Work trip. Hotel was good, clean, daily cleaning is by request only. Breakfast is good and free. Customer service from Tina Guevara over the phone was horrible. I checked out early morning on a Sunday and security was filling in for front desk staff that called out/no show. He didn't know or was trained to do front desk. I called the next morning on Monday and shared my checkout experience and receipt inaccurate checkout date. Tina didn't let me finish my explanation/experience. She even threaten to hang up and end the call. Poor customer service from Tina G. I hope someone above her sees this review. When I come back I would go recommend another hotel or best western in old town. read more

Best Western Plus Bayshore Inn - Business card - Hotels Near Me - Eureka, California

Check in was a breeze thanks to, ugh, I forgot, but it was a male staff with red hair. He provided a lot of information and was friendly. Our room ,203, was clean with a king bed and a small balcony enough to step out for fresh air. It faced the Sportsman Store with RVs parked all hours of the day so I wasn't very comfortable stepping outside or to have the dark curtains open. Large mini fridge with freezer and a microwave. You get an table with 2 chairs and a desk/desk chair. The location was perfect as it's just about an 9mins drive to the sequoia zoo skywalk and the dunes. Nearby there's also In N Out, drive thru fast food restaurants, plenty of stores and gas stations. There's an ice machine and vending machines on each floor. Dogs are welcome for a fee, $30. The hot tub and pool area is gorgeous. Provided a very nice ambiance during the day and night. Parking free and complimentary breakfast was decently basic. read more

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We have stayed here several times, but will not again. It feels like someone is trying to maximize their profits at the expense of the guests. The toilets were not practical. We even changed to a handicapped room. The water level in both toilets was too high, and not adjustable. One could not use it without getting wet, whether hands or other parts. They did seem to ration the towels as another person wrote. read more

The servers in the morning Mercedes and Silvia are wonderful and attentive. My wife wanted a late and. They went and made one. They made sure our dinning experience was great. The rooms are clean the beds are very comfortable. read more

Welcoming Inn. Pleasant Inn. Convenient location and well groomed. Our room wad surrounded by beautiful lush trees and our back door opened up to a Koi pond. Loved that we could open up the back sliding door and get fresh air. The amenities include: an outdoor pool, an indoor pool, a spa tube, and-- complimentary wireless Internet access and a buffet breakfast which is served daily from 7:00 AM to 10:00 AM. Overall-We liked the cleanliness of the room and spacious parking lot. Service: The staff was welcoming and friendly. read more

Best Western Plus Bayshore Inn - Our greeting party. - Hotels Near Me - Eureka, California

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Front Desk was very friendly. The room is clean and comfortable. Inviting decor. Very nice. read more

Best Western Plus Bayshore Inn - The front of the Hotel. Best Western Pus - Hotels Near Me - Eureka, California

We enjoy staying at best western when we go northern Ca . We are originally from Los Angeles and this is one of the first hotel spots right off the 101. The hotel stay are spacious. Sylvia that works in the breakfast area is very attentive to all guests and makes sure everyone has everything for a quick bite. Way to go Sylvia! We will be back with our children and definitely stay here again. read more

The staff was super friendly and helpful. They did give me a AAA discount. The room was on the second floor (right by the ice machine and the elevator). The room was spacious and nicely appointed. It has a table and two chairs. The paint colors and artwork were modern. Liked the body wash I. The shower. The property is laid out well with a pool and courtyard. Breakfast was included In the room Price. It was waffles, something that was supposed to be scrambled eggs, sausage, good potatoes, biscuits and gravy, bagels and cereal. Also it's 1/2 a block from 101. Good food 8 min away at AA bar/steakhouse. read more

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Well...this was an experience. Finding last-minute lodging usually yields interesting results. And this lived up to those expectations. We booked the last available king room, which happened to have a tub...in the bedroom . Now, if I was filming an adult movie in the 1980s, this would've been a goldmine. Said tub and room decor in the darkest corner of the hotel made me wonder if Ron Jeremy would suddenly appear amidst a soundtrack of wah-wah guitars and funky bass lines. But alas, I was left with only the smelly remnants of past debauchery and my vivid imagination. This along with bolted windows and carpet stains made for a very unique and short-lived stay. Needless to say, my shoes never came off when walking these floors. That said, breakfast offerings were the adequate standard fare for a hotel. And the gentleman who checked us in was friendly and helpful. But at nearly $250 a night, they could do a lot better with offering cleaner, more updated rooms to meet Best Western standards I've experienced at other locations. read more

