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    Best Western Wesley Chapel

    2.8 (25 reviews)
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    Dirty moldings
    Daibel B.

    I didn't check on here before making a reservation for a last minute trip and I regret it. The good: the front desk clerk is very professional and friendly. It's very close (under 15 min to Snowcat Ridge) there's a Cracker Barrel/outback and other restaurants right across the street. The pool looks very clean. We didn't use it since the temp was in the low 40s. The lobby is small but well kept The bad: The rooms were poorly lit. They were dark and were dirty. The darkness o added to how filthy the room was. There were visible broken/damaged things throughout the room and bathroom. The shower looked like it was not properly cleaned, there were visible stains on shower curtain and walls. Door moldings were dirty and had stains and toothpaste on them. There were visible water stains on the room walls and mold on the wall and picture frames. The grossest part was the headboards aren't wiped down so you can see oil stains all over them. There was hot breakfast served. It was basic, you are better off going across the street. I was very disappointed in the level of cleanliness, I will not be returning to this place nor will family or family. I stayed at a hotel 2 days prior to this one in Orlando and paid a lot less a night and the room looked clean and presentable. There was nothing broken or dirty.

    Mold and dirt on shelving under bathroom sink.
    Sandy K.

    We didn't expect the Marriott nor Hilton when we checked into this hotel but neither did we expect what we got here :(. The ratings I had checked seemed decent so my husband and I decided to check in. Initially, we were pleasantly surprised. The entry foyer area had a nice and clean aesthetic appeal. How ever that was quickly overshadowed by the young man at the desk who checked us in. He unenthusiastically greeted us and said very little to us at all. As I waited in the foyer area for my husband to park the car another customer arrived to check in. The young man had a total different demeanor in greeting this customer. I was shocked! He asked the customer "how are you sir .... what brings you to town" .. then told him about the amenities there, breakfast times and location, then told him he would be of service if needed(?). We got NONE of that. Mind you both my husband I are college grads/professionals (and happen to be in town for our son's Cum Laude honors college graduation and well as his wife's). We appeared to be about the same age as the new customer, spoke respectfully and were decently clad. Not that this should matter but the service from the concierge was obviously different from the customer that walked in after us. Verrrry tired and sleepy we went up to our room (10pm). On the onset it was nice (nice accommodations, mini fridge, avg closet space, click radio, comfortable bed, safe, etc ). We were pleased. We unpacked and got settled. When we went to shower we smelled urine. We didn't see anything but could smell it. We decided to just check out in the morning. That's when the next event happened. As I tried to drift off to sleep my sinuses started getting congested, nose itching and eyes itching/turned red..... mold. I was smelling mold/mildew. Allergic reaction were in full effect. I took a benadryl and moved away from the wall and tried to sleep. 4:30am, I was still awake ... badly congested. I got up and took more meds. Still no sleep. When we arose a few hours later I went around the room to look for the source of the mold/mildew ... again, I was shocked! See the attached pictures :(. Mold in several places in the room and bathroom. I spoke with DeVaughn/DeVonne (name spelling?) at the front desk as we checked out. She was a bit defensive and told me "We don't have any problems here .. no complaints". I then showed her the pictures of the mold/mildew in our room and bathroom. She quickly glanced at the pictures on my phone. I went to slide to another picture and she looked away and told me that she didn't need to see anything else :{. She said she would send maintenance to the room. As I shared where the mold was and another issue of mold/grime in the bathroom ... she cut me off and said "we'll do whatever needs to be done, thank you. I felt that her responses could have been more receptive and kinder. She could see and hear that I was "sick" while we were talking, as well and said nothing. Most hotels are very accommodating to their customers. She was non-receptive, dismissive and defensive. I was speechless... non-combative .... and just walked away. We were offered no apology ... nothing other than her suggestion that I could call the General Manager (Mr. Patel). So, this review started off with a generous 3 stars because the foyer area was nice, clean and appealing but as I thought about our room and our experience in it's entirety I couldn't in all honesty even render a 3 star rating. The icing on the cake was the response I encountered in speaking to Devaughn/Devonne (front desk) .... her lack of concern, sensitivity and non-chalant attitude towards our event-filled stay unfortunately sealed the low the rating. Sadly, when we return to Wesley Chapel we will never stay here again.

    Kimberly A.

