I was really impressed by this Hilton. The lobby and parking garage was super clean. The rooms were very spacious and comfortable. The housekeeping staff were super friendly. If I had any complaint, the couple of times I talked to the front desk, I found them hard to talk to due to a language barrier. For instance, I let them know their EV charger was no longer working. The guy I spoke to couldn't comprehend I was merely just letting them know, instead he thought I wanted someone to do something about it right away. He oddly disappeared and I never saw him again. It was just awkward. This Hilton is great though. Great rooms, great location, clean, and close to everything. read more

See all

Clean, friendly and helpful. Great location and a wonderful place to stay! Food in the lounge was good, great restaurants near by.

I had an a-okay two night stay at Hilton Vancouver Metrotown. January 2023 price was $237 CAD ($178 USD). It's located in Burnaby, and to my surprise (I didn't notice until leaving) that this hotel is connected to a "mall," with many Asian food markets and grocers. Don't even bother ordering takeout or delivery when you can walk around the corner and find authentic and local eats. So the location is good, and "up and coming," from what I heard. The amenities and features include a rooftop pool and restaurant, fitness center, lobby snack shop, conference rooms (for a fee), and banquet halls, complimentary in-room wifi, and some rooms are dog-friendly. My only issue during my stay was the lack of working ice machines. I hit up about three floors before I could find a working ice machine. The hotel restaurant's kitchen seems to be open pretty late (10-ish). read more

Hilton Vancouver Metrotown - Fridge and microwave - Hotels Near Me - Burnaby, British Columbia

See all

I stayed here during a work trip and the location is incredibly interesting. A hotel situated in the middle of urban living and retail. There is a lovely little park/garden across the street that had cherry blossoms blooming so that was an immediate treat to see out my 13th floor window. The hotel had friendly staff. Upon my arrival, I had used my app check-in/digital key option but decided to stop by the front desk. They have a pretty well stocked sundries shop right there as well. I was a bit disappointed to not be provided with any of my usual Gold level benefits (breakfast); which I later learned was continental -- but I was not even told about that? Overall the security of the building is pretty solid as you need a key to get up to the rooms, along with into the building during off hours. My room was incredibly comfortable. A work colleague shared the hotel went through a big renovation at some point in the recent past. I was in a corner room on the 13th floor. The housekeeping was actually the best part of my trip. They took great care of me each day, replenishing everything. The rooms are also quite quiet blocking out any noise. It was a pretty nice stay all things considered with very welcoming staff. read more

See all

This Hilton sits on top of the Crystal Mall (Chinese vendors) and across the street from a large Western mall, outdoor mall, several restaurants. There is a nice coffee shop across the street. Convenient to drive to most places. The streets around here is easy to drive around. The nearby shops and restaurants within walking distance looks new. Safe neighborhood. Bank and money exchange are within walking distance. Hotel provides parking in the underground parking garage. Although I find this parking garage design is quite tight. Dog friendly. The Asian man with the large frame eye glasses was super kind and helpful! Good cleaning standards! read more

See all

We just held a two day event in one of their meeting rooms and the supporting staff were just fantastic. Efficient, friendly, and so very helpful. Great event support! read more

We stayed at the Hilton Metrotown for nights 2 and 3 of a four night vacation to Vancouver. The first night was at a different Hilton property in Washington. That stay at the Washington property was a nightmare (mostly from a billing perspective). When we arrived in Metrotown, the issue at the Washington property was still unresolved. As a kind gesture, upon hearing of our troubles the previous night, Hilton Metrotown upgraded us from a standard king to a king suite. They certainly didn't have to do this, but it was greatly appreciated. The hotel was spotless, room was equally spotless and comfortable. Shower pressure was great. The staff was very friendly and helpful. The hotel restaurant was great, and the bartender went out of his way to make sure that we were taken care of. We had two dogs with us. The pet fee and policy was very reasonable. Parking was fine, considering that it is in an urban an area. Valet parking is an option, but we didn't use it. Late on the second night of our stay, the toilet in our room decided to stop working. The night staff did their best to try and fix it, but they couldn't, and we ended up having to change rooms at 1:30 AM. Certainly an unfortunate situation, but we file it under "stuff happens." We appreciate the efforts of the night crew, and they quickly got us situated into a different room. Despite the one hiccup, we are very pleased with our stay here. The location was perfect for what we needed, and the service was good - even under less than ideal circumstances. read more

