This motel was a truly great place to stay and I look forward to going back in August. The staff is very nice, our room was clean and had a good sized bathroom to where you don't feel claustrophobic.. great parking and no noises.. the bed was very comfortable too. Thanks for the nice stay Best Western. I'll be back!! read more

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The hotel very nasty. When you walk in you can smell the smoke of the cigarettes upon arrival. There was a lady working there that was spraying the hotel trying to get the cigarette smell out of the hallway walked in to the room that was prepaid and it smelled just as bad and it was nasty in there. What can you do to improve it? Clean the darn thing. They are trying to keep my money for the three nights stay I walked in, walked right back out told him that the room was unacceptable. The general manager seems to think he deserves to keep two days of the three he only refunded one day I guess he's trying to keep his quota. Not good what he ought to try to do is get that hotel cleaned up. I'm gonna raid it one star only because that's the least amount I can rate. I'm from West Texas had never been in Wesley Chapel. I deal with Choice Rewards all the time. This is the worst Hotel ever. I'm very disappointed with him trying to keep my money. read more

Clean rooms, comfy beds and very friendly staff! Breakfast was great! We stayed in room 414 and the lock on the key card entry wasn't working great. We had to practically be magicians to quickly hit the handle before it locked again. read more

Looking back on my visit to the Best Western Wesley Chapel - our stay wasn't terrrrrible but it wasn't the best either. We're somewhere between a 2 and 3 star stay... A few things of note: + The location is super convenient, just off the highway and close to a plethora of restaurants, shops, etc. Whatever you need is close by... + Our first floor room was clean and a good size. The three of us slept comfortably for the 3 nights we were there for. + The lobby always had coffee and hot water for tea. Love it when a hotel does that. Some nights there were even cookies. The rest was sortof 'meh'... +/- The staff was give or take. The night we arrived - a lovely man behind the counter got us all checked in quickly and gave us the run-down of the hotel. The next morning on our way out we were offered water bottles from another gent behind the counter. But after that we encountered a bunch of rude desk staff. My least favorite was the one who told me that the lady next door to our room requested to be moved bc our baby was crying the night before. Yes, he probably cried a little b/c he needed his bottle but there's a nice way to tell a paying guest that they should try and keep the baby quiet. This person was not nice about it. - Breakfast was typical mid-price range hotel breakfast. Plastic tasting bagels, runny eggs, etc. We made a point to go out for breakfast. So yeah, this BW in Wesley Chapel is ok for a few nights. If you're looking for a convenient location and a relatively comfortable stay then you'll be good here. read more

Best Western Wesley Chapel - Hotels Near Me - Wesley Chapel, Florida

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Recently spent over a week at this hotel. Couple things from being a better rating, so will start with those. While selecting a hotel I need one with an exercise room, which this one has, but was closed the entire time as Best Western's Covid policy. So that left me with no weights/machines for eight days. They need to update their website so this isn't false advertising. Only other minor problems were the safe battery was dead so my stuff was at risk, but no issues with an honest staff. And due to some lower quality of patrons some were loud in the hallways and left trash all over the place (usually cleaned up the next morning). Also didn't understand why they couldn't add an extra day at the price indicated on booking.com so had to go through the motions on my phone. Why not just take care of the customer who had just spent seven days at that same rate? Rooms here are fantastic. Comfortable. Bed quality is great. Clean. Great space in bathroom. Big desk and good Wi-Fi speed Fan setting that allows white noise. Breakfast was basic due to Covid-19 and served by a staff member who asked you what you wanted from sausage, scrambled eggs, yogurt, apples, bananas, toast, couple other things. Nice touch, but they had the waffle maker shut down, which didn't make sense since they could have had these going with a fairly empty hotel. Parking lot has plenty of parking, but is laid out so virtually no one can see their car from their room. The service desk was always staffed and always available for questions. Nice personalities too. Would stay here again and hopefully they get their exercise room back open soon. read more

