the door. I thought the hotel was clean and found my room to be well maintained. I had an issue with re-connecting to the wifi and ended up being charged twice for accelerated access, so I called the front desk and they were able to help me immediately (and remove the second charge). They even had someone from AT&T mobile call my room to troubleshoot my issue for me. Ordering room service was easy and they arrived promptly when they said they would. I also loved the ease of check in and check out and was reasonably happy with the breakfast choices. Actually, my chocolate chip waffle was quite good and I appreciate their staff making it for me when I asked how to use the machine. A+ customer service, for sure! The hotel is right off the highway and very convenient to get to. There is also ample parking and the lots are well lit at night, so I felt quite safe walking to my car alone. Overall this is a solid choice of hotel in the area and I would not hesitate to stay here again. read more

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I enjoyed the stay. The room was clean that I could see but I still lysoled the hell out of it and wiped everything down. Just me. Comfortable bed and bedding, including the pillows, thick and soft. No free breakfast. And honestly, its not as good as the Embassy Suites, even though its cooked to order. Staff was pretty friendly. Indoor pool. Pretty small. Ordered room service, it came quickly. Although the food was average tasting. Ordered a burger and it was huge, I couldn't even finish it and that's saying alot. I would stay again. Simply because it was probably one of the cleanest hotels I've been to in the Hampton area. read more

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First, the one star is because the staff we encountered were courteous and professional. I normally check reviews before I engage with most vendors but I have never before had a bad Hilton experience. I was surprised about the parking fee automatically assessed daily for parking on their premises. I didn't bring a car. Not really sure why parking is additional, but okay. It supposedly will be returned to my card. The rugs look dirty and the bathroom was disgusting. I was advised by housekeeping that the extent of their cleaning is spraying bleach. I bought cleanser and a brush. There were rooms cleaned during my stay and I don't recall hearing a vacuum even once. If you are considering this location, reconsider. read more

Hands down the WORST Hilton property I ever stayed at. The room was dank and felt very much like a motel. The pillows were flat and filthy. we checked in very late and oukd not go elsewhere or we would have. Instead we slept fulled dressed on top of the thin sheets and paper thin "blanket" I could not have been more disappointed and will not even stay at this property again and will not recommend it. My husband and I were so disappointed that we got up as soon as the sun came up and left immediately to check into and shower at another property. Also neither time we visited the front desk was there anyone to greet us or take our complaint. Unacceptable. read more

Nice keurig in the room but without sugar or stirring straws. Overall average room setup. Now the lobby and dining area are decorated very well. The service at breakfast was fantastic. Made to order omelette was great. Suggestion for future would be EV charging stations. Nearest station is 1 mile away at another hotel. I plan on soon being an ev owner and when booking a hotel, ev charging will be key. read more

WE HAD ROACHES IN OUR ROOM! Not one, but two, and they were large...also, crawling on the bed! We ended up canceling our reservations for the week and leaving. Front desk didn't apologize for the roaches...just checked us out and told us the receipt would be emailed. Hotel was newly renovated, pool looked nice....we didn't have any issues booking the room, but upon arrival and the roaches, we said absolutely not! Left immediately. read more

Roaches in the hotel rooms. Cockroaches. This place looks too nice and paid too much money for their rooms to have bugs. I was appalled. Makes you think what else is hidden in this place. Go elsewhere. read more

Once again, I found myself in a Hilton family property in the Hampton Roads area. They had a contractor rate of $80 that was good and so we stayed here. While I didn't get the Presidential Suite like last time, they did put me in a room with a plaque that noted that the first guest of the hotel EVER stayed here. It was apparently the Mayor of Hampton. So once again, the Hilton computers apparently told the clerks how much of a baller I was. So now to the room. It was good. But the walls were thin. So thin that not only could I hear the guy talking to his girlfriend on the phone in the next room, but I could hear her. At least he was alone. If she was there, lord only knows what unspeakable sounds I would have heard. Befitting my King of the World status, I got free breakfast. But the host/waitress/breakfast attendant/lady who stands there apparently wasn't informed that I was a big deal. No refills on coffee ordered, nor did she clear my plate. Minus more stars. The TV on the eliptical got me a workout and the chance to watch Maury Povich though, so that added a star. All things being equal, spend the extra 10 bucks and stay at the Embassy Suites down the street. read more

The hotel looks decent enough when you check in. However, the room was stale and we later found an unidentified t- shirt in the room so I'm not sure how well the room was cleaned. For the business to carry the Hilton name, it was disappointing and I would have expected better. read more

Hilton Garden Inn Hampton Coliseum Central - We found an unidentified t- shirt in the room so it may not have had the most thorough cleaning. - Hotels Near Me - Hampton, Virginia

The refrigerator was broken and moldy and the water in the tub dripped all night. The pipe was exposed which made me think someone had tried to work on it and forgot to finish. I stayed 4 days and complained to management 4 times and they never addressed it. I have stayed at this hotel before and that time wasn't as bad. However, after complaining 4 times and barely getting sleep because of the constant drip, I had to give them a one star. read more

