My family and I have used Williamsburg Urgent Care a number of times and have always had excellent…read morecare. Staff is friendly and helpful. Best to try and call for an appt as waiting time for walk-ins can sometimes be long. But that's true everywhere. Our "go to" urgent care provider.

We have been going to this Urgent Care for years. I refuse to go anywhere else. First, it's pretty…read moremuch ran by women. That's a plus. They are pretty on top of it. Dr. Dean (she always gives her card out) is efficient and caring. Their PA (I'm terrible with names) is also great. I have never felt like an inconvenience to them.

We had to take our son in who was running a high fever, Tamika running the desk at the time was…read moreamazing over the phone, at check in and during the whole process, even watching my newborn while we took our son into the room. service was so fast, they handled my 18 month old so well, even with his current fear of doctors they worked with him to check his vitals and do his testing. they had great recommendations for us, fast service and amazing customer service from the nurses, providers and check in process.

I have been trying to resolve a billing issue for a month now. I have spoken with Martha in billing…read moreonce. I have left several messages and stopped by their clinic in Ruther Glen to try and resolve this issue. My experience with the business has not been pleasant, as Martha refuses to return my telephone call to address my billing issue. I DO NOT recommend this clinic.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

Terrible visit. I walked in the front door with a note from my ophthalmologist, explaining exactly…read morewhich tests he wanted me to go and have run "at the ER". I handed the paper to the front desk, and I explained the exact message from my doctor to at least three nurses. Then I explained it again to a doctor, and after keeping me there for an hour and a half, charging me for a full emergency room visit, they informed me that those tests are not something that they are capable of running at that facility. So they would need to transfer me to a hospital and check me in. Then they discharged me "Against Medical Advice" because I wasn't interested in them transferring me immediately to a hospital to become an inpatient there. They found absolutely nothing on my exam that would warrant transferring me to a hospital immediately. They only had my note from my ophthalmologist saying that he wanted these two tests to be run and that I should go to an ER and request those two tests. Why didn't they tell me that, when I walked in the front door with my Dr note on official letterhead, telling exactly which tests my ophthalmologist wanted them to run? Why did they waste my time and charge me for an emergency room visit when they could have told me immediately, at the front desk, that they cannot do those tests and that I should just go to the regular Dr instead? What a ridiculous way to respond to a request they already knew they were not equipped to fulfill. I walked in unassisted, clearly not in any emergency condition, simply because of the ophthalmologist' poor understanding of what the ER offers.

My son started having a fever, headache, and sore throat. Due to his history with fevers, we…read moredecided to take him in at 830 pm on a Monday to be safe. The sign said 10 minutes for a wait, but we were greeted as soon as we got in and taken back almost immediately. The two nurses immediately got his history and vitals. Dr. Parker was in shortly after and he was great! As he was explaining the diagnostics and what they were for, he made sure to talk directly to my 10 year old and use terms he'd understand. That made my son feel so much more comfortable. We had results shortly after the tests were done. I will definitely be sure to come back here next time we need urgent care. I've always been happy with HCA hospitals but it's so nice to have a satellite location nearby.

Hate going to the Dr because I'm rarely sick. When I'm sick I don't feel I'm sick enough to be…read morethere. My wonderful practitioner today looked at me after reading my complaints and was wonderful. A severe sinus infection. (My eyes were even oozy) Was hoping to get better on my own but only got worse. Great service and "bedside" manner.

I didn't get far because they demanded a credit card to charge before being seen. I have hit my out…read moreof pocket until July so there shouldn't be any charges. I'm not doing that because there have been too many billing errors with medical providers and I'm not paying for a billing error that needs to be resubmitted. It was a really fast trip.

Hands down the BEST urgent care in Williamsburg. from check…read morein until the end of my visit the care was extraordinary. Bonnie/Taylor and Amanda were amazing. I will NOT waste my time at another facility. They were caring, calming and so professional. I especially like being thanked by staff for letting them help me! Outstanding quality service. 2nd visit in July with amazing care. Eileen

Great place when you need help! Staff are caring, helpful, and knowledgeable! Did not have a long…read morewait, maybe 30 minutes without an appointment. In/out in about an hour, including x-rays! Thankful!

I showed up right at opening. I signed in less than 20 minutes after and at least five people came…read morein after me each one of those people were seen, but not me. I sat patiently cause I didn't wanna be that person. I was the" next" person for 3 hours. they tried to tell me because of the new system it's put by severity in order people came. I have not been able to breathe or sleep in three days as an asthmatic that possibly has Covid. I still never got seen. I had to leave to pick my son up from school. i go up to the counter and ask they give me the above mentioned excuses and I tell them I heard those people's first and last names and I have a screenshot of the list they were below me. Why were they seen first? basically got idk what to tell you as an answer

I saw Jessica today for poison oak she was very nice and quick with some great information on how…read moreto avoid it