Incredible experience with Kristie! Our airbnb needed us to leave sooner than we expected so we had…read moreto quickly scramble to find a place to store our luggage until our flights later in the evening and we didn't want to lug our luggage around all day. Kristie showed up in 10 minutes to take 11 bags! She met up with us twice to return the bags for folks departing for earlier flights and ended up driving the last group to the airport for an extra fee! Such great advice on places to go, great communication on pickups and dropoffs, and overall just a great experience! Thank you so much !

Christie is absolutely amazing! She has so many recommendations within the Scottsdale area. She…read moreshowed up on time, was able to accommodate 6 of us with our luggage. Took some of us to the airport and helped the rest with a later flight with a place to go. She also went out of her way to help one of the members in our group with a box so that she could pack and check an item she purchased. Christie's service is extraordinary and we will definitely use her again.

No complaints for a solid choice hotel just blocks away from the Convention Center. It's located on…read morethe edge of ASU's downtown campus and very safe. I walked to conference each day and appreciated the complimentary water, and the free breakfast each morning. They had one microwave in the snack shop area, which actually had a surprisingly wide variety of healthy snacks and I was very tempted. Thanks to the wonderful front desk staff who made my visit so welcoming!

Stayed here for the Regional Summit cheer competition, and the location was honestly perfect. It…read morewas about an 8 minute walk to the convention center, which made everything so much easier. Close to restaurants and everything else we needed. We flew in so we didn't have to worry about parking but I'm glad to know that there is valet parking available. The room was really nice, updated, and spacious. Breakfast was good, and the dining staff were all wonderful. The only thing I'd say is the front desk staff could be a little warmer/more welcoming. Overall, I loved how safe and convenient the hotel felt. I'd definitely stay at this location again.

The Kimpton Palomar is our "go-to" hotel for downtown Phoenix. Being an IHG Member with a Diamond…read moreElite status, they have always provided me the perks that go along with it, including being upgrade to a suite (when available), welcome treats, as well as a "raid-the-bar" credit, breakfast or points. They also have two restaurants on the property: Blue Hound Kitchen and Cocktails (book a month in advance for that one - see our video review under our dining section below) and Eden - their rooftop, outdoor restaurant. Both are great options, though Eden has beautiful views of the pool and of the Phoenix landscape! Finally, they are VERY dog-friendly with free treats and water in the lobby (you also get a polaroid picture of them), as well as bedding and other amenities. TIP: Valet your car - they park it in the secure garage that they share with the apartment complex next door. My suite overview can be found on my YouTube Channel.

Room was clean, front desk was fantastic and friendly. Parking was a pain and expensive. Short walk…read moreto Diamondbacks stadium and restaurants downtown. The drive up area to get cars parked was a hot mess. Only one valet for July 3? Think about reconfiguring this area.

It shouldn't take almost as long to pick up my pre-reserved rental car as it did to fly into Sky…read moreHarbor from two states away, but it did (90 minutes). There was no long line (in fact, I was attended to immediately), it was just a HORRIBLE comedy of issues, one after another. This was my first experience with Budget, and will absolutely be my last. Here's a summary: I reserved an electric vehicle ("Ford Mach E or similar") through Budget using Costco's travel website. The rental fee for the entire 6 days was roughly $377, a phenomenal deal. I told the Budget employee that I had a reservation through Costco, and he couldn't find it. He asked for my confirmation number from my Costco confirmation e-mail, and found my reservation that way. He rung me up (took roughly 10 minutes), and said the total cost would be right around $1,700. I showed him the confirmation e-mail showing the $377 total, and he said that the "prices must have reset since it's now after midnight". He was unable to adjust the price because he needed a "manager number", and there were no managers on duty. He sought assistance from a coworker, who was able to help him (another 15 minutes), and got the price adjusted, but said that the car was no longer available. He looked for cars, and found a Genesis GV60, and said he could give it to me for another $10 / day, and I excitedly agreed. He went through the same ten-minute ordeal, and again, reported that the car was no longer available. This cycle went on over and over for over an hour, and I added that at that point I don't care if it's an electric car, I just want something to drive. He said he'd put me in a Mercedes, and would give it to me for the same $10 / day premium over my original price. He wrote parking space #140 on my pickup ticket, told me the keys were in the car, and to just go to spot 140 to pick it up, and show the QR code he'd texted me on my way out. So, off I went to the garage, found space 140, and in it was a Genesis, not the Mercedes on my contract. So, I went for help from the in-garage attendant, and he repeated the same "here's a car", "I'll update the contract", "Oops, that car's not available" a few more times. He eventually was able to transfer a "car over from the Avis side", and I went to the parking space to get it and it was a Ford Mach E, just like I'd reserved. Budget corporate responded to my "how did we so" survey, and refunded one day's rental fee, and apologized, thus the extra star.

