I recommended this place to my neighbor, who checked it on Yelp accidentally coming across the review above. I was upset by seeing that negative review.
I agree only on one thing, the owner of the institution, named Susanna, does not understand where she is and why, she does not understand the principle of operation of her business, has no idea about the elderly's home, who is responsible, for what, why and how. She works in general. Anyway, I cannot say her personality is bad. However, she is lucky to have a smart Administrator. From the very first minute of communicating with the administrator Victoria, first talking on the phone and then in person, I realized how educated, well-mannered, very compassionate, extremely conscientious she is. She explains everything very well, tries to help, gives the right advice. It is very hard to realize and watch the behavioral and health changes of your loved one and it is incredibly hard to find a place that you trust. Thanks to Victoria, we found it. She has a very kind heart and is a responsible person who you can rely on. Her care, attention to details, concern and love shown has been unparalleled. She treats elderly people and their families with great tenderness and understanding. I am simply delighted with the set of qualities of Victoria as a person and as an administrator. This is a great person. If she still works there, then you are definitely in good hands. My family and I want to thank from the bottom of our hearts, especially Victoria for taking care of our beloved family member and her team at Comfort Care Assisted Living.
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