This place is the epitome of 3 stars (bordering on 2 stars though). This property is the overflow for the Embassy Suites down the road (as told to me by a Hilton phone rep) and now I see why. It is worth noting that this location DOES participate in the seasonal/quarterly double points promotions and the Embassy Suites on Mercury Blvd does NOT. So keep that in mind. I tipped when I checked-in because I don't have high status at Hilton and wanted to make sure I got a high floor away from the elevator. And I did. Great. Well, then problem #1. The first room I was given was indeed on the highest floor furthest away from the elevator. However, the heater didn't work. It was actually blowing cold air. I was immediately offered the option to change rooms. And I did. However, problem #2, the next room I was given had a toilet that didn't flush. Changed rooms again. On the third room I was given, the heater worked (sorta) and the toilet flushed (acceptably) so I just stayed. I want to point out that all of the problems were with the facilities and NOT the staff. The customer service I received was always top notch. Everyone I dealt with was MORE than accommodating but the building itself is just kind of run down. The walls very, very thin. In all three rooms I was in, I could always hear my neighbors. =-( Cleanliness wasn't necessarily an issue. The linens smelled fresh, the carpet was clean etc. The bathrooms could have been cleaned more thoroughly but par for the course for this level of hotel I guess. I always leave my do not disturb sign on but the housekeepers always gave me towels and toiletries upon request so no issue there. Very friendly and courteous. Parking lot can fill up during normal on and off hours but the back lot is shared w/ a Marriot and more than large enough so that's fine. read more

My family lives in the Hampton Roads area. So when I visit, I try my best to stay at the Hilton. I have stayed at this hotel several times. Location is great, really convenient to highways, central Hampton/Newport News/Norfolk/Virginia Beach, and it's Hilton worthy. There's a lot of great bargain shopping in the area, and there's a mall nearby. THE ONLY complaint that I have about this hotel, is that during October 2018- there was music festival going on, and the pricing at the hotel was crazy. Price gouging at its best. I'm a Hilton Honors member, so I don't mind paying for quality. However, the almost 3X rate during that weekend, was insulting. Outside of that one issue, the hotel is great. The rooms are reasonably priced, clean, and well managed. IF there is any issue, you can call the front desk and they resolve it immediately. I called about the WIFI, the shower, and the heating system. I have no problem complaining, because I want what I paid for. Housekeeping is really nice and courteous, and they will work with your timing as far as morning or afternoon room cleaning. The fitness center is cool. I wish the pool was outside, but I also appreciate the indoor pool during colder months. Did I tell you how nice the front desk staff is? I'm a pain in the ass, and they handled me with kid gloves. I will be back for family reunions, BBQs, getaways, etc. read more

Update. They did in the end apologize for their mishandling of my checkin. I got a free weekend, breakfast and a bottle of bubbly. Their TV's still seem to have issues, which is odd for a higher quality hotel. I have stayed here 3-4 times and the TV's are always glitchy, oftentimes not turning on. I will say that their bar does a good job. Surprisingly wide selection and a friendly and informed bartender. read more

This hotel is on the lower end of the hilton chains. The vents in the bathroom had black stuff on and around the vents. I would recommend that visitors clean the room yourself with antibacterial wipes before settling in. Next, the whirlpool was disgusting. You could see YELLOW and BROWN on the walls of the whirlpool. The breakfast was amateur and my potatoes were over cooked. The free wifi is NOT free for Hilton Honors members, you will need to use your credit card and pay $4.95 to use the hotel unsecured wifi. The bar was nice, unfortunately the bar tender displayed a bad attitude. This hotel was under staffed Would not stay here again. read more

I have to give this hotel 2 stars based completely on treatment and service. Mainly because of General Manager Mustapha Agourram. I booked a stay for the dates of June 27th to July 2nd, and expected to be have fun but was treated very poorly. As soon as I got into the hotel, I was asked for my credit card, even though I had already paid through Expedia. I didn't expect anything because I thought it was for verification purposes, to my surprise I was charged again. I let three people know how that I was charged a second time, and was told they would take care of it. The third day passed and I was not credited my money back. I spoke to Mr. Agourram personally via phone and in person. He told me that what I was saying had to be untrue because he didnt see it in his system. That night, the Assistant GM, Mario Carrol and another employee Erica Banks, assisted me. In the process of getting my money back, my card was charged a third time! A mistake obviously, but again Mr. Agourram said it wouldn't go through because it wasn't in his system. Even though I showed him my credit card statement, he told me it was to be untrue. Ms. Erica Banks and Mr. Mario Carrol continued to help me in getting my money back, they were also very apologetic. I asked Mr. Agourram for any accommodations for my inconvenience, he declined. I made a phone call to headquarters, and they denied me because Mr. Agourram said the charges never happened! I am disgusted by how I was treated by the GM and headquarters after paying over $600. Thank you Mr. Carrol and Ms. Banks for doing everything to assist me. I wont be back just because of the General Manager, terrible experience. read more