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    Best Western Premier Keizer/Salem Hotel

    3.4 (23 reviews)
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    David C.

    Having been in Salem now, I probably would choose to stay someplace else. However, if I had to, I would pay the extra money to stay at the Grand Hotel after my experience here. The have the same rating but I hope its better then this. First, we were checked in at 4pm and our room was still being cleaned so we had to wait after driving all day. Then the A/c started making noise near midnight which got louder at 6am. Then in the morning, one of the soap dispensers fell off the wall and scared me with a loud noise. The breakfast here was amazing with eggs and sausages included and flavored water at the door. When I told the front desk about what had happened, they said sorry and printed my receipt and that was the end.

    Toilet plungers in hallway

    Worst hotel stay I have ever had. Should have known it was going to be bad when I arrived to my room and saw a disgusting toilet plunger sitting in the hall across from my room. The TV did not work, called front desk and was told maintenance would be right up. Almost an hour later, no maintenance so I went down to front desk and there was the maintenance man. He came up only to tell me the TV is broken and they do not have a replacement. He said he would let the front desk know. Went to dinner, came back and all we wanted to do was relax and get some sleep as we had been driving all day, but we were out of luck there too. The room next to ours left a fan running in the bathroom and it literally sounded like a large truck running next to our bed. Called the front desk multiple times only to be told high school baseball players in that room and they are out to dinner. Finally, they returned and turned the fan off at 10pm. In the meantime, our toilet was slow to drain and gurggled and bubbled every time you flushed it. At one point it started to overflow so my husband lifted the tank lid to stop the water flow and what he saw was a solid black tank, looked almost like black mold. We were offered another room at 9:30pm, at that point we were unpacked, exhausted and did not want to move. The GM, Colton was indifferent to our concerns and offered a insulting deduction of our $180 bill of only $30. In hopes that the next guests of this hotel don't face what we did I filed a complaint with the Oregon Health Authority. Toilets should not be black, over flowing and toilet plungers left in the hallways. Again, hotel management and Best Western Customer service were non existent when it comes to customer service.

    Mold covered ceiling.

    A last-minute trip to our hometown for Christmas prompted our stay here. I am legitimately wondering if all of these people giving 5/5 reviews just don't stay at hotels often or if they are indeed delusional. The hotel itself is aesthetically pleasing enough when you walk in. The rooms, however ( I can only speak for mine, BUT there is a horrible review somewhere below mine for the same exact room. Room 116) are absolutely disgusting. After pulling my bedding back, I noticed stains on my sheets. There is no way they were washed, and our bathroom was full of mold on the ceiling. We checked in with our military IDs to receive the military rate. After being given room 116, my husband told her about the terrible review about it, and she assured us everything was good. Best Western sure knows how to treat their combat vets. Stay here again? Absolutely not.

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    Review Highlights - Best Western Premier Keizer/Salem Hotel

    Brandy was at that desk all day and all night, and yet, every time I saw her, she was quick to say "Hi!" and greet me with a genuine smile.

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    The Grand Hotel in Salem - Lobby

    The Grand Hotel in Salem

    (166 reviews)

    $$

    I'm VERY impressed with The Grand Hotel. It is big, warm, welcoming, and far more posh than I'd…read morehave expected for its "hotel star" rating. My room was far larger than expected, and was very well-equipped. In addition to all the standards (in-room refrigerator, microwave, etc.) was a white noise (and others) machine to assist with sleep (one minor gripe is that the sound isolation between rooms isn't terribly great), and a wall-mounted thermostat for the air conditioner and heat. One very thoughtful touch was two bottles of water, free of charge, already in my room upon arrival. Staff was incredibly helpful, professional, and friendly. My room was immaculate, and there were no signs of wear on anything nor neglected repairs. Complimentary breakfast was better than most. The mains also vary from day to day. There is a separate waffle station from the main hot dishes, and it features pastries that were far better than most, which was a really pleasant surprise. The covered parking garage is TIGHT, and is shared with the in-hotel restaurant (Bentley's), and the Salem Convention Center, so it can get crowded. There are two "Blink" EV charging stations, which is appreciated.