Very rude, incompetent, and unorganized staff at the front desk, especially the morning staff. Lack of accountability for booking errors on their end, unwilling to offer any apology, solution, answer, or professionalism for their errors in booking. Lacking customer service skills, and surrounding area has a very very unsafe feeling and bad vibe. Tons of homelessness around area and saw some coming into front office for free beverages. Will not be back and they give best-western a bad reputation. It does not hold the best-western standard. Would highly recommend looking elsewhere. read more

Best mid-priced motel ever! Looks like typical street side place but is a gem. Comfortable room, nice grounds, indoor/outdoor pool and hot tub plus a REAL hot breakfast. I stayed 3 nights, and Zac at the front desk was so helpful. Sports bar right next door is also convenient. read more

Will start by saying I was always pleased whenever encountering the staff here. Check in was pretty painless and didn't have any issues with my service dog. It's pet friendly in general and a pretty good location on the 101, right next to the mall/food options, and a short walk to the water. There are some wacko homeless around, but never felt unsafe. There is also a beautiful garden and koi pond in the back section (the area with more upgraded rooms). I also really enjoyed the daily breakfast with the array of good quality options. (Best Westerns do breakfast well) The negatives: - very expensive for what you get - King bed felt more like a Queen - wifi was super slow and no ethernet plug in to do work (I actually discovered the McDonalds free wifi was much faster even though it was a good 500 feet away across the street) - super tight parking lot - what you see is not necessarily what you get, only the garden rooms are upgraded like in the pictures - shower backs up quickly from clogged drain (had maintenance come but they didn't really make it much better) - laundry machines all out of service (and very expensive at that) - not much grass around the property for dogs - noisy on the north side of the building with all the semi trucks and wackos yelling at McDonalds - tons of flies by the elevators Probably one of the better options in the area, but still lots of room for improvement. Looks nice in photographs, but looks can be deceiving. read more

Best Western Plus Bayshore Inn - Koi pond in the garden section - Hotels Near Me - Eureka, California

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We were originally booked into a different room than we reserved, but the clerk on duty, Robert, went far and above out of his way to make sure we got the correct type of room. Even though the changes were last-minute and he was overwhelmed with other demands, Robert was SO helpful and courteous. The property is beautiful and we enjoyed a quiet night. Will definitely stay here again. read more

I was in town for the Redwood Music Festival and stayed at this hotel for 5 nights. THE BEST CUSTOMER SERVICE!! I traveled for business for 22 years and this hotel by far gave the best customer service my friend and I have ever experienced. read more

A very nice place. Breakfast was pretty good, pool was good, and everyone was very friendly. Felt very fancy going through everything. Only problem is the soaps are not great at BW, but I couldve brought my own. read more

This hotel is extra special and very courteous to their customers. I had came in late and wanted some breakfast. The breakfast staff particularly Lutz elana. She was a very special person. She offered to make me a plate in the back.When all the stuff was already put away. This hotel is always special to me.I will never stay anywhere else.When I come to this town. The hotel manager tina is also very nice and courteous. This hotel knows how to handle their customers. read more

We stayed here one night on our roadtrip. It checked off all of the necessary boxes: comfortable bed, good air conditioner, clean room... The breakfast is posted in the lobby. It included meat (which is not standard) so we opted to stay in to eat in the morning. The food was decent. One of the best things about this place was the service. The people at the check in counter were friendly and knowledgeable and really started off our visit on a great note. I would definitely stay here again. read more

Best Western Plus Bayshore Inn - Hotels Near Me - Eureka, California

It's impossible for a hotel that does not offer housekeeping to receive a high review. The room was comfortable. There was a nice hot tub just feet away from my door. Parking was convenient. Location was good but only if you have a car. Staff was extremely friendly and helpful. Ironically, the young man in housekeeping was extremely helpful providing replenished room towels. It is long past the time we can excuse no daily housekeeping. read more

David and Gabriel made our stay amazing. We have a cycling team riding from Canada to Mexico and we had mechanical issues and they helped us BIG TIME. Lent us tools and let us use the parking lot as a bike shop Room, breakfast and next door Mexican restaurant were great! Highly recommended for your trip read more

Best Western Plus Bayshore Inn - Team with Dave. Thank you!! - Hotels Near Me - Eureka, California

