This is the second time that I've had to call for repair. The first time was for my dryer the…read moresecond time for the washer. And both times I talked to Vicky who answered the service call. The response time for both times were fantastic. I called in the very next day both times the service text the first time Virian and the second time Felix were out very quickly. They're both were well educated on Samsung products and were able to find the cause and professionally and efficiently repair both machines. I would definitely recommend this company. If I have any other appliances that need repair, I will call them. They are now the go to company. They do top notch work and surprisingly, they clean up after themselves.

The only positive experiences I had with this company were the woman who scheduled my appointment…read more(she was great to work with) and Felix arrived at my house on time and my microwave now works. I was told by the scheduler and Felix that the service call was $85. After arriving, Felix pulled my drawer microwave out, put it on the counter and opened it up. I was working from home in the room next to the kitchen (with the door open). I came out and checked on him, every 10-15 minutes. He never said anything to me. About 45 minute later, he put the microwave back, asked for help with the plug and say it was working and that there was something shorting it out inside and that he had cleaned it and the it was working. That was the first thing he had said to me since he had started work. He asked for a cup of water to test the microwave. He then told me I would be $385 dollars. There was never a discussion of the work he was undertaking or that he was doing anything beyond looking inside the microwave. He got defensive when I pointed out that he had not given me a quote for work beyond the service call and did eventually come down but not after trying to bully me. He started quoting replacement costs for parts that he did not replace (that were also covered under the warranty so not even relevant). Even after he came down in price for the work, he tried to guilt me by showing me invoices for unrelated work on other microwaves. It was incredibly unprofessional. While he was clearly qualified, I would avoid this company or at least be prepared to know your rights as a consumer and be ready to advocate for yourself when it comes time to pay the invoice. We won't use them again.

I have been looking for weeks and have been overwhelmed and discouraged. I walked in to Pacific…read moreSales and was greeted by Gifted, the Manager. He was great! Very knowledgeable and nice. He went over options with me, pros and cons, and some promotional details. They have it all, Sub-Zero Wolf, Miele, Monogram, you name it. I never get a new credit card, but they had a great deal making it a no brainer. I highly recommend Pacific Sales, which is Best Buy, and will come back to work with Gifted for future needed items. This is your one stop shop for your remodel!

so we have bought many appliances from this store over the last year and we have been helped by a…read morevery nice gentleman named gifted we have to say that in all honesty and with no bias, he has delivered 100 times more quality and quantity of service compared to our already very high expectations. He has made himself constantly available to help us at times when he is working or not he has even personally delivered an appliance to our home when we were in a bind.. It is very difficult to express gratitude when someone truly treats you with the best care and service that you could ever receive, but we are very thankful to pacific sales and 2 gifted. We feel that we got the best possible deal and the best possible service and that gifted and pacific sales helped us and supported us throughout the entire process and completely exceeded all our expectations. We recommend them without any reservations and look forward to doing a lot more business with them in the future truly outstanding and thank you again.

We hired Appliance Solutions because we purchased our house and moved in at the end of May. We…read moreneeded to stack the washer and dryer so they would be able to fit inside the room and have the doors closed, the previous owner would just leave the door but for safety reasons, we needed this fixed. We were able to stack the washer and dryer on our own, but then the pipes wouldn't fit. After a very frustrating 30 minutes at Home Depot trying to figure out the parts we needed to no avail, I messaged Appliance Solutions before we left the parking lot. By the time we were home, he had already called me back, and we scheduled a time for him to come and help. He got the job done very quickly and efficiently. He was extremely kind, affordable, and very communicative. We will definitely be hiring him for any future appliance needs.

Fair price... fast service ....knows exactly what he's doing....great job …read more... Highly recommend

Quality: 4 Value: 5…read moreService: 5 Had our dryer squeaking and called to get service. Vitaly was day the next day and immediately got to work. Disassembling the dryer identified the issue in the rollers. After cleaning the whole dryer, he put the machine back together. Unfortunately, the reassembly couldn't get the same tightness in seams than before the service. That said, the service was worth the cost and was done professionally.

My oven suddenly stopped working few days ago . I was not sure what to do with Christmas coming up…read moreand I have whole family coming over . My aunt recommended ARP to me, because she had a wonderful experience with the company . I called ARP and the booking was extremely easy and fast, they gave me 1 hour time frame for the next day . On time , the technician showed up and was very nice and knowledgeable, he then diagnosed the issue and explained everything to me . After he provided the quote i agreed because the price was reasonable and I trusted his expertise. The tech quickly got the part from his car and as able to replace the part within 15 minutes and the oven started to work perfectly fine. I gave it a day before writing this review to make sure everything is working properly . I am very happy with the service !!!