    Stayed here while attending Scream-a-geddon in Dade City over the weekend. Hotel appears to have been newly remodeled and modernized. Common areas were very clean as was out room (room 305). Room felt larger than most hotel rooms and had a small seating area off to the side of the bed. Bathroom was spacious and clean. Floors are lovely (tile with a wood look). Breakfast is provided free of charge. Eggs, ham slices, bagels, toast, waffles & yogurt were offered. The eat in area was a little small and crowded but sufficient. Staff that we interacted with were friendly. Overall, a great value for the price. Would definitely consider staying here again if In the area.

    Fresh, hot breakfast at Best Western Wesley Chapel, FL.
    Julia B.

    Friendly staff, clean room, and an actual hot breakfast; sausage, biscuits, gravy, pastries, cereal, etc. Pictures of hotel are perfect representations.

    Best Western Summer Crest

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    2 years ago

    Well maintained with comfortable beds & friendly staff. The breakfast is the typical fare but cooked better than many we've had.

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    8 years ago

    Do not stay here if you like clean air, clean carpets and proper working air conditioning in the hotel in general

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    14 years ago

    Great stay close to shopping and restaurants. Close to the freeway. Great breakfast will definitely stay there again.

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    SPOT X Hotel Tampa - Wesley Chapel by The Red Collection

    SPOT X Hotel Tampa - Wesley Chapel by The Red Collection

    3.3
    (3 reviews)

    The SpotX hotel is a newly renovated hotel in the Ramada Inn brand. I don't normally stay at…read moreRamadas because they have not been nice in the past but this one was lovely. Upon arrival a friendly and very accomodating staff member named Amy was working in the dining area/lobby and cleaning the place up. I knew from the cleanliness of the lobby and the rooms I would enjoy staying at this hotel. Once Melissa, the amazing manager, checked us in (early I might add) she let us know about the amenities and some of the newer shopping areas around town. We were traveling from out of town so this information was invaluable. Every time during our stay we came back to the hotel, Melissa was at the front desk accommodating all her guests in the kindness and most professional way. Our room was a king bed with a small bath and shower. No tubs are available at this hotel which is fine unless you are traveling with small children. The room was very well appointed for a budget hotel with toiletries, a hairdryer, iron/ironing board, a microwave and refrigerator in our room. The hotel had a nice looking gym, breakfast area, and even a gaming area (pool table) and big TVs near the lobby for game day. Very nicely decorated with a modern flare. Overall this hotel was a pleasant surprise! Clean, fully accessible rooms, extremely professional and accommodating staff who went out of their way to help, and a really nice way to spend the weekend near Tampa, FL! The weather was fantastic too!

    We were going to Epperson Lagoon and were looking for a hotel that was reasonably priced, safe, and…read moreclose to the lagoon. This hotel did not disappoint. When we pulled up they were repainting it and for a moment we thought it wasn't even open. But when we walked in, the lobby was really nice. The front desk employees were so friendly and helpful! The ladies running breakfast were sweet and kept the food stocked and the area clean. It was your basic hotel breakfast, but tasted good. The rooms were very nice and clean. The beds are full size instead of queen. I would say that was the only downfall. We did use the pool which was clean and heated. Overall I would highly recommend this hotel!'

    Holiday Inn Express & Suites Tampa North - Wesley Chapel

    Holiday Inn Express & Suites Tampa North - Wesley Chapel

    3.9
    (11 reviews)

    I stayed for one night in room 303. Very lovely and kind person that checked me in at the front…read moredesk. The bed was comfortable, and there were plenty of TV channels to choose from. The Wi-Fi was fairly fast, though I did have a few minor issues with it. Most importantly, the bathroom was clean, which I appreciated. The room could have been vacuumed a bit better, but overall it was a quiet and comfortable stay. Conveniently located right off I-75. I'd recommend it for a short stopover.

