Christe who owns the business was thee most friendliest and helpful local. Not only was she willing…read moreto pick up our luggage, she offered us a ride to breakfast and recommended where to go as we had an entire day to spend while waiting for our flight. She also went above and beyond and picked us back up to bring us to the airport. She was helpful and very generous. Using local business sure was in our favor and we will definitely be back to use her services.

I had a fantastic shopping experience at this outlet store. I was there with my buddy who travels…read moreincessantly for his job and manages to cycle through luggage pretty regularly. It just so happens that I was in the market for a better carry-on because I've never invested in a respectable "rollie". For some reason, the carry-on has been an afterthought and I've tended to just repurpose a backpack or gym bag/duffle. (I realize there is some debate about how to properly or slangily refer to a "wheeled suitcase" or "trolley bag", but I'm going with "rollie"... Anyhow, you know what I'm talking about.) What caught my eye was the hybrid backpack/rollie offerings they had at this Samsonite store. The siren song of a sizeable purple beauty called to me. I am a sucker for anything dark purple in color (which may explain my swanky bedroom color scheme), so I sometimes have lapses in judgement when I spy something in my favorite royal shade. This was one of those times. The salesperson, Lisa, cautioned me against that particular model because it was, in fact, larger than the airline guidelines for overhead luggage. If she hadn't stepped in to let me know, I can only imagine the buyer's remorse I would have experienced when discovering at the airport that I would have to check this bag! Fortunately, this store had another backpack/rollie hybrid that did abide by the proper dimensions for carry-on luggage. Alas, my purple dreams were dashed... But I was more than satisfied with my purchase. It even featured a deployable zipper-up feature to cover the wheels when you decide to carry it as a backpack. No dirty wheel track filth shall mar this traveler's butt, I say! This feature was also explained to me by Lisa, as it wasn't completely obvious from initial inspection of the luggage piece. The other beautiful part about this shopping experience was that, in addition to Lisa's expert guidance, the price at this outlet store was 30% off compared to the retail price. That's a savings of $51 off of a $170 sticker price! My wallet (and my butt) thank you, Samsonite!

I had Lisa help me today. She was so awesome and helpful. I plan to come back and have her help…read moreme resolve some old issues. That she happily informed me about.

Tumi's new location in Fashion Square is a huge upgrade, housing a much bigger interior with more…read moreselections on display. The prior location seemed a little congested. Shoutout to Angel, she was incredibly helpful and attentive with an issue with my suitcase. She was able to resolve the issue in the store without requiring the suitcase to be sent out for repair.

I've been a loyal TUMI customer for years and have probably bought 12-15 TUMI bags. I've always…read morethought of TUMI as a premium, "buy it for life" brand. My recent experience at the Scottsdale Fashion Square store has really made me question that. I went in to get a monogram tag done on a backpack I was gifting to a friend and employee of mine who was in town from India. It was time-sensitive because I planned to give it to him in person before he flew back home that day. From the moment I walked into the store, the vibe was extremely cold and snooty--10/10 on the "you're wasting our time" scale. Not friendly, not welcoming, just indifferent and condescending. While trying to remove the tag, the associate/manager actually damaged it. The bag then had to be sent out for repair, which immediately ruined my plan to give the gift that day. It got worse: soon after they sent it out, I received an automated email saying I owed about ~$65 for the repair--on damage that their own employee caused. No one reached out to clarify, apologize, or reassure me that TUMI would take responsibility. I had to spend my own time calling and chasing this down. In the end, this "simple" monogram request turned into: -- Hours of calls and emails dealing with billing, the repair, and poor communication. -- A long trip out of my way to the Scottsdale store, and then another drive to a completely separate luggage repair location even farther from where I live to pick up the bag. -- Having to reshuffle and cancel parts of my already busy schedule to babysit a situation that should have been handled smoothly by a supposed luxury brand. -- Missing the window to give the gift in person before my employee flew back to their home country. Now I have to pay for international shipping and customs/duties so he can receive it there--an unnecessary and expensive consequence of how this was mishandled. The bag was eventually repaired, but the overall experience was stressful, time-consuming, costly, and completely misaligned with the idea of "premium service." At no point did I feel that anyone truly owned the mistake or made a meaningful effort to make it right. I've spent a lot with TUMI over the years and used to recommend them regularly. After this experience with the Scottsdale Fashion Square store, I'm seriously reconsidering the brand altogether and looking at other options. Luxury prices with condescending service and poor communication is not a combination I'm willing to keep paying for.

Incredible experience with Kristie! Our airbnb needed us to leave sooner than we expected so we had…read moreto quickly scramble to find a place to store our luggage until our flights later in the evening and we didn't want to lug our luggage around all day. Kristie showed up in 10 minutes to take 11 bags! She met up with us twice to return the bags for folks departing for earlier flights and ended up driving the last group to the airport for an extra fee! Such great advice on places to go, great communication on pickups and dropoffs, and overall just a great experience! Thank you so much !

Christie is absolutely amazing! She has so many recommendations within the Scottsdale area. She…read moreshowed up on time, was able to accommodate 6 of us with our luggage. Took some of us to the airport and helped the rest with a later flight with a place to go. She also went out of her way to help one of the members in our group with a box so that she could pack and check an item she purchased. Christie's service is extraordinary and we will definitely use her again.

I've bought several items from here over the years. The service today was atrocious. Woman didn't…read moregreet me. Didn't offer help. When I went to get something from the one shelf that is located near the register she threw her arm up and chastised me. I had to buy a bag as my other bag broke while traveling in and she rang me up and removed all of the stuffing and handed me my bag with no bag to carry it out in with all of the zippers and compartments flipped open. Not what I would expect from purchasing what is considered a "luxury" travel bag. Were I not in need I would have certainly left without purchasing.

From the owner: We are purveyors of fine designer luggage, travel gear and accessories. In 2010, Ron & Leticia…read moreDavis founded our first flagship store in Chandler, AZ. In 2012, we expanded and opened our second store in Scottsdale, AZ. Today, almost a decade later, we are still family owned and we pride ourselves on a legacy of excellence and superior old-fashioned service.

You'll find Stefan Mann at El Pedregal plaza. The store specializes in fine leather goods that are…read moreunique and rich in quality. Excellent customer service from staff. The store must have a following as this is one of three businesses left at El Pedregal. Plenty of parking both in front and back of the plaza. The store will be a closer walking distance if you park in the back near the entrance.

Just bought a purse that my wife mentioned as we passes the store a few days ago. The ladies at…read morethe store gave excellent customer service and even gift wrapped the purchase so I can surprise her on Valentine's day!

My first time in an Orvis. They have some good looking clothing options. Shirts and trousers…read more Friendly staff. Smallish selection but I'm intrigued to come back for a shirt or pants sometime as I wasn't in a position nor had a need on this occasion.

During my last few trips to Alaska, Colorado, and Montana, I have become an avid Fly-Fisherman…read more Little did I know that I would be visiting Orvis and leaving with Dog "Seat Protectors" and Dog Leashes! They have an incredible selection and inventory for dog items including leashes, beds, treats, and toys. It was a very surprising morning to stumble upon these departments within this Outdoors Shop. Both Allan and Nicholas helped me out from my initial call to measuring my vehicle for the correct sizing for the seat protectors. I am a HUGE fan of this shop and will be a frequent customer due to their fantastic customer service and selection of product. The prices may be higher than shops within the same plaza but this is forgotten when you have an experience like I just had this morning. Keep up the good work, Orvis!