Hector and Danny were top notch, savvy, friendly all around good guys. I am guessing you are…read moremighty proud to have them in your employ. we have always used Aztec. we ordered yesterday and they came today. give these guys cudos from us. Gayle Lopes and Greg Bean

WASTE of time choosing Aztec Appliance! They sold us a LEMON. Their website says "It's All About…read morethe Customer. Our focus is your satisfaction" . That is BULLSH**T when dealing with Sergio, the Store Manager at KM location. We decided to spend extra $$$$ for the SpeedQueen W/D. The model we wanted not in stock, so Sales Rep suggested their floor model, which was discounted but told never used. Going weeks without a washer, we agreed to purchased and schedule earliest delivery date. Had to stay home from work to accommodate their 5-hour delivery window. Once installed the Washer FAILED to work....my time wasted! The options given was to reject delivery or have them send appliance tech to fix. Okay, option 2...Unfortunately, they DO NOT have people to come to fix it, but was instructed to call the Manufacture to schedule for warranty repair of my supposedly new floor model Washer on the very first day delivered...WTF?!? Spoke with Store Manager, who did not care if customer' had huge inconvenience or would have to takeoff work a second day for repair because a product they sold did not work properly on day one. He said cuz we purchased the floor model, they wouldn't know if it works or not until installed. He was so proud offering to call the Manufacture for me to schedule a repair OR exchange for another appliance brand that I did not want OR apply credit to purchase a new SpeedQueen (with no discount)) regardless of customer experience, cuz he said it's not allowed. He explained customer's time taking off work for delivery and repair days is not his problem. He's there to run a business and giving a discount is not an option. Did not even consider refunding the $99 deliver fee to compensate for our troubles. So, we opted to have them pick-up the W/D and give us our money back. We then purchased at Pacific Sales on Morena Blvd. They had all the SpeedQueen models in stock at same price and FREE Delivery/Install. Go there for your high end appliances for true customer satisfaction.

Ryan from Vortex Appliance Repair and Installation provides amazing customer service! My microwave…read morewasn't working, and he quickly diagnosed the problem. Because there was a mix-up with my appointment the day before, Ryan felt bad and didn't charge me anything for the visit. This is the third time I've called Ryan to repair one of my appliances, and he has definitely earned my trust. He is honest, dependable, knowledgeable, and his prices are very reasonable. I highly recommend Ryan and Vortex Appliance Repair and Installation!

We've had an ongoing issue with the water drain line on our fridge freezing up and spilling out…read more Ryan was able to come out and fix it and clear the line. It was pretty quick and inexpensive. Ryan was very friendly as well and gave me some extra info the peculiarities of our model fridge. I definitely recommend him.

We recently had to contact Ben, who was our rep at Reece, to replace a faucet and drain that are…read morelifetime guaranteed. We had problems before with this faucet in particular so there was a record of the problem that has persisted. Because of Ben's due diligence and wanting to keep the customer happy, he pursued this with phone calls and emails with several people involved with this particular company. The final resolution is we are receiving a new faucet and drain. We are so thrilled that we had Ben as our advocate. We did not have to get involved with the actual company. Reece is a great company and Ben is absolutely the best. Thank you, Ben!!

I went to Reece Bath & Kitchen with my designer, and from the start I felt pushed hard to only shop…read morethere. It made me wonder why, so I called to ask a simple, reasonable question: does my designer receive a commission? I spoke with Ben, who told me no, but then immediately went and told my designer that I'd called worried about a "kickback," which is absolutely untrue. That alone was unprofessional and unnecessary. Ben also promised to email me more budget-friendly options. He never followed through, likely because of his relationship with my designer. Instead of helping the actual paying customer, he protected his connection. Overall, it was a frustrating and disappointing experience. I could have easily gone to Reece on my own since their staff is usually knowledgeable and helpful, but this experience felt biased, unprofessional, and definitely not customer-focused.

Although Vlad didn't end up repairing our refrigerator, he called before coming out and asked a few…read morequestions about the issue. Based on our conversation, he advised us to contact LG directly because he believed the refrigerator was likely still under warranty--and he was absolutely right. Instead of charging us for a service call, he pointed us in the right direction and saved us both time and money. In this day and age, it's refreshing to find a company that values honesty and integrity over making a quick profit. I truly appreciate Vlad's professionalism and would not hesitate to recommend him.

Our washing machine was having issues, and Vlad responded right away on a Saturday. He was able to…read moreget a technician to our house that same afternoon, which we really appreciated. Vlad was knowledgeable, transparent about repair costs, and took the time to explain our options. In the end, we decided it made more sense to replace the machine rather than repair it. He even recommended a replacement model that we ended up purchasing (he really should have affiliate links!). We had a great experience working with Vlad and his team and wouldn't hesitate to call them again the next time we need appliance repair help. Highly recommend.

I was always overcharged and annoyed at poor service for any of my appliances, that was until I…read moreused Fix-it Pro Appliance Repair. Washer/Dryer and Fridge all fixed quickly and affordable. Quick response as well so I didn't have to listen to crappy music on hold for 45 minutes and get transferred 4 times. I highly recommend this service for any and all appliances 10/10

I reached out to 3-4 different places about fixing our donut machine, and this was the only one…read morethat said they could do it. Artur, the technician, was very thorough and explained clearly why the machine wasn't working. His English isn't perfect, but he made sure I could understand everything. The replacement part had to come from China, which took about two weeks, but during that time he kept me updated regularly. Once the part arrived, he tested the machine multiple times to make sure it was working properly before giving me the final estimate. Considering the amount of time and effort he spent, the price was very reasonable. Artur isn't just skilled with donut machines, he also works on refrigerators, dishwashers, ice machines, laptops, and more. You can tell he's been in this field for a long time and really knows what he's doing. I'm very satisfied with the service and will definitely call them again if I need help with any equipment in the future.

As usual, great technician (Joseph) and the repair was done quickly and neatly. I've used this…read morecompany at least 3 times and recommend them. They know their stuff (I've used them to service refrigerators).

Super helpful staff who actually didn't take my money and instead offered insight as to what could…read morebe wrong with my washing machine and what steps I could do to mitigate the flooding issue I have. Gave me honest feedback and recommended I find a plumber to inspect instead. Really appreciate the friendliness. Would recommend.