I didn't check on here before making a reservation for a last minute trip and I regret it. The good: the front desk clerk is very professional and friendly. It's very close (under 15 min to Snowcat Ridge) there's a Cracker Barrel/outback and other restaurants right across the street. The pool looks very clean. We didn't use it since the temp was in the low 40s. The lobby is small but well kept The bad: The rooms were poorly lit. They were dark and were dirty. The darkness o added to how filthy the room was. There were visible broken/damaged things throughout the room and bathroom. The shower looked like it was not properly cleaned, there were visible stains on shower curtain and walls. Door moldings were dirty and had stains and toothpaste on them. There were visible water stains on the room walls and mold on the wall and picture frames. The grossest part was the headboards aren't wiped down so you can see oil stains all over them. There was hot breakfast served. It was basic, you are better off going across the street. I was very disappointed in the level of cleanliness, I will not be returning to this place nor will family or family. I stayed at a hotel 2 days prior to this one in Orlando and paid a lot less a night and the room looked clean and presentable. There was nothing broken or dirty. read more

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Well maintained with comfortable beds & friendly staff. The breakfast is the typical fare but cooked better than many we've had.

We didn't expect the Marriott nor Hilton when we checked into this hotel but neither did we expect what we got here :(. The ratings I had checked seemed decent so my husband and I decided to check in. Initially, we were pleasantly surprised. The entry foyer area had a nice and clean aesthetic appeal. How ever that was quickly overshadowed by the young man at the desk who checked us in. He unenthusiastically greeted us and said very little to us at all. As I waited in the foyer area for my husband to park the car another customer arrived to check in. The young man had a total different demeanor in greeting this customer. I was shocked! He asked the customer "how are you sir .... what brings you to town" .. then told him about the amenities there, breakfast times and location, then told him he would be of service if needed(?). We got NONE of that. Mind you both my husband I are college grads/professionals (and happen to be in town for our son's Cum Laude honors college graduation and well as his wife's). We appeared to be about the same age as the new customer, spoke respectfully and were decently clad. Not that this should matter but the service from the concierge was obviously different from the customer that walked in after us. Verrrry tired and sleepy we went up to our room (10pm). On the onset it was nice (nice accommodations, mini fridge, avg closet space, click radio, comfortable bed, safe, etc ). We were pleased. We unpacked and got settled. When we went to shower we smelled urine. We didn't see anything but could smell it. We decided to just check out in the morning. That's when the next event happened. As I tried to drift off to sleep my sinuses started getting congested, nose itching and eyes itching/turned red..... mold. I was smelling mold/mildew. Allergic reaction were in full effect. I took a benadryl and moved away from the wall and tried to sleep. 4:30am, I was still awake ... badly congested. I got up and took more meds. Still no sleep. When we arose a few hours later I went around the room to look for the source of the mold/mildew ... again, I was shocked! See the attached pictures :(. Mold in several places in the room and bathroom. I spoke with DeVaughn/DeVonne (name spelling?) at the front desk as we checked out. She was a bit defensive and told me "We don't have any problems here .. no complaints". I then showed her the pictures of the mold/mildew in our room and bathroom. She quickly glanced at the pictures on my phone. I went to slide to another picture and she looked away and told me that she didn't need to see anything else :{. She said she would send maintenance to the room. As I shared where the mold was and another issue of mold/grime in the bathroom ... she cut me off and said "we'll do whatever needs to be done, thank you. I felt that her responses could have been more receptive and kinder. She could see and hear that I was "sick" while we were talking, as well and said nothing. Most hotels are very accommodating to their customers. She was non-receptive, dismissive and defensive. I was speechless... non-combative .... and just walked away. We were offered no apology ... nothing other than her suggestion that I could call the General Manager (Mr. Patel). So, this review started off with a generous 3 stars because the foyer area was nice, clean and appealing but as I thought about our room and our experience in it's entirety I couldn't in all honesty even render a 3 star rating. The icing on the cake was the response I encountered in speaking to Devaughn/Devonne (front desk) .... her lack of concern, sensitivity and non-chalant attitude towards our event-filled stay unfortunately sealed the low the rating. Sadly, when we return to Wesley Chapel we will never stay here again. read more

