I showed up right at opening. I signed in less than 20 minutes after and at least five people came in after me each one of those people were seen, but not me. I sat patiently cause I didn't wanna be that person. I was the" next" person for 3 hours. they tried to tell me because of the new system it's put by severity in order people came. I have not been able to breathe or sleep in three days as an asthmatic that possibly has Covid. I still never got seen. I had to leave to pick my son up from school. i go up to the counter and ask they give me the above mentioned excuses and I tell them I heard those people's first and last names and I have a screenshot of the list they were below me. Why were they seen first? basically got idk what to tell you as an answer read more

Good Health Express - this is said wait list and i stayed patiently till10:30 - Urgent Care Near Me - Glen Allen, Virginia

I saw Jessica today for poison oak she was very nice and quick with some great information on how to avoid it

What a horrible experience! Never ever go here! If I am dying I will still go elsewhere. At this point they are only doing COVID testing, but not the free COVID testing. We had to wait over and hour and a half for the test and a doctor was sent out to us. We are still waiting for our test results while people we know who went to CVS got their results already and didn't wait at all for their tests. According to my online account, after my discount, I also owe $120!! What the heck!! For a free test! And I don't have the results and my husband has no way to find out his results. This is beyond ridiculous and I am really fired up. What a horrible experience. Please save yourself and avoid. Update. They also have no record of my husband's test results. Now we have to go elsewhere and he has to do it all over again. Wasting even more time. Wow. read more

Good Health Express - Check in. - Urgent Care Near Me - Glen Allen, Virginia

I'd like to call attention to the outstanding medical care I received at Bon Secours Urgent Care in Glen Allen on September 1st. I was seen and treated by Elizabeth Dubios,CNP. She was professional, friendly and extremely well trained.i have trained several nurse practitioners during my long career as a practicing OB/GYN in Richmond and she is among the finest I've seen. She is a credit to her profession and to your facility. Paul S Smith, MD, FACOG read more

absolutely apauling service scamming staff failed to provide any treatment. complete tricked into going to the back after extremely long wait where a nurse w/ limited knowledge and experience is running an assembly line! read more

Absolutely the worst encounter I've ever had. I came here because my clinic didn't have any sick appointments. When I got here the sign on the door said they didn't open back up until 2 pm and it is currently 2:27 and the doors still are not open. Don't come here unless you want shitty service!! I can only imagine what the patient care looks like. read more

I was dehydrated from work and I was cramping. I walked in and told the lady I was dehydrated and I was cramping and I would like an IV. She then told we don't do IV's here. I was very surprised and said ok and left. Sitting in my car I looked up another Urgent care and decided to call first. They said they did IV's. Still in the parking lot I call the urgent care that jus told me they don't do IV's. The lady on the phone said yes we do IV's for dehydration. I then went back inside and confronted the lady that just told me they didn't give IV's and I should go to the emergency room. She then began to talk down to me like I was an idiot, like I didn't know my own body. Need less to say I will never go back and I advise anyone else to just take the extra time it takes to go somewhere else. read more

If I could give a ZERO, I would! Rush my husband to this location to be seen for symptoms unrelated to COVID-19. Instead of having a sign or notice posted that they are only servicing COVID-19 or potential COVID patients, the Receptionist/nurse allowed my husband whose first comment was I'm lightheaded, to continue to explain his symptoms to then turn him away. Absolutely Unacceptable!!! We then drove 10 minutes in the other direction to Patient First. read more

Let's face it, nobody WANTS to get sick right? However, I could not get into my Dr's office yesterday, and was instructed to go to the urgent care. The place was very clean, and not crowded. I went to the Kiosk, and it instructed me (due to the reason I was there) to go right to the receptionist. She was busy so my friend and I sat down. The woman had me write down why I was there and immediately got a wheelchair brought around. I was seen immediately, they were kind, courteous, and showed true concern for my health. The nurse was honest saying they were not truly "equipped" to handle what I was there for, and I may need to be sent to the real ER. My husband met up with my friend and I there and was quickly sent back to me with kindness and speed. The nurses, let's face it they do all the work right? They were amazing. Let's get to the Doctor. Well, If I am honest, I need to say I was not completely thrilled with his attention to detail. We gave him a lot of my background and he was a bit..Dismissive. My history includes some very dangerous things and with my presenting symptoms I felt that he was not taking them very seriously. Just my opinion, there are other doctors there, this was ONE encounter, with one doctor, and I do believe he was at the end of his shift. (I overheard conversations, as I am very familiar with the hospital environment) I am still recommending this place as my "GoTo" if I cannot get into the doctor, and it is a serious situation that does NOT warrant the Emergency Room. Please understand as you read I have Private Insurance that is very good, so we probably will not incur bills that other people may incur. Regardless of the fact I was not thrilled with the one Doctor, I felt that overall they TRULY cared about me, and my health. Healthcare is expensive, understanding how the system will work WITH you to help you pay your bill is a necessity. I have been on both sides, having insurance, and NOT having insurance. I have had to pay bills that are insane, and I have had to work with hospitals and Doctors to make payments. I have also been on public aid insurance, very hard to get care. The money should never stop someone from getting help. This place does try their best to help you. read more

My Bon Secours doctor was "booked for days" and his office didn't call me back with an alternative doctor I could see but initially said I could go to Bon Secours Urgent Care. I was running fever and hard to breath . So my husband drove me over and we waited 3 hours. I finally laid down on the bench . The nurse Practitioner who finally saw me was ok. He talked really fast and I didnt have the wherewithal to slow him down. Just wanted to go home to bed. Diagnosed with the flu. Don't believe we will go there again. read more

Great doctors and nurses here that care. I've come here before for UTI, clogged ears and now flu like symptoms. They are great. They get you in fast and everything goes smoothly. You don't have to wait forever in the waiting room or in the Drs office room. Anyhow, if you need medical help come here they will fix u up in a jiffy. Open everyday from 9 am-9 pm. read more

I had 3 visits each time at this location. I receive a bill saying I owed them $25.00 more in co-pay for a specialist. I was seen by a general physician. read more

I loved this place before I got my bill...They billed me three times for three different visits where I had already paid a copay. Well I visited again recently. I was checked in and put into a patient room after taking a pregnancy test. I waited for 40 minutes before a doctor greeted me. The first thing she started talking about was safe sex and if I were using contraceptive etc. She continued to say I was trying to get pregnant and continued to argue with me!! As I asked her to please stop talking and give me the pelvic exam, I freaked out and asked "wait, am I pregnant?" She said no and that she was just trying to educate me...educate me on how babies are made?? I'm a grown woman and she was REALLY trying it. I told her to get me another doctor. She came back in the room to tell me that the last time I was there I was not informed of my lab results and I was not treated with the proper medications. They are super unprofessional overall. THEN today I got a call from a collection company about a bill from a year ago!! Can't win to lose with these people. read more