Hilton Vancouver Metrotown - Emmett and Marty enjoyed their stay as well! - Hotels Near Me - Burnaby, British Columbia

Right in Burnaby. Friendly staff. Clean rooms and facilities. If you are a Diamond member, the Hilton Honors lounge is open for free water, sodas, and tea. Next door to the Crystal Mall that houses Asian restaurants and businesses. A short jaunt to the larger Metrotown mall. Wonderful central spot for your l loving needs. read more

Hilton Vancouver Metrotown - Lobby - Hotels Near Me - Burnaby, British Columbia

Easy access to nearby large shopping plaza. Lots of parking space. Very easy access with short walk to hotel lobby from the parking. They take care of Hhonor members very well. If you have privileges Hhonor status, I highly recommend this hotel. Large breakfast area. read more

Hilton Vancouver Metrotown - Hotels Near Me - Burnaby, British Columbia

See all

Spent $90/person for Christmas Day buffet in Crystal Ballroom and regretted it. Cold food. Undercooked food. No one at eggs benny station to serve hot poached eggs. No turkey. No roasted potatoes just cold hash browns. Massive pig head under weird lighting that made it impossible to see what you were choosing should you dare to eat the poor creature. Yorkshire pudding was laughable, looked like a pancake that someone pushed their cup into. Never again! read more

I've been here twice for Xmas party last month and Dec 2018. My sister invited me for a Mazda Xmas party and it was the most memorable party ever! Buffet menu was pretty awesome. It had Sushi, salad roast beef, smoked salmon and some pasta as well (Tortellini and pasta salad). Dessert selection was also decent. Chocolate Fondue was yummy. Sushi was quite average imho. Roast Beef was pretty good. Drink selection was good as well. It had alcohol, pop and some juices. Some tables were empty though. I was MORE than full that my tummy could explode soon. Great venue! Interior and washrooms were clean. I enjoyed playing gambling here and will look forward to Xmas party 2020 one day! I've never had a perfect xmas party like this. read more

See all

Came here for a weekend trip. Choose this place because of proximity to our friends house and because it has views of the sky train expo line (kid loves trains) We got a high floor corner unit with city views. There are some construction noise within the hotel in the afternoon. They are updating their rooms in phases or something. Self parking is an additional $16 right under. Be aware that if you come in after 10pm, you should let front desk know otherwise garage door will be closed. Room is pretty spacious. Also has some infused water in the lobby. (Lemon, cucumber) read more

This hotel is rated a 4 star. I say it's more like a 3.5-3.75. It's clean and quiet, sure. But it's lacking in the class and style of a 4 star. I did like the fact it was so close to Metrotown, and the skytrain. The lobby, hallways & rooms are nothing special. The decor is lacking. The colours are boring. There is nothing stand out here at all. You need a key for the elevator and to enter the hotel later at night. Mostly the service is ok . Nothing bad, nothing exceptional- that is except for the guy who works the front desk at night- he is cool. And one of the bellmen who got me candy. The view I had over looked a construction site beside Metrotown. The most exciting thing about it was the crane. Currently the pool & hottub are out of service. However, They did offer a complimentary pass to a local Rec center or say we could use the Holiday Inn pool. Wifi is not free unless you book directly through them or are part of the loyalty program ( Hilton Honours ). So expect to pay 6.99 and up per day. If your on the executive floors, then you can get free continental breakfast in the morning, and evening appetizers ( 5-9 pm ) in the 18th floor lounge. They also have an honour bar in there as well. Daily in the lobby, they have 2 pitchers of water infused with fruit as well as some smartie like candy. This was a nice touch. I probably wouldn't of chosen this particular hotel, but it was an express deal on Priceline. It is a good choice for the business traveler or if your looking for a quiet place to rest before your big shopping trip ! read more

