We ended up not needing care for my mom right now, but Tony at Glen Terra was extremely helpful…read morewhen we were looking and went over and above when our circumstances changed. We will definitely return if and when we need to.

Unfortunately I did not have the best experience while getting my elderly father situated…read more Life's unfair -- and everyone goes through it. I understand. However when you are providing medical care of any level, and are providing customer service based attention, you really ought to make sure your frontline, front office team is exceptional. Never in my entire life have I been so disrespected, dismissed, and treated less than, than being in that building. I had had a few questions regarding my dad's care. There are many siblings, I had a few concerns on visitations. More specifically what had happened was that my brother has texted saying he visited my dad. I had asked him how since we hadn't set up a "visitation list" or had never confirmed with anyone that anyone could see my dad. I also wanted to inquire on how to pay my dad rent -- as there was never a conversation had, and a failure to disclose such information. Nope! He walked right in, didn't even get questioned or stopped to sign in, just walked right in and visited my dad. How inappropriate, I know, so when I went to Cécilia the ugly inside and out front desk lady to ask about how this was allowed I was met with yelling, a nasty attitude, and a horrible experience where I was then ganged up on by her and Ana, a barely English speaking nurse who were both at that point berating and belittling me. Mind you, they are the ones in charge of care. They said the reason for them treating me this was as because lack of payment. They then labeled me, a 25 yr old Hispanic man as violent, aggressive, and rude -- in this political climate. How tone deaf. My dad on the other hand is having a blast. He's being treated well and I ended up just giving him a phone so he can report to me directly while he's still cognitive but after that I'm not too sure what my options are. Long story short, great overall care. Horrible front office and leading/managerial staff. They aren't trust worthy and are unfortunately just there for the check. P.s don't even try to get into contact with them. Carlos and Tony? Terry? Have never gotten back to a single email that my sister and I have sent them -- we have receipts!

Both of my grandmas live here and we love it. The food is good! Rooms are nice and the facility is…read moreclean. The staff is awesome with an extra shout out to Diva!

I loved to be there today! Great event with Arts and Crafts inspired by Carmen Miranda-they made…read morebeautiful hats for the Citrus Festival-it was called the event...The presentation highlighted the exceptional quality in service which gives freedom to the tenants to have activities of their own and a warm house to return too after life adventures like visiting museums and parks. People were charming and happy! The food was so delicious I will always remember the warm garlic bread treat and the lemon bar was to LIVE FOR! Thank you very much to the organizers for a wonderful lunch and loving hospitality!

My wife spent three weeks here in the shilled nursing facility after the repair of her broken arm…read more The care she had was caring, attentive and personal. There seemed to be personnel attending to her continuously. The staff helped her recover and return to her memory care facility. We are grateful for the help of all the staff but especially to Victoria, Alonzo, Carol, Anthony, Dominic, and Christopher.

I work at Solheim part time as an RN. I can say the staff there really care about the residents and…read moreare interested in providing quality care. It's unfortunate that the good care doesn't get attention. But any little thing that goes wrong in a Nursing Home (Skilled Nursing Facility) gets headline news and everyone thinks they are horrible places. Not the case. Good Job Solheim you deserve the 5 stars you have earned. Keep up the good work!!!!

After 9 months at Sage, we finally had to move my mother in law out. While the place is beautiful…read moresadly the place is understaffed, has a high staff turnover and the menu is static. Phone calls are frequently not returned. Sad to say but we would not recommend this facility anymore

Sage is run by a corporation and it is based on one thing: Financial Profit. Although the building…read moreis very nice, the staff turn over is huge. Even the supervisors and executives changed several times in the twelve months that my parent lived there. It seemed like they keep the patients overly medicated with anti-anxiety pills to keep them quiet and sedated. My dad was not himself at Sage, he was almost catatonic. When we moved him to a new care facility he regained a lot of his vigor and interest in life. The Sage staff is friendly but training is marginal and none of them seemed to stay for more than six months. It doesn't feel like anyone is in charge and running the day-to-day operations. We cannot recommend this facility.

Susanna and Tina are the best. They are so kind, genuinely caring, and their place is…read morevery clean. I had to evacuate my mom due to the fires and Comfort Care was a blessing for us in such a difficult time.

This place were so accommodating to me and my family. My father in law declined faster than we…read morethought and luckily there was a room available for him and we were able to check him in the next day even though all the pre paperworks needed was pending. I really appreciated them being very caring to my father in law and very alert with our needs and requests. The caregivers here are so sweet and attentive. They stayed up when my father in law passed away and were crying with us. That only shows they're compassionate and they really care. From my family. We thank you for everything.

