Great service, on time as scheduled and excellent work performed per the quote! No issues…read morewhatsoever.

Very helpful and knowledgeable staff at the Penfield showroom. They had an incredible selection of…read moreboth solid and engineered floors as well as luxury vinyl flooring. We selected an engineered hardwood made by Naturally Aged Flooring. Definitely one of the best local flooring shops we visited.

Very knowledgeable staff. Each time we went in to sign out various flooring samples we had the same…read moregreat experience. Great local business!

Expert Appliance sells affordable used and refurbished household appliances such as refrigerators…read moreand laundry machines. The space is minimal with no frills, but the prices are very reasonable, and they offer delivery and removal. It is a popular place for landlords, house flippers and those with limited budgets that don't want to pay retail prices for new items.

We are left feeling taken advantage of, shocked by false accusations, and want to warn others about…read morehow Jeff Bean treated us. I'm appalled by the way he rudely treats customers and gets away with poor workmanship. He did not honor our contract and is refusing to not only finish the contracted project, but to refund half our deposit that was to go towards it. He dragged this out over a year and left us in dismay. I would NOT recommend hiring him. Per our contract in 2021 he did 2 out of the 3 jobs he was hired for. We paid a deposit that was to be split between the 2 main jobs. He completed the first main job with poor workmanship, but did not return for the second main job. Despite numerous patient and polite attempts to reach him since then, he failed to respond. Finally he responded, calling us a difficult customer and that he refuses to do the work to fulfill the contract. Furthermore he threatened a restraining order if we continued to try to contact his business. After now reading other reviews, he has done this to others and will continue to do so. Please beware.

Contracted with Jeff to have the outside house trim painted, new shutters rehung, and inside…read morestairway wall paper removed and the stairway painted. We are VERY satisfied with his groups performance. His quote was detailed and competitive with two other quotes. He said the work would take a full week and was completed on time and on budget. The workers were professional and polite. The owner, Jeff, was on site during the whole job! In my experience, having the actual owner of the company present and actually doing much of the detail work, is highly unusual. Jeff takes pride in his work and that shows! I would strongly recommend Word of Mouth painting to anyone who needs a quality as well as honest painter. DTK Penfield ,NY

Brilliant Bathrooms and Pressure Washing , Service requested was Excellent,…read moreQuality Excellent, And Value is Excellent. The patio looks beautiful, looks like a new Patio, We plant definitively Hire this company again. We are very Happy.

Just got all the floors sanded and refinished in my home. The price was GREAT and the quality of…read morethe work was beautiful. No problems with quality at all. The best part was the whole house was done in a day, with one final poly coat the following morning. Easy guys to work with.

Precisely the reclaimed weathered barnboard I was hoping to get for our project. Communication was…read moregreat and service at the yard was top notch.

A low quality product, a dishonest salesman and poor customer service are what we experienced from…read morePioneer Millworks. Edited: Someone (gee, I wonder who) complained about this review and Yelp asked me to remove the link to my blog that gives the details. It should be noted that the first review here, by "Bill B", was originally posted by a "Ross". Ross is the name of our salesman, coincidentally, and the name was changed to "Bill B" after I posted this review. Our experience with Pioneer Millworks went from bad to unworkable. While we were looking for a reclaimed wood source, they provided our contractor, Schuchart/Dow, with a sample of their reclaimed wood that everyone liked. The interior designers, NB Design Group, especially liked it for its regularity across all the pieces of wood, i.e., it wasn't just a hodge-podge of wood thrown together. Little did they know the sample had no relation to reality. Our contractor and interior designers know what they're doing. Schuchart/Dow is a respected contractor who does high-end homes and has won awards for their work. NB Design Group is a respected interior design firm who also does high-end homes and has won awards -- in fact, they are who a certain extremely wealthy Seattleite uses for interior design. These are two companies with experience and knowledge about quality. We originally planned to use the wood for wall cabinetry and for two doors. We decided to not use the wood for the doors, so we cancelled that part of the order. That was the beginning of problems with Pioneer Millworks, as their salesman threatened us with a stiff fee to cancel the order (that hadn't even shipped yet). That seemed to get resolved okay, but I've lived long enough to know that when a company starts off like that, making threats, no less, it only gets worse. This is no exception. The wood was finally delivered to our contractor. Mark, Schuchart/Dow superintendent on our project, saw it and told us that we'd better have a look at it because it didn't look like the sample. They took photos of it and, yes, a lot of it was not representative of the sample -- it looked like a hodge-podge of wood thrown together. We asked Jim Dow, Schuchart/Dow's founder and principal, what he thought of it. He said: I looked at it and it sucks......bad I instructed Katie to track down some new samples We asked our interior designers what they thought, and they said: We agree and think it doesn't look good. The photos look much more random in texture and color compared to the sample. If it were just me and Gay, two inexperienced people, we'd assume that we just don't know enough to know that's how reclaimed wood comes. But Schuchart/Dow and NB Design Group have decades of experience. They didn't like it at all. So I called Pioneer Millworks and talked to their General Manager, Martin Brett, on the phone. He insisted that we don't understand what reclaimed wood is and that we just need to find someone who can finish the wood and it'll look just like the sample -- a sample he hadn't yet seen. I asked if I could send him photos of the sample and the wood to see if he still thinks the sample is representative of the wood we received. He agreed. I sent him these photos (the first is the sample, the second is the wood we received): [Photos are on my blog entry] Anyone can see that several of the pieces look like they were taken from a Home Depot and thrown in the mix. Only half of them have the rustic saw-cuts in them. Yet 4 of the 5 pieces in the sample have them. Martin Brett couldn't see that. He thinks it's just a question of color. [More info removed to be within Yelp's text length limit] I've re-posted as much of it here as Yelp allows. You can read the full post on my blog, which cannot be linked to to from Yelp because it violates their Terms of Service -- they claim it is "promotional". And they threaten not to delete the link, but to delete the ENTIRE review! So you have to go to my profile, find the link to my personal site and then go search my blog to find the post. All so Yelp can disallow a link in a review. Yelp doesn't understand how the web works. They also allow the 3rd review here, one that is obviously a shill for the company, to post a link to the company's site and that somehow doesn't violate the Terms of Service even though it can't be considered anything but "promotional". I guess you can provide promotional links on positive reviews but not on negative reviews. Yelp doesn't understand who their customer is.

Mike and his team were great to work with. I use them to help fix my dining room ceiling that had…read moresome water damage. From start to finish they were professional and tidy. The free quote was fair and accurate, and they were able to start the work the following day. Robs drywall work was impeccable and my ceiling looks brand new! I will definitely use them for future projects.

Mike was local, knowledgable, fast and clean. I would use again and highly recommend.read more