The process of purchasing a home can be stressful. There are forms/contract to be reviewed, signed…read moreand timelines to be made in the process. An area that helps the buyer in determining the purchase is the home inspection. We contracted Pacific Inspection Group to help us with the home inspection and lead paint testing. Our decision to go with this company were three fold. The first was the positive reviews on Yelp. The second was their ability to do the certified home inspection and lead paint testing. And third, the quick response and service they provided. They were able to do the home inspection within the timelines. Tom (owner) was quick to answer our many questions. He was able to schedule our inspection within our timeline and assigned Scot who did the inspection of this home. The report was done electronically. It was thorough with descriptors, pictures, and standard grading. The report summarized marginal areas that would need addressing. Pacific Inspection used a systemic approach in their assessment. Scot called me after completing the inspection and went over some of the findings. He also shared the lead paint sampling and where he took them. We received an official home inspection report that evening. The lead paint sampling was sent out to a Pro-Lab site in Texas. That test took about two weeks. We are happy with the service that Tom and Scot at Pacific Inspection Group provided. We would highly recommend them to family and friends who are in need of a home inspection. We know they would provide a honest and thorough inspection of the home.

NO ALOHA! Absolutely unprofessional & lazy inspections. Scot did an inspection on the home I just…read morepurchased and it was apparent that he was doing the bare minimum. He didn't even bother to go in the upstairs attic. All he did was point out the obvious and blindly walked through the home. I chose to go through them because according to their website they claim to offer "the most thorough, detailed, and professional inspections on the island". Which is the complete opposite of what I received and paid for. After I got the keys to the home I learned that the toilet leaks when it flushes, the tub diverter doesn't work, kitchen faucet doesn't work, several bedroom outlets were missing and inoperable, and all the GFCI plugs didn't work as well. So I called Tom the owner and he was blatantly disrespectful and careless. Not once did he try to apologize or show any understanding. He told me that they don't check all the electrical outlets and they due random checks. Then he lied and said my water pump didn't work so that's why he couldn't check all my plumbing. But yet, the inspection pictures clearly shows water coming out of my bathroom faucets. When I brought up the promises stated on his website he told me "you should've paid $2,500 for a more through inspection". So I guess he's in the business of ripping people off and taking advantage of locals. I politely asked for a refund and he told me "No, and you can take any legal action you want and just to let you know I have sued for defamation in the past". Well, that statement explains a lot. What a sorry excuse for a business owner. This is by far the worst experience I've ever had. Not only did I pay for horrible service, now I have to pay for all the issues the inspector carelessly overlooked. I will be sure to warn all my friends and family of this. Hilo is a small community, you would think he would have some integrity as a business owner. I am so disgusted.

Great to do business with! Thorough and efficient for a fair price. Their report tools are great…read morefor understanding the report and generating detailed repair lists with photos. They were prompt and addressed all my concerns without fuss. All around I had a great experience. I would highly recommend Top Notch to anyone needing a home inspection.

We did not have a good experience with Top Notch. They did a home inspection prior to purchasing a…read morecondo in Hawaii. I paid extra to get the thermal imaging to detect any water damage. After my children had purchased the condo and moved in they found a leak behind the toilet with water damage and rot in the wood. I contacted the company expecting they would work to make this right. The inspection was over $600 and they offered to refund me $46. Now my children are left to pay for a bathroom renovation they were not planning on. I was very disappointment. This definitely should have been caught on a home inspection.

Excellent inspection. Kekoa conducted 2 inspections for us. The first steered us safely away from a…read morehome that definitely wasn't right for us, the second convinced us to purchase our dream home! Timely and very thorough and professional! Mahalo Kekoa!

April 2018 we found our perfect home. It was a foreclosure on auction and had a very short window…read morefor inspection for our loan to be approved by the mortgage company. Our realtor suggested Koa and he came to inspect the very next day. Very thorough inspection and even told us about a screw that needs to be fixed in the roof. He even gave us the inspection report the very next day! Mahalo Koa for your help while buying our home!

I was initially happy about the service, however, after moving in, the washing machine was…read more"jumping" all over the place, come to find out I had to remove the "moving" bolts and thank goodness it didn't cause any damage, I removed on time. Unfortunately, we thought the home inspector had tested it, fine print states, that it is upon the request then he will inspect. My opinion is we shouldn't have to request. We also had a problem with our "brand new dishwasher"...it doesn't work. In short not happy and hopefully inspector doesn't use some lame excuse.