See all

Decided to stay here because it was close to Crystal Mall and Metrotown. The hotel and Crystal Mall is actually connected but I didn't find much to do at the mall. Metrotown is only a few minutes of walk. The room was comfortable and spacious. I have reserved the business lounge level only to find out that my room and the lounge is on a separate floor, making it inconvenient. In the lounge, other than free soda and coffee and a microwave, there were nothing. Compare to Westin and Sheraton, this is on a much cheaper scale in terms of offering. The breakfast buffet was complementary because of my room type. It was a decent breakfast with about 5 hot items, fresh fruits bar, cold meats and oatmeals. There are servers at the tables. Since the hotel is so close to many eateries, if the breakfast wasn't complimentary, I probably would dine out instead. Tim Hortons is only a min away. Their parking shares with Crystal Mall's, old and small. read more

See all

We stayed at the hotel the night before we departed on an Alaskan cruise. It's located in a pretty cool area with a lot of dining and shopping options nearby. When in Canada we always have to visit Tim Horton's, which is a quick walk from the hotel. The Starbucks near that had a lot of different cold and hot sandwiches that I had never seen in the U.S. The hotel is very clean and modern. Front desk staff is friendly and helpful. My family had an issue with a room that smelled like cigarette smoke. They were able to switch the room. That's pretty much my only complaint about the area--lots and lots of smokers everywhere. The double queen beds worked fine for us. Parking and breakfast are not included. read more

This Hilton is located in Metrotown, far from the downtown area but close to a large shopping center. The sky train stops in the area, offering a convenient option for airport transfers and trips down to the waterfront. We arrived around midday and check-in was quick and easy and throughout our stay, the elevators were readily available. The hotel certainly has a little age but it is kept up relatively well. We stayed in a two-room suite that had a great view of the city. The only issue with the room was that water did not drain well from the shower. Attached to the hotel is a mall and nearby are multiple grocery stores and restaurants, many that offer Asian cuisine. Late night dining in the area is limited. We dined twice - late dinner and breakfast - at the hotel's restaurant "Reflect Social Dining + Lounge" and we ordered one of the hotel's pizzas when we arrived. I was very surprised by the reasonably priced pizza, which had excellent crust and came with four sodas. The food in he restaurant was all average. This is a decent Hilton that could benefit from some remodeling and an upgrade to the restaurant food. read more

See all

A comfy, clean, nice hotel with a reasonable price range. The rooms are specious and bright. Hotel staffs offers good service. It has a nice restaurant at level 3... and also has many restaurants around the hotel within a short walking distance, including shopping malls. About parking... you may need to keep few extra minutes in hand to get out from the parkade as it shares it with the adjacent shopping plaza, so there's a long line of vehicles in/out. read more

Hilton Vancouver Metrotown - Hotels Near Me - Burnaby, British Columbia

See all

Stayed at Hilton Vancouver Metrotown last weekend. Although it is outside Vancouver, it is not all that far. Just a short 15 minute SkyTrain ride which is 2 blocks from the hotel gets you into downtown. Due to the high frequency of trains, the wait to get on is never too long. The Hilton is right across from Metrotown and the hotel has an Asian mall called Crystal Mall downstairs. The mall has an assortment of shops, but its main draw is the food court. And which I could swear that I could smell a faint smell of Chinese food wafting from the hotel air vents several floors up. I found the Hilton through Priceline and paid about $94 for one night. The Vancouver area is generally expensive for lodging, so this seemed to be a fair rate for a 3.5 star hotel. And if there was any doubt about staying at the hotel, the room justified staying here. The room had a large bed with an assortment of different pillows. A relaxing chair sits to the side of the bed. There was also a marble desk in the room. Free room wired internet is currently provided, but no free room wi-fi is offered. Make sure to bring a travel router, otherwise head downstairs to utilize the wi-fi available in the hotel lobby. The hotel is currently working on offering free wi-fi throughout the hotel in the future. In addition, the room has Lavazza Italian coffee and Peter Thomas Roth bath toiletries. Unlike my last two stays in which toiletries were basic, the toiletry selection here stood out. Two soaps, shampoo, conditioner, lotion, body wash and a shower cap. Room itself was comfortable. I was able to adjust the room temperature to my preference. And for the third week in a row, I see a LG LCD TV in the hotel room. I guess LG has cornered the market on hotel TV sets. As for hotel amenities, I only used the fitness center on the 2nd floor which has the basics. Bikes, treadmills and weights. There is a spa and pool on the 3rd floor in which you reach by going through the fitness center. Really the only issue I had with my stay is with the room drapes. My room faced Metrotown which has lights blazing at night. It didn't seem like I could pull the drapes in so that my room was covered in darkness when going to bed. Despite this, I enjoyed my stay here because it was the definition of the word convenient. I didn't have to go far for what I needed. read more