This is a true home for elderlies. The care they provide her is incredible. Narine is very nice and…read morecaring. The staff here are very sincere and caring too.

Thank you Narine for being so compassionate with my 90 year old father. I appreciate you cooking…read morefor him and caring for him with love. You made it a calm environment even though it was a difficult circumstance.

Do not go here. Small livings and less than friendly admin. My gramma was neglected and will be…read moremoving soon.

My friend Carson was at twelve oaks for just over a year until his passing. The people were…read morefriendly and caring. Pleasant accommodations, pleasant staff, Food was good, diverse activities for all that wanted to participate. In comparison to the ones in Palm Springs this was by far the best. Any issues, were taken care right away by administration (Thank You Denise ). Grounds were calm and relaxing atmosphere. Only drawback were the bathrooms (not wheel chair accessible) and transportation not provided for residents. Yes I would you twelve oaks again. A huge thank you for the entire staff that assisted Carson.

Management is horrible! I continuously receive different information and never given a straight…read moreanswer. My brother and sister do not provide medical reports from Dr's visits nor give info. My Mom has dementia, doesn't eat good at all nor drinks enough water and it seems like this facility is only waiting for Mom to die so that they have another room to rent. I've asked management for a call back but never have received. Facility is definitely under staffed!

Caring caregivers, Active community. Responsive to residents and family's needs. Thank you, RPOK.read more

Exceptional Care & Loving Community at Glen Park Mariposa!…read more If I could give Glen Park Mariposa more than five stars, I absolutely would! For the past few years, they have provided my elderly mother with not just outstanding care but a truly thriving and happy environment. From day one, the staff has been compassionate, attentive, and dedicated to her well-being. During the COVID epidemic, they went above and beyond to keep residents safe while ensuring they still felt connected and engaged. Thanks to their efforts, my mother has flourished here--something I never thought possible after she spent so many years alone following my father's passing. She has made wonderful friendships, enjoys bingo and chair yoga, and even has a special companion who brings her so much joy. Seeing her so happy and engaged in life again means the world to me. A huge shoutout to Crystal, Leslie, Susan, Tanya, Gisele, Lala, and the entire team for their kindness, professionalism, and unwavering support. And a very special thank you to Miriam Pink for her leadership and dedication in making Glen Park Mariposa such a warm, welcoming, and exceptional place for its residents. If you're looking for a loving, well-managed assisted living facility where residents truly thrive, Glen Park Mariposa is the place to be. I am forever grateful for the love and care they provide every single day.

The management is negligent, promises care and services that are not provided…read more The owners should consider monitoring their staff.

My partner moved into this facility 6 months ago. It is absolutely the best experience one can have…read morein assisted living because the staff is not just well trained, but so caring and kind to all. This is not just true of the professional staff but includes servers in the dining room, housekeeping, maintenance, etc. Employees are not only supportive of residents, friends, and family members like myself, but they support each other which creates a palpable familial atmosphere throughout. Whatever one's quirks and needs, they are addressed both lovingly and respectfully. They never miss an opportunity to ask after residents' well being and take the time not just to administer individual care but to talk to the residents as if they matter to them. Five stars isn't nearly enough to express the superb situation my partner has found here.

My father-in-law has been here for a year plus. From what…read moreI've observed during my dozen or so visits: FACILITY It's very clean and airy. The hallways are wide and bright, and the rooms include closets and bathrooms, not unlike a hotel room. The dining area and common area has high ceilings and very roomy, a nice piano and book shelves and water/fruit stations, a large TV. There is a game room and outdoor patio on 2nd floor. STAFF I've had nothing but good interactions with staff. Importantly, it appears they have a full staff because one of the problems with SNF or the like are that they are understaffed. I've never seen that be an issue here. Always cheery and attentive. Part of the benefit of a place like this is keeping a tight routine, and they do so very consistently, with respect to meds, treatments, food and activities, FOOD Pretty standard but good. The dining area is kept well. The servers are very nice and attentive. I ate with my father-in-law once. Not bad. PARKING Street parking, no lot, but I've always found a spot. COST Reasonable. I've seen higher costs for lesser care, that's for sure. ACTIVITES They seem to really keep it going. Like any institution this can get a bit repetitive and perfunctory, but they seem to keep on top of this. My father-in-law participates and enjoys some of the happenings. Origami, I believe. Do your own due diligence, of course. Anybody making the placement decision for someone should contact the applicable regulatory bodies--City, County and State--to find out about licensing status and any public violations or other concerns. I've been to a lot of these places over the years. It doesn't take much thought to realize that it's not easy to work at, let alone manage a place like this, for obvious reasons. It's takes a special type of light-heartedness, patience and dedication. It appears that this place is doing a fine job. Cheers.