    This hotel is just mid. The lobby is pretty, that's for sure. But the rooms are really hit and…read moremiss. With some updates / renovations this hotel could be pretty awesome. Downsides: - Hotel temp was HOT. ALL THE TIME. The elevators were too. - Pillows lumpy, need to be replaced - Showers have rain shower heads...really just the worst when you're not a man. - Don't go here for the views. My window looked out at the top of a building lol - TV's are still on DirectTV. Yall really gotta switch to streaming services (Netflix, YouTube, Hulu, etc) Upsides: -I appreciate that the hotel cares about conservation and limiting their carbon footprint -The complimentary aluminum bottled waters were nice - They have a sound machine which is pretty neat -- haven't seen that in other hotels - Staff was nice

    Quality Suites - Continental breakfast has: Waffles, eggs, sausage, biscuits/gravy, yogurts, pastries, fruit, cereal, oatmeal, coffee, tea, and orange juice.

    Quality Suites

    (63 reviews)

    $$

    If you're not super picky, the $99 I paid through Priceline was a decent cost for a room with two…read morequeen beds and a pull-out couch. We were en route to CA and just needed a place to stay for a quick night. The complimentary breakfast was sufficient - cereal, instant oatmeal, yogurt, waffles, scrambled eggs, sausage, gravy, and pastries. The staff was really nice and accommodating, too. We were placed in a room above the conference room so that we wouldn't have to worry about our kiddos' loud feet bothering people below. Now for the reason why I just gave them two stars. We needed the pull-out couch, but it didn't come with any bedding. (Someone promptly brought some up after I called.) After I made the bed, I sat down at the foot of the bed...and fell right through! The base layer of the bed had a hole in it, so anyone putting weight down there would fall through. And the mattress was horrendously thin. My husband ended up doubling the mattress for more support; even our 8yo son who typically isn't picky about sleeping arrangements complained about feeling the springs in the mattress and preferred to share a normal bed with his sister. The room was clean and neat enough, but I found some hairs in the bathtub. Not as big of a deal when showering but I had to bathe my toddler in there and I was paranoid about strange hairs floating around. Ugh. Thankfully these two main negatives could be remedied with more attentive staff, but I still would hesitate to recommend this place to other people.

    My family and I stay at this hotel quite often when visiting family and kids in the area. Tonight…read morewas a bit different. Checked in early, but the front desk said that room type wasn't available but was offered a king suite as we were tired from our drive. We went to do our thing and come back to turn in for the evening. I go to plug in my charger and there I find what looks like an open condom wrapper but it wasn't. It was an opened "clitoral arousal serum" wrapper. The quality of the housekeeping was extrodinary in the past but this is being very lazy and just completing the job without putting pride into the room. It makes me want to re-think about staying at this particular hotel in the future.

    Century House of Salem, OR - Crisp

    Century House of Salem, OR

    (7 reviews)

    This was our first time staying in a B&B and what an amazing experience…read more My husband, son, and I came to Salem after a long flight and 1 hour drive. We were scoping out the area to buy our first home and visit my husband's best friend. I decided to treat us to a bed and breakfast. After looking for a couple hours online, I found the Century House. Jean was/is so sweet and kind, I am so happy to have gotten the opportunity to support the business. Jean was able to recommend a realtor to us. She is very knowledgeable about the Salem area and makes the best food. We got FRESH bing cherries and other fruits. As a resident of Hawaii, I so miss having fresh fruit. Our room was beautiful, ample space for 3 people. It felt like home. It was great. The breakfast was to die for. First morning was a parfait, sausages, and blueberry pancakes. Wow. Wow. Wow. To which I totally forgot to tell her that I don't eat red meat/pork. So the next morning she made salmon omelettes with cream cheese and a fruit crisp. I mentioned that a diner in Monmouth had the best crisps but they were out so we weren't able to get it. So she took it and decided to make one (totally warmed my heart). Both breakfasts were amazing. She sat with us both mornings and chatted, she's such a lovely person. When we move next June. I fully plan on staying at the Century House for a couple of nights again. Thanks Jean!

    Miss Jean was such a great host...very accommodating. I got in a later in the evening and she…read morehelped me to find a local restaurant to grab dinner. She also prepared an amazing breakfast in the morning which I was so impressed, I had to take pics :) All and all, great experience and I highly recommend snagging a room here if you're going to be in the area.