See all

Booked a stay with Points. Booked their executive suite level. It included access to their Lounge on the top floor. Their lounge was less than anything special. Had a few chairs and a decent view. The amenities was much less than executive. When arrived the check in process was pretty simple. When I arrived at my room, it didn't feel like I got an executive suite. It looked all the other rooms in the hotel photos online. After settling into the room, we noticed the "plush" bathrobes were nothing more than terry cloth material. And the shower a very high pitched noise coming from it. After a night on the town we went to the pool area. No water/pool lights were on, the water was warmer than out side but by no means it was not "heated." The hot tub was disgusting. It looked like hard/poop water and smelled like sulfur. It also did not have any water lighting and when in it you couldn't see your feet at the bottom. Got out immediately. After being in the pool till almost closing at 11p, we went back to the room to sleep and noticed that the beds weren't completely made with fitted sheets. It was like they were just tossed on the bed. Also found a pillow with nasty stains on the pillow case. But it had a second pillow on top as to hide it from view. The ice machine on the floor didn't work and the front desk suggested I visit the ice machine on the floor above or below us to find ice. All and all I would say one of the worst Hiltons I have stayed at. Been a Diamond member for over 2 years and I would not recommend this hotel. The "valet parking" option was ok except it wasn't secluded from the general public and was shared with the mall parking and was explained that our car could be broken into. Photos included are of the beds, hot tub, and pillow. The only thing they offered as a refund was my parking and pet fee. Nothing to do with my actual stay. read more

See all

I stayed here a few years ago when I visited Vancouver fir the first time and since I had such a great experience, I didn't look much and stayed here again during my recent vacation. This hotel is located away from Vancouver however, short sky train ride away, (about 20 minutes). Hotels at downtown Vancouver is very expensive, this one is a short train ride away is more affordable. They are also located adjunct to the Crystal Mall featuring all kinds of Asian stuff, I enjoyed going over there to look around. Service here is always excellent. They just make you feel so welcome, front desk staff, executive lounge and restaurant staff. They were so good, I had to send compliment to their corporate office while I was still there. I normally wait to send feedback after I check out but I couldn't wait to share their great service. Suite room I had was very spacious with nice mountain view. Room comes with a fridge to store your drinks and food. Train ride to downtown and other attractions is so easy, I would stay again at next visit to Vancouver, my one of favorite city in the world read more

What a find... looking though hotels.com and found a deal.... love this place... not only are the rooms great, but the amenities are good and the staff is first rate all the way... and with Covid, they are making sure they hve meal packs.... read more

Hilton Vancouver Metrotown - The outdoor pool is amazing... wi Covid you have to book a time a lot but at least it's available!! Well done... - Hotels Near Me - Burnaby, British Columbia

See all

Came by to attend a seminar. Parking is available in the nice large lot downstairs that is shared with Crystal Mall. There is a separate section for hotel guests. One needs to check in with the front desk to register the vehicle. The meeting room foyer is quite spacious, but can get quite packed before the conference rooms are opened. This could be intentional though, as it forces one to mingle. The mobile bars are set up at the end, and the staff were great at keeping the lineups at a minimum. The wait staff are friendly and cordial. Lastly, the appetizers there are quite decent. read more

