Jeremiah was professional, on time, thorough, and to the point…read more We appreciated the inspection report being sent over same day. Any issues that came up and/or questions were addressed and explained. Super easy company to book and deal with!

Purchased an inspection for a condo. At the conclusion of the inspection, if I had questions, I…read morewas told to read the report. However , the report isn't available until approximately 2 hours later, after you pay for it online. The report, which is over 60 pages, doesn't contain any useful information. It contains mostly disclaimers, a few low resolution pix, and a description of "serviceable," if an item is in working order. DISCLAIMER: the above is only one person's opinion and should not be relied upon to make a decision whether to hire this firm.l

The process of purchasing a home can be stressful. There are forms/contract to be reviewed, signed…read moreand timelines to be made in the process. An area that helps the buyer in determining the purchase is the home inspection. We contracted Pacific Inspection Group to help us with the home inspection and lead paint testing. Our decision to go with this company were three fold. The first was the positive reviews on Yelp. The second was their ability to do the certified home inspection and lead paint testing. And third, the quick response and service they provided. They were able to do the home inspection within the timelines. Tom (owner) was quick to answer our many questions. He was able to schedule our inspection within our timeline and assigned Scot who did the inspection of this home. The report was done electronically. It was thorough with descriptors, pictures, and standard grading. The report summarized marginal areas that would need addressing. Pacific Inspection used a systemic approach in their assessment. Scot called me after completing the inspection and went over some of the findings. He also shared the lead paint sampling and where he took them. We received an official home inspection report that evening. The lead paint sampling was sent out to a Pro-Lab site in Texas. That test took about two weeks. We are happy with the service that Tom and Scot at Pacific Inspection Group provided. We would highly recommend them to family and friends who are in need of a home inspection. We know they would provide a honest and thorough inspection of the home.

NO ALOHA! Absolutely unprofessional & lazy inspections. Scot did an inspection on the home I just…read morepurchased and it was apparent that he was doing the bare minimum. He didn't even bother to go in the upstairs attic. All he did was point out the obvious and blindly walked through the home. I chose to go through them because according to their website they claim to offer "the most thorough, detailed, and professional inspections on the island". Which is the complete opposite of what I received and paid for. After I got the keys to the home I learned that the toilet leaks when it flushes, the tub diverter doesn't work, kitchen faucet doesn't work, several bedroom outlets were missing and inoperable, and all the GFCI plugs didn't work as well. So I called Tom the owner and he was blatantly disrespectful and careless. Not once did he try to apologize or show any understanding. He told me that they don't check all the electrical outlets and they due random checks. Then he lied and said my water pump didn't work so that's why he couldn't check all my plumbing. But yet, the inspection pictures clearly shows water coming out of my bathroom faucets. When I brought up the promises stated on his website he told me "you should've paid $2,500 for a more through inspection". So I guess he's in the business of ripping people off and taking advantage of locals. I politely asked for a refund and he told me "No, and you can take any legal action you want and just to let you know I have sued for defamation in the past". Well, that statement explains a lot. What a sorry excuse for a business owner. This is by far the worst experience I've ever had. Not only did I pay for horrible service, now I have to pay for all the issues the inspector carelessly overlooked. I will be sure to warn all my friends and family of this. Hilo is a small community, you would think he would have some integrity as a business owner. I am so disgusted.

Chris came highly recommended by my real estate agent, Kona Moran of Big Island Brokers. It's so…read moreimportant as a home buyer to have a detailed evaluation from an experienced professional prior to investing! It is equally important as a seller. In the past I proactively used an inspection to prep my home for sale. It was of great benefit as I could prioritize repairs to get them handled in advance of putting my home on the market. No smoking guns if you take the initiative! Even the most well loved home can suffer from benign neglect. In my case a cracked chimney was a fire waiting to happen. From the onset Chris was professional and courteous. Responding promptly to emails and calls. He explained his process, what to expect and kindly worked with my availability. Post inspection Chris walked me through the property- highlighting serious issues that I would never had detected. One was a fire & safety hazard in the attic, 'live wires', just dangling in the air! Another were rotting Lanai posts, pristinely painted white, with the water damage invisible below several inches of gravel. Once his comprehensive report was filed (the following day) I was able to leverage the cost of repairs into my negotiations. In that regard he saved me money up front and if you think about it, in the future as well. Repairs deferred are generally inflationary and cost you more over time. I am more than satisfied with Elite Inspection Services. I intend to recommend and use Chris's services from here on out!