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Our first night was fine. The second night my 5-year-old noticed water dripping down the wall. It was coming from the combination wall sconce/electrical outlet. Concerned about the very very bad mixture of water and electricity, we called down to the desk. The woman there had to call the manager at home to find out what to do. He suggested we go to another hotel--which we'd pay for ourselves--and come back in the morning for our refund. He did nothing else. We left, but since we were worried about the safety of the other guests we called the fire department. In the morning when we called the manager he refused to give us a refund, saying that there was nothing wrong (there was), he'd sent maintenance to look at it while we were there (he hadn't), that we should have stayed for the fire department, that it was just condensation (like it matters where the water comes from), and then accused us of putting the water on the wall (we didn't). Hotels dot com couldn't do anything for us and Best Western corporate was useless ("It's a franchise"). In the end my wife had to go back there and yell at him in person until he gave in. The Fairfield Inn in Wesley Chapel is much, much nicer. read more

Stayed here while attending Scream-a-geddon in Dade City over the weekend. Hotel appears to have been newly remodeled and modernized. Common areas were very clean as was out room (room 305). Room felt larger than most hotel rooms and had a small seating area off to the side of the bed. Bathroom was spacious and clean. Floors are lovely (tile with a wood look). Breakfast is provided free of charge. Eggs, ham slices, bagels, toast, waffles & yogurt were offered. The eat in area was a little small and crowded but sufficient. Staff that we interacted with were friendly. Overall, a great value for the price. Would definitely consider staying here again if In the area. read more

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I checked in and presented my BW Gift cards, I was told that the manager would enter them, In the morning when I checked out I was told that the person that would enter them would do so and I would be sent the receipt. I gave your front desk $140 in gift cards and still received a 35 dollar bill on my credit card. The bill was $135. I called and talked to the front deck during normal business hours and was told the person that could help with this was not there, I was told I would get a call back after I left my number. I got no call. What are you going to do about charging me when the gift cards I printed and presented should have covered all cost? read more

It's 11:40 pm and room next to me is having a party. Playing the guitar, singing loud and people talking loud. I called the front desk and was told he gives them until midnight. I guess my money isn't good enough to not have to deal with the room next door being loud. Avoid rooms near 104. read more

My wife slept well but I had an issue with the covers and comforter itching my body all night. I don't know if they have a bed bug problem or not but it was an uncomfortable experience. I reached out to the manager and did not receive a response. My guess it that they've received these type of complaints before. read more

Friendly staff, clean room, and an actual hot breakfast; sausage, biscuits, gravy, pastries, cereal, etc. Pictures of hotel are perfect representations. read more

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Kept up multiple nights ( 3am ) by other guest across the hall. Went to front desk Monday night since they would not pick up phone. Called front desk Tuesday night at 2:15am with same complaint. I understand they were paying guests also but lets be real. Checked out a day early (since I had to get up at 5am everyday). Spoke to imbecile at the front desk that says "she was not there at night". Well no $hit. Thank god your here, I would have never figured that out since you are not the man I spoke with and called Anyhow. They never offered any compensation, points or anything else. I will not be staying with them again. read more

Do not stay here if you like clean air, clean carpets and proper working air conditioning in the hotel in general

Don't do it! There were Bugs! When my group called the front desk we were told that they were taking care of a sugar ant problem. We told them that they weren't sugar ants and they said," Well we don't have bed bugs that offten".They weren't bed bugs, but that definitely wasn't something I wanted to hear. read more

This Best Western was very nice and affordable. The room was clean, simple, and functional. The breakfast was a typical complementary breakfast including eggs, gravy, biscuits, and waffles. The receptionist was exceptionally nice and friendly. This is a above average hotel and would be worth the good price. read more