See all

A solid hotel in a great location. I stayed here for 3 nights and the hotel was great. Close to a plethora of restaurants, shopping malls, and the rail just several blocks away. Overall the hotel was great. The lounge for members on the 18th floor had an array of drinks and bites throughout the day. I never did check out the breakfast included on the 3rd floor, but apparently offerings are better than in the lounge. The room was modern, the hotel upgraded us with a separate living room. All the furnishings felt new and there was plenty of space. I'd definitely consider staying here again for the price and convenience. read more

I stayed in this hotel for 4 nights, I paid for the hotel myself and received a discounted group rate as part of a convention. The hotel did not have the air conditioning on in the rooms. I understand it is cool out, but inside a closed room, the outside temperature has not impact. All I could do was run the fan on high to move the air around. The air was very cold in the hallways, so it was definitely on in the common areas but not the rooms. I even changed rooms the first night because maintenance came to the room to check the a/c and he said it was blowing out cool air and disabled the sensor so that it would run continuously. The room never cooled down, so I moved to a new room at 4 am. In both rooms I set the temp to 60F and it never got lower than 72. The bathrooms have enough counter space. The shower has a tub that is a soaking tub. You have to climb into it to take a shower. They use water softener that makes the tub so slippery that I am surprised no one has been injured. I used a bath towel on the floor of the tub to keep from slipping. They need to provide rubber mats for the tubs. Executive Lounge/Opal Lounge was good and I felt worth the cost per day. Staff there was very attentive and pleasant. Housekeeping was very good, my room was cleaned well every day. The restaurant is okay. I ate there twice for lunch and it was just okay. I was in a hurry both times so I didn't have time to go out of the hotel to eat. I am insulted that the second time I ate lunch it was an ordeal to sit at the bar to order lunch from the menu. I had to wait for the hostess to come by to seat me, then she told me to just sit there, then the bar staff yelled at me that I couldn't sit there, that they didn't have a menu, then they insulted me by asking the people who were sitting next to me at the bar if I paid for my meal. They said to the two people that I left without paying for my meal. We were on a tour together later that day and they informed me that the bartended said I didn't pay. I had filled out my bill to charge it to my room. When I returned from the tour, I checked with the front desk to confirm the charge was on my bill and it was. Your staff was rude to me and then rude to suggest I didn't pay my bill to another customer. I never would have stayed at this hotel otherwise, but this was where the convention was, so I stayed here. I would not go back. read more

