They did an amazing job with my Bianchi! My Shimano crankset was under recall, and the team handled the entire process for me, including getting a brand-new replacement directly from Shimano at no charge. Everything was handled professionally and efficiently, and the customer service was excellent. I'm extremely happy with the experience and highly recommend this bike shop to anyone looking for knowledgeable, reliable, and trustworthy service! read more

Bicycles Etc - Bicycle - Bikes Near Me - Lisle, Illinois

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These guys are great! They fixed my flat on the fly and rec the correct tire without a hassle in and out in record time. Thank you !

Got my bike here and got an amazing customized service. James showed me basic maintenance after purchasing my bike and was also offered a free tune up before school/900mi. No markups on price for any products either. For any future viewers - they are primarily a Marin retailer but also offer Cannondale, Haro, and Jamis. read more

As a newbie to owning a bike as an adult, Bicycles Etc has been a fantastic resource through the purchase of our first bikes and initial maintenance. They have a great selection of bikes at varying price points and in-house bike repairs. While prices aren't as cheap as box stores, the quality of their bikes and knowledge of their staff can't be beat. read more

This place is fantastic! We went in looking for a new bike for my son. They were so kind to him, answered all of his (many) questions, fitted him to a bike and made sure that it was one that would grow with him for years to come. Fantastic staff who take their time with you and don't pressure you at all. I would 100% recommend this shop over anywhere else! read more

My wife and I decided to buy one another bikes for our wedding anniversary and were recommended to Bicycles Etc. Mike & John were wonderfully helpful and patient with us as we looked around, asked questions, tested bikes, etc. After a no hassle process we settled on a few bikes and couldn't be happier with our purchase. Both guys helped load the bikes in our car and showed us some important gears and handling instructions before we were on our way. The pricing is more than a Target or Walmart but reasonably priced for the quality of bikes and you're supporting a family owned business. I'll recommend this shop to all! read more

Friendly family owned since the 1980s early 80s at that. It was an overall really strong experience. 4.5 stars ! Staff was friendly and very helpful and willing to tell you what you needed and why he did NOT just, " buy this , buy that, next!" Something was missed ( oversight) and they replaced it with a smile! Excellent staff, friendly , warm , VERY KNOWLEDGEABLE ! Prices are mid level , not bargain basement but they carry quality not shite! Strongly recommended. read more

Very fast and fixed my bike in one day. They didn't even charged me with tax which was surprising and very kind staff. They have all kinds of gear and equipment to fix your own bike. I highly recommend. read more

Oh my gosh after just leaving that horrible place called spokes. Yes I've left a review and an updated review. I ended up at bicycles etc. I told them what happened at the other place and they completely understood. Mike was just incredible. They will work on my type of bike. They have such an array of accessories. The two men that were in there were incredibly nice and helpful. And I cannot wait to come back here. It's a little bit farther than the other place but I will never step foot in there again and I will come here instead. Thank you Mike. You so rock! read more

Got our 5 year old a bike here. Pros- easy to get to from Naperville and a good supply of kids bikes even after the ravages of Covid. Cons: I found the nickel and dime-ing us annoying. Kickstands are extra? Why businesses don't just include this in the sticker price is beyond me. Who doesn't need a kickstand? read more

Staff was incredibly helpful and knowledgeable. I'm 28 and new to the bike world (haven't ridden one since I was 16)! I brought in my Ancheer 20" City eBike, because the back tire popped. I got thicker wheels, a new seat, a phone holder and a rear view mirror! I wanted to get a SAT GPS, but I'll have to wait till next time:) The mechanic was open to ALL questions I had, even the seemingly basic ones. Even during the pandemic, they are all cheery and energetic. That's my new bike shop! read more

I'm an avid road and mountain cyclist and I only just only discovered this wonderful gem of a bike shop. Needed a new saddle for my road bike. Those who ride know how hard it can be to find 'just the right saddle.' No problem with Bicycles Etc. ....Super friendly, knowledgeable and recommended the perfect saddle...and actually had just what I needed right there in stock in the store...without all the attitude that many bike shops have recently adopted. My highest recommendation!!! read more

I brought in my son's adapted bike with a broken chain guard. The owner was very helpful. He quickly diagnosed the problem and even made other adjustments. We got it back very quickly, in spite of this being a very busy season. They charged a very reasonable price and helped load it in/out of the van. I was very impressed.I highly recommend the store. read more

I have taken my bike for tuneups and tire repairs. The serivce has been very fast- on the spot- for tire repairs. When I first went there, they noticed immediately that my gears had been manufacturer recalled. They filled out the paperwork for me and installed a new set of gears free. They didn't have to mention it and I was glad they did. The selection of accessories is quite good also. read more

I had 2 flat tires that were dry rotted after the winter. I e-mailed the shop on Thursday when the store was closed and got a quick response indicating it would take 1-2 to have new tires and tubes installed on the bicycle. I dropped the Cannondale Bicycle off the next morning and received a call within the same business to pick the repaired bike up. I was given information on my options and the repair is perfect. Thank you Bicycles, etc. Great service was given by courteous employees! read more

