Stopped in here today actually this evening with reservations and found out their whole system was…read moredown so we ran across the parking lot for a quick bite, but by the time we got back, they had Remi to remedy a way to get us in into our room. Kudos to them for figuring it out even with a world, wider nationwide system outage. Both the gentleman at the desk did a good job and served as well

Roaches in my apt. Basically a homeless camp. Can't watch Netflix because the internet service is…read moregarbage. I have stayed in a thousand hotel and nothing compares to this trash place!!!!! Feels like a prison Can I give negative stars?????

Expect the unexpected. And then expect less." After two full…read moredays of texting and coordinating for an upgrade, we arrived to find the hotel in full meltdown mode. The electronic check-in didn't work, the computer system was down, and no one had the faintest clue what rooms were clean, taken, or even assigned. We spent 1 hour and 45 minutes waiting while the general manager played hotel hide-and-seek--riding the elevator, checking rooms like a lost guest himself. Truth in lending the management did throw us a small discount but not one worth an almost two hour wait in a hotel lobby at 84 degrees. In the end, we took a downgrade just to finally get a room. Because nothing says "hospitality" like paying more and getting less--later.

We picked this place because of location to our event. It is an older hotel but it did everything…read morewe needed! The customer service was friendly and spot on when our remote control didn't work! Devon was right there to fix it! The room was large and the bed comfortable. We even asked for extra pillows and a blanket. We got the TV working, someone unplugged it. Devon fixed remote. A/c was weird, seemed to time out in the middle of the night. Covered the microwave clock with notepad. wishes they'd offer a sound machine for a clock Plugs everywhere. Wish there was a nightlight in the bathroom. Towels good, shower hot with S/C/S. We even jumped in the COLD indoor pool. Wishes it was warmer. All and all, good night sleep. B'fast in am was included and worked out. Their customer service was friendly! Not bad, like I said, did what we needed for the night.

Smooth, flat (no curbs or steps) and auto opening doors for entry to a modern looking lobby. A…read morecouple comfy chairs available if you need to wait. Front desk female was very welcoming. Check-in with advance reservation was smooth. Accommodated my request for a ground floor suite, although it was quite a long walk to reach the room. Room was spacious and comfortable. If you like marshmallow mattresses, this was it. Sitting area had couch and chair plus desk and coffee table. Nice kitchenette. Comfortable, well lit bathroom with good sized vanity and shower with bath tub. Pump dispensers on the wall contained hand soap and lotion. No face cleanser or makeup wipes offered. Luggage racks were not offered and no chair in bedroom. Morning breakfast until 9:30 serves good hot food and offers a nice variety. This IHG Hotel is right on a busy thoroughfare, so there are many dining options nearby. A Saturday night rate was $263.00 for the one bedroom suite. All in all, accessibility and ease of navigating from parking lot to room is very important to me and I was very satisfied at the HIExpress.

First I must say the staff is super friendly and accommodating. Sharron In particular was the…read morenicest front desk person I've ever encountered. My room was clean and comfortable. I highly recommend this hotel.

As a last minute booking, this Sleep Inn honestly exceeded my expectations…read more I was comparing several hotels in the Pelham Oak Mountain area and many in the same price range had pretty rough reviews. This one seemed consistently decent, so I took the chance and I am glad I did. I paid about $60 per night which is a great value for what you get. Location is a big plus. The hotel sits in a populated area with easy access to gas stations, supermarkets, and a variety of restaurants. You could drive or even walk to several nearby spots without any issue. There is also plenty of parking. I was also able to check in a little early around 11:45am with no extra charge, which was a huge win. The front desk receptionist, Aish, was incredibly kind, welcoming, and professional. First impressions matter and she absolutely set the tone for a good stay. Breakfast is included and runs from 6am to 9am, so just make sure you are up early enough to catch it. When I walked into the room, it was very clean. There is a proper desk for working and charging ports conveniently placed on the walls and desk areas. The 32 inch TV had over 100 channels, the wifi connected easily, and there was even a refrigerator and microwave, which many hotels no longer offer at this price point. The bathroom was surprisingly spacious and well stocked with toiletries. It also has safety handles around the toilet and shower, which is a thoughtful touch for anyone who may need extra support. Overall, I really enjoyed my stay and would not hesitate to book here again. The only minor downside was that the cleaning solution smell was pretty strong at first, but it faded after a few hours. My only real suggestion for the hotel would be brighter lighting in the bathroom, as it does feel a bit dim. For the price, location, cleanliness, and service, this Sleep Inn delivers and then some. Definitely a solid choice in this area.

This place use to be such a great experience! They had two staff an AfroAmerican manger and Front…read moreDesk clerk that were so kind and professional a year ago. Rooms now seem run down and not updated. Staff act like it's a pleasure to make your stay a bad experience. They put you in the worst rooms close to the elevator and laundry room. Rooms smell like mold. Dining area smells like eggs. Toilet has low pressure. Sinks clogged in every room i have stayed in recently. Staff stare you up and down. They should be making your stay a great experience. Something has happened to this once great location!!

This is based off a stay for a family member staying here while she was in the area. Our family…read moremember said the Hampton staff were very approachable and nice to deal with. She was very comfortable staying here by herself and she was able to get a good nights sleep.

Ah! Yes! ...and…read moreThank you!.... to staff and management -- for a great stay at a (new-to-us) ... we'll be back on our next trip) mid-route travel stop. Conveniently situated just off of I-65, this place is clean and comfortable, reasonably priced, and all-around just right for an overnight during a road trip. Any number of restaurants and conveniences nearby...not much more to say but to repeat....yes, we WILL be back!

