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    Rosedale on Robson Suite Hotel

    3.3 (71 reviews)
    ModerateHotels
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    Dirty carpet.
    Jennifer J.

    I don't leave a lot of one star reviews, but thanks to quite possibly the worst service ever I feel this one is well earned. My friend had booked our room months ago through Vacations International (VI). She paid a considerable amount of points so we'd have a nice place to stay for a girls weekend in Vancouver. We arrived on Saturday afternoon and checked in, then unloaded our bags onto one of their luggage carts. I thought it was strange that the bellman, who was standing next to the door, neither offered to assist with the bags nor even to hold the door open for my friend as she wrestled our cart in/out the door. While she returned to our room with the luggage, I parked the car in their underground garage. The garage is small and the extremely compact spaces were difficult to navigate, even in my not-large sedan. I finally managed to wedge my car in between another sedan and a very large pickup which was taking up most of my space as well. Oh well, such is life in the big city. I headed to our room where my friend greeted me and said she was concerned at how dirty it was and wanted my thoughts. I actually grew up in the hotel business and worked in housekeeping over a few summers, so I consider myself knowledgeable about hotel cleanliness issues. It was clear this room had NOT been cleaned prior to our arrival. There was garbage and dirt on the floor. The bathroom sink and tub were messy (including hairs on the walls) and there was an unidentifiable white substance clearly visible on the couch. A closer inspection revealed that the room was not only dirty from the previous guest but had also not been detail cleaned in a long time. For example, all flat surfaces were coated in dust. There was caked-on dirt in the corners and around the furnace. The baseboards and kickplates were soiled and splattered. An inspection of the king bed revealed a tattered blanket, and a second blanket (intended for the pullout couch) was stained with a dark reddish brown substance that could have been blood, feces or hot chocolate. But...mistakes happen. And I considered this cleaning issue as a problem the hotel would readily take care of. Imagine my surprise when my friend called the front desk and they told us that, because we had booked the room through VI, they (the hotel) had no responsibility for the room being dirty. And that, furthermore, the VI housekeepers had gone home already so there was nothing that could be done. They also refused to move us to another room. My friend, who is a very persistent person and who had chosen our room expecting 5-star hospitality, insisted that someone come up and view the room. Soon a houseman arrived and noted some of the dirtiness. He said he agreed that it was filthy, but reiterated that the VI housekeepers had left so there was nothing he could do. My friend insisted the room be cleaned, so he did ultimately agree to clean it. He surface cleaned the bathroom and vacuumed the floors, which we appreciated. But we still felt we were staying in a dirty room. Shortly we returned to the front desk and showed pictures we had taken of the filthiness. The manager looked them over and said there was nothing they could do because VI is a separate operation than the Rosedale on Robson Hotel. It was at this point I felt we were in some strange, surreal situation. We had what was a relatively minor problem, and instead of fixing it they were treating us like second class citizens. The manager handed us a business card for the VI rep (who'd be in the next day) and then brushed us off as if we'd just wandered in aimlessly off the street, not as if we were paying guests at their establishment. Which, despite not having booked our room directly, we technically were! The next morning I awoke early craving some coffee. While there was a Keurig in the kitchenette, I craved real cream so I headed to the free breakfast buffet the hotel advertised. The dining attendant asked for my room key, which I presented. He then loudly announced I was not allowed at the buffet because I was a VI guest. I felt like Jack-from-steerage in "Titanic." I sheepishly asked if I could just get some coffee and creamer, which he begrudgingly allowed. Later, my friend spoke to the VI rep, who made sure our room was more thoroughly cleaned. While we appreciated the gesture, the damage was already done by the attitude of the hotel staff. In fact, I was shocked the next day when the doorman held the door for me. It was the one and only time I experienced friendly service at this hotel.

    View from my room!
    Myriam D.

    I stayed two days at the Rosedale on Robson and it was a great stay! Hotel's location is fantastic (in Yaletown, a few minutes walk from restaurants, bars, etc.). It's definitely the best location you can get in Vancouver. It's close to public transit and the subway station, although I ended up not even using it and just walking everywhere. Staff was super friendly and helpful. Check-in/check-out was quick and efficient. You can store your bags for free for the day after you checked out. Room/suite was really big, clean and comfy. My view over Yaletown was pretty nice too. I have zero complaints. There was a small kitchenette in my suite but I did not use it so can't really comment on the amenities. As many reviews mention, the furniture/decor does feel a little bit outdated - like early 2000s, but it's not a big deal for me so I still give 5 stars to this property.

    Mike B.

