On today's trip to the ER due to a wound care. We were help with a fantastic and very attentive RN…read morename Andrew the guy with tattoos. Eventhough we were at the hospital he made our time there very welcome and made sure it was going to be ok.

On July 28, 2026, I brought my 84-year-old mother to the emergency room because she was extremely…read morefatigued, vomiting, chills, unable to walk, and had a sodium level of 125. Despite her age, symptoms, and abnormal lab results, the ER Doctor John Lin insisted on discharging her. When I requested that she be transferred to Kaiser Downey for further evaluation, I first spoke with the charge nurse. Shortly afterward, the doctor John Lin came in and again stated that my mother would be discharged. Rather than showing concern for her condition, he questioned whether she had received a COVID vaccine and appeared to attribute her symptoms to that instead of recognizing how ill she was. Throughout the encounter, the physician came across as rude, impatient, dismissive, and lacking compassion. My mother was clearly weak, could not walk on her own, and was in no condition to be sent home. I was shocked by the lack of empathy and concern for an elderly patient. We took my mother to Kaiser Downey Hospital, where the difference in care was immediate. The medical team promptly evaluated her, recognized the seriousness of her condition, and admitted her to the hospital for treatment based on her symptoms and low sodium level. No family should have to fight for appropriate medical care for a vulnerable loved one. Based on our experience, I cannot recommend this emergency department specifically Dr John Lin. I sincerely hope the hospital addresses the quality of care and patient-centered communication provided in the emergency room so that other patients and families do not experience the horrific experience what we did.

I want to take a moment to say thank you to everyone who helped my son during his surgery at…read moreMonterey Park Hospital on 3/5/26, especially Dr. Yao and every RN and anesthesiologist who was there. We arrived at 5 a.m. for his outpatient surgery, and from the moment we walked in they checked us in right away, took us to the room, and started preparing my son. He was very scared, but every single RN, anesthesiologist, and doctor was incredibly kind. They took the time to talk to both of us, explain the process, comfort him, and even held his hand to help him feel safe. The recovery took about an hour and 30 minutes, and during that whole time the staff kept checking on us and asking if we needed anything. It really meant a lot to see how much they cared. I'm truly grateful for the compassion, patience, and professionalism everyone showed that morning. Thank you to all of you who were there and took such good care of my son. It made a very scary day much easier for our family. 3/52026 thank you again

Last Friday afternoon I went for an outpatient x-ray because my former imaging center closed down,…read moreand the hospital is very close to my house. I was the only person in the waiting area, but the receptionist wouldn't finish processing me until my doctor contacted her with some number she needed for sending him the x-ray results. After waiting an hour I finally left because I didn't know if or when the doctor's office would ever call her back. The reason for the one star: the receptionist in the x-ray waiting room was coughing and not wearing a mask. Sure enough, I woke up the next morning with a dry cough and have been coughing all weekend. You would think that a hospital employee would know to wear a mask if she is sick.

I want to recognize Joshua, one of the security officers at Garfield Hospital, for his exceptional…read morekindness and compassion. My mom and I were having a very difficult day, and from the moment Joshua greeted us, he made us feel safe, welcomed, and cared for. He kindly guided us to the front of the ER, and when it was time to leave, he personally helped my mom in her wheelchair all the way to our car. It wasn't just what he did...it was the genuine care and compassion he showed while doing it. His kindness, patience, and willingness to help lifted a heaviness I was carrying that day and reminded me how much simple acts of compassion can mean. Joshua went above and beyond his role, and his professionalism and empathy made a lasting impression on us. Garfield Hospital is fortunate to have someone like him representing the hospital. Thank you, Joshua, for treating us with such kindness and respect.

You can feel someone's energy the moment the person opens his/her mouth…read more We were here to visit our mom on May 28th, 2025 in the CCU Unit. The day shift nurse, Asian, possibly Vietnamese, had one of the most unwelcoming voices I've ever heard- almost like a "Don't bother me or I'll F-U up attitude." If you don't love what you do, find something that you love. It's NOT always about the money!!

