Positive word of mouth from friends and family lead me to Chinatown Mobile to fix my cracked phone…read morescreen. I came in on a Saturday afternoon and had to drop it off and return since it was busy and took about 2 hours. The tech was the only one running the store and said that it would be faster on weekdays. Screen was fixed for $50, which is very competively priced. One thing to note that this is Chinatown, and there is no proper lines, so I would recommend walking up and getting acknowledged as next in line when you walk in. While I was waiting patiently for some ladies being assisted, several people came in, and basically cut in, which was annoying. Other than that, great job as phone looks and works like new again!

They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.

Polo took care of me in the mid-part of 2025. I don't like this location because I've either gotten…read moreattitude or I feel rushed here. There is one young lady who works there who is never friendly. I vowed that I would not return to this location and find another that will treat me with respect. You would think the Chicago downtown location would hire the best employees in customer service but unfortunately for me, that isn't the case.

Not helpful customer service, incompetence and lying agent regarding promotions and charges.read more

I had an iPad that stopped working after three years. I first tried going through Apple and even…read morehad an appointment at Best Buy, but I was told I should either buy a new iPad or get a credit with Apple. I remembered using uBreakiFix before for other devices, so I decided to give them a try before making a big purchase. They quickly checked my iPad and confirmed it was charging properly. A week later, my iPad was fully repaired at a very reasonable price! I'm so excited to have my "baby" back, and uBreakiFix will always have my business from now on. Their repairs come with a one-year warranty, and their customer service is always top-notch. Highly recommend!

My computer's hard drive ran out of space & I did all I could to make room, but it kept filling up…read more Something called the Capabilities Access Manager had created a 160GB file of junk. I couldn't get rid of it, so I took it to a UbreakIfix on Chicago Ave in Chicago. I also had a problem with my page layout; words were pressing together and overlapping. They kept my computer overnight. I picked it up, they got rid of that file, and I had my HD space back!! I was pleased until I tried to do other stuff. I couldn't get into my settings to change the video. I took it back, they kept it 2 days, claimed they fixed it, but they didn't. It would take too long to tell you the two weeks of Hell I went through. I found out from my Google Artificial Intelligence that they fixed the first issue, but created many more by corrupting the Capabilities Access Manager program in Windows, which controls permissions and related settings. Every time I went to a website, I would always get a pop-up asking if it was OK. I couldn't get into my permissions to change it from ASK to ALLOW. Every time I tried to go to settings & change permissions, I was kicked out. This went on for 2 weeks. After hours of dealing with AI, we finally went in and deleted and rebuilt the CAM svc. I FIXED IT!!! Well, AI fixed it. I tried calling their home office to complain & I got some clown at Asurion who refused to even pay any attention because, according to him, UbreakIfix was a totally different company. I tried telling him Asurion OWNED them & he rejected that and claimed that was not true & there was nothing he could do. Finally, I tracked down a Florida location and called, but got a lady from the Philippines on the phone. She took my call, was very nice, and told me there was nothing she could do but would have someone call me. The next day, I got a lady on the phone, and I explained all the trouble. She offered me a refund of my $100. I told her I wanted $50. They did solve one problem, but I'll be damned if they get to keep all of it. So, I'm waiting on my $50. I hated the service, but the response after I finally got someone other than an idiot on the phone, who didn't even know who he worked for, was reasonable. The reason I went to them is that they had fixed a phone for me. I say use them at your own risk. The corporate customer service person in America did her job. She listened, apologized, and offered a solution. I was not pleased with the people in the store on Chicago. They lied to me and told me they had fixed the problems they caused and they didn't. That is unacceptable.

SCAM!!!! I have been waiting for well over a month for payment. I sent my old phone to them and…read morethey have received it but refuse to pay me for my phone or send my phone back and they are now ignoring all communication from me .. don't let them scam you

Do NOT use this company!!!! I have actually filed a complaint with the BBB and they never responded…read moreto them either. They quoted me $140 for my broken iphone back at the beginning of June and I still have not received a payment. I am considering taking them to small claims court. It will be worth the small amount of money to file a claim with the courts to make sure they stop scamming people!!

Great place for any phone service, I highly recommend this place. I will definitely be back for…read moreother services

Great service and great price! They were even open on the holiday weekend! I felt welcomed and the…read moreservice was quick.Id certainly would return!

Jordan walked me through me the process of getting my iPhone 14 Pro Max repaired and made it so…read morestress-free. My friend recommended Device fix because he had gotten stuff repaired there. I agree with most reviewers that they are very personable and wanting to help. They did an amazing job and pretty much brought my phone back to life. I am so happy and I will be making this my go to location when I need a repair. Also, I must say the location is really awesome while I waited for my Repair my son and I enjoyed playing the arcade video game.

Wanted to support a local place, but my experience has been pretty mixed. They did a good job…read morereplacing batteries on a couple old tablets, although it took a while and they were not good at keeping me informed about progress. But most recently I brought them a Pixel 8 with a cracked screen. They replaced it, but it wasn't properly sealed, so when I dropped my previously waterproof phone in the sink for a second, it flooded and was ruined. They refused to give me my money back, did not apologize, told me that "everybody knew" replacement screens weren't waterproof, and then were jerky on the phone. Had I known the replacement screen wasn't waterproof, I would have done what I suddenly had to do anyhow: buy a new phone. They did offer to see if they could get the data back, but once again didn't contact me with any updates. I eventually went in to get the phone back, but again there was no data, no apology, and certainly no refund. Next time I'll see if I can find a place that will at least answer their email and keep me updated on repairs.

Not helpful customer service, incompetence and lying agent regarding promotions and charges. Go…read morewith att.

The staffs in this location does not follow their procedure they will not make call to customer…read moreservice they are very lazy, especially the lady manager. It was not that respectful. T-Mobile has my last name wrong and I presented ID and she will not call customer service she asked us to go B home and change it.

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!

This location is as unhelpful as it is unfriendly. Yusef is at the top of that list. I would check…read moreout the Hyde Park or Lincoln Park locations. At Hyde park I was greeted at the door, welcomed in, the entire environment was a shift of professionalism. My sister had no problem doing hers in Lincoln park and actually had their rep offering us help because of the lack of assistance we were getting at our location. At Roosevelt, Yusef, who helped my family, had attitude from the start, walked away multiple times while our process was still unfinished (he didn't want to stand with our group so he'd go hangout with the store manager and other employees and we'd have to call him back over to keep going, it wasn't to help another guest which would have been more understandable than just socializing when he had a customer), and ultimately he could not figure out how to return my phone so I left the store with 2 phones and had to come back the next day. The store manager, who was there both days, and who Yusef kept walking away to chat with, never stepped in to offer any assistance with my family. Between the gossip she was hearing from Yusef, and seeing my family get increasingly distressed after having been there 3 hours, a manager making face might have been a good impression. Really really poor customer service, which is really I guess mostly what they are there for, since they require you to do everything in store yourself through the T-Life app.

Not helpful customer service, incompetence and lying agent regarding promotions and charges.read more