I have never been spoken to more rudely than I have by the manager Tina when I was with my baby trying to get a room key, had my partner call and when I went back to get it she slammed it on the table and when I was walking out I turned to say how rude she was and she screamed at me full on screamed that I need to leave and she called the regional manager. No one has ever spoke to me that way especially with my baby with me, it was scary and she's lucky I didn't call the police *UPDATE* 7:50 this morning someone came and aggressively knocked on our door and woke up our baby and when we answered no one was there, It was scary and left immediately after that , I suggest best western to check cameras for Tina harassing guests we were in room 144 happened at 7:50 1/12/24 read more

There are frighteningly few decent hotels in this region, so it was a great relief to have such a satisfying stay at this Best Western. It's the perfect hotel for its price range, and they have all those hotel basics down that one would hope for. Our room was tucked in the back top corner of the hotel. This place it far away from the main street and next to a very low-traffic side street. The room was awkwardly shaped and kind of dark, but there was a big sliding window so we could get fresh air and a fireplace if it got too cold. The boxes were checked on all those essentials you look for in a hotel. Hot running water and good pressure? Check. Comfortable and clean bedding? Check. Soaps and a clean sink area? Check. A quality TV? Check. There were also quality ice machines filled with all the goodies in the halls and a great looking pool and spa which unfortunately we did not have the time or energy to take advantage of. The complimentary continental breakfast was decent for the kids but we still wanted to go eat a quality breakfast. The only other downside was that none of the vending machines were stocked, leaving us without bottled waters or any of the snacks we wanted. All in all a good budget find! read more

Best Western Plus Bayshore Inn - Hotels Near Me - Eureka, California

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Good hotel with many conveniences. Most importantly the bed was an A+ in comfort. Also, I liked the bigger than expected refrigerator. They have a keurig and microwave as well. The staff was extremely helpful. The room appeared and felt clean. I love that Sportmans Warehouse is right across the street. What I didn't like was the layout of the room, which was odd to me. The keurig is on the bathroom counter area. The door to the bathroom area has about an inch or two of clearance from the actual countertop. This is weird and inconvenient as you can't walk by another person to access the separate toilet and shower area. The small closet area is behind the water closet door. Also, we paid for the king with a harbor view. This view is poor, even from the 3rd floor. I'd advise a regular view as the pool and water garden area are very cute. Much more pleasing than the fuel distribution company parking lot and hotel parking lot (side by side). Also, shady people rolled through around 11:30 pm and jumped out and started to try to get into guest vehicles. Their engine woke us up and other guests hit their alarm and scared them off. This set us on edge the second night worrying about our truck getting broken into. The harbor walkway near the hotel is a no for safety reasons. Many groups of homeless and drug users doing nefarious things that we unfortunately witnessed having no warning. Overall, I liked the hotel and the staff, but the criminal element is too much of a risk factor for me. read more

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The hotel is just off the main highway so access is very easy. The staff are friendly and helpful. We were on the second floor overlooking the courtyard but there was no balcony. It was the walkway to other units so we kept the curtains drawn so people could not look into our room. The room was adequate and the bed was comfortable. When my husband went to use the hot tub he said that there was scum on top of the water and it was cold. The pool area was not usable. Breakfast was uninspired. read more

I thought long and hard about a rating for Bayshore Inn. Reviews are not useful if they are not fair and balanced. But eventually I decided I had to rate Bayshore Inn a 2. My expectations for a Best Western Plus, based on the brand as described, is that the place goes a bit above and beyond. There is no above and beyond here. We were here 3 nights and were consistently impressed by the lack of above and beyond. 1) Bay View Room. Ok, technically yes we could see the bay - over a commercial parking lot with a huge pile of dirt and a port-a-potty. 2) They are inexplicably stingy with towels. Two people for 3 nights and we were given 2 towels. Yes, you can call Housekeeping for a towel refresh, but no one answers or if they do they don't speak English. 3) Our "bay view" room had a small balcony with 2 chairs, and on one of them the mesh seat was completely torn making it unusable. As it turns out we wouldn't have used the balcony to view the bay anyway given that it was off in the distance and a terrible "view" anyway, but it speaks to a carelessness that we felt was a theme. Out of order ice machine, out of order spa, torn curtain - nothing major but not Plus. On the positive side, the room was clean. Also, there was a lovely garden courtyard. A room overlooking the garden would be much nicer than what we had, and I recommend requesting one. To summarize, nothing epically wrong here, but this property does not deserve to be labelled as or charge for Plus. It's just a plain old Best Western. It probably could be a Plus, but the management is just not on top of what that means to customers. read more

Besides the dirty pool, the overwhelming smell of wet dog and the beebing smoke alarm, the heater doesnt get very warm either, the koi pond was nice. read more

