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    Bibi & Kim

    5.0 (1 review)

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    5 months ago

    Helpful 7
    Thanks 3
    Love this 6
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    Robinson's Jewelers - Beautiful 18k yellow gold rings and bracelets

    Robinson's Jewelers

    4.8(105 reviews)
    1.5 mi

    Robinsons Jewelry on Las Olas Boulevard has an exquisite array of fabulous jewelry…read more They provide personalized professional excellent quality repair services. I highly recommend Robinson's Jewelers for all your jewelry needs

    I am extremely disappointed with my experience and honestly cannot believe the level of…read moreirresponsibility and lack of communication I have experienced. My future husband and I placed and paid in full for both of our wedding bands on July 10th. At the time, we were told the rings would take approximately four weeks to arrive. I went into the store on Tuesday, September 1st--almost eight weeks after placing the order--and they had no idea what was going on with it. I was basically brushed off and told that the order would ship that same day, that they would call me with an update, and that the rings would be there by Friday. I went back again today to follow up, only to find out that nothing had been done. The order had not been placed or shipped as I was told. Now, once again, I have been promised that my wedding bands will be here by Tuesday. At this point, after being given incorrect information multiple times and receiving no calls or follow-up, I unfortunately have no reason to trust what I am being told. What makes this situation even more upsetting is that I am leaving Wednesday to get married in Italy. These are our WEDDING BANDS. This is not an ordinary purchase that can simply arrive whenever it arrives. They knew exactly what these rings were for and the importance of having them before our wedding. Mistakes can happen, but what is unacceptable is the complete lack of responsibility, communication, urgency, and honesty. It has been nearly eight weeks since we paid for our order in full, and instead of someone taking ownership of the situation, I have had to repeatedly go to the store myself looking for answers--only to be given another promise that isn't kept. For a jewelry store handling something as meaningful and time-sensitive as wedding bands, I find this incredibly disrespectful and unprofessional. What should have been such a special purchase for us has instead become an unnecessary source of stress just days before we leave for our wedding. I am beyond disappointed.

    Photos
    Robinson's Jewelers
    Robinson's Jewelers - My beautiful ring

    My beautiful ring

    Robinson's Jewelers - Pasquale Bruni Earrings

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    Pasquale Bruni Earrings

    Carroll's Jewelers

    Carroll's Jewelers

    4.7(69 reviews)
    1.5 mi
    $$

    I walked into Carroll's Jewelers ready to sell two gorgeous pieces. One Emerald necklace and one…read moreRuby bracelet. I even had appraisal documentation. The owner didn't look at the items for more than 3 seconds before saying "not interested". What kind of customer service is that? That's how you do business?

    I was wandering around the boulevard during the Christmas on Las Olas event and was lured in to…read moreCarroll's by all of the shiny things. Carroll's has a long history in the jewelry business. Carroll Seghers started his jewelry career as an advertising executive for Gruen watches. in Cincinnati Ohio in the 1930's he purchased his first jewelry store and named it Carroll's Jewelers. After a few years he relocated to Coral Gables where he hosted a public TV program called Facets. The show led him to open this Las Olas Carroll's Jewelers. Carroll's is one of the original stores in the Las Olas shopping district. Carroll's daughter Jeanne Ann and son in law Robert Moorman took over ownership of the Las Olas store. Carroll's Jewelers is now owned by the fourth generation of the Moorman family. A pair of earrings caught my eye and Emily came over to help me. They have a lot of beautiful new jewelry and one of a kind estate sale pieces ranging from $150 to many thousands of dollars. They also have a custom design team and a repair department. In addition to jewelry they also sell gifts which include frames, platters, and glass pieces. The store is elegant and beautifully decorated for the holidays. After speaking with Emily it was easy to see why you would choose to shop here. Carroll's offers superior customer service and experience.

    Photos
    Carroll's Jewelers
    Carroll's Jewelers
    Carroll's Jewelers

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    Atlantic Jewelers - No 'hidden clasp' that they charged me $130 for..

    Atlantic Jewelers

    4.9(68 reviews)
    6.5 mi
    $$

    The were great people to work with and I wouldn't go anywhere else! I've never set foot in a…read morejewelry store and I went there cause my dad used to say they were good people (he's passed on now). I was looking to get a engagement ring and had no idea what to look for, David helped me understand all the different types of rings and styles, and I ultimately sent my sister with my girlfriend to go try on rings one weekend so she could figure out what she liked and sizing so I could give them more info to work with. I was planning on proposing the following week in the mountains and completely forgot they were closed Sunday-Tuesday!! So on Wednesday I talked to David and told him she wanted a ring with as marquis band, hidden halo and oval stone and even though they were slammed busy he sourced the three parts for the ring after hours and got them in time to be assembled by his father who did a excellent job and in time for my trip! They really went above and beyond!

    Took my wife's diamond pendant necklace to be properly fitted. Arranged for a belated birthday…read moresurprise for her. They were going to call her and surprise her. They promised to put it in a nice little box. They told me they had to make a special 'hidden clasp' for the pendant to make it look right. I paid them ahead of time and waited a week ( they were going on vacation), then 2 weeks, then 3 weeks. When I called they couldn't find the order and finally said 'he's working on it now'. A week later the wife picked it up ( in a plastic bag), no 'hidden clasp' they just opened the pendant enough for the chain to fit through. Caveat emptor with this family.... Steve.... Where is the 'hidden bail" you charged me $125 for?‍ Just so people understand what a hidden Bail is... you cut gold out of my pendant to make room for the chain instead of putting on the bail you quoted. I prefer to settle things publicly You literally quoted me on the hidden bail, charged me for it and then took gold out of my wife's pendant ( no bail).

    Photos
    Atlantic Jewelers - My Wedding Band (diamonds all the way around of course )

    My Wedding Band (diamonds all the way around of course )

    Atlantic Jewelers - Gorgeous Diamond Bar Necklace I Had to Have

    Gorgeous Diamond Bar Necklace I Had to Have

    Atlantic Jewelers - My Engagement Ring

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    My Engagement Ring

    Bibi & Kim - jewelry - Updated September 2026

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