This is a mediocre urgent care. They want you to handle all the check in information online…read moreincluding taking a photo of your insurance card front and back and photo ID front and back. It's tedious when you're not feeling well. The lady at the front was kind to others but not particularly nice to me. The clinician who saw me was eager to diagnose my issue as a virus that needed to run its course rather than listening to me when I advocated for myself since I knew what was wrong. It's super close to me but I'll hesitate to return in the future. I'd rather go to Patient First for a slightly better experience.

We were in a hotel and my daughter woke up not feeling well. Found this urgent care via insurance…read moreapp and this one. Was very happy. Took our insurance. We got in quickly (it was 8am). Everyone was nice. They did a cultural in house and called in a prescription that I picked up and hour later. Easy and efficient and pleasant - could not have asked for an easier time when finding yourself ill at a hotel in an unfamiliar city.

My family and I have used Williamsburg Urgent Care a number of times and have always had excellent…read morecare. Staff is friendly and helpful. Best to try and call for an appt as waiting time for walk-ins can sometimes be long. But that's true everywhere. Our "go to" urgent care provider.

This urgent care was phenomenal! I made an appointment and they were on time. The receptionist and…read moredoctor were so nice! The doctor was very informative and provided me clear instructions for my next steps for recovery. I highly recommend this place!

First a shout out to Tamika, who performed the Covid tests on my 15yr old son earlier this…read moreafternoon. This is exactly the person you want swabbing your kid if they have sensory issues like mine does. She quickly put him at ease thanks to her friendly professionalism, and got in & out of his nose as gently as could be expected. His rapid test came back negative but they suggested the 72 hour one to rule out false negative. We were so relieved that Tamika was the person who came back out because she had already establish trust with him and then was really cool explaining to him the difference between the first and second test - in how they feel and in how long they take, and why. When someone takes the time to make sure my kid understands what's happening, I find it so refreshing and praise worthy. OK so I made this appointment by phone, they got us in within the hour, we were early and they came out to see us promptly. It's a pull up so everything was done curbside The lady who helped me make the appointment was very patient with all my questions, (this is our first time getting a Covid test) I mean just so friendly and kind about it. ... Tamika was perfect (as described). ... and then the lady who came out to deliver the results and recommend the second test was also just so good about explaining all of it and treating my son as worthy of understanding reasons. I didn't catch the other two peoples names but they know who they are! So all in all, I highly recommend this as your first stop for Covid testing. YES! KID FRIENDLY

Friendly Staff, But Serious Cleanliness Concerns…read more I am new to the Ladysmith area and needed to visit PACS Urgent Care on a Sunday. Since I had an open wound and was concerned about the possibility of infection, I was grateful to find somewhere nearby that was open and able to see me. Unfortunately, I was extremely disappointed by the cleanliness of the facility. While sitting in the patient room, I became genuinely nauseous looking around at the amount of visible dirt and the overall condition of the room. In any medical facility, cleanliness is important, but when you are being treated for an open wound and infection is the primary concern, it is especially troubling. I do want to give credit where it is due: every staff member I encountered was extremely friendly, kind, and welcoming. Their attitude and customer service were definitely the bright spot of my visit and helped make an otherwise disappointing experience more positive. I hope management takes the cleanliness of the facility seriously and makes improvements, because the staff themselves made a very good impression.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

We had to go back, F/U to the original issue. It was packed on a Monday afternoon. They did what I…read morewould call (with my zero medical experience) triage. After folks checked in, they were called back for blood pressure and other basic things and sent back to the waiting area. To me, this meant a way to ensure there was not an urgent underlying issue that may not be part of the reason that peeps checked in for - and to expedite when a room was assigned. The blonde at the reception desk may have been the same as our prior visit... no matter, she was moving and shaking - facilitating moving people around as needed to make us feel like things were progressing. It really helps to see movement of any kind when you are waiting. IMO. We had another good experience. They were very busy, but things moved along. The nurse and doc were great, as was the CAT scan tech. Again, our doctor spent time with us. Given how busy it was, he could have said "X" and follow up with "X". He did not, we had a discussion. We left with good advice and a disc of our scan. Another good visit.

charged me emergency room fee for nothing. i went there and it took more time to do the final…read moreregistration than the visit which was ridiculous, not even an exry--wanted me to travel to a henrico crs hospital and i could not, so i might as well thrown my money to the trash, this place was a joke, was wondering if a little camera would come down and tell me i was on a reality show! NO THANKS! i immediately drove to memorial regional er, as soon as i told them my issues, they did xrays and ultrasound. Hanover Emerg Ctr? MOre like Hanover Steal your money Ctr for nothing in return! NOT ever again!

Hate going to the Dr because I'm rarely sick. When I'm sick I don't feel I'm sick enough to be…read morethere. My wonderful practitioner today looked at me after reading my complaints and was wonderful. A severe sinus infection. (My eyes were even oozy) Was hoping to get better on my own but only got worse. Great service and "bedside" manner.

I didn't get far because they demanded a credit card to charge before being seen. I have hit my out…read moreof pocket until July so there shouldn't be any charges. I'm not doing that because there have been too many billing errors with medical providers and I'm not paying for a billing error that needs to be resubmitted. It was a really fast trip.

Hands down the BEST urgent care in Williamsburg. from check…read morein until the end of my visit the care was extraordinary. Bonnie/Taylor and Amanda were amazing. I will NOT waste my time at another facility. They were caring, calming and so professional. I especially like being thanked by staff for letting them help me! Outstanding quality service. 2nd visit in July with amazing care. Eileen

Great place when you need help! Staff are caring, helpful, and knowledgeable! Did not have a long…read morewait, maybe 30 minutes without an appointment. In/out in about an hour, including x-rays! Thankful!

I showed up right at opening. I signed in less than 20 minutes after and at least five people came…read morein after me each one of those people were seen, but not me. I sat patiently cause I didn't wanna be that person. I was the" next" person for 3 hours. they tried to tell me because of the new system it's put by severity in order people came. I have not been able to breathe or sleep in three days as an asthmatic that possibly has Covid. I still never got seen. I had to leave to pick my son up from school. i go up to the counter and ask they give me the above mentioned excuses and I tell them I heard those people's first and last names and I have a screenshot of the list they were below me. Why were they seen first? basically got idk what to tell you as an answer

What a horrible experience! Never ever go here! If I am dying I will still go elsewhere. At this…read morepoint they are only doing COVID testing, but not the free COVID testing. We had to wait over and hour and a half for the test and a doctor was sent out to us. We are still waiting for our test results while people we know who went to CVS got their results already and didn't wait at all for their tests. According to my online account, after my discount, I also owe $120!! What the heck!! For a free test! And I don't have the results and my husband has no way to find out his results. This is beyond ridiculous and I am really fired up. What a horrible experience. Please save yourself and avoid. Update. They also have no record of my husband's test results. Now we have to go elsewhere and he has to do it all over again. Wasting even more time. Wow.

Still waiting on a response to both of my emails. I'm just going to go ahead and warn everyone not…read moreto go here unless you want to be scammed. Thanks to this place, not only did they take $275, the doctor made little effort or care into removing my splinter. Acted like she could t do it and that was such a bullshit lie. The doctor simply wanted to grab money and send you to the hospital which btw they charged me $1812 TO REMOVE AN EFFING SPLINTER!!!

The service was excellent it seemed so unreal how professional and kind they were one was Nicole I…read morewish I could remember the other young lady name and the doctor. Thanks for your service.