We had them inspect our house 3 years ago. they did it and we thought it was fine. then we realized…read morethey did not inspect: a pond attached to the house, a retaining wall, the plumbing, the cesspool (and in fact told us it was someplace it was not) we are now selling and have had a good inspector look at the house and it is drastically different. had we had a good inspector do it from the start we could have saved 30K in repairs.

I would highly recommend Elite Inspections. Chris was professional and thorough. Chris's reports…read moreare easy to read, understand and detailed. Chris took the time to provide an overview of the report and his findings prior to sending the report and continued to be available for any questions I had. Tell a friend to tell a friend; Elite Inspections should be your option for your home inspection. A Satisfied Customer AP Hilo, Hawaii

I would highly recommend Chris! He was very thorough, very detailed report. I live in California…read moreand Chris was able to work the home inspection with out me being in Hawaii. Mahalo!

We received Jake's name as a referral from a well known Property Management Company in the Hilo…read morearea and selected him from those that we contacted who performed J-1 Home Inspections. My wife was to meet him and another contractor at the property at the same time. He showed up on time. The other vendor showed up...eventually. She was also quite impressed with his professionalism and his attitude and personality made her feel quite comfortable with the process and what we would be taking on. The one recommendation I would make that could improve our experience, in my humble opinion, would be having the summary of the report up front, instead of at the end, or a short sentence to the effect of, "Summary starts on page xx." Jake's services were well worth what we paid. If we end up buying another property on the Big Island, he will definitely be the Home Inspector we will reach out to again. Mahalo, Jake!

Jake is very thorough and professional…read more He gave an exact time of when to meet him at our property we were purchasing and gave us a very thorough walk through. He pointed out problems, and future potential problems and gave us options for solutions. His report only reflected his walk through with us because it was very detailed and contained pictures in reference to the focus he was describing. I highly recommend him if you are seeking a home inspector.

Ash is phenomenal, thorough, clear and communicative. We ran into a situation where he strongly…read moresuggested doing a water test but our mortgage broker convinced us it wasn't necessary. Even though Ash warned us it may delay our closing we decided to save money and go with our lender's guidance. Mistake! We ended up getting contacted by our lender later admitting that whoops the water test actually needs to be done. Then when Ash came back, tested, there was some kind of accident on the shipping truck or plane and the water samples spilled. Through no fault of his own, he had to double back to retest. Ash stays in contact with the testing company and got it all done for us. The snafu did delay our closing by about 2 weeks. We're really grateful for Ash and finally closed on the home this week. Lesson- listen to whatever he recommends!! Lol

From the owner: Looking for a Home Inspector in Hilo, Hawaii?…read more Aloha! Ash the Home Inspector is here to make your home inspection process simple, thorough, and stress-free. Don’t just take our word for it—check out our glowing Google reviews from satisfied homeowners and buyers in Hilo and beyond! Need more details? Visit our website to learn about the common home inspection challenges unique to Big Island Hawaii’s tropical climate and see how we can help ensure your peace of mind. Visit our website for more info. Mahalo for considering Ash the Home Inspector for your home inspection needs! #HiloHomeInspections #TropicalHomeCare #AshTheHomeInspector

Steve had excellent communication throughout the process. His report was very detailed and he took…read morethe time to review it with me and answer any questions I had. Steve took the time necessary to inspect the home. I contacted another inspection company with high ratings, but they were only going to spend about 90 minutes on my inspection, but Steve took almost four hours. I am not saying time = quality in all cases, but I sure felt more at ease knowing someone was giving the inspection more attention. If I were you, I would ask each company how long they take to inspect the property and what is the detail provided in the report at the end. The cost was about the same as other inspectors, but he gave me a discount because the water couldn't be turned on and he wouldn't be able to test the plumbing as thoroughly. Steve also recommended different folks to provide estimates for any work that might be needed that would add to my costs. That helped with my purchase decision. I can't say enough about Steve's attention to detail and trying to provide me the information I needed to make a decision on this home, I would highly recommend Steve and Big Island Inspection Connection. I would at least talk to him prior to going with anyone else and you will see what I am talking about. The difference in the information you will receive is considerable.

He