Providers and staff are so helpful and understanding. I never have any doubts about the quality of…read morecare that I or my family have ever received there.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

This is a large facility with several physicians and different departments. I have been seen here…read morefor pain management, podiatry, X-rays, an MRI, and more within the past few years. It is very convenient that they are able to perform all of these procedures at one location instead of having to go to different facilities. Their calendars are extremely full, so you have to book in advanced or you'll be seen months out. The staff are friendly and helpful with scheduling and the in-take process. I haven't ever waited a crazy amount of time to see a doctor which has been good for my schedule. One star off because I personally don't understand why we have to pay for parking while seeking medical attention. In order to avoid the fee, I park outside the gated area and walk into the building. There is plenty of free street parking, but it is a walk which may be more difficult for patients who are older or in pain.

One last update of rock star nurses and aides…read more Jillian Aide- Monse Jackie Angelica Aide - Arianna To all the nurses, Aides and doctors my biggest thank you for patching me up and getting me back home!!!!!

Hope I never have to return, but Huntington Cedars took amazing care of me. Three months ago, a…read morefreak BJJ accident left me with a broken tib/fib. Was brought here by a friend immediately on Friday night and had surgery Saturday morning to get a titanium rod and screws. The nursing staff was excellent, and my surgeon Dr. Shah was super cool and did a phenomenal job. From Friday to Monday, they did everything possible to keep me comfortable. TBH I'm shocked this place only has 3 stars... it's a great hospital with an even better staff. And yes they have a reputation for food and it's actually pretty good, however it's a bit bland for patients, way better as a visitor. Anyways, highly recommend them. Will not return LOL

I am writing to formally document my grievances regarding the life-threatening care I received at…read moreHuntington Hospital during two separate incidents. During my delivery, Dr. Edward Merchant allowed my due date to lapse significantly. On the day of delivery, I was ignored for hours following the departure of the head nurse. Despite my deteriorating condition, Dr. Merchant refused to intervene and went to sleep in the physician's rest area. A code was eventually called when my blood pressure dropped dangerously low. My previous physician, who was on call, had to intervene to perform a crash emergency C-section. Furthermore, Dr. Merchant falsified my medical records by documenting the event as a "normal uneventful delivery." It was an emergency crash C-section as confirmed by the nurses to me the following day. In a subsequent emergency room visit for a severe allergic reaction, I was dismissed by the triage nurse, Maryann Magdaleno, RN, and sent back to a filthy, crowded waiting room for hours. I eventually went home and was called back at 3:00 AM, at which point my blood pressure was 60/0. While my chart indicates I was seen by a Dr. Stinnett, I never saw a physician during that visit. Despite reporting these incidents to the appropriate oversight agencies and the BRN, I have not received a satisfactory resolution. The hospital has continued to stonewall requests for information regarding staffing schedules and this particular nurse on call that night. I am formally expressing my concerns regarding the unethical and unprofessional conduct I recently experienced from Huntington Hospital medical staff. This behavior compromised my safety and fell well below the expected medical standards for their scope of practice. It is essential that the personnel involved are held accountable for these actions to ensure that future patients do not encounter the same lack of care and professionalism. I trust that you will take the necessary steps to address this matter. These experiences were devastating, and I cannot recommend Huntington Hospital to anyone seeking safe or professional medical care.

Super Star ER! Beyond grateful for all the friendly staff; The Nurse Sofia, Jamie EMT, Carla…read morePatient Liaison, and Dr. Steven Chen who gave my mom & I wonderful support & help. They are Super Star Angels! Excellent Communication! Highly Recommend! over 14 years ago my grandmother was a patient in the Alhambra Hospital Medical Center; and now my mother. I thank God for the caring staff & Dr.'s who work in excellence! They set the bar up to par! Once you experience the service you will not want to go anywhere else! The experience was Stellar! Thank you Luisa & Eva Olan

i really love the hospital, they helped me with great care, very clean, food was good, dr and…read morenurses very attentive. I would recommend!