Stayed here last weekend as a Hilton Diamond member because I wanted to experience the executive lounge. As a diamond member, I got the free breakfast, executive lounge access (Opal lounge) and premium wifi. Parking is $12 CAD. Got it through the Hilton Honors app for $105 CAD (140 CAD after taxes and fees), got only an upgrade to the mountain view suite, but no executive floor room because of a firefighter ball that was happening that Saturday so no executive floor rooms were available for me to upgrade to (Floors 16-18). 4 stars when compared to other North American Hilton properties, this is a great hotel, however, when compared to its international properties, it falls quite short (3 stars). Room itself was small with outdated furniture. It came with a tv in the living room and bedroom but it was less than 40". Get a room with an odd number to get the mountain view. Service was great especially in telling us where the jacuzzi was located and providing requested complimentary products such as toothbrush with traveler sized Crest toothpaste, Secret deodorant and comb. We got no turn down service even thought I had requested it via Hilton app and in person. Bed was comfortable and bathroom came with Peter Thomas Roth products. USB charger is available in the rooms especially with both the desk lamps. Jacuzzi did work this weekend, however, after dipping my hand in the pool, I noticed the water was just warm and not hot tub quality. It was the roughly the same temp as the heated pools. There's no switch for jets so I opted to not go swimming. All the pools and jacuzzi are outdoors btw. BREAKFAST Opt for the breakfast in the Reflect restaurant. It offers a decent continental breakfast selection with cut fruit (watermelon, melon, pineapple), as well as hard boiled eggs and powdered scrambled eggs, four different types of cold cuts, croissant especially chocolate croissant, custard danish, plain yogurt and bread for toasting. As for heated dishes, they had chicken sausage, bacon, oatmeal, powdered scrambled eggs and pancakes with syrup. The wait staff come around with coffee and pitchers of freshly squeezed orange juice. They also have an impressive array of Tazo teas to choose from... more than 15 types. I got the blue colored one. Four cereals are available: raisin bran, corn flakes, rice krispies and one other I forgot. Opal lounge breakfast Smaller selection. Instead of the cut fruit separated into different platters, it is mixed into a fruit bowl. There's four types of cereal available here, but one of the types is Fruit Loops. You can also get herb garlic cream cheese, however, there's no bagels available. Chicken sausage, powdered scrambled eggs, bacon and oatmeal are available as well. The espresso machine is available as self serve. Only 9 types of Tazo tea available compared to over 15 types in the restaurant. Opal lounge Smallest lounge I have been in, but great views of the mountains. It looked as big as my suite. Espresso machine is available during lounge hours of 630-10 AM and 630 PM to 10 PM. They do offer paper cups to make bringing your free coffee drinks around easier. Evening reception is from 630 PM to 830 PM, however alcohol is not free. They had two types of cheese: pepper jack and another white cheese with crackers. They also had strawberry cheesecake, apples, and bacon quiche hor'd ouvre. Premium wifi Great and consistent even though it is possible to still get free wifi through attwifi so if it wasn't free with the Diamond status, it really isn't needed to be purchased. read more

Mislead in websites, no cooked food is served at the moment yet they still charge 19 dollars for parking and the same rates .

4 stars for cleanliness and comfort! 5 stars for service provided by Sergio! 4 stars for amenities. They have slippers but no longer have liquid body wash. There was no notepad in our room. Also, no blackout curtains. One of the recent changes with Hilton is that water bottles are free only for HH gold and if you booked directly with Hilton, otherwise it's $2/bottle. Tip: This location will price match! Convenient location to the Sky Train and to one of the largest indoor malls in Vancouver! read more

See all

We had two separate one night reservations at this hotel last week. The staff were friendly and provided excellent service. We highly recommend this hotel. read more

The jacuzzi is always shut down when I stay here and nobody bothers to tell us upon check in. We always end up learning the hard way in our bathing suits making the long trek to the outdoor jacuzzi, which is on the 3rd floor, but only accessible through the gym on the 2nd floor (confusing!) Most hotels let their guests know upon check-in when an amenity is out of service. We spoke with two employees of the hotel to ask which floor the the jacuzzi/pool were on, and neither of them was informed of the jacuzzi closure either. It would be a good idea if staff are informed of updates like this in their team meetings each morning to be of the best service to any guests they encounter. Other than that this hotel is very nice. The bed was comfortable and the breakfast was excellent in the restaurant downstairs. read more

This hotel is fairly clean. No problems during the stay there. Husband was complaining how there's no black out curtains and a large gap on the bottom of the entry door allowing light to come in at night. Other than that this is in the center of Burnaby, a developing city next to Vancouver. About half hour drive to Richmond night market. read more

Located in the Metrotown Mall in Burnaby BC. The nearby Skytrain makes it easy to travel to Vancouver attractions. Clean, comfortably furnished rooms. Self park is easy enough. BC's largest mall is just across the street. Breakfast on the 3rd floor is actually decent. Good option when visiting Vancouver BC. The room prices are much less what you have to pay for in central Vancouver BC. read more

While the hotel is clean and comfortable, we had a very disappointing experience as a new hotel policy left a bad taste . My elderly mother travelled to visit me and after a long flight, we arrived early at the hotel. We were told the room was ready but would need to pay an additional $30 to gain access. Being Hilton Honors member didn't help. When told she was tired and needed to lie down the associate, never gazing up from the screen to address us as customers said that's the policy no exceptions. We will no longer refer our visitors here as we have done so multiple times over the years. This policy is an unreasonable cash grab and a deterrent for my future visiting friends and family. Google review amounted to a mere apology but no indication that this policy would be changed. Buyer beware if you count on arriving early. Not for me though, lots of other options on the area (ex. Element by Westin). read more