    DoubleTree by Hilton Hotel Salem, Oregon - BarLounge

    DoubleTree by Hilton Hotel Salem, Oregon

    (95 reviews)

    $$

    The location is very convenient and right off the freeway, but that also means a lot of traffic…read morenoise if your room faces the highway or Market Street. A big positive was the free EV charging -- I woke up to a full battery and continued my trip with no issues. Check‑in was friendly, and the warm cookie was a nice touch. The room itself was spacious with a couch, though oddly the couch doesn't face the TV. The end table was sticky and not cleaned properly, and I noticed a burn hole in the carpet near the bed. The carpet overall is showing its age and could use shampooing or replacement. They also charge $15 for a hotel type breakfast that would normally be free at other hotels which was disappointing. I skipped it and went to Elmer's down the street instead and had a much better meal for about the same price. Convenient location and great EV charging, but the noise, worn carpet, and cleanliness issues keep it from being a stronger stay.

    I'm in town on business. My office booked this hotel. I definitely would not have chosen this…read more location. I can hear traffic noise all night. Lots of light coming in the windows. Very noisy. On top of that the bed is hard as a slab. Very uncomfortable. The pillows are terrible. Fortunately I brought my own Hest pillow so at least that was comfortable. But here's the real reason for dropping it to one star I'd give them less if I could. Went to the lobby this morning no coffee! No breakfast! You had one job. You failed. I would never choose to stay here again.

    Comfort Inn & Suites - Beds are comfy and beds sheets are very soft!

    Comfort Inn & Suites

    (52 reviews)

    $$

    It was convenient from the freeway and perfect for an overnight stay. The rooms were clean, the…read morebeds comfortable. The accommodations were fine with nothing fancy, nothing missing. The a/c worked and seemed to be less than constant, but setting it low enough, it was perfectly comfortable. We had a King "suite" and our young adult son stayed on the sofa bed. It was "alright" he said, though the mattress was very thin. He slept fine but would probably be uncomfortable for most adults. There was a low wall separating his area which gave a (small but decent sense of privacy. There was a good size tv, but we didn't turn it on, and a large closet if you needed to stash some stuff out of the way. With a desk, microwave, mini-fridge (which we unplugged bc it was noisy), black- out shades, and safe, the room had everything we needed. There was a pool and we saw families in bathing suits but came too late to enjoy it. Masks aren't required at this point and although we still wear in public (and the sign on door said they are required in public places), no one else wore one- not even front desk. We were on 3rd floor away from ice machine and elevator, and the only thing we heard was a ton of police sirens over a 10 minute period. We walked to Baskin-Robbins only a few blocks away. Things close early around the motel and if you want to get Dairy Queen (also open until 10 pm), be sure to drive bc the lobby closes at 9pm and they don't allow walkers at the drive- thru. Breakfast was "grab n go" and consisted of a Jimmy Dean sandwich for the in room microwave, a muffin, a banana, and a small (not very natural) yogurt. Coffee and tea in the room- no milk. Shower and bath worked well and were clean. Good water temp and pressure. The place felt safe inside, in the parking lot, in the neighborhood. All in all, I'd stay again saving about $50 over a Marriott type hotel. **************************** UPDATE: Unfortunately, I have to report that 6 VERY ITCHY bedbug welts appeared following the stay. (As research shows, the welts often don't show up immediately, and mine appeared 24-36 hours following the one night away from home stay. Luckily, I got only 6 bites and we were only away from home one night and didn't unpack. I called the hotel to report with room number and they took the report seriously and will investigate immediately. I don't think the hotel was "dirty" or that their cleaning regiment was lax, and would still probably stay there again...but oh, do they itch!!!!

    This is by far one of the worst hotel experiences I have ever had. Firstly, our room card keys…read moredidn't work entirely over the first half of our stay and even after getting all of them reprogrammed several times. Eventually they discovered the lock itself was broken. Breakfast was mediocre at best. There were only two warm options readily available, sausage and eggs. Other options as well were also lacking. Marriot has much higher quality and more options for breakfast. The hotel staff at the front desk were rude several times and acted untrained. Half the time they're not even there or busy fixing some other technical problem with their systems. I was kicked out of the lobby and told to go back to my room while hanging with a friend who also stayed here in a different room, because "we don't allow people to be in the lobby during the day" what the fk? what is the purpose of the damn couch guest laundry wasn't working, out of order bathrooms in lobby out of order on the first day water wasn't working on the first day the shower runs out of hot water extremely quickly the wifi is extraordinarily slow, you might as well just use your data our hotel room stunk. smells like shit (literally), and they don't come in to wash our towels, restock bath products (we ran out of soap and conditioner), and they didnt even empty the trash! the blinds in our room don't close fully. the microwave is slow and shit quality, and doesnt stop on its own. hard to control. seems liek it was made in 1990 or something. no freezer either they don't have a gym or any after hours snack like other hotels id visit. there is only a single elevator and its seemingly constantly in use, extremely slow, has little accessibility and the buttons don't work half the time / require you to jam them.