    We stayed at the Holiday Inn Express in Wesley Chapel twice in the last week. We stayed for two…read morenights at the start of our trip. The room could have used some updating, but it was clean and tidy. We went to bed the first night and couldn't sleep due to the constant beeping in our room. The next day, we went to the desk to report the incident. They told us that they would send maintenance to our room while we went out. We came back from dinner and went to bed, only to not sleep again for the second night in a row due to the beeping. I made a video of it, and when we went down in the morning to check out, I showed the girl at the desk. She told me she was going to speak with the manager before checking us out, so we could get a discount. I also brought to her attention that we were missing clothes from our room. I had packed a brand-new sweater with the tags still on it. I had tried it on before going to dinner (the same night maintenance was scheduled to come to our room), but decided to wear something else. I had left it on top of my suitcase. When we went to pack in the morning, the morning we were checking out, it was nowhere to be found. She told me the manager would call or email me that day. The next day, I called the hotel as I hadn't heard anything. I spoke to someone else who told me that housekeeping hadn't found my sweater, the manager wasn't available but would call me, and that maintenance wasn't in the building the day we were told they were being sent to my room. The manager never called, never emailed, and did not provide a refund for our inability to sleep for two full nights. We checked back into the same hotel on Friday for one additional night before flying home. Upon checking in, I spoke to the gentleman at the desk and requested to speak with the manager regarding our experience from the beginning of the week. I refreshed his memory, as he was the person who had informed us that Maintenance would be sent to our room. He called the manager, who was on the property. She was upstairs checking rooms. She told him that she would come down to speak to me once she was done. We couldn't wait as we had plans with family. However, as a manager of a customer-focused team, I can assure you that isn't how a good manager works. A manager needs to be reactive, not avoidant - as this manager is. Your customer comes before your tasks, especially when the person has been waiting on you to do your job for days. Again, I was told she would call me once she was downstairs, and again she never called. She was not on the property when we returned that night. The next morning, when we went to check out, I spoke to the girl who originally told me she would speak to the manager. She remembered me. I told her that I still had not heard from anyone, despite multiple attempts to contact the manager, and I found this unacceptable. I informed her that I would be contacting corporate for a resolution. She apologized. I told her it wasn't her fault, but they need better management. To date, I still have not heard from the manager. As far as the hotel itself, it was clean. The breakfast was OK for a hotel breakfast. The beds and pillows need improvement, but take that with a grain of salt, because no hotel bed/pillow can ever compare to yours at home. The staff, especially management, could use some improvement.

    Residence Inn Tampa Wesley Chapel

    Residence Inn Tampa Wesley Chapel

    3.6
    (10 reviews)

    This was a good hotel in a nice area with a cool plaza nearby. The room was big, had a kitchen…read more(like a Residence Inn should) and even had a rooftop bar/restaurant, which wasn't really that happening. I skipped eating there and hit Noble Crust for pizza not far away. The parking is paid via a separate app, which is annoying for a business trip. The bed was comfortable and the pillows were pretty good! I got a good night's sleep! And had a pretty good breakfast the next morning. I'd stay here again if I was in the area. Mainly because it's SO hard to find good pillows!

    I stayed here for one night recently and would stay again next time I'm in the area. The staff was…read morefriendly, and it's clear that the property is new. With that, I was a bit surprised to see a fair bit of dings to the walls in our hotel room, but maybe we just happened to directly follow a rough guest! The room overall was definitely spacious with a nice kitchenette and comfortable sofa. The bed was pretty comfortable, but we got a bit exhausted throughout the night by the fact that neither the thin mattress pad/protector nor the fitted sheet fit the king bed; either they shrunk drastically in the wash or they were meant for a queen. The mattress pad/protector had "edges" to the cushioning that only went about 3/4 of the way across the bed, meaning my spouse and I both slept on the edge where the padding meets the thinner part intended to cover the sides of the mattress. The fitted sheet was the same; it only covered a couple inches of the mattress sides and popped off whenever one of us flipped over, leading to exposed mattress. It was obvious even at a glance that this stuff just did not fit the mattress, and if I'd been there for more than one night, I'd have asked for it to be replaced. The breakfast was pretty good with hot and cold options and a nice coffee area; the nook where the food was served was a bit hard to navigate but no big deal. I was a bit disappointed that they had a partisan news channel playing in the breakfast area; it doesn't seem like a good idea to have something one-sided playing in general and especially not just a couple days after an election. I do appreciate that there was a decent amount of seating, though. But as long as the sheets were a one-off and not how every king bed in the hotel is bedded, then I'd come again. I hope folks staying realize that it's not exactly close to Tampa; it is, however, definitely convenient to Wesley Chapel, which served our purposes well.

    Hilton Garden Inn Tampa-Wesley Chapel

    Hilton Garden Inn Tampa-Wesley Chapel

    3.5
    (22 reviews)

    Me and my family had to stay for 2 nights due to our apartment having to redo our flooring…read more The check in process was easy, I called ahead to make sure our 2 cats were able to stay with us. The lady was very sweet and answered my questions about checking in. The room had 2 beds, a walk in shower and closet. Everything was clean, the bathroom had the basic hygiene products. Our apartment covered our 2 days of complimentary breakfast but the rest we had to pay. The food was amazing and the service was also amazing. If we needed a place to stay again, we will keep Hilton Garden Inn in our options.