This is an update to my last update. More than a month later NO ONE has responded. Budget did give…read moreme a refund for 2 out of 8 days of my rental. When they first offered it, I turned it down. It wasn't enough. They gave it to me anyway. Sky Harbor is complicit in that they never even acknowledged my complaint to them. So much for the friendliest airport in the country. They basically gave me the Don't rent from Budget. Like so many corporations today, they don't give a crap about the people who hold the money. Use anyone else, just not them.

Second time staying here and I really like this hotel for a downtown location. They only offer…read morevalet parking for about $45 but there is a parking garage immediately behind the hotel that is open 24/7 but I believe it is still about $30 a day. We took advantage of valet but was ready to tip for assistance with getting luggage out of the back of our car but there was no offer from the valet. They took the keys and gave us a ticket and immediately went back to their valet station while we handled it ourselves. We would have gladly tipped for help with getting a luggage rack and having our suitcases removed from our car. The hotel is clean and the staff inside is very friendly. We were asked if we wanted a room on a high floor and after answering yes we ended up on the 18th floor out of 20. The hotel is very quiet. We never hear anyone in their rooms but we also didn't know how occupied the hotel was at the time. In the hot weather we walked around downtown and found an Irish pub that gave us a break from the heat and then ended up at a restaurant for dinner. There are MANY options within walking distance. The next day we enjoyed the vast breakfast buffet that they offered. You must swipe your room key to enter the breakfast area because the hotel accommodates Residence Inn (breakfast included) and Courtyard (breakfast not included). They close right on time so don't be late as the door to the buffet will be closed. When we were ready to check-out we text the valet as instructed and the text did not go through even though we verified the phone number. After a second time it seemed to go through and we made our way downstairs to pick-up our car. We got to the valet and the two employees were just scrolling on their cell phones and our car was nowhere to be seen. I asked if they had received our text and no contact just a "nope." So in the heat we waited with our luggage until they went to go pick up our car. Again no offer to assist us with our luggage...another missed tip opportunity! The valet was really my only downfall for this hotel location and would stay again!

Great location for downtown, Chase ballpark and the mortgage basketball arena…read more Kitchen included and short walk to Frys grocery Breakfast buffet included with level available on floor 2. Not the Starbucks on the ground floor No ice machines, but ice tray in freezer Valet parking is $45 or park in the parking multi storey next door for $10 a night. No bell hop but valet will bring you an airport style cart to help with luggage. Clean and spacious rooms, small bathroom and one sink 24 hour well stocked market with huge selection of beer and snacks. Swimming pool indoors Short walk to many restaurants and bars aroundc around Central Phoenix

If there was a zero star option I would have elected it. DO NOT for any situation consider renting…read morea vehicle from this company. Sky Harbor Airport particularly but let's be honest, should be applied to each ane everyone of their locations corporate owned or franchised. Their counter employees are paid on commission and are nothing but selfish bastards who have no compassion nor understanding of customers. They completely ripped us off and have stolen about $1,000 from us and NO ONE within their "Customer Service" area cares to assist in getting our money back. You cannot speak to a manager/director level individual and their corporate office lend zero contact information for escalated review. How this company is still in business is SHOCKING!

Angela thx you for making our experience "TOP OF THE LINE" Appreciate all of your experience in…read morethis field to assure we were taken care of Vehicle was ready right on the dot, 7am and so was Miss Angela Sweet as pie with her pretty smile looking glamorous Full tank, thx you! Clean and vehicle smelling new new ready to hit to road We we're in and out in a heart beat On our way to our destination When we dropped the vehicle, she was just as pleasant and again we were in and out in a flash Would recommend and will return for future rentals from Miss Angela Thx again for the up most experience Appreciate all your expertise and then some Definitely an asset Budget 5102 W Latham St, Phoenix, AZ 85043

It's expensive. Yes. But a very nice trendy boutique hotel. Great showers! Loved the hair and body…read moreproducts. Comfy beds. Good restaurant and bar. Great artwork for sale throughout the building and all hotel rooms. Safe in room for valuables. One shocking downfall was the pool. It's nice! But it's so dang cold it's like an ice bath. Not heated. Didn't think it'd be colder than a PNW lake. We were the only two brave enough to dip in and out super fast. Would happily stay again.

