This hotel was a great stop enroute. We are longtime Hilton/Hampton inn clients. So we were able to…read moremake easy reservations as my husband is a Diamond life member. We were warmly greeted on arrival. The staff were quite good here. And quickly checked us in. We even received an upgraded room from our reserved King bed to a king bed suite. We parked right out front of the building. Easily found a cart to carry our luggage. The room had all the amenities as expected of the Hampton inn. We enjoyed their free breakfast the next morning. We'd stay here again.

Hi guys I recently stayed at this establishment I gave it 2.5 stars on multiple things there are…read moregood things and not so good things Free parking which is a plus Free breakfast which I like but the space for breakfast was a lot smaller than any other Hampton inn I stayed at The business center was a bust went to it multiple times to use it it didn't work went to tell the front desk they said they will fix it went back hours later to use it still same thing went back to the front desk only to say I didn't have time it got busy which is understandable Don't use the gym small only has 3 cardio machines The pool was good wish it was a little bit bigger The room kinda outdated the wood part of the bed was peeling the carpet had a little dent coming up the shower was great but the sprinkler on the roof just in case there was a fire was super rusted Guy employee who works at night please lock the bathroom when your in it I walked in and he was peeing came out didn't wash hands that sink was dry Please Hampton do better for next time.I will stay again I'm giving you a chance please so that's a yes I believe in second chances

I have to say the front desk and the butler (maid) were very friendly, helpful and accommodating…read more The regular rooms are tiny! No closets - hardly room to walk. We ended up getting a handicap room-you could move around- still no closet. The room was clean. Shower floods the bathroom (zero clearance- wheel in) The hotel is only 6 months old - they described it as minimalistic - no pool, no outside patio The hotel does allow dogs (for a fee) it does have breakfast- 24 hour coffee (extremely bitter - even adding equal- still bitter) There is parking front (compact only) in back the spaces are on the small side for a pickup truck. They do have two compact car EV stations. There is a smokers butt holder outside the front door - butts all over outside the back door-I seen more than lots when walking the dog.

Beautiful hotel. Love the retro look. Front desk was helpful and hospitable. Comfortable bed. But…read morethe pillows, not the best. Too soft add not really supportive for the head and neck. Just bring your own pillows, lol Love the breakfast choices, it's free . Coffee was good too. Love the lobby and the way the furniture were laid and the decors, nice! I recommend this place

I stayed here with a group of 80 people on a field trip. The location is about a 15 min drive from…read morethe tourist attractions of St. Augustine. The hotel looks like it underwent some recent renovations. It was a good, no frills room-everything felt nice and new and clean. The bed was actually very comfortable, which was so important to me after a long day of sightseeing. The hotel provided a decent continental breakfast for our group-the usual fare of cereals, bagels, and juices plus pancakes, sausages, and scrambled eggs. The hotel also has a Starbucks in the lobby.

Great hotel. I was here with a bunch of guys on a golf trip. Located in an area close to many golf…read morecourses and LPGA. The check in process was super easy. I only had one issue with the hotel credit for food which I used for a breakfast burrito. The clerk didn't know how to apply the credit so she ended up charging me twice. I was able to get this cleared up upon checkout. The room was very comfortable. They allowed us to hang out in the lobby area. I did use the fitness center once and let them know they needed to regulate the temperature since it seemed to be around 80F inside. Check out went well.

Me and my family stayed in this hotel for the spring break weekend from Saturday through Wednesday…read more My wife did everything on mine so we didn't even have to check in. We got to our room and she opened the door with her phone. The room was clean and organized, and the bathroom was clean enough towels, and the hotel was decent. The only recommendation I could do for people that have their vehicles as to try to get to the hotel early since you could have a hard time finding a parking space if you arrive late. Other than that, the staff was great they had breakfast every morning. It was not all that, but it did the job. I use the gym and the gym was pretty clean and I have the machines to do the job. I would recommend and I would come again

Stayed for 3 nights while attending golf school. Facility is clean and well maintained. Suites are…read moreroomy for 2 people. Staff is hit or miss, some are friendly and go out of their way but for others it seemed to be an inconvenience. Breakfast buffet was exceptionally good. Priced reasonably so it is a good value.

Convenient location, polite staff, clean rooms, great amenities! Pool, hot tub and playground…read more. enjoyed staying and look forward to returning

Absolutely unacceptable experience. The bed was literally held together with a ratchet strap,…read morebroken springs, and the toilet was propped up using a PVC pipe. We found a cockroach in the room, and the sheets were clearly dirty and had not been changed. We asked to see other rooms, but after looking at three different options, each one was worse than the last. On top of that, the employee (Chrissy) we dealt with was extremely unprofessional and rude, making the situation even more frustrating. I would not recommend staying here under any circumstances.

We visited St. Augustine to see the Christmas Lights and booked a weekend stay at Holiday Inn…read moreExpress & Suites. Although the hotel was about 20 minutes from downtown, the reasonable price during a busy holiday weekend made it a good choice. We checked in at 3:00 PM, but there was a slight delay, and we had to wait around 30 minutes to get the keys to our room. Our room had two double-sized king beds, which were comfortable and spacious enough for our family of three to share one bed easily. The only issue we faced during our stay was with the air conditioner. We set it to automatic, but it was either too cold or too warm, making it difficult to maintain a consistent temperature in the room. On the positive side, the breakfast provided by the hotel was included in our stay and was delicious. It was convenient to have a good breakfast without needing to spend extra money. Overall, our stay at Holiday Inn Express & Suites was comfortable, and we didn't encounter any major problems.