We stayed at this Best Western Inn last week. First to remind everyone. There was a landslide on N-101and the repair is ongoing, so anyone coming from North could be stuck in traffic for hours. Back to this Best Western. This is by far the most lovely Best Western I stayed. We reserved a room with Jacuzzi in the room which is nice. The shower and the bathroom has it own door to keep the moisture and smell from spreading. And there is a heated swimming pool and Jacuzzi at the entity. Since we were concerned about the COVID-19, we did not enjoy the pool. They have a hidden fish pond garden at the back of the buildings which I think is fantastic. Yes plenty of big Koi fish there! It was amazing to wake up in the morning and enjoyed the viewing of Koi. The complimentary buffet style conventional breakfast is another plus point. However, be sure to keep all your belongings in the cars unseen at night. This is Eureka, petty crime is common. I wish they have surveillance cameras installed. read more

Best Western Plus Bayshore Inn - Hotels Near Me - Eureka, California

Dated hotel right off the freeway. You can hear noise at night by the pool. The pool is between 3 to 5 feet. It's a open indoor/outdoor pool which is cool. The breakfast was buffet style (eggs, omlet, bacon, biscuits, yogurt, cereal, waffles, oatmeal). The bed was soft and the blanket was worn. There was fire at 2am and we all had to come out. A motorcycle was in flames. Luckily the fire department trucks came in time. read more

Best Western Plus Bayshore Inn - Covid breakfast - Hotels Near Me - Eureka, California

Sooooo disappointed!!! I booked three days for the sole purpose of watching the World Series games. Turns out that this Best Western uses some fly-by-night cable company that doesn't broadcast Fox!! You can get Fox TV with rabbit ears. But here I am in a $150 a night hotel room and can't watch the game. What infuriates me is that I was able to recognize this almost immediately and was refused a refund. Somehow, "We don't have your money, you booked with a third party" doesn't inspire me to patronize this establishment in the future. The desk clerks were rude. Best hotel in Eureka? What a joke!!! read more

The person at the counter was very friendly and gave us a place on the 3rd floor with a very good view which we asked for and we got it. When we reported a small problem they checked it out immediately. The room we got is very good and has a great ocean view. Since me and my mom are platinum members we even got a cookie and a bag of chips. Everyone was very kind and I highly recommended staying here if traveling. Great value for money. The room furniture is quite out dated but they made up for it with their kindness and the amazing view and the balcony. read more

If you are traveling with a large group like I did (45 high school football players, 12 coaches, and over a dozen families) this was the easiest booking. Ms. Tina was so accommodating to our group and at an amazing price. The staff graciously greeted us at 11:00PM and made check in smooth. The hotel has a conference room space that was able to hold the team before the big game. The morning breakfast fed our ENTIRE group and that helped a lot. Thank you to Ms. Tina and Ms. Maggie for all their help this trip! read more

I stayed at the Best Western Plus Bayshore Inn for just one night December 2023, and it was a super positive experience! Maggie at the front desk was sweet, helpful, and not in a hurry. Charles, the security guy, was very helpful for directions and he was very pleasant. The room was very clean and breakfast was excellent for a motel-continental breakfast! Overall rating is 110% positive! read more

Cute exterior and close to food if you're passing through and don't know where to go. Beds are the comfiest I have stayed in, I think in any hotel. Hot water is HOT, which is great! If you have a pet, beware of safety issues when walking your dog at night. If you can, wait for the security or go with a partner. Lots of parking and street parking. read more

Clean and friendly! Very dog friendly, they even gave our dogs a welcome bag. Plenty of area next to hotel to let the dogs run, big parking lot. Plenty of food options with Mexican that you get a discount at staying here plus McDonalds and a Steak House. Very quiet rooms and very spacious, bottom floor just really nice place to stay with dogs. Price is in the middle for 3 adults and 2 dogs around $250.00 a night they charge $30.00 per dog and you are allowed 2. read more

So Best Westerns aren't exactly the Hilton but this location has friendly efficient service and the rooms are clean and spacious. When we checked in they had a problem with their wi-fi not working but got it repaired fairly quickly. Their free breakfast is more than adequate and you get 10% off at the Mexican restaurant right next door. This place is a good choice if you're staying in Eureka. read more