Best Western Wesley Chapel - Best Western Summer Crest - Hotels Near Me - Wesley Chapel, Florida

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I booked on hotels.com and paid in full online. The girl at the desk who clearly had no clue what she was doing also charged my card. I spoke to the manager and he said he would issue a refund asap. 4 days later he still had not. I called in and requested the manager but the very same girl would not get him on the phone. Then tried to tell me ot was not her fault that this happened. She tried to blame me for this! Stay away from this place! Not worth the hassle! read more

Great stay close to shopping and restaurants. Close to the freeway. Great breakfast will definitely stay there again.

This place is bullshit. Saturday night. The parking lot is 20% full. Last night, we asked for extra pillows and were told we couldn't have any because it is too full. We asked again tonight. Nope. No extra pillows. I'm not sure if there is a worldwide pillow shortage or something, but I suspect it has more to do with a half assed approach to customer service than a problem with pillows. I should have known that we'd have an issue when we checked in and the clerk told us about what a crappy job he had. Good thing there is a Bed, Bath, and Beyond down the road. I'll be headed there shortly so I can get a good night of sleep. Stay away. Or ask if pillows come with the standard rack rate. read more

DO NOT STAY HERE. Room heater did not work at all, while outside temps were upper 30's. (January 2016). Freezing cold in the room all night. If we didn't check in very late and exhausted we would have left. Horrible mattress No water pressure in the shower. Took 10 minutes to rinse hair. Very small bath towels. And the line was so long at the front desk the next morning of folks complaining, we just left. DO NOT STAY HERE. read more

We loved this hotel! We were in town for a football tournament and it was close to lots of shopping, restaurants and the field. They offer free popcorn, coffee and cookies 24 hours a day! It's was miserably hot outside and they allowed a group of ours to have dinner together at the high top table in the front area. Tyler who checked us in was really helpful. read more

Don't come expecting a 5 star stay, but if you want a cheap room with adequate amenities, this is your place. I've stayed there a couple of times, and it's nothing fancy, but does offer the basics. Bed isn't the softest, but it is bed bug free. Bonus! The pool is nice, yet small, and it's affordable and near shopping and dining. read more

Got this great deal on priceline for a few days and definitely a great stay it was. Tyler, Brandon, Jinesh delivered exceptional customer service and was very friendly in a courteous manner- thank you. I was welcomed to a room that felt like the Hilton Garden Inn with a comfortable king size bed with plush pillows, great working powerful air conditioning,super desk with comfortable chair, good working internet, lots of drawer space, well taken care of bathroom. The hotel is located right off the interstate and near a lot of conveniences such as McDonalds, easy access to I-75, Cracker Barrel, gas stations, and other amenities. It's nice to feel at home with their popcorn, freshly baked cookies, and a choice of tea/coffee. This stay was memorable because I remember watching the presidential election on their main large television on the main floor and it was nice to see president elect Trump win and the other people around were friendly while watching the debate in a family atmosphere. On another note, the service was above and beyond every expectation leaving zero room for any disappointment - thank you- for the wonderful service. This is the place to be and in my mind, the number one in Wesley Chapel. read more

i stayed at the hotel for my birthday 06/22-6/24. this is a beautiful property the common areas in the hotel was clean. they had a different variety to choose from the breakfast menu versus the regular cereal and stale pastries. i checked out of the hotel on 06/24 and realized i left 2 items behind and requested it be sent to me. i contacted the hotel and spoke to divine mayes who was very helpful and assisted me on the phone that day. fast forward to today, i called the hotel and spoke to divine mayes to see if the package was mailed off since 2 weeks has passed when it was mailed and haven't received it. ms. mayes went out of her way to inform the manager the package wasn't received. the manager, jenish patel went to the mail office to discover the package was sent back because they delivered it to the wrong address. the information was eventually correct and the package is on its way now. i want to say thank you to divine mayes and jenish patel for your assistance in this matter. read more