Nothing bad but also nothing really memorable during my short stay. Parking garage is a nightmare to navigate through...it's shared with the Crystal Mall and we all know Chinese people are the worst drivers. What's nice is you can just walk right through the lobby into the mall so if you're hungry..there's a good variety of food in their food court.. The boba tea joint was really good. The bed in the rooms were awesome....loved the sheets. one thing I did notice that wasn't cool was there wasn't any toothpaste or free toothbrushes. read more

Absolutely zero stars for housekeeping staff! But thank you to the front desk staff who did their best to correct the situation. We stayed here for two nights after our wedding night. We live in another province but all our family is in the Metro Vancouver area and Hilton was a good location between our parents' homes. Since after the first night we were going back our parents' to pack up the rest of our things, we didn't leave any bags or luggage in the room. Just a few toiletries, some fruit, a sunglasses case and our breakfast voucher for the next day! I thought housekeeping always knows which rooms are checked out that day before cleaning the room. Apparently they were too lazy to do this here and just assumed the room was checked out. We got back to the room around 10PM and found none of our belongings. Immediately I figured that they threw everything out because they thought we were checked out. I was looking forward to a relaxing evening since we had to be up at 6AM the next day for a long drive ahead. Instead, housekeeping caused a huge inconvenience. Down to the front desk we went to explain the situation. The woman working the front desk was able to locate the glasses case recorded in the lost and found. She also admitted fault on behalf of the hotel and took about 45 minutes to sort everything out while coming up with a solution. In the end they reimbursed us for our losses, gave us another voucher for breakfast and removed our parking fees. It was just an unnecessary hassle we had to deal with instead of relaxing for the rest of the night. Other than this, our stay was great. The rooms are large, modern and clean. The hotel was nice enough to set up the room with (fake) flower pedals and chocolate covered strawberries, complete with the towels folded into the shape of swans on the bed. That was a nice touch and we certainly appreciate it on our special night. One downside to this hotel is the pay parking. I'm happy we didn't have to pay for it but the hotel is located in Burnaby surrounded by a sea of free parking in almost every other building adjacent to the hotel. Heck, Hilton shares its parking lot with the adjoining Crystal Mall that offers free parking. On top of that, I've been to Crystal Mall numerous times and it's the worst designed parking lot I've ever seen. Other downsides include pay wi-fi and the air conditioner is a tad loud. read more

See all

Came into town for a 2 night stay after having stayed at a Hilton in Washington. We had such a great experience in Washington and were expecting the same here at Metrotown....but that did not happen. Upon checking in, we walked up to the service counter and despite there being two employees, none greeted us. After informing them we were checking in, they merely had us sign the agreement and handed us our room keys. We had to inquire about a map, brochure, and the parking lot. Only then were we merely provided with a map and pointed towards the parking lot. There was also no mention of a parking fee. The room was dated and not clean. There were hairs in the sink, water in the tub, and the shower faucet was broken. The uncleanliness was also evidenced on the bed, as one of the pillows was stained with possibly blood(?) We made coffee in room one morning and were surprised to find the creamer was dried out/expired. There was only one lid and one sleeve despite there being two cups. The surrounding area does not have much to offer. Being in the center of China town(?), nearly all shops and restaurants are Chinese. The hotel itself is attached to the Crystal Mall, which causes a lot of foot traffic, as well as vehicular in the parking structure. Additionally, given that the hotel is connected to the mall and restaurants, there is a odor of food and shops as soon as you walk in. Overall, we were unsatisfied with the stay. We had high hopes given other reviews, but were disappointed. We would have much rather spent more money at a different location. Travelers beware. read more