I had gallbladder removed. My surgery coordinator…read more"Pricilla" was amazing! In stressful times like this having someone that lightens your load by contacting your primary care physician, ordering test and coordinating with the surgery room and surgeon with all the patients in the world. She took care of everything. I am so grateful

I am submitting this complaint regarding my GI imaging appointment scheduled for July 14 at 10:00…read moreAM. When I called to schedule my appointment approximately one week in advance, I specifically asked where I needed to go. I was only told to go to the "west side" or "west building" of the hospital. I also asked for the room number, but one was not provided. I was not given a department name, floor, direct phone number, or any other location details. I also did not receive any appointment confirmation by email, text message, or phone call with instructions for my visit. On the day of my appointment, I arrived on time and went to the front desk. I showed them the information I had been given, and they directed me to the outpatient department. After going there, I was told I was in the wrong building. I then called the hospital operator for assistance. I explained that I was trying to find my GI imaging appointment and that I had only been told to go to the west side of the hospital. Instead of helping me locate the correct department, I was told to ask registration, and hung up on me before my issue was resolved. When I finally reached the appropriate department, I was asked for my referral paperwork. I had never been told that I needed to bring it, and because I never received any appointment confirmation or instructions, I had no way of knowing it was required. I was also informed that the ultrasound department's system was down. However, my appointment had been scheduled about a week in advance. Since I did not receive any confirmation or instructions before my appointment, I believe patients should be provided with the necessary information before the day of their visit, even if technical issues arise. I rarely visit this hospital, so I was relying on the directions and instructions provided to me. I made every reasonable effort to find the correct location by asking for directions when scheduling, arriving on time, asking the front desk for help, and calling the hospital operator. Despite those efforts, I was unable to reach the correct department, and my appointment was ultimately canceled.

I'm very happy I found this place, as soon as I walked in I felt welcomed. The ladies in the front…read moreare very friendly and helpful. Dr.Vo is awesome he sat down with me and explained everything thoroughly, he answered all my questions and made me feel comfortable. I never felt like I was being rushed out of my exam.

I had an emergency surgery here and visited the ER three times for post op complications. Each time…read moreI was there, I was treated with respect. I had outstanding doctors and nurses. I am so glad that I chose to go to the ER here because they actually cared. They took action and admitted me. Dr Schlaerth is an outstanding doc. I pray that my home hospital would be as outstanding with their care. If not, I'm making this the family hospital. We will travel down the 210!! Thank you for taking care of me. Shout out to Nurses: Linh, Nellie, Joyce, and Sydney. Thank you! Thank you to Dr Antoz and to the other Optum doctors who checked in and treated me.

The ER nurses at this hospital were honestly so unprofessional and cold. Loudly cussing and…read morelaughing-- meanwhile patients are sitting there needing help. My grandma is 97 years old, bedridden, and completely dependent on other people to care for her. I had to ask for pillows and blankets so I could rotate her myself, and I had to ask for a diaper to change her myself because they had no plan on doing it-- even though my grandma was laying there for almost 12hrs. Unfortunately we come to this hospital because it's close to home. I understand ERs get busy. But being busy doesn't mean basic care and empathy should disappear!! When I asked for help, I got looked at like they were annoyed or I was interrupting their social hour. When it comes to my grandma I don't play, so I was really disappointed.. TERRIBLE EXPERIENCE!!! And what really broke my heart is thinking about the patients who DON'T have family there to advocate for them. Imagine if I wasn't there for my grandma? Who would've changed her? Cleaned her? Made sure she was even comfortable? That's scary to think about. People come to the ER vulnerable, scared, sick, and needing compassion -- not attitude and neglect. The way some of these nurses acted was disgusting and disappointing.