He is very friendly and efficient but I only had him for the water testing. He gives really good…read moreinformation. Pay attention to what he says or your process will be delayed. I learned a lot from him.

Ash is phenomenal, thorough, clear and communicative. We ran into a situation where he strongly…read moresuggested doing a water test but our mortgage broker convinced us it wasn't necessary. Even though Ash warned us it may delay our closing we decided to save money and go with our lender's guidance. Mistake! We ended up getting contacted by our lender later admitting that whoops the water test actually needs to be done. Then when Ash came back, tested, there was some kind of accident on the shipping truck or plane and the water samples spilled. Through no fault of his own, he had to double back to retest. Ash stays in contact with the testing company and got it all done for us. The snafu did delay our closing by about 2 weeks. We're really grateful for Ash and finally closed on the home this week. Lesson- listen to whatever he recommends!! Lol

We received Jake's name as a referral from a well known Property Management Company in the Hilo…read morearea and selected him from those that we contacted who performed J-1 Home Inspections. My wife was to meet him and another contractor at the property at the same time. He showed up on time. The other vendor showed up...eventually. She was also quite impressed with his professionalism and his attitude and personality made her feel quite comfortable with the process and what we would be taking on. The one recommendation I would make that could improve our experience, in my humble opinion, would be having the summary of the report up front, instead of at the end, or a short sentence to the effect of, "Summary starts on page xx." Jake's services were well worth what we paid. If we end up buying another property on the Big Island, he will definitely be the Home Inspector we will reach out to again. Mahalo, Jake!

Jake is very thorough and professional…read more He gave an exact time of when to meet him at our property we were purchasing and gave us a very thorough walk through. He pointed out problems, and future potential problems and gave us options for solutions. His report only reflected his walk through with us because it was very detailed and contained pictures in reference to the focus he was describing. I highly recommend him if you are seeking a home inspector.

The process of purchasing a home can be stressful. There are forms/contract to be reviewed, signed…read moreand timelines to be made in the process. An area that helps the buyer in determining the purchase is the home inspection. We contracted Pacific Inspection Group to help us with the home inspection and lead paint testing. Our decision to go with this company were three fold. The first was the positive reviews on Yelp. The second was their ability to do the certified home inspection and lead paint testing. And third, the quick response and service they provided. They were able to do the home inspection within the timelines. Tom (owner) was quick to answer our many questions. He was able to schedule our inspection within our timeline and assigned Scot who did the inspection of this home. The report was done electronically. It was thorough with descriptors, pictures, and standard grading. The report summarized marginal areas that would need addressing. Pacific Inspection used a systemic approach in their assessment. Scot called me after completing the inspection and went over some of the findings. He also shared the lead paint sampling and where he took them. We received an official home inspection report that evening. The lead paint sampling was sent out to a Pro-Lab site in Texas. That test took about two weeks. We are happy with the service that Tom and Scot at Pacific Inspection Group provided. We would highly recommend them to family and friends who are in need of a home inspection. We know they would provide a honest and thorough inspection of the home.

NO ALOHA! Absolutely unprofessional & lazy inspections. Scot did an inspection on the home I just…read morepurchased and it was apparent that he was doing the bare minimum. He didn't even bother to go in the upstairs attic. All he did was point out the obvious and blindly walked through the home. I chose to go through them because according to their website they claim to offer "the most thorough, detailed, and professional inspections on the island". Which is the complete opposite of what I received and paid for. After I got the keys to the home I learned that the toilet leaks when it flushes, the tub diverter doesn't work, kitchen faucet doesn't work, several bedroom outlets were missing and inoperable, and all the GFCI plugs didn't work as well. So I called Tom the owner and he was blatantly disrespectful and careless. Not once did he try to apologize or show any understanding. He told me that they don't check all the electrical outlets and they due random checks. Then he lied and said my water pump didn't work so that's why he couldn't check all my plumbing. But yet, the inspection pictures clearly shows water coming out of my bathroom faucets. When I brought up the promises stated on his website he told me "you should've paid $2,500 for a more through inspection". So I guess he's in the business of ripping people off and taking advantage of locals. I politely asked for a refund and he told me "No, and you can take any legal action you want and just to let you know I have sued for defamation in the past". Well, that statement explains a lot. What a sorry excuse for a business owner. This is by far the worst experience I've ever had. Not only did I pay for horrible service, now I have to pay for all the issues the inspector carelessly overlooked. I will be sure to warn all my friends and family of this. Hilo is a small community, you would think he would have some integrity as a business owner. I am so disgusted.

Steve had excellent communication throughout the process. His report was very detailed and he took…read morethe time to review it with me and answer any questions I had. Steve took the time necessary to inspect the home. I contacted another inspection company with high ratings, but they were only going to spend about 90 minutes on my inspection, but Steve took almost four hours. I am not saying time = quality in all cases, but I sure felt more at ease knowing someone was giving the inspection more attention. If I were you, I would ask each company how long they take to inspect the property and what is the detail provided in the report at the end. The cost was about the same as other inspectors, but he gave me a discount because the water couldn't be turned on and he wouldn't be able to test the plumbing as thoroughly. Steve also recommended different folks to provide estimates for any work that might be needed that would add to my costs. That helped with my purchase decision. I can't say enough about Steve's attention to detail and trying to provide me the information I needed to make a decision on this home, I would highly recommend Steve and Big Island Inspection Connection. I would at least talk to him prior to going with anyone else and you will see what I am talking about. The difference in the information you will receive is considerable.

Excellent inspection. Kekoa conducted 2 inspections for us. The first steered us safely away from a…read morehome that definitely wasn't right for us, the second convinced us to purchase our dream home! Timely and very thorough and professional! Mahalo Kekoa!

April 2018 we found our perfect home. It was a foreclosure on auction and had a very short window…read morefor inspection for our loan to be approved by the mortgage company. Our realtor suggested Koa and he came to inspect the very next day. Very thorough inspection and even told us about a screw that needs to be fixed in the roof. He even gave us the inspection report the very next day! Mahalo Koa for your help while buying our home!

Big Island Drop Zone offers many different adventurous excursions to do on your Big Island trip. My…read moregroup ended up using Kai as a private tour guide, and he was very knowledgable and knew all of the best places on the island! He took me and my friend to the lava, ATV riding, up to the top of Mauna Kea, and to some of the hidden gems located next to where we were staying. He is also a great photographer and videographer, and shared with us the pictures that he took so that we could remember out Big Island trip. He is by far the best tour guide on the island. If you want to see the real Hawaii, use Kai and Big Island Drop Zone!!!

From the owner: Drone videography, home inspections, construction consultant.read more

Jeff Lux is amazing! Very thorough and detailed. The report has everything you could possibly need…read more Any questions, just call Jeff and he can answer them. He found things I would have never thought of. Price is reasonable. They gave us much peace of mind!

I hired Jeff and Cathi Lux's Hawaii Homemaster business to inspect a home in Hilo, HI. The home I…read morewas looking at was an older home, a fixer-upper. Cathi sets up the appointments and explains what the inspection includes and gives you a quote on the cost. She was extremely pleasant to work with. She set-up the time and also helped set-up access to the property with the realtor. Jeff goes to the property and does the home inspection and writes up the report. He did a very thorough job and also he has a great ability to show you in words and pictures what items you will need to repair in the home. He also brought up a few things I did not even think of checking on, which helped in our decision to buy the home. Also he is very helpful on the phone with any questions you may have about the report. I would recommend hiring them to anyone looking for a home inspection.