    Rose dale on Robson is superbly located next to Yaletown. A Skytrain whisks you from the Vancouver Airport to Vancouver City Center. It is an easy walk from the train station to the hotel. There are about 40 restaurants nearby as well as three Starbucks and a 7-11. It is only a block from the Vancouver City Library. The Hop on Hop Off bus stop is nearby and the concierge can arrange it for you. It is located within walking distance of Chinatown, Gastown, Vancouver Overlook, and lot's of great shopping. You can catch a City bus or trolly nearby. Stanley Park is assessable via bus. A Hop on Hop off Ferry makes several stops on the beautiful False Creek waterway and the dock is a short walk. You can catch a sea plane adventure near the Cruise Terminal also within walking distance. The staff was friendly and helpful. The room was nice.

    The TV in the room doesn't work.
    Terry T.

    This is quite possibly one of the worst hotels I've been to in recent memory. To be completely honest, some motels and Super 8's have better accommodations. The appliances in the suite are from the 70s and have not been updated in 40 years. The TV did not work and the closet was TINY. Such an impractical design and layout. I can't believe this place runs $350 per night. I will never stay at this hotel ever again. And I would never recommend it to anyone. Only thing good about it is the location.

    Blood Stains on the curtains
    Steph T.

    STEER CLEAR! This place is GROSS! I wish Negative stars were an option. We flew up to Vancouver, BC to attend my Mother's wedding. Our Aunt had booked a night here for us, on her timeshare with her points. Our flights were delayed due to the rain, so when we arrived at the hotel it was a little after 8pm. We were exhausted! We checked in and couldn't wait to settle into our room to sleep off the long day. However, when we got to our room, we quickly noticed that there were stains everywhere. Not like dirt stains, but BLOOD stains! There were blood stains on the bathtub, blood stains on the window curtains, and someone had even written their name in permanent marker on our pillow case! We called front desk to see about a room change, however, they denied our request because since we had booked with Timeshare points, this was handled by the VI desk across from them, which was conveniently closed. We shrugged it off and decided to lay in bed and watch some TV. The TV of course had a weak signal and we couldn't even watch TV! We called again to front desk to see if there was anything we could do. The front desk rep went to the back to speak to their supervisor. When she came back on the line she told us the same thing, there was nothing they could do because we booked using out timeshare points! This is a RIDICULOUS policy! Timeshare points or not, if you have a guest who is telling you there is still blood stains and permanent marker all over their room, you clean the room or at least bring new pillows! I honestly felt like we were on a prank show, it was that bad! The room we were in had doors leading onto a balcony, that of course, you cannot open because they bolted the handles shut from the outside! It was creepy, because the balcony had chairs and a table out there, but you can't get to it because the doors won't open. I would NOT recommend this hotel to anyone. You would probably find a better motel with better customer service in the crack alleys of Hastings!

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    2 years ago

    Great location, very outdated interior. Staff super nice and accommodating. Just steps from yaleville and the sports stadium.

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    2 years ago

    Amazing location, consistent service and courteous staff. A DWTN Van gem. Definitely recommend

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    Rosedale on Robson Suite Hotel Reviews in Other Languages

    Review Highlights - Rosedale on Robson Suite Hotel

    7) Location is perfect that it's an easy walking distance to the heart of Robson, Yaletown, Gas Town, Downtown.

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    L'Hermitage Hotel - Bathroom interior

    L'Hermitage Hotel

    (164 reviews)

    $$$

    Downtown

    I've stayed at the Pan Pacific Hotel in Canada Place on prior trips to Vancouver. I've always…read morewanted to stay at the Rosewood Hotel Georgia (on W Georgia St) or the L'Hermitage Hotel (on Richards St) as they're located closer to the places I frequented when in town so this time, I checked on availability and pricing. A one-bedroom signature suite at L'Hermitage was significantly less than a regular room at the Pan Pacific and the Rosewood so I booked 3 nights ($625CAD/night). I got off the Silver Moon at 9:45am, handed my luggage off to a representative from Luggage Forward, and walked from the cruise terminal up to the hotel. My room wasn't ready, so I dropped off my carry-on and backpack and went shopping and to have lunch. I was still on my way to CF Pacific Centre when the front desk called, informing me my room was ready. I told them I'd return after lunch. Wow, I loved my room (707)! As you entered through a short hallway, you found yourself looking at a full kitchen to your right, bathroom to your left and then the bedroom, past a closet housing a stack washer/dryer. The living room was bright and airy because there were walls of glass. Past the kitchen was a den with a desk and sofa. Off the living room was a small lanai overlooking the pool. The kitchen featured a gas range, full-sized refrigerator, dishwasher and microwave. It was like a timeshare unit, not a hotel room, as there was tableware, glassware, etc. The only nitpick was the bathroom; it didn't quite measure up to the rest of the unit. It was small, with a full-sized glass-enclosed tub, a Toto (but without the washlet) toilet, and a small vanity and shelf unit opposite the vanity. It was totally functional, but I wished the tub had a shower wand, not just the rain head. If I could, I'd want this room moved to Hawaii to become my residence. The front desk staff were personable and friendly. The exercise facilities were fine. The L'Orangerie restaurant is located on the 5th floor ... more on that in a separate review. All told, I found the L'Hermitage to be perfect for me and will now be my hotel of choice when in Vancouver.