My husband and I booked three nights at this hotel to enjoy a long weekend in St. Augustine. We…read morenoticed ants in our room immediately, so requested a room change, which they promptly did. We held our breath however, because our first room was 206 and they moved us to 306, so we wondered if we would have the same issue. The second room initially seemed fine, so we unpacked our things and went out to enjoy the "Nights of Lights." We also had stopped at a German bakery along the way and had $30 of pastries in a box that we placed on a high shelf, just in case. On returning to our room about 10:30pm, we noticed ants again, everywhere, on the bedside table, the bathroom sink, bathroom wall, and kitchenette counter. I went to the front desk again, but they informed us there was nothing they could do as they were fully booked for the night. We felt like we were stuck for the night, so went back to the room and sat down to eat a pastry only to discover the box was crawling with ants! We packed up our things and went back downstairs and informed the desk it was worse than we realized and we were leaving. Since we booked through a third party, they informed us we had to contact the third party to request a refund. We made the three hour drive home at midnight. The next morning we contacted the third party, who then reached out to the hotel directly to get approval for the refund. The agent came back and said the hotel was only willing to refund us for two nights, not three! I asked to escalate the issue with a supervisor and explained that we should not be charged for a room we did not spend the night in. She called the hotel again and said the hotel was firm about only refunding us for two nights. Thankfully the third party agreed to refund us the other night, which they certainly did not have to do. It appears this is an ongoing problem, because I have now seen another review with complaints of ants and the hotel being unwilling to refund them as well. So not only is there an ant infestation, but there is also a lack of basic customer service from management. DO NOT stay at this hotel ever!

The staff here truly make you feel welcome and cared for. Special shout out to Herbert for being…read morejust the kindest soul ever. The rooms feel like home, since I am here weekly, and it is so close to so much!

I first have to race about the general manager Tracy, and two front desk personnel, Gwenne, and…read moreAzaleah who made our stay absolutely the most cheerful and comfortable! I didn't catch her name but the woman who does breakfast but she was wonderful as well. So patient with my kids and I while we ate. They are the most genuine, accommodating employees at any Marriott I've ever stayed. It's not just their job, they love people and value the business of those who stay with them. Thank you ladies for a great experience. It was wonderful to make your acquaintance and friendship.

This hotel was an incredibly pleasant surprise and really exceeded my expectations of a Days Inn…read morejust off of Interstate 95 at a relatively low price point. This Days Inn is just off of the highway and within walking distance of the Saint Augustine Premium Outlets. There is an IHOP attached to the hotel and while not a big location, it was a convenient stop for breakfast before my day began. The staff at this hotel was friendly and professional and only added to my experience. There is plenty of parking and the property is well maintained. They have a pool, but it was raining when I was here, so I did not use it. I did notice that the swimming pool was equipped with a handicap lift, which was very cool. All in all, my stay at this hotel was an overall winner and I would definitely recommend here.

Three stars is really probably pushing it for this place but I did sleep pretty good. First off it…read moreappears like all Days Inn from the past as more quaint. Upon closer inspection you find that the years have not been kind to the property. I really expect a lot more from anything with the Wyndham name attached. I was on the first floor and the underside of the walkway for the second floor is completely bowing down and looks like it could collapse at any time. The door to my room like so many others I passed does not actually close all the way anymore. It does work and you can lock it with the deadbolt but I bet it is quite noisy on windy days as it moves too much. I can't say I felt totally safe in the room with this in mind but it really is a motel feel. When I entered the room it looked very clean and inviting. The beds were actually pretty comfortable and I slept well. There is a decent size TV and a desk with a chair that would block the entire room if you tried to use it. On first inspection the bathroom seemed in good order but lots of small defects slowly showed themselves. The carpeting felt a bit odd on my feet but not bad. The building needs a major makeover but the rooms are updated. The service was friendly. For the price I paid online it is harder to complain but I would not bring my family here even though they have a pool. There is also an Ihop attached which I did not try but seemed to do a good business.

bad security and room. A car alarm sounded all night (see video) yet the front office was closed…read moreand no one answered the phone. Alarm went off every hour several times. Room has a mildew smell. Shower had hair on the shower wall almost to the ceiling. TV did not work. No room service cleaning. People actually living here for $1100 a month. Seemed like Meth heads and alcoholics. One old man asked me if I knew what day it was. He was disoriented and apparently a long term resident. It really is the end of the road for people who made bad decisions in life. I stayed here because it was cheap. Will spend a few dollars more and stay at a motel 8 next time. And that would be a step up in quality. And now, here goes the car horn right outside my door again. 345 am. Some dude keeps starting his car, letting it run for five minutes, then turning it off. I can hear everything. It's now 4am.

There are no such things here as negative stars, correct? I am reading "bad security" here on one…read morereview....moreover I would offer NO security, NO office staff, (except to take your money), check in after FOUR p.m. when the rest of the traveling world allow 3, housekeeping IF you request at $25, a warning that if YOU stain the towels you pay for them when THEY provide paper thin towels, sticky floors, (stained feet from walking on THEIR floor.....my bad I forgot my hazmat suit to stay THERE. They charge a $100 deposit that states you get some of it back in 14 days and the remainder in 28 days....? Didn't know I was in the banking business??? I will have to give kudos to Hotels.com/expedia....when I checked my family OUT of this infestation THEY, (stay-able....contradiction in terms), refused a refund so Hotels compensated me. NO office staff to rebut but when challenged, "Oh they're in the office NOW after I demanded a refund...." but when I went to turn in their key....NO office staff....BUT a sign on the door that IF YOU lock your self out...there is a $75 fee to get in....can' make this stuff up......DO NOT STAY HERE unless you simply like gambling with your security and don't care about your money. I am embarrassed that I allowed my daughter to enter such a place.....yes, we left asap.