See all

I am a fan....affordable place to live with only CAD $75/night, down the lobby is a Crystal mall food court, which is an Asian style food court..the food court isn't cheap. IN fact, we only ate here for convenience cause the taste and prices aren't great. Concierge are very friendly, staff are nice. the only complaint is they put us in a room with bad view- facing constructions so ugly views. read more

Works for me. Rooms are clean and the beds are comfortable. If you are a Diamond Hilton HHonors member the WiFi is free and you have access to the Opal Lounge for breakfast and evening hors D'oeuvres. If you are here for business in the Burnaby area you will also find yourself a short walk away from the Metropolis at Metrotown mall with something like 400 shops and services. read more

My family and I genuinely had a great time at this hotel because it not only offers you a place to stay but also a fun experience. Initially, I wasn't too excited about this hotel because it was pretty out of the way from downtown. During rush hour traffic, driving to this hotel is awful. It is pretty much stop and go. It took us about 45 to 50 minutes to get here from Stanley Park. After we checked in, we were very happy with the hotel in general. They have nice spacious lobby area for guests to lounge around. Our room was really clean. I had booked from Priceline but my reservation didn't specify that I could get two queen sized beds. I called the day of requesting this and they were very eager to accommodate. Since we arrived later than we expected, I also asked for a late check out. I got no attitude about this (sometimes the front desk gives you a hard time about this). They were really nice and said they would be glad to give me a 3 pm check out time. On top of it all, the hotel is located next to a very cute Asian market. There are about two floors of Chinese shops. You can buy Asian vegetables, fruits, newspapers, and etc. I bought so many household handy wares at these little shops. Also, there is a pretty busy food market located on the second floor. I think going to the market is a wonderful experience because you can experience a little taste of Asia in Vancouver. Oh yah, their bakeries are fabulous. We bought a whole dozen of "dang tas" (Chinese egg tarts) to bring back home. read more

Beautiful lobby, lovely rooms, and yes - access to the club level is definitely worth it! I was here to keynote at a Librarian Conference, not as a tourist, so having a comfortable base of operations was key! This Hilton was very comfortable. LIVING THE CLUB LIFE: If you're not a Diamond club member, or paid for an Executive Level room, always ask about a possible upgrade. Sometimes you can get a complimentary upgrade and sometimes you're charged extra. This time, I was charged an extra $25 a night to have access to the club lounge. And it was well worth it! A nice happy hour with hot hors d'oeuvres and a great breakfast with eggs, potatoes, and bacon. Frankly, one night I took a pass on dinner and just had the hot snacks. The executive lounge is on he 18th floor, it's well stocked with good selection of food and drinks (bottles of chilled water and the Latte maker alone make it worthwhile!) and it has great views of the mountains. I had a lovely suite with a separate living room and a bedroom with a comfy king bed with a stunning view of the mountains and the Vancouver skyline. GREAT ROOM FEATURES: I really liked that they had a USB plug bedside. We need those! I also liked that they had a blue recycle bin in the room, a clear front refrigerator (for those bottles of water nabbed in the lounge) and a comfy work desk & chair. TRAVEL & HOTEL TIPS: If you're traveling to a hotel and you're on Twitter, check to see if they have a Twitter account and Tweet them that you're excited about your arrival! Sometimes you get a sweet surprise! (see picture) Being nice never hurts. For FREE Wi-Fi: Join the FREE Hilton Honors Program online before traveling. It's worth it! read more

See all

A nice hotel located directly across from the areas shopping mall. We were treated very well as guests by the staff. They were very personable, friendly and helpful with directions. We did not use the hot tub or pool that is located on the third floor and provides a great view of the nights skyline. Wifi is very hit and miss in the hotel, even in the areas where it is located has being available. The rooms are nice and modern, but do not come with a refridgerator but when asked they delivered one. The housekeeping staff was excellent and also very helpful with directions. Laundry service is very expensive and per piece. For $4.00, I did a large load at a local laundromat about 10 minutes away. Parking is also around $10 dollars a day for self park in a very large confusing garage. Overall this is a great hotel and I would stay here again with hesitation; however, the minor aspects of wifi, parking costs, and location from the city make it a three star verses five. read more