    L'Hermitage was wonderful; this hotel's old school charm won me over immediately and kept on…read moredelivering throughout my stay. My favorite amenities--clothing steamer and hot water kettle--were promptly delivered. What's better than tea and wrinkle-free clothes? The room was quiet and afforded me uninterrupted sleep. The lighting at the desk caused my colleagues to compliment my visage on video conference calls. The location was an easy walk to everywhere I needed to go in Vancouver. L'Orangerie, the dining room and lounge on the fifth floor, was a lovely place to take tea and lunch. My dining companion and I had the place nearly to ourselves. On my next visit to Vancouver, I hope I'll be lucky enough to stay at L'Hermitage again.

    Delta Hotels Vancouver Downtown Suites

    Delta Hotels Vancouver Downtown Suites

    (127 reviews)

    $$

    Downtown

    Date of visit: July 15-16, 2025…read more Consider this hotel if you're leaving out of Vancouver for a cruise; it was wonderful and a short walk to the terminal with our bags. You could also take a car but unless the weather is bad or you have mobility issues, it is just as easy to walk over to the terminal. We were in before to check in and because of the cruise, rooms were not ready early. But they took our bags and gave us warm, delicious cookies! When we returned later to check in, we received more cookies. (Insert Cookie Monster meme here.) All of the staff we encountered was very friendly, even the security guard on Hastings Street, though he didn't tell us that if we would just walk around the corner to Seymour there is an entrance without stairs that is better for luggage... We didn't bother with the restaurant after seeing the prices, but we can say that the rooms are lovely. Our suite was perfect for three people, with a nice living room area and a separate bedroom though the closet was very small for a room that could potentially accommodate four people. With the exception of a very worn out, past its prime chair, everything in the room from the furniture to the bathroom was in great condition, too.

    The hotel is convenient to the port, about a 10 minute walk. The staff were very friendly and…read morehelpful. Our rooms were ready when we arrived at 9:30am. The room itself is small and bathroom has only 1 sink and is hard to handle 2 people being in there at the same time. We were on the 17th floor with a corner room with a good view for 2 nights. We ate breakfast downstairs and the servers were awesome and food was fantastic. This is a nice place to stay and close to restaurants in the downtown area.

    Hampton Inn & Suites by Hilton Vancouver-Downtown - Business Center

    Hampton Inn & Suites by Hilton Vancouver-Downtown

    (86 reviews)

    $$

    Downtown

    This is my second time staying here and it has become our go-to place to stay in Vancouver. The…read morelocation is great, right across from the BC Place & the Terry Fox Statue, and many walkable shops and restaurants. We didn't know they had a rooftop sitting area, laundry room, gym, & a hot tub!! We stumbled upon it when we looked for the gym and were pleasantly surprised. I booked a Corner King room and my windows looked right out to the BC Place, we kept the windows open at night and enjoyed the view while we were falling asleep. We wished we could've stayed for breakfast but had a super early flight the next day. 10/10 would recommend.

    BEWARE. DO NOT STAY HERE…read more This was, without question, the worst Hampton Inn/Hilton experience I have ever had. I wish I had seen the reviews from Rosa C. and Matt R. before booking. From the moment I arrived, the staff was rude, dismissive, and completely unprofessional. Their treatment was so poor that I immediately asked for a refund and requested to check out. Instead of addressing my concerns, they ignored me, gave me the runaround, and eventually went into their office and closed the door. As a Hilton Diamond member who has stayed at countless Hilton properties, I have never experienced this level of indifference toward a guest or such a lack of basic customer service. This property is an embarrassment to the Hilton and Hampton Inn brands. Save yourself the frustration and book somewhere else.

    Rosedale on Robson Suite Hotel - hotels - Updated July 2026

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