I used this company in March. The plumber came by and the next day I had the same problem again…read more The problem somewhat subsided and would come back here and there but then I got fed up and called them to tell them it's not resolved and they said he should have done a camera view not a snake and I would be charged for them to come back out. If I paid you to solve the problem and you didn't solve the problem why would I pay you again? Bad business. Ineffective resolution to my problem and more expensive than the competitors. The plumber from the company even told me the prices for John the plumber are ridiculous. Do not use!

Tech showed up and quoted 2 washer box installs at $2400.00 total for both I signed and agreed to…read morethe price. Wall was cut open so he could clearly see what was involved with the job. Installed 1st washer box with zero issues and when he returned a few weeks later to install the 2nd washer box he raised the price to $2400.00 for just the 2nd box alone. I confirmed pricing the day before with the office and then the day of when I questioned the tech and spoke to the manager he was rude and belittled me asking if I read the "fine print". I have never felt so disrespected before in my life. This company is the pure definition of the bait and switch. I would NEVER refer or recommend them under any situation. If I could leave ZERO stars I would. BUYER BEWARE. UPDATE Job was performed by Mainline Plumbing for $650 which is HALF of what I paid for the original job with NO attitude and BS. Also wanted to add that when John The Plumber performed the first install they took it upon themselves to use another contractors vacuum which was damaged and had to be replaced. Do yourself a favor and AVOID the drama with this company.

I had already had the pleasure of working with Andre at my house - we had a problem with no hot…read morewater in the bathroom and he literally fixed it within minutes. But when you have a business with 2 bathrooms and a bunch of customers all day - plumbing issues is one thing you cannot have! He was so great with planning, he got us in so quick! He was able to come in the same day and save us. We had already had a great experience and now we just recommend him even more. Nothing better than having a plumber you know is honest and can be trusted. Can't thank you enough for saving us from what could have been a major nightmare.

best service ever ! super polite and on time with service left everything super clean witch is rare…read morewith these services and super fast I am super satisfied with everything ! thankyou so much super recommend

After seeing the great reviews for this plumbing company, I called early in the morning and Dean…read moreanswered. I was thrilled he said he could come to our home in the morning, and he even arrived ahead of his scheduled time (which was much appreciated). He was able to resolve our clogged pipe issue quickly, and his fee was definitely fair. He was very professional and personable as well We will be utilizing his plumbing services in the future.

These guys did a great job on a recent plumbing project I had…read more I had them come by for an estimate the other day. At the last moment before the plumbers arrival, I had to rush out and pick up one of my kids because my wife was running late. Despite the change of plans, he persevered, kept in touch, assessed the situation and gave me a price without any hassle or drama, which I appreciated. Some companies are not able to give estimates without both homeowners there walking thru everything which is ridiculous. Anyway, he came back a few days later, showed up right on time for the job and got to work right away. There was minimal disruption and the guy worked very well independently. In the end the project was completed successfully and everything was done exactly as I wanted. Five star work! It's kind of cliche but it's a little hard to find a good plumber these days. I'm glad to have found these Star Line and will definitely be using them in the future.

Came out, check the issue we were having and they were very honest. They didn't try and sell us up,…read moresome big unnecessary job. Will definitely call them again and recommend to friends and family!

A tech came over during the time window quoted for a free estimate. Chris greeted us with a smile…read morewith a pen and business cards. He took a look beneath my bathroom sink which had a broken P-trap so the drain assembly needed to be replaced. The whole replacement took less than 20 minutes and cost $250 cash. He was friendly overall and showed me all the parts he carried in his van. The only reason why this review isn't 5 stars is that being in the construction industry myself, $250 for replacing a Ptrap assembly isn't "1/2 Price"; in fact slightly more than what another Plumber quoted.

Wonderful service. Had a problem with my daughter's toilet and ended up going with a whole duct…read moreclean on both toilets, showers, and sinks. Job was completely smoothly and quickly. My cat also warmed up quickly to our guy which was sweet as well.

Look elsewhere!…read more Save yourself the headache: go online, find a company that offers free estimates, and avoid this business entirely. I scheduled an appointment with this company to check a bathroom pipe, but they completely failed to disclose that they charge a service fee just for the estimate. Many plumbing companies offer free estimates, so I was incredibly surprised and unhappy to see these unexpected charges on my bill. They should be upfront about their fees before sending someone out.

I received an email offering "Complimentary Whole Home Plumbing System Inspection." I got the same…read moretechnician, Marius, that came out to do plumbing work last October - so he knew the lay-out of the house, and was able to jump right in! While working, we chatted, and it was like talking to an old-friend. I knew there were a few things on my list to fix and repair - This was a good reminder, by someone that I trust. Thanks Marius, and thanks Benjamin Franklin Plumbing (Pompano) for making me feel valued, and heard!

If I could, I WOULD GIVE 10 STARS to Edwin Colon of Benjamin Franklin Plumbing…read more I have never seen a contractor work so hard, or be more determined to resolve a problem than this guy. What started as an awkward problem turned into an extremely difficult job, but Edwin would not give up until it was completely fixed. The folks at Benjamin Franklin also keep you well informed and updated regarding appointment times etc., and they turn up on time, which is refreshing. When I need a plumber in future, I know who I am calling. Thanks again Edwin, and all at Benjamin Franklin.

We had a clogged line that was making the toilet overflow into the shower so we needed someone…read morerather quickly. He was able to come the next day was super clear with his communication and showed up on time. I would definitely use him again

My main drain was clogged exiting my kitchen. When I connected Cloghunters they gave me a quote…read moreover the phone. It was less than 1/2 of what I have been charged in the past for the exact same situation. They arrived exactly on time and snaked out my main drain. Prompt, no increase over the phone quote and cleaned everything up. I will not use anyone else now. Definitely recommend Cloghunters.

I called with a question for a potential service call. They had me on speaker phone and I could…read morebarely hear him. I mentioned multiple times that I could barelty understand and he had long pauses. It was obvious his attention was on something other than our call. Apparently they didnt need my business

Excellent service with emergency visit during a weekend, and detailed project report. Very…read moreresponsive and professional, which is nice during time-sensitive event of home water damages. Highly recommended.