I lost my hearing aides, they were still covered by the lost or damaged agreement. I called the…read moreoffice and told them, gave them my credit card # to pay the deductibl. I was told that they would be in the office within the week. I am now in week number 7 trying to get my replacements. every time I call it's a different story. I would highly recommend that you find a more reputable doctors office

Excellent in all aspects. I waited six months to review and make sure everything went as planned…read more The service was great and very professional, and the hearing aids were a perfect match. Everything is still going well.

Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

I have been going to Andover Hearing Center for over 3 years. Wendy is Wonderful. She always…read moremakes me feel good. There is no problem she can't handle. I would recommend her in a heartbeat. The office staff is also great, which is not always the case in all doctors offices. I have never had any kind of problem getting an appointment, and Wendy is always on time. Thank you.

Wendy did a tremendous job helping my father with his hearing aids. She also setup a system that…read morebroadcasts his tv audio directly to his hearing aids. It works great. He loves the system and not having to read close caption anymore. I highly recommend her. Thank you Wendy!

Last week I was in Byfield, MA to share Thanksgiving with my daughter and her family. When I…read morearrived in Byfield, I discovered that my Resound hearing aids had a problem. The folks at New England Hearing Care in Newburyport went out of their way to provide exceptional service to a 90 year old man who could barely hear without his aids. I would rate the team at New England Hearing Care with a 6 if Icould. They deserved it, for which I am exteremely grateful. Henry W. Leeds

The staff are very knowledgeable and made it a pleasant experience. They are very thorough and…read moreexplain everything, to make sure you are satisfied.

Dr. Robertson is a skilled audiologist who she stands behind her work. I had custom ear molds made…read more It is common for molds to need adjustments. Doctors Robertson worked with me until the molds were comfortable for no additional charge. She is the best!

Dr. Robertson is, as Yelp says, "as good as it gets!" She is very competent, professional,…read moreempathetic, and patient-oriented. I brought an elderly friend from Florida, staying with us for a week, to Dr. Robertson because it appeared to me that his hearing aids just weren't helping him much. Within ten minutes, she had assessed, using digital aids (yes, she has up to date equipment), that he was hearing only 50%-70% of what he should be hearing. By the time we left an hour later, he was so much more animated, having conversations with us that he couldn't have had before we saw her, that it was amazing. I am a health care professional; this visit reminded me that some health care professionals are better than others. Dr. Robertson is excellent.

Dr Nancy Charest is the best. Very knowledgeable, listens well, easy to talk with. I have gone to…read moreher for almost 6 years now for hearing issues. Got my first pair of hearing aids 5 years ago last December, got my second pair this January. I just convinced my 92 yo mother in law to also go see Dr Charest for badly needed hearing aids. She loves being able to hear properly again! Staff is also very helpful and efficient as well

From the phone call to the reception desk to the professional technician, I can't say enough about…read morethis Audiologist practice. I've been a client for years. Big shout out to Cindy & Jessica for your assistance. Alan A.

Celia and the team are great. They really helped with my elderly dad. Because of scheduling…read moreconflicts I couldn't get my dad to his hearing aid fitting. Celia.went over to his nursing home behind.Beverly Hospital to see my dad personally. What.a.huge.burden lifted from my shoulders. Thank you so much!

From the owner: At Hearing Services of Cape Ann, we are dedicated to helping you rediscover the joy of sound. As a…read moreleading audiology clinic, our expert team provides personalized care and comprehensive hearing solutions tailored to your unique needs. We believe clear hearing is vital for connecting with loved ones and engaging with the world around you. Located in Beverly, Massachusetts, our professional staff is committed to improving your quality of life through better hearing. Trust us to guide you on a journey to clearer, richer sound, ensuring every moment is heard.

Out of business as of 2024…read more After many years doing business with Tony, I would have appreciated a notice informing me/is you were going out of business. No notification other than a post on your web page and a sign on the door was not "caring" for your patients.

I have needed hearing aids since the early 1980's. Since that time I have dealt with 6 different…read morehearing specialists. None have come close to the professionalism, understanding and accommodations displayed by Medical Arts Hearing. From my initial evaluation, to each and every time I have needed assistance, Tony and staff have been there for me. When you need to hear, hear me now, trust and see Medical Arts Hearing Instruments. Highly and sincerely recommend!!!!

They are only open three days a week. So if you have a problem on the days they aren't open, you…read moreare out of luck. Sort of seems like a hobby not a business.

Dayna listens, She speaks science in everyday English. She knows her craft in detail and applies it…read moreto fit her clients needs. Her receptionist is one of the best meeters and greeters I have ever met. And not insignificant for this 90-year-old guy, parking east easy and steps from the office door. I am a multidecade user of her services. Graham W June 3, 2026

I called to reschedule my doctors appointment today and the most lovely woman answered the phone…read more I'm not sure of the spelling of her name I apologize for butchering it if I do, but Kris's phone with a surprising amount of positivity for 5:00 pm as she worked on fixing her computer. She had a conversation with me about. my school and how she's so excited for me to become an aesthetician mind you I just met this woman on the phone Derry medical you better read this she is nothing short of a gem cherish her!!!!! Very rare to find someone so enthusiastic in customer service.

they do not know the meaning of patient care. they seem to be interested in your money and not…read moretrying to help you in a timely and intelligent way. Find a ç different organization for your health care needs.