Thank you to the team for hosting us during our visit, but unfortunately, my experience fell far…read morebelow expectations--especially for such a well-known, highly regarded brand. I was referred through the Four Seasons and booked spa services while in town for a week. While I paid full price and tipped accordingly, the overall quality of my services was disappointing. My facial, in particular, was not up to standard. I've had a HydraFacial before, and this experience was noticeably inconsistent. The serums that are typically left on the skin were removed, which was surprising and not in line with what the service should be. Meanwhile, my friend received a completely different (and much better) version of the same facial, including additional modalities and proper finishing--this level of inconsistency is a huge red flag. The massage was also underwhelming. The technique felt minimal and lacked intention, especially compared to my friend's experience, where she described a thorough, tension-relieving service that clearly went above and beyond. I did bring my concerns to the front desk staff before leaving, specifically about both my facial and massage. Unfortunately, the response was disappointing--they looked at each other as if unsure how to respond and offered no feedback, follow-up questions, or attempt to address the situation. At that point, I simply paid and left. (I will add that our initial encounter with the spa front desk girl who gave us a tour was exceptional and had great customer service etiquette. Sadly, she left as I was changing.) Customer service unfortunately didn't improve afterward. I inquired about Pilates Reformer sessions, and the front desk staff were less than helpful. I also followed up via email and didn't receive a response until a week later--which, again, is disappointing for a business of this caliber. Overall, between the inconsistent services, lack of accountability on-site, and delayed customer support, I left feeling that the experience did not reflect the price point or reputation. I had high hopes, but sadly, I'm not very impressed.

I regularly go to 24 Hour and when I come here, it's night and day. Place is super clean, smells…read moregood, and machinery is well kept and is up to date. They have a juice bar and other businesses like a salon. Fresh cold towels dipped in eucalyptus as well as dry towels. Mouth wash, q tips, cotton balls, tampons etc! Love that there's a basketball court, pool, spa and steam room! It's just pricey but you get what you pay for!

My experience at City Sports Club is great! I signed up for personal training with Edwin whom I…read morehighly recommend. He's a Master Trainer at the club, very thoughtful, well experienced to his clients and know what he's been doing.

This gym runs itself as if the complaints from clientele do not matter. If anyone is reading this…read moreon yelp, change the yelp review sort to "recent" & u will see the true reviews. The stairmasters have been broken for some time now with the first one being broken for 2-3 months. One by one they broke & now they're all broken. I understand gym equipment can break from time to time but the fact that ALL stairmasters are broken, 30% of ellipticals are broken, a handful of treadmills, & the weight machines upstairs are missing pins, broken cables, etc is just pitiful from a gym like this. VARIOUS THINGS HAVE BEEN BROKEN FOR MONTHSSSS!!! The LEAST they could do is communicate to us what is going on & what they are doing to rectify this situation. I usually do not write reviews unless necessary to make a change to the establishment. I hope this review finds its way to someone who can do something Side note: this gym also is starting to have an issue with people hogging machines while doomscrolling on their phones between sets as they are "resting". If that grind your gears, this is a heads up. Side side note: notice how management only replies to "positive reviews"; this is a critical review from an intermediate gym goer(3 years of hypertrophy training) for some context.

Best club I've experience in the city, super friendly and helpful staff! Clean tidy and great…read moreenvironment to get a sweat in

Best gym experience I've ever had! Cleanest facility I've been to, nice staff, and best…read moreaccommodations i've seen in the bay!

Went here for the pickle and padel glow in the dark event. Wish there is an easier public…read moretransportation method to get here. Otherwise it's a decent facility for padel and pickleball.

Great workout area for pickleball and padel! Staff is wonderful. They have ping pong tables and…read morepaddles and TV and merch store. Bathrooms are outside which is annoying. It can be pricey but it's cheaper if you are a member. They also have social events! Very clean. I wish it was easier to take Muni or the ferry here.

Small yet has what you need to sweat. If you're driving There's no validation on parking before 5…read morePM $20 or 45 minute workout with a couple hundred dollar membership not worth it. Park on the street or come on a non-busy day. Or after 5 PM.

This is great office club right down in the financial district. The locker room is luxurious and…read moreeverything is provided, which is great since I only use it when visiting for work. The fitness area isn't very big at all, but really has most of what I need. Recognize this is truly a business type gym, just what you need and nothing more. It's got few windows, but knowing what you're going into, it makes great use of the space.

I was able to score some guest passes and the experience was incredible!…read more I really like the ambiance. It's kind of like being at an upscale bar/restaurant. Surprisingly the food/drinks are reasonably priced (for a sporting event). It's an ideal spot for a pre-game meal and drink. Also - we did come back later in the game because the restrooms are much cleaner compared to the typical stadium restrooms. Also - it's really cool that you get to go on the warning track before the game.

Great place to grabe a cocktail and dinner before a Giants game. So much history on the walls!…read moreAwesome view of the bay and of field level. If you have an opportunity to go to the Gotham Club before a game take it, you will have an amazing experience.

Bay club camp is wonderful with caring staff and counselors who truly take the weight off parents…read moreshoulders and give the absolute best care to these kids. Would highly recommend 100%

4 stars simply for the quiet room and lounge area in the women's restroom. Have not had the…read moreopportunity to fully experience this location yet as I go to other locations, but I enjoy the amenities here.

The staff is friendly and helpful. Most importantly, no pickleball noise. I'm glad I was invited to…read moreplay at this location.

Only game in town for indoor courts which is a shame because they know it's a monopoly and they…read moretreat the tennis members accordingly. You can find high-quality players but not much in the way of clinics for advanced tennis players. I do like the singular coach who does advanced clinics (a lot!) but the facilities aren't kept up the way they should be and it's hard to feel like you get your monies worth. I continue to be a member as there's no other option but it's a shame they're not responsive to member feedback (which I personally have been giving for multiple years).