I spent two nights here during my family visit to Alabama…read more Checking in was easy since it was mobile. They originally wanted me to move room for the 2nd night since they wanted to upgrade me but I told them I prefer to just stay in my room. My room was pretty huge. The kitchenette included mostly every (large fridge with freezer, stove, microwave, etc.). There was a living room, large desk, large bed, and bathroom was a good size. Closet was large too. I love that there was ample lighting especially to do makeup. Beds were comfortable and bathroom had a spacious shower. Water pressure was great and plenty of towels provided without request. Breakfast and coffees were great. They also gave out cookies as well. The lobby area was pretty big and their dining area had plenty of tables and chairs. I didn't check out the pool but they had that and some outdoor activity areas. The staff was very nice. Parking was also easy with plenty of entrance and exit areas.

Usually a good spot to stay when we drive south, but this time not so much. The suite was worn on…read morenot terribly clean. The living room television didn't work. The freezer had black mold throughout. Not sure we'll stay there again.

If you are a light sensitive sleeper you won't like this hotel. The "black out curtains" don't…read moreclose so it's quite bright in here when they are drawn. I shared a photo taken right around 7am-which is not when I wanted to be up the day after a welcome party and the day if a wedding (when I was a tiny bit hung over from the welcome party & planned to sleep in) I don't know why it's so hard for hotels to get this right now. I never used to have this problem but it's been a consistent issue with most hotels and this is no exception. I will say the water pressure is truly excellent though. I was shocked and am spending way more time in the shower than I normally do. Otherwise it's perfectly fine. Right off the highway, clean. Nothing special but fine.

Thank you Ms. Gia for being such a relational client representative! You have shown me you care by…read moregoing the extra mile to please your guests. I want to say Thank you and hope the company knows how much an asset you are have! See you my next stay!

Luxury meets southern living at Buck Creek BNB in Helena, AL! John and I spent the weekend in the…read morestunning Buck Creek boutique bed & breakfast this is only 20 minutes south of Birmingham and 2.5 hours from Atlanta. And we think this one is going to charm you! Its southern flare meets modern opulence but has an outdoorsy twist. Epic waterfall views from the balcony, gorgeous decor, spacious bedrooms, lavish kitchen and baths, and it is all within steps of historic downtown Helena! The property is two-story new build has all the amenities from large outdoor yard filled with game and a putting green. A spa hot tub for unwinding. Tables and swings for lounging with views of the creek. A large Firepit and outdoor entertaining space. All with views of the creek! As for our unit, I entered the front door, and my jaw dropped. I followed down a long hall to find a stunning, opulent kitchen with a peninsula with seating for four, large farmhouse sink, and gorgeous grey cabinetry. It opens into the living space with a large couch and two lavish chairs. That opens to the second-floor patio that overlooks the large yard below and a view of Buck Creek and its waterfall. We sat out with champagne for hours chatting and taking in the view. Up the stairs back inside is the cutest children's loft with first mural, bunkbeds, and play area. The two bedrooms are off the main hallway. A charming second bedroom off the primary is spacious and clean. It has a bathroom adjacent with stunning black floor tiling. As for the primary, it is in a league of its own. Large king bed flanked by pendant lighting and a can't miss accent wall with a ton of textures, wood, and color. To the left is the main bathroom with two sink vanity and a walk-in shower. The town is literal steps from our unit; downtown Helena is quintessential southern charm. Quaint downtown dotted with local restaurants and a brewery, shopping, and more! We really liked the Brewery in the heart of old town, downtown Helena, Oversoul Brewing. Good beer and friendly staff with live music for the win.

The photos online make it look larger than it is but it is newly remodeled. There were a few items…read morethat needed maintenance but nothing major. It has a great view and walking to shops and restaurants. The reason for the 4 star rating is the loud train that passes by regularly day and night and I would not consider this a bed and breakfast. Breakfast is offered at an additional cost and they deliver it to your room beforehand for you to cook after you arrive.

The room was clean and comfortable. The facilities overall were well kept. The lobby and breakfast…read morearea are modern. The complimentary breakfast is lacking. Coffee machine didn't work, orange juice was watered down, yogurt was expired and thankfully discovered and removed by the staff. There were microwaveable breakfast burritos that were not packaged for individual use thus were not marked with ingredients or expiration date.

I typically like staying at Quality Inns, as they generally provide a good value for the price…read more This time, at the Pelham, AL, Quality Inn, I wasn't happy. I was taking an unexpected trip due to a family emergency and had been driving almost 15 hours when I decided I had to stop around midnight. Check-in was fine and I got a room on the ground floor near the office. I got into the room and immediately went to take a shower. I was in the shower and tried to adjust the shower head when it fell apart! The front of the shower head (where you can adjust from spray to massage) just fell off in my hands, leaving me with a garden-hose-type spray for my shower. Whatever. I was already naked and wet, so I finished my shower. When I got out of the shower, I performed what I call the "shower towel test" on the bathroom floor. Since I was wet and dripping on the floor, I scooted across it on the towel to see how clean the floor was. Big mistake. The faux-slate floor had obviously not been mopped in quite a while and left nasty dirt marks on the underside of the towel. I used my damp shower towel to perform the same "test" on the faux-slate floor in the main room. Again, it was obvious that the floor had not been cleaned in a while. See pictures. Whatever... I was exhausted and went right to sleep. The bed and pillows were comfortable and I enjoyed my sleep. When I woke up in the morning and went to use the bathroom, I discovered that the toilet was not flushing properly. I didn't use the toilet the night before, so that morning was the first I used it. Although there was only water in the bowl, it did not flush completely. Due to Covid-19, there was no breakfast buffet. This was puzzling, since they had the juice and coffee machines operating, so anyone going in for those would be exposed to the same risks as if they had the food available. So... a dirty floor (bring slippers!), a broken shower head, and a faulty toilet leave me particularly unimpressed with this particular Quality Inn.