I just left the Granite City IL Valvoline, the team there was very curtious and professional. They…read morestated other services my car might need, even one that they wouldn't be able to perform. All in all I would recommend this Valvoline to my family and friends.

Nathan the manager on duty. He sent out a young kid asked me to move my car to let a car that was…read moreon the lot before me go ahead of me. So I obliged and moved. She went in got her oil change and left. Which put me behind a mini. The Kia that pulled up my right entered the building for their oil change. I got out and spoke to the Nathan if you doing first come first served then how is the Kia ahead me and he kept giving excuses saying he was short handed and no one gets any brakes as if that had any bearing on the line up of his lot. By the time I pulled into the lot the Kia had left. I had things to do just as she did but the fact of the matter is the manager had zero concern about correcting the matter. You should go elsewhere for an oil change. If Nathan is on duty you then your definitely rolling the dice and will always crap out.

I came in last night 11.7.23 to have a trailer license plate bulb changed because I couldn't get…read morethe bulb out. The guy told me I had to wait till morning for the mechanic because he was not allowed to do it. So I wake up and get ready for my day and at 6:00 I go in and check in. So the morning guy tells me the nechanic does not come in till 7:00. I go over to speedway to get coffee and breakfast. Come back and another driver is in the lane and so I go to talk to another guy who works here and he tells me first come first serve. What? How does that work? Then I get "I apologize ma'am " please

Aamazing and wonderful people at this business my AC wasnt working and I had gone to Dobbs(DONT GO…read moreTO DOBBS!!!) and they told me my ac compressor was completely shot and I needed a new one and wanted 2500 after already bringing it in once and not listening to what I told them but this place asked all the right questions and really cared ended up being a loose belt fixed it within 3hrs (busy day) and charged me $98 super honest and trustworthy people here u wont regret coming to this mechanic

The glowing reviews are spot on! Mark and his team were fantastic--patiently explaining the issues…read morewith my car and working with me to find the best solution. I truly appreciated their transparency with pricing, prompt service and so far, the repair has been holding up perfectly. Highly recommend!

My wife went for a couple issues. Slow tire leak, right front tire. Balance issue, suspect right…read morefront tire. TPMS sensors both drivers side tires. They fixed all that. Replaced the tire. Sensors working. Balance issue gone. But all the ABS/ traction controls lights and the stabletrak warning are now on. Immediately went back in and told them. They said they couldn't have caused that. They suggested that the lights would go out, just drive it a little way. Drove it a ways, returned, because the lights are still on. Well, you'll have to make an appointment. I note that they didn't notice the lights at all. Not when they started the work. Not when they finished the work. The lights come on immediately with the key. Still in the parking lot. Probably a wiring issue, likely the speed sensor. Just happened to go bad immediately after they fixed the requested items. Maybe the slow tire leak and bad balance were masking the issue, so the car couldn't see it. Maybe the unreadable TPMS sensors weren't allowing the ABS system to see there was a problem. But maybe the most unlikeable thing in the whole event is that they just didn't say "let's make you an appointment right now to see what happened so we can make sure you're safe." What they said is "you'll have to make an appointment." Some other time. On your time. After you call on the phone and wait a half hour while we do other important stuff. When you aren't standing right here where we can just look at our appointment book together and get you the very next convenient appointment. Their attitude was dismissive to a woman who probably didn't know mechanical stuff, they KNOW they didn't do it, and the problem will hopefully just go away. And it probably will.

make sure to set an appointment. the customer service was awesome. the prices where amazing. I will…read moreuse them again.

I am not confident they did the work they said they did. I never felt the car move, as is usual…read morewhen changing the oil filter. I know they didn't check the air in the tires. And the sticker they gave me for the windshield had the same mileage (8 miles different) as the previous sticker.

The teenagers they have working here are so unprofessional. Talking to each other about "uppies"…read moreand their lunch break. One of them asked the other guy to finish out Bay 1 (which is my car) and he said "if you ask." If i have to ask it will not be nicely. It took me an hour to get an oil change. One of them took out my air filter and smacked it around in his hands for 5 minutes before showing me and asking if i would like to replace it. One spilled coolant all over my engine. I had to ask them TWICE to NOT touch my nitrogen tires. I knew i should check under my hood when i got home.

I had an appointment at 2:00 for a simple oil change. Waited for 3 hours!! And no one even bothered…read moreto apologize for the long wait!! I won't be back!!

Excellent experience at this Dobbs! Went in for a four wheel alignment, and couldn't be happier…read morewith the price and service received.

Always upfront with me. Squeezed me in for a tire repair and had me on my way in short order! The…read morebest!

I orginally asked for a simple throttle body cleaning and the guy behind the counter said what they…read moredo is shoot some chemistry thru the inlet of the throttle body and i had left with a symptom the car didnt have after they had custody of it..im sitting in the waiting room and i can hear them reving the engine to 5000rpms at least and then i see their person roll out to test drive my property ...he comes back parks the car in the rear to hide their shame ..the guy charged me $182 dollars for 1 hour labor and the chemistry ..so i get int the car after they gave me back my key..i start it ..the idel surges past 2000rpm and throws a check engine light ..and putting it in gear was jolting the whole car cause the idel was stuck at 1500 rpm ..and still has not got any better since a month later and it still thows codes still idels too high ..the did look at it on the original day later in the afternoon ..told me the issue was my MAF sensor and so i replaced it ..they asked for another bite of the apple ..i refused ...cause they seem clueless here and quiet frankly ..they were looking to be in my pocket as deep as they can get ..thanks obrien since you dont know a throttle body relearn ..or to just clean the throttle body ..i now gots to spend 100's of dollars trying to chase down what ever you people did to my car ..dont reply ..just go way like everyone else should ..they always put the blame on the customer ..and isnt that special ..

We had my oil changed prior to our trip to Florida at this God forsaken location…read more It wasn't til we were leaving Florida that our low oil level light came on! We had just had it serviced!!! We pulled into a Valvoline station and told him this that we just had it changed less than 1000 miles ago; we were shocked to find out this terrible location scammed us and never put in my 1 quart of Duralube. My oil was thick, black, and sludgy and the oil filter was dirty and packed!!! They didn't change my full synthetic oil at Midas and kept my quart of Duralube as the oil level was 1 quart low in Florida; I've never had any low oil light to illuminate until this incident occurred. You should be able to trust there so called automotive techs to do their job. We will be following up and seek legal action.

Save your self the time and the energy do not go here. They rush jobs you will be sitting 2 hours…read moreplus for your oil change the lady at the front desk loves telling lies about stuff she has done but has not done.