The staff: I found them to be accommodating, but not very sympathetic or apologetic when things…read morewent wrong.... Even a bit snooty. The good: Recently, Beautifully redecorated older hotel. Cool looking lobby nice artwork Nice bar area and cafe Nice showers in rooms Downstairs hallways were comfortably climate controlled The bad: Hallways on the room floors were a bit hot..if they were air conditioned, it wasnt working WATER/SNACKS are not available after bar and cafe close (around 9 is on weekday). If you want it, youll have to walk down the street a few blocks. EXPENSIVE: At first I thought their room rates were quite reasonable but upon checking in I ended up paying half as much again just for parking! PARKING: I scanned the QR code for parking immediately entered my info but failed to notice that i didn't receive a confirmation. Apparently something went wrong). 45 minutes later my car was booted and had to pay $220 to get it off! Be careful, whomever controls the parking is aggressive. there must be someone lurking there 24/7 waiting for the chance to get you! MECHANICALS: Looks like they spent a lot of money on aesthetics but not the mechanicals like air conditioning units. Couldnt sleep because my unit was 82 degrees at 10:00 pm so had repack and change rooms.

Nice and clean rooms Not much options in room dinning…read moreNice restaurants in hotel Good for conferences as convention Center is near by Easy check in and nice bar near reception

Really lovely room. They put me on the top, 19th floor. Super quiet. Market downstairs is nice…read more Mornings you can get a home made omelette and jalapenos are one of the many toppings $22 Looking forward to come back to barrel and board so that I could hear the live music. It's a beautiful design in there, kind of industrial and neat brewery fixtures. Spacious and opens up to the outside. This hotel is super convenient. Within 2 blocks, you can visit Blanco for margaritas, Arrogant Butcher for giant shrimp cocktail, Suns and Diamondbacks game is right there. Also within couple blocks is Cartel coffee. Hyatt does have coffee barista at the market but I don't know what kind. Starbucks around the corner too as well as Phx convention center and Phx symphony. Hyatt has a nice pool w lots of chairs and space to chill. There was a neat festival going on when I was there. Outside the side door by their market.

What a gem of a hotel! You almost forget that it sits on a busy city street. We appreciated that it…read morewas a little rough around the edges, but quality where it counts. The bed was comfy, the AC worked well, and the retro vibes were fun. We were there with a group for a friend's birthday, and we really enjoyed hanging out by the pool all day. It was clear that the service team was experiencing some kind of turnover/change in leadership, so sometimes service was a little slow because of limited staffing, but everyone was so friendly and worked hard, so it was never a huge deal. We look forward to visiting again!

This hotel has pros and cons based on what you are looking to do in the area. If you will not spend…read moremuch time in the room this is a pretty good option. Pros: Good location Relaxed pool area Comfortable bed AC unit was effective Cons: No door to main bathroom vanity, so the whole room lights up when using the sink. Also, there is an additional frosted glass pane in the bathroom that will light up the room if someone is in the shower. It directly faces the bed. Can't see through it, but can be disruptive with the light. Light sleepers: this is an outdoor structure to the hotel. So nighttime is loud with cars, traffic and outside noise. Doors: doors to each room close very loudly and slam shut. This will wake you up at night especially if you're staying on a weekend with people coming and going at later hours. Noise: we had a lot of noise from the guests above us, just normal movement but the sound is not well controlled due to the structure of the building. Keep in mind if that bothers you a lot. Room is JUST big enough for 2 adults. If you have a lot of luggage it will feel cramped. Food by the pool is ok. I'm gluten free and vegetarian so there were not too many options for dietary restrictions.

This travel store is the perfect place to find a Christmas, birthday, misc gift for your…read morehard-to-buy-for friends. It also has a great selection of luggage. They also let me find a quiet corner to nurse my baby in... which was much better than returning to a bench in the busy, public mall walkway. 5 stars! I think the best thing was the nice (pretty) woman that worked there. She made me want to buy lil travel trinkets.. and I did! haha See ya there!

I never thought luggage shopping could be this wonderful! Zac was phenomenal. I went to Travel…read moreOutfitters on a mission to see if they would have the luggage I wanted. I was undecided between 2 different series of Briggs and Riley pieces. First of all, I was very impressed that they carried both series and had them on display. Zac was very knowledgeable and demonstrated all the features. He listened to everything I had to say and understood what was important to me. Zac helped me select other pieces that I thought would be useful and I can honestly say, I am beyond thrilled with my purchases. I am very happy that I decided to go to Travel Outfitters. I can't imagine ever wanting to shop anywhere else for luggage. The service and selections were outstanding. It was a great experience and I love my new luggage.