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    Beth Ann Designs

    5.0 (1 review)
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    Jewelry repair

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    11 years ago

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    Guy Edward Family Jewelers - Profile

    Guy Edward Family Jewelers

    (15 reviews)

    $$

    I have been a patron of Guy Jewelers for about 15 years and gave many recommendations to my friends…read moreand family. Several engagement rings, wedding rings and other jewelry from pandora to custom pieces have been acquired. Recently I inherited a large diamond ring that has been in my family for over 85 years but the setting was old and too large for my hand. Julia spent time with me and designed a setting on the computer that suited me perfectly. She listened to my concerns and wants and created a ring that is gorgeous! Everything I asked for was accomplished and I am extremely pleased with the results. They even added "wings" inside the ring so it can slide with ease over my knuckle and stops the diamond from turning. I'm looking forward to doing business with them again in the future.

    When I went to Guy Edward's New and Estate Jewelry, they offered me ONLY $404 for 10 grams of…read more14-karat gold. This was a blatant attempt at scamming and deception from the start. The shop was cluttered and unclean, setting a questionable tone. They tried to convince me that I needed to apply an additional 54% reduction on the 14-karat gold price, even though the spot price of $71 per gram was already adjusted for purity. This was just a tactic to lower their offer even more. They also lied about the weight of my gold, claiming I had only 9.7 grams when the reality was different. In contrast, Dublin Jewelers offered me a fair and honest price of $760 for the gold and an additional $105 for the gemstones, totaling $865. This stark difference highlighted how much Guy Edward's was trying to not just shortchange me but completely rip me off and take advantage of a potentially unknowing customer. They were not only undervaluing the gold but also ignoring the actual weight and the value of the gemstones. What made the situation even more frustrating was that when I initially went in, I pretended not to know anything about the actual gold value. Once I mentioned the correct spot price, they looked surprised and tried to gaslight me one last time, but ultimately they gave up once it was clear that I knew exactly what was going on. The entire Family and Staff joined in on the dishonest tactics, collectively trying to gaslight me and push me into thinking the other shop made a miscalculation. It was a coordinated effort to rob me. Gold price is easy to see there should be no games played with the price they knew there is zero excuse for this even removing the value of stones they were trying to rob me as Dublin Jewelers offered me 760$ for gold ALONE comparing that to Guy Edward's offer of 404$ it's clear this wasn't just them offering a bad rate but them completely trying to take advantage of me and steal from me. In summary, Guy Edward's Jewelry is not trustworthy. They knew what they were doing and chose to deceive me anyway. I strongly advise anyone considering doing business there to look elsewhere and choose reputable jewelers like Dublin Jewelers. This business is NOT helping their customers get the full value for their precious metals . They thought I was someone who didn't know any better and tried to exploit me extremely disappointing to see people treat others like this. Buying gold makes money already there is no need to scam. Pure greed this is worse than a just bad offer it's a scam. (Gold on table is what they offered only $404)

    Dickens Jewelers & Design Studio

    Dickens Jewelers & Design Studio

    (18 reviews)

    $$

    Victor and his family are fantastic with what they do. They…read morenot only sell jewelry, they repair too. Very reasonable and they get it back too you right away.

    I brought my all‑original 1960s Omega Seamaster to Dickens Jewelers in Clinton for what should have…read morebeen a simple, straightforward service. What I got back was the most dishonest, incompetent, and unbelievable experience I have ever had with any business. They lost my original Omega crown -- a part that matters enormously for originality, value, and collectability. When I picked the watch up, I immediately noticed a cheap generic crown installed. When I confronted them, I was given an absurd explanation: they claimed this random generic crown had "just happened" to be found on the floor and they "assumed" it belonged to my watch. The idea that a generic crown just happened to fit a 60‑year‑old Omega Seamaster is insulting. I told them I had photos documenting the watch with its original crown before I brought it in and would be happy to show them. Their response? They told me they "trusted me." After hearing their story, I certainly didn't trust them. I then wrote a letter explaining that they had lost a 60‑year‑old original part, damaging the watch's integrity, history, and value. After that, I received multiple calls a day from them, which I ignored because I wanted everything in writing. The explanations continued to change. Suddenly they claimed they bought a magnet, found my original crown, and reattached it. I picked the watch up -- and the crown fell off immediately. I took the watch to another jeweler for an independent evaluation. Their watchmaker found a damaged stem and glue inside the watch, apparently used to hold the crown on. Yes -- glue. Inside a vintage Omega. That jeweler also told me I was one of countless people who had brought in watches "serviced" by Dickens that needed corrective work. As of a few days ago, their watchmaker is literally removing glue from inside my watch because Dickens' "resolution" was to glue the crown on and glue the watch together. Truly unbelievable. Even after losing original parts, damaging the watch, giving me contradictory stories, and returning a watch that fell apart in my hands, Dickens Jewelers only offered a partial refund of the service fee. I had to dispute the charge through my bank because I no longer trusted anything they said. My Omega survived more than 60 years. It took Dickens Jewelers one service appointment to lose original components, damage the movement, attempt a shortcut glue repair, and give me a series of explanations that made the situation worse every time they spoke. It goes without saying that even a 1‑star rating is far too generous. The only silver lining is that this happened to one of my Omegas and not one of my vintage Rolexes, sentimental pieces, or much higher‑end watches. If Victor and Kevin are willing to lie pathologically about something as trivial as a routine service on a vintage watch, you have to ask yourself a very uncomfortable question: what would stop them from lying about something with far greater monetary value, carat weight, or sentimental importance -- like an engagement ring, wedding band, or family heirloom? There are several far more competent jewelers right here in Clinton, NJ. I strongly advise using any of them and avoiding Dickens Jewelers at all cost.

    Kerkula's Jewelry

    Kerkula's Jewelry

    (1 review)

    I found my new jeweler!! Kerkula's Jewelry is a small shop that specializes in custom jewelry, but…read morethey also do in-house repairs. They're located in the Gay Street Commons and they buzz you in, so I think you need an appointment. I am new to West Chester and I needed to find a jeweler to complete a few repairs, but I was dragging my heels. Meanwhile, my boyfriend needed a link removed from his watch and he decided to try Kerkula's Jewelry, due to its 5.0 Google rating. After he called to confirm that they would be able to help, he told me that he believed the man he spoke to was black! I was very intrigued and decided to tag along. I dropped off several pieces and they were complete in less than a week! The work looks good, the pricing was fair and the customer service was top notch. They even agreed to meet my boyfriend outside of the shop to deliver his watch due to his work schedule and the tight turnaround he requested! Kevin does honest, quality work and he kept me informed the whole way. We will definitely be back for more repairs and probably a custom piece or two. He wants a custom pendant and one of these days I'll get a ring. Thanks Kevin and Talema!!

    From the owner: "Kerkula's Jewelry is a retail jewelry store committed to enhancing your experience in purchasing…read morefine jewelry. Our expertise lie in custom jewelry whether hand carved wax pieces or 3D modeled, we manufacture then cast them all. With these resources available to us, Kerkula's Jewelry is able to offer you beautiful and unique diamond jewelry pieces at extremely competitive prices every time."

    Beth Ann Designs - jewelry - Updated September 2026

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