My whole family (kids included) has been under the care of AFP, spearheaded by Dr. Atkinson for…read moreover 20 years. I haven't had any other PCP. The care provided at this practice is excellent and Dr Kate is truly exceptional. They following their patients with long term health conditions very well but also follow up quickly in emergencies. Office experience is not perfect but works well enough. It is obvious they care for all people regardless of race, sex, sexual orientation. I highly recommend.

My husband and I switched to this practice a few years ago and we are so glad we did. Everyone from…read morethe receptionists to the MD's to the nursing and PA staff are on top of their game and committed to providing caring family medicine. We have never had a more responsive medical team that communicates so well with each other and us. Plus there is a dog! Joan S Leverett, MA

Bob took care of me well and he explained everything that I need to know. He's always available in…read morecase I have questions. I like his service very much.

This company does not answer the phone nor do they have a timely return call rate if a message is…read moreleft. I am a current client that has been trying for over a week to get through to all 3 offices to get an adjustment on my hearing aid. A new hearing test indicates a significant new loss to which is why my aids are not working as they should. I may have to change my service provider to get assistance and when the time comes, a new hearing aid. A one and done sale is bad service in my opinion.

First off. This Bryan D. from "Greenfield town" Is off his rocker…read more I have been going to this practice for a number of years. I have never . ever had anything like he had written. Number two Bryan should have taken his "partner" to the ER if she could not breathe. Very silly post because any receptionist would have identified someone struggling to breathe immediately. I myself am reaching out today to say that I am not believing your story. Looking at your past post I see a habit you have of posting bad reviews. Now Bryan I wonder why you feel the need to embellish facts. If you need to speak with a specialist about you actions I recommend going to Cooley er and maybe they can help you. Unless of course you feel the need to put them down also. This practice has never let me down. Ever.

My open letter to DFM:…read more To Any and All Concerned Parties at Deerfield Family Medicine, Cooley Dickinson, or Mass General, I'm reaching out today to offer my perspective as one of your patients' partner. My partner, (redacted), has been suffering from some sort of respiratory illness for the past two weeks, as have our two year-old son and I. Specifically, I'd like to focus our struggle to get Megan a new inhaler for her underlying asthma, which greatly exacerbates her illness. The low point in this situation for me was the 24 hours in which I tried desperately and unsuccessfully to comfort and distract our son while his mother repeatedly wheezed herself crosseyed and blue, and coughed until she threw up. He thought she was dying like our family pet did a few months ago. Imagine a terrified toddler asking you over and over, "Mama die? Mama die?" For that, you will forever hold a very dark place in my heart. It seems unnecessary to put my family through that when all we needed was for DFM to place a call to the pharmacy and order an inhaler to replace the one she used up more quickly than expected during her illness. Even more unnecessary, and adding insult to injury, was your receptionist becoming angry and rude when Megan was struggling to speak clearly because she was short of breath during one of the many times she called and waited patiently through 10+ minute holds to try to straighten out the situation. Please convey our sincere apologies to this receptionist who Megan so deeply offended. Perhaps everyone at DFM who failed to get Megan an inhaler should also apologize to the receptionist for her lack of volume. Maybe we can all pitch in and buy her some cupcakes as a token of our regret for being an annoyance. Fortunately, Megan was able to make an appointment with Health Services at Mount Holyoke College where she is a student after we gave up entirely on DFM. They saw her immediately and put her on a nebulizer the moment they saw how badly she was struggling to breathe, and prescribed a steroid-plus-albuterol inhaler in addition to her regular inhaler. They called it in to the pharmacy immediately, and she had her medications in hand within 20 minutes. Apparently it's not impossible to get someone urgently-needed medication for an acute condition in a reasonable timeframe. As I write this, it has been roughly 48 hours since we started trying to get the rescue inhaler from DFM, and the pharmacy still hasn't received the script. As far as DFM knows, she's still struggling for breath. I'll be interested to see when, if ever, we get a call from the pharmacy to tell us the no-longer-needed prescription is ready. I'm sure you have reasons/excuses for this massive failure. I don't care. Figure it out and do better, or close the practice. Be aware that this is an open letter, which I will distribute as widely as possible, both to the public and the administration of Cooley Dickinson and Mass General. My goal is to cause at least one person at Deerfield Family Medicine to lose their job. Sincerely, Bryan W. Dolan

A really great facility to have surgery at. I was there for shoulder surgery end of November, with…read moreJennie Garver as the surgeon. The entire staff is professional, warm and empathetic. I felt well informed and like I was in good hands. All went well, and I was home the same day.

Dr. Lynch was the one Dr. who understood my problem. Many…read moreDoctors have little knowledge of what the issue was, and how to remedy it.

I've been a NIM patient more than 30 years, and Dr Lynch's patient for almost as long. I'd…read morestruggled with my health since infancy, and never really understood my medical condition until I became a patient at NIM when I was in my 30s. I love NIM and don't know where I'd be without this clinic! It's one of the only allergy clinics in the country that does end-point-titration allergy-therapy, which makes such a big difference in successfully controlling my allergies. (I used to have to fly from Massachusetts to Dallas for end-point titration!) I've suffered in the past with terrible, debilitating autoimmune symptoms, which Dr Lynch--who actually cares, listens and works with me--helped me resolve with natural supplements, dietary adjustments, allergy shots, and minimal medications. The NIM staff is kind and efficient, and I believe it's no accident that there is low staff turnover. Some staff have been there for as long as I've been a patient. I very highly recommend NIM to anyone suffering from chronic health conditions.

I can't say enough wonderful things about Synergy! From the moment you walk through the door,…read moreyou're met with an atmosphere of genuine care, professionalism, and warmth. Every member of the team is not only incredibly knowledgeable in their field, but also incredibly friendly and approachable. You can tell they truly care about what they do and, more importantly, about the people they serve. They take the time to listen, answer questions, and make sure you feel comfortable and informed every step of the way. Their level of expertise is only matched by the kindness and respect they show their clients. It's rare to find a place that combines both skill and heart so seamlessly -- but Synergy does exactly that. If you're looking for a place where you'll be treated like more than just a number, where the people are passionate about helping others, and where excellence is just the standard, look no further. Synergy is a gem, and I'm so grateful to have had them. Thank you! Judie Derouin

Absolutely disgusted by this place. I called to set up physical therapy appointments due to a motor…read morevehicle accident and they told me they won't accept patients who have been in accidents because "they've had problems getting paid from those claims. So, unless I was willing to pay out of pocket or go through my own insurance, they couldn't help me. Clearly, they aren't patient driven, they discriminate based on your injury, and are just generally over all unhelpful. Go somewhere else, literally anywhere else, you'll be better off!!​

The staff at this Practice has been wonderful to deal with and on the ball. In particular, my PCP…read moreis excellent! Knowledgable, kind, thoughful and thorough. I know I am in excellent hands with her and I'm very grateful. My only frustration is thrying to reach someone by phone. It is rarely if ever answered, which can delay making appointments and questions being answered.

This place is great! Everyone is nice and helpful. The doctor I had was truly amazing. I had asked…read morehim that I wanted blood work done and he made it happen without disregarding me like the nurse from John P Musante Health Center did (located at 70 Boltwood Walk Amherst, MA). He would explain everything in detail and he would even go over my tests with me and explain the results. I like how there's an in house lab here so you can get your blood work done there. It was easy to make an appt here. A nice little doctors' office!!!