I have had minor maintenance performed on my bike which was done quickly and at a fair price. The last time I was in, they showed me how to do a few minor things on my own. I appreciated them taking a little extra time when they didn't have to. read more

Not friendly at all. Barely perfunctory. Won't budge even 5 bucks off the price they have on a brand new bike, or throw in a 10 dollar accessory for free in return for paying their list price. Take your business elsewhere. read more

Called to simply ask if the business is minority owned. Got nothing but deflections and non answers until I had to say "okay since you're not answering me I assume the answer is no?". His first response was "why does that matter?" followed by the typical "can I get your name?" To which I responded "I'd just like to be able to reinvest in my community just as white people do everyday without a second thought". He responded "well we are a community". After I said "I assume the answer is no?" I was promptly hung up on. I tried to call back a literal minute later to elaborate on my thoughts further, but to very little surprise someone else answered. read more

Did a great job with my tune up and tire replacement plus pretty good price, kind and just from looking at the showroom the bikes are reasonably priced read more

I recently purchased my e-bike from this local bike shop. The employees are friendly, knowledgeable, and most importantly didn't push me into something I didn't want or need. I am extremely happy with my purchase and would wholeheartedly recommend this business! read more

I've been looking for a bike for quite a while both in store as well as on line. This bike shop is top notch. The owner, and staff were knowledgeable, helpful, friendly and a lot of fun. Love my new Benno bike. Fits me well as It's been difficult to find a bike that fits me as I'm short. Watch out everyone as this lady is a newbie. Give me some room. Proeed at your own risk. :) But if you're looking for a new bike or repairs on your bike give this shop a try. Lisle, IL. Thank you Bicyles Inc. read more

Just a brief "me, too" review. I recently took the guts of a malfunctioning exercise bicycle (purchased elsewhere) in to them and received friendly consultation and an inexpensive repair. My wife and I bought bikes here quite a few years ago and were quite pleased. It's a spacious, attractive shop with a wide selection of gear. (Caveat: this is the impression of a casual cyclist.) Update: hey, you guys, go check out Diane S.'s cool review -- I'm just a barnacle! read more

These guys are great for repair services! They are very helpful in answering questions and didn't try to up-sell me on something I didn't need. Their prompt repair on my bike was very much appreciated. AND they are friendly. I love to patronize local businesses, and these folks are a perfect example of the way LOCAL should be done. read more

Worst customer service ever. Needed a bike for son's birthday. 3 Other independent dealers had the exact same bike for $30 less. They would not price match. We had to suck it up because they had the color combo the boy wanted ready to go (our fault for waiting) or, I would have ordered from the shop in Downers Grove or Lombard and waited the week for the next shipment instead of dropping $330 from a jerk named Brian. The sales tag said the kick stand was included. Brian added it to my bill that I didn't notice until I got home. I turned right around and said what's up with this? Oh, I guess we made a mistake - was all that was said. They will never get any of my business again! read more

Having a really good local bike shop is like having a good spouse... they enhance your life greatly and can make you a better version of you. Having now purchased 2 mid-range mountain bikes from Bicycles, Etc, I can tell you that these guys are the real deal. They're a reliable source for new bikes, and more importantly they do awesome work when your ride needs service (and they all do eventually at some point). I just bought a new Cannondale MTB to replace my fairly ancient Gary Fisher that I bought here back in 2007. After a few rides I had a handful of silly little problems (loose cables, seatpost sliding, etc)- all typical of a new bike that gets ridden a lot. Some of these were pretty trivial, but the guys here are super cool and fixed the issues for me, free of charge. When I started having more trouble with my wheels (spokes breaking, rim bending) these guys worked out a deal with Cannondale to get me a brand new set of heavy duty wheels to replace my clearly crappy factory ones. They didn't even charge me extra labor to do the work. You'll definitely pay a premium here for bikes and service compared to Target or Wal-Mart. What you'll get in return is an awesome team that really knows their stuff, they stand behind their products, and they want you as a customer for life. I'm doing an Ironman in 2017, and there's no doubt in my mind I'll be buying my next tri bike from these guys. Kudos to John, Mike, and the rest of the team here. Thanks for making me a better cyclist, which in turn makes me a better person :D read more

ATROCIOUS and ARGUMENTATIVE with customer. BAD attitude. Advise community to AVOID this place. There are PLENTY of VASTLY BETTER places in our area for Bikes and repairs. Zero credibility on their sales pitch or advice. Take your business elsewhere. Save your time and hard earned money. read more

After my long time local bike store on Naper Blvd closed a while ago I have finally found a good replacement. These guys are always friendly courteous and very supportive of novices like me who can't even do routine maintenance like replacing a peddle or putting on a new wheel. It's easy to see right away they definitely enjoy what they do. Good bike stores are hard to find in the western suburbs but I think I found one read more

