Hate going to the Dr because I'm rarely sick. When I'm sick I don't feel I'm sick enough to be there. My wonderful practitioner today looked at me after reading my complaints and was wonderful. A severe sinus infection. (My eyes were even oozy) Was hoping to get better on my own but only got worse. Great service and "bedside" manner. read more

I didn't get far because they demanded a credit card to charge before being seen. I have hit my out of pocket until July so there shouldn't be any charges. I'm not doing that because there have been too many billing errors with medical providers and I'm not paying for a billing error that needs to be resubmitted. It was a really fast trip. read more

BetterMed does not have basic capabilities such as a nebulizer for asthma. If you need actual medical treatments, you need to go to another provider. read more

The most useless place on earth. My husband wanted them to just check his eye since it's been bothering him. They wouldn't even let you in without a card on file(a credit/debit) for us we prefer full cash payments(as in all at once) they pretty much were just rude through the entire ordeal with him and needless to say that Better med doesnt even deserve that 1 star. Thanks for nothing. read more

For the place to be empty had me waiting for one hour before being seen by the doctor. I had to make sure they didn't forget about me. Communication is key & professional but they lack both. When I finally got a chance to see a Nurse Practitioner she didn't even look at the infected area just rushing me out the office. DON'T BROTHER TO WASTE YOUR TIME GO SOME WHERE ELSE! read more

Yes I arrived 15 minutes before closing but when I called to verify they were still seeing patients I was told yes. The receptionist was unpleasant, and very unhappy to serve us. Once getting past her the nurse who checked my child's vitals wasn't much better... I apologized as soon as she walked in for being there so late which she responded with an eye roll "I just haven't eaten and I'm pregnant". I again apologized. The only reason I am giving them 2 stars instead of 1 is because the second nurse we saw was phenomenal, she talked to my daughter, got on her level, and really showed compassion for her. I was also please with the level of service we received from the doctor.. If BetterMed isn't interested in serving patients durning their regular business hours they should probably let people know they see their last patient 30 minutes before closing so the staff can leave "on time". read more

I took my wife to the Bettermed Ashland office for an upper respiratory issue. During the visit, she was told by the PA that was the provider for the day that he would be prescribing a specific medication for her issue and even asked which pharmacy would be best for us. I went to the pharmacy to pick up the prescription and was told there was nothing on file. Confused, I called the Ashland office and was put on hold for twenty minutes and hung up on three times with no explanation. I then went to the office in person and was told that no prescription was ever ordered for that visit. Good luck to you if you seek care here and expect a prescription to be filed correctly. An apology on the part of the staff, even though it's a small gesture, was also never given. I'd rather drive 20 minutes farther than deal with this office again. read more

Clean and Welcoming clinic. Staff was quick, very helpful and thorough. Would definitely recommend this place

I have been to this location many times for both myself and my daughter. The staff is friendly; the doctors are very knowledgeable; and the facility is clean. I have never waited for more than 5 minutes for a room or 10 minutes to be seen. Even with xrays and a doctor visit I have been in and out in under and hour. Highly recommend this location. read more

Care was good, but I was charged almost $400 to have my blood pressure, pulse, and temp taken by a nurse, and have a PA listen to my chest and send 3 scripts to a pharmacy. No other interventions, less than 30 minutes in and out. Billing was coded too high for a first patient visit. No complete medical history was taken as one would expect. I should have gone to Patient First-it would have been less than half the cost. I've even had visits there with x-rays and an EKG for half the cost. I will not go back there....we can't afford it. My ER copay is less! read more

Thank goodness for this place! I called before hand to be sure they took my insurance. I drove 20 mins with horrible cystic pain. To be greeted by a friendly gentleman at the front desk ,checked in and escorted to a room . No wait . Michael took my vitals and was very friendly. (And easy on the eyes :) ) I was then seen by John the NP who was extremely nice and very knowledgeable. He even gave me info on what pharmacies were open so I could get my medications that day. I was in and out in no time. The service was amazing and I will definitely be using this location in the future. As far as the other reviews. One mentions having a kidney stone. Well this is an urgent care. Not an ER. So it is no wonder they didn't see you. No need to post a negative review due to your error In judgment. read more

They do not honor appointments. I am sick, and wanted to get the PCR test for Covid. I followed their instructions to book an appointment, entered all my personal information including identifying documentation. I showed up on time, after they texted me to tell me my appointment time was coming up and to arrive. I walk in And I'm told that they can't honor my appointment because they've had other walkins and I'm going to have to wait up to an hour. Seeing as how it's possible that I actually have Covid and there were other people in the waiting area, I told him I was not comfortable sitting in there and exposing people to whatever it is I have. He said I can wait in my car if I wanted to, but when I asked how long that would be he said an hour. Did I mention that I'm sick?? What's really hysterical is they texted me after I got home to ask me why I did not keep the appointment. You've got to be kidding me. Don't ask people to make appointments if all you were really doing is taking people as they show up. The point of the appointment was to limit how much time I was in a public building exposing other people. Never again. read more

My 3 year old received amazing care here. The staff went above and beyond to make her feel comfortable, her nurse even created a princess bandaid for her and somehow got an IV in her without tears. By the time we left my daughter went from miserable and lethargic to smiling and eating. The office was very nice and there was no wait. Everyone from the Physicians Assistant to the front desk staff were extremely friendly. I highly recommend this urgent care! read more

They refused me service and I had to drive myself 30 min to an actual hospital for a kidney stone. The pain was so severe I almost fainted on the route to the hospital. Horrible place !! read more