    We normally stay at the Hampton Inn across the street- but they were fully booked, so we opted to…read morestay here. The lobby was spacious and brightly lit, with a large sign about not parking in the adjacent bank parking lot or you would be towed. That kinda told me they don't have enough parking for the hotel- right? We got into our room later in the evening- we were visiting our grandson, so we spent the full day with the kids. I was happy to see the coffee maker in the room with a selection of coffee and tea- I normally don't make coffee in the room, but the lobby coffee machine they charge for a cup and it was out of order- so I went ahead and filled the machine, popped a k-cup in and hit start. It took a little longer to heat up than usual, and spit coffee grounds into my clean cup before it was even done heating- I quickly swapped for a clean cup and hoped for the best. It finished pouring and I went to grab the cup only for the machine to spew hot coffee grounds and water out the top of the machine onto my hand and sleeve. 2nd degree burns- I rinsed immediately and went down to the desk to ask them if they had burn cream in the first aid kit. Ten minutes of searching- I went back to the room empty handed. I told the other lady at the counter that they should remove the coffee machine from our room and gave the number, so no one else would get burned. They did find burn cream and called the room to let me know. That kept the blistering down and after 24 hours of applying religiously, the pain subsided. This tainted the stay of course- that and I am used to the amenities at Hampton Inn- breakfast included, coffee/tea/fresh fruit all available throughout the day and night. We are Hilton members and get water bottle when we check in and sometimes free snacks- all of these things are additional costs at this "business" geared hotel. I think I will never again attempt coffee from the in room machine for the rest of my life! lol. John teased that the room didn't like me- I also had an allergic reaction to the body wash! Ugh! Thankfully it was a quick stay & I showered at the kids house the second day. SMH- my luck.

    Fairfield by Marriott Inn & Suites Tampa Wesley Chapel

    Fairfield by Marriott Inn & Suites Tampa Wesley Chapel

    2.8
    (17 reviews)

    Awesome stay no issues at all everything was clean and neat and service was very accommodating .read more

    As someone who travels regionally for work on a weekly basis, I typically wait to book a hotel…read moreuntil I'm winding down my day and know where I'll be starting again the next morning. I almost always choose Marriott first, with Hilton brands as my second option. That said, I booked the Fairfield Inn Titusville Kennedy Space Center simply based on location--it was close to where I needed to be the next day and part of a hotel brand I've long trusted. When I pulled into the property, I noticed it was situated right off the highway among several other roadside options like Days Inn and other economy-tier stops. I was tired, but it was a Fairfield, and I expected it would meet my basic needs: a clean place to finish up work, hop on a conference call, and get a good night's rest. Unfortunately, my experience was far from what I've come to expect from Marriott. Like I always do, I pulled back the sheets to check the cleanliness of the bed--something I've done habitually for years--and this time, I wasn't so lucky. When I lifted the fitted sheet, I found bugs. Horrified, I packed up immediately and called Bonvoy support, explaining the situation and requesting a refund. I also made it clear I didn't want to be double billed as I was leaving the hotel due to unsanitary conditions. Disappointingly, the Bonvoy representative apologized but informed me there was "nothing she could do" and that I had to handle it locally with the hotel. For someone who has been loyal to Marriott for years and is supposed to be a "valued" Bonvoy member, that response was incredibly disheartening. It felt like my loyalty didn't matter once an issue arose. It's easy to offer service when things go right, but it's how a brand manages the tough moments that truly defines customer experience--and Bonvoy completely missed the mark. Fortunately, the gentleman working the front desk at the Fairfield Inn was gracious, understanding, and clearly embarrassed. He handled the situation with professionalism and care. He immediately reversed the charge on my corporate card and even offered to help find me another hotel. While I had already secured a new room elsewhere, I thanked him sincerely--his response was exactly what I had hoped for from Marriott corporate. It's a shame he had to carry the weight of a failure that wasn't his alone. There were also some red flags I brushed off upon arrival that, in hindsight, were telling. For instance, the elevator call button didn't work. If you needed to use the elevator from the lobby, you had to notify the front desk so they could go into the control room and send it manually. From your room, you had to call down to have it summoned. While I personally don't mind stairs, I can recognize how inconvenient this would be for a guest with luggage or accessibility needs. In the end, while the front desk associate salvaged what could've been a total disaster, my confidence in the Marriott brand has taken a real hit. I expect better--not just from the rooms, but from the organization as a whole when it comes to supporting their customers in difficult moments

    Best Western Wesley Chapel - hotels - Updated July 2026

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