Great location and value for a hotel. This place is perfect for those traveling with pets. We've stayed at the Best Western in Arcata a few times and have had great experiences traveling with our canines. This time around we stayed in Eureka closer to where we were doing business. This location is centrally located to shopping and restaurants. Close to the bay for a brisk walk in the morning. There's even an enclosed garden area with a koi pond that really give the place a tranquil setting in the middle of town. Breakfast here is a plus too with plenty of options to choose from. My only 2 complaints for this particular location though is that 1, the pet area is a strip of lawn on the street outside of the hotel premises, so it's a hike from the pet friendly rooms. The hotel says they are working on it and basically have me permission to let my dog do it's business anywhere on premises. ‍ The other nit is the toiletries provided. Where other best westerns have reusable/refillable pumps for Body Wash, Shampoo, etc... this establishment provided teeeeeny tiny one time use bottles and bar-facial-soap. The irony is that the product is marketed as natural, etc, but the amount of plastic waste resulting from these one time use bottles seems counter to their intent. Overall, I'd totallllly stay here again, but I'll bring my own toiletries. read more

Best Western Plus Bayshore Inn - Toiletries - Hotels Near Me - Eureka, California

Stayed here with my husband late October. No frills beds ok. I would have probably given it a 3 or quality of the room. Unfortunately, in the morning I made the terrible mistake of using the hotel room's hairdryer. It immediately started shooting sparks and lit my hair on fire, singing a large CHUNK of my hair down to .5 inches from my scalp. I now have a patch of hair which is completely burnt off and I have to part my hair to the side to cover it. I gave the hairdryer to the front desk girl and asked her that it not be returned to ANY room and thrown out. Upon plugging it in and turning it on it consistently sparked and repeated the problem. I didn't make a fuss to the front desk girl because it wasn't her fault specifically. However, the management or housekeeping in their hotel should do routine checks of the devices in the rooms. I am literally missing hair and could have been badly injured had a not had a towel nearby to press on my head and stop more hair from burning and then this would be a lawsuit, not a yelp post. read more

Have stayed here for years during multiple business trips.I am use to having polite, helpful staff. I called to book a room on 9/30 for an upcoming trip and requested it be top floor and away from the Big rigs that run their refrigeration units all night. I have stayed here dozens and dozens of times since they opened and had them set up as our corporate hotel for others traveling here. I was always able to get the accommodation requested or close to the request. If not available the reservation clerk would select a room closest to my request. NOT THIS TIME! An extremely rude, snarky male answered the reservation desk at the hotel. He made fun of my request and said I cant guarantee any room. He asked if I was a Best Western member and I said yes and gave him my email address. Before , the reservation person always pulled it up by my phone number or email address. He said," we dont have anyone with that name" I said well, I am with a large company and was just here a couple months back and they have always quickly found my information. He snapped back , "well... do you want to talk to someone else? " I said no it doesn't sound like you could care less if I take my business as well as ALL company business somewhere else. And now Holiday Inn , a much newer and cleaner and professionally staffed hotel will get all of our business. Closer to town and no large trucks running loud generators all night! I am in customer service myself and would never speak to a client like this. His tone was unbelievable! I swear this guy is losing them business. Holiday Inn rooms are more comfortable, less expensive with many more amenities. Dont spend your money at a place with idiots running the front desk! read more

Safe, friendly, comfortable, basically epic. My room under promised and over delivered on many counts, including a beautiful garden with koi pond, ocean view, and in-room hot tub. They honor government rates so I got all this, plus a couple other out-of-room swimming options...All for a scant 100 bucks a night. Front desk staff were simply wonderful. The Mexican restaurant next door is quite good and honors discounts for hotel guests. Furnishings are very slightly dated. I will forgive them this. Because with a guest experience this good, whatever lewks the rooms are serving are sure to become fashionable again in good time. read more

This Best Western is my favorite but this last stay I felt it was lacking. Upon check in I felt the front desk clerk was rude and was lacking in customer service etiquette. I was shocked because I have never experienced this type of behavior from BW staff. I did report him to manager and she was super nice and said she would talk to him. The sheets looked worn down and even had a hole. The shower curtain was totally worn. I'm wondering if pet friendly rooms aren't as nice as non pet rooms. I have to say more positives than negatives. Breakfast is excellent and the staff is exceptional except for the guy that I spoke of earlier. read more

I am perplexed by the reviews of this hotel. We stayed here as we were passing through and honestly since it was a best western I didn't have high expectations. Not only were my expectations met, they were exceeded. The rooms were very nice and CLEAN. The beds were comfortable. The pillows could have been slightly more firm. Even with COVID we were offered a hot breakfast and coffee (with the use of gloves). Breakfast sandwich was on point according to my 9 year old For the price you cannot beat this hotel read more