    Holiday Inn Salem - Breakfast

    Holiday Inn Salem

    (74 reviews)

    $$

    Stayed here the weekend of July 5th 2024 in the Summer…read more Pros: -Lots of parking available -Clean hotel, well maintained -Welcoming friendly staff -Safe environment -Has pretty fountain outside infront of built in restaurant to the hotel -Palm trees and pretty flowers outside -Great lighting in bathroom Room has a vanity with pull out stool. It has a table with a chair, tv worked great with lots of channels, and also has a mini fridge and coffee station and microwave. Rooms were clean, very comfortable bed and pillows, had a sunshade and dark room curtains which is nice. 7am-10pm Pool Hours Restaurant is open til 10pm 6am-10am Breakfast Restaurant Style Some things to note: -No hair dryer -You have to call front desk if you want your room cleaned while gone. Room cleaning came when we didn't ask them to, but it was very nice of them and we were pleased to have a clean room after a late night out. -Room felt a lil small but didn't matter bc it had everything we needed

    I probably wouldn't stop to stay here again. This was a mid-way stop during a road trip home…read more Parking is fine. Hotel staff weren't rude, but weren't nice either. Just "blah" with no character. The room was a closet with nearly no room to stretch out compared to other Holiday Inns. They forgot to Thanks us for being members. They only give you two KCups and low brow brands at that. They don't have a bench outside to rest which actually upset another traveler as well. The door to the toilet makes it impossible to sit on the toilet and the bathroom sink is in the living space. The room was clean so that's a bonus. I don't have much to say. It was just.....lackluster....and I know it's a Holiday Inn but we've been to way to many of them and this was close to the most boring and let down experience of one I've seen. If you're looking for a clean room, this is fine. Just don't expect much else.

    HomeTowne Studios Salem, OR - Hair and urine on bathroom floor

    HomeTowne Studios Salem, OR

    (23 reviews)

    Moriah treated us more like we where being booked into a jail and less like a traveling guest that…read morepaid for a hotel room. Lot of homeless people in the surrounding area. Rooms are ok it's your Typical older hotel room but everything is relatively clean.

    We came here expecting a basic extended stay: housekeeping, a working kitchen, laundry, ice. You…read moreknow -- things the website advertises. If you enjoy broken promises, you're going to love it here. Let's start with the room: Hair on towels Stains on the linens A general vibe of "cleaning happened once, years ago, and no one remembers why" Housekeeping is once a week, sometime between 9-11 AM. Not scheduled. Not requestable. Not guaranteed. Hope you have strong intuition. Need fresh towels or trash bags? You carry everything to the office and ask nicely, as though you're negotiating a favor. Meanwhile, other guests leave full bags of trash -- and occasionally worse -- outside their doors like it's part of the decor. Nothing happens. "Non-Smoking Property" -- that's adorable People smoke: In stairwells On balconies Outside your door Staff included- so, If you complain, expect harassment and retaliation. Safety issues -- and they are constant Daily suspicious activity in the parking lot People sleeping in stairwells we had to navigate with our 3-year-old Several individuals approaching us on-property A "security guard" from 10pm-7am who didn't seem to catch any of this. And the big one: My husband was physically assaulted while walking from this hotel to work -- punched in the face and nearly robbed. We have photos of his injuries. That should be enough to tell anyone: this is not a safe place. Noise: even the walls gave up Street traffic all night Across from a Harley-Davidson dealership -- daytime revving included Walls so thin we could hear full conversations and "activities" at 3 AM Amenities (false advertising edition) Laundry: broken Ice machine: fictional Kitchen: burners not marked -- hope you enjoy guessing Exit driveway: Hedges block sightlines because (you thought there was landscaping?! LOL) -- you're rolling the dice with traffic every time you leave The vibe? The ambiance is best described as collective surrender. They've given up and assume you have too. You don't rest here --you stay alert. Bottom line If you're a single adult who sleeps with one eye open and doesn't mind DIY sanitation, you might survive a night here. If you have: Kids Standards A functioning sense of self-preservation Stay literally anywhere else. There are better options. A tent in a quiet park would offer: Dignity Fresh air Actual sleep Crime Grade: approx. 47 incidents per 1,000 residents -- relatively high for the area. This is not hospitality. This is a warning.

    Best Western Premier Keizer/Salem Hotel - hotels - Updated August 2026

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