Best and most thorough inspector not only in Hilo but anywhere!…read moreI've bought a number of houses in my lifetime, and I've used Chris three times already. He really inspects everything carefully and will write up ANYTHING that needs attention. Often it could be a door that doesn't lock, appliance that is nearing its end or major hazards. He has saved me from a couple bad decisions. His written final reports are amazing too with all the pictures in case you don't remember where something is/was. Definitely my go to and any else that might ask for a recommendation. LOL I'll recommend him even if friends don't ask me!

Paul has conducted nine home/building inspections for me and my family members across three…read moreislands. His work is beyond reproach. We found issues that saved us a whole lot of money. His reports are clear, easy to understand, and stand the test of time. Suggestions that an item is a problem or soon to fail were spot on.

Paul was amazing in a tight market. I made an offer on a Maui condo and we were able to schedule…read moreand get the inspection done within days. Paul is very detailed and will take his time explaining everything as you do the walk through together. He will give a list of items to fix and include detailed photos on a pdf and cd. Mahalo nui Paul for being so thorough!

Jeff Lux is amazing! Very thorough and detailed. The report has everything you could possibly need…read more Any questions, just call Jeff and he can answer them. He found things I would have never thought of. Price is reasonable. They gave us much peace of mind!

I hired Jeff and Cathi Lux's Hawaii Homemaster business to inspect a home in Hilo, HI. The home I…read morewas looking at was an older home, a fixer-upper. Cathi sets up the appointments and explains what the inspection includes and gives you a quote on the cost. She was extremely pleasant to work with. She set-up the time and also helped set-up access to the property with the realtor. Jeff goes to the property and does the home inspection and writes up the report. He did a very thorough job and also he has a great ability to show you in words and pictures what items you will need to repair in the home. He also brought up a few things I did not even think of checking on, which helped in our decision to buy the home. Also he is very helpful on the phone with any questions you may have about the report. I would recommend hiring them to anyone looking for a home inspection.

Excellent inspection. Kekoa conducted 2 inspections for us. The first steered us safely away from a…read morehome that definitely wasn't right for us, the second convinced us to purchase our dream home! Timely and very thorough and professional! Mahalo Kekoa!

April 2018 we found our perfect home. It was a foreclosure on auction and had a very short window…read morefor inspection for our loan to be approved by the mortgage company. Our realtor suggested Koa and he came to inspect the very next day. Very thorough inspection and even told us about a screw that needs to be fixed in the roof. He even gave us the inspection report the very next day! Mahalo Koa for your help while buying our home!

He is very friendly and efficient but I only had him for the water testing. He gives really good…read moreinformation. Pay attention to what he says or your process will be delayed. I learned a lot from him.

Ash is phenomenal, thorough, clear and communicative. We ran into a situation where he strongly…read moresuggested doing a water test but our mortgage broker convinced us it wasn't necessary. Even though Ash warned us it may delay our closing we decided to save money and go with our lender's guidance. Mistake! We ended up getting contacted by our lender later admitting that whoops the water test actually needs to be done. Then when Ash came back, tested, there was some kind of accident on the shipping truck or plane and the water samples spilled. Through no fault of his own, he had to double back to retest. Ash stays in contact with the testing company and got it all done for us. The snafu did delay our closing by about 2 weeks. We're really grateful for Ash and finally closed on the home this week. Lesson- listen to whatever he recommends!! Lol