This shop has really gone above & beyond for me. I was a little nervous to purchase a new bike -- this was the first time I'd be spending the money to buy something more high quality (fitness hybrid), and I was worried that I didn't know the right questions to ask or details to consider. Mike was incredibly accommodating and helpful: on the first day I went in, he talked me through some of my options and made a suggestion for me to try. When I came back two days later to test ride the bike, we quickly realized it wasn't a good fit and had to go back to the drawing board. Over the course of two hours, we tried a series of sizes and styles to figure out what was going to work best. He offered thoughtful solutions and took the time to explain each factor to me (which is not an easy feat because I ask a lot of questions) -- all while respecting my modest budget and keeping my best interests in mind. He was friendly, upbeat, and supportive throughout the entire process. After my first longer ride on the bike we finally picked I was stoked because it was a fit, but also noticed some friction noise when using the high gears. I stopped by and Mike kindly tuned it for me so I could get back on the road. Absolutely great -- I imagine I'll be a customer here for a long time. read more

I wrench my own bikes of all types so I go here for parts and bike specific tools. Brian knows his stuff and he will be able to help get the job done faster than ordering online. Knowledgeable support and quality parts for people who know bikes. read more

I brought in my bike to fix as pedal's screw threads are breaking and a pedal is falling off (due to my own stupidity). I immediate went online to buy another crankset to replace the old crankset (which holds the pedal). Well, it didn't fit and I fear that I could spend a lot more money without resolving the problem and I brought my bike to Bicycle Etc. They fixed it earlier than their estimated schedule, so I am very pleased. The price is more than reasonable. Let me put it this way, I would have spent more in time and money in trying different parts to get my own bike fixed if I didn't bring this to this bike shop. read more

My experiences at Bicycles, Etc. have all been positive. The staff is friendly and willing to answer questions. They recently repaired one of my bikes - solving a problem with the bottom bracket and chain that I couldn't. The bike pedals smoothly again with no noise. I believe they are knowledgeable and and have a quick turn-around time. As others have noted, prices here are fair. read more

I recently moved to Green Trails. I own 6 bikes and have dealt with many different bike shops over the years. However this one was the worst ever. I had one bad experience at Bikes ETC and decided to write it off and gave them a second chance a week later with another issue. They immediately lost my business forever within 1 minute of dealing with the jerk at the counter. I went to Trek on Ogden and they were delightful, helpful, knowledgeable and friendly. They charged me 10.00 for what Bikes ETC quoted me 125.00. Never will step foot in their door again. Happy Trails read more

I'm sorry that are now in one location due to lack of business. I found them to very unfriendly and borderline rude. I can buy the same bikes alot cheaper and in a more relaxed friendly environment almost everywhere else. read more

They have a large variety of items but they seem overpriced. People there are not very polite or helpful. I will not be returning or recommending read more

I just wanted to write a review because I will never forget coming here and being disappointed. I was riding my bike, when one of the pedals came off. Luckily, I was near the shop, so I decided to ask if they could quickly screw it back on for me. Well, apparently, even for that they required about ten dollars which I did not have on me at the time. It just seems like they would want to be friendly and offer me some help, but instead I ended up walking my bike all the way back. This had happened once before, and I got it done for me for FREE at an AUTO REPAIR SHOP (possibly midas?) from someone who just wanted to help out. I guess there aren't too many people willing to help one another out these days. read more

Customer service was very pleasant. The store is very popular, because everytime I'm there there are customers buying bikes, dropping off or picking up repaired bikes. I've been there with my son's bike, which has no manufacturer. Brian found a way to fix it without me buying a new gear for $100 (online). I took my bikes to have them fixed and tuned up. The customer service was great. I think the prices are reasonable. Some of the equipment is expensive, but that isn't because they gouge you, it is an expensive part. When I need a new key for my car it's $250. Everything is way too expensive. read more

This isn't the closest bike shop to me but I go out of my way for their service. Brian and Mike are the best and they've always fixed my issues the first time which is rare to find that consistency in a shop. Will continue to rely on them for years to come! read more

I went here the other day while killing time before class at Benedictine. The staff was awesome. I went in to price out cycle shorts, but when I left, I had my name on a list serv for rides the shop makes, a sample of chamois butt'r, tons of information about proper chamois thickness, what to look for in cycle shorts, where to get cycle shoes, and why people do reenactments. These guys were awesome. I only give them 4 stars though, because I didn't like their selection of bikes. I don't have any experience with their mechanics. I just like their awesome customer service skills. read more

I was very impressed with Bicycles, Etc. I had them install upgraded componentry on my vintage Dawes and they did a superb job. I also appreciate the speed at which they got the job done because that translates to more riding time. read more

Top notch bike shop. They have provided superb service on my bikes over the last decade or so. Ask for Mike or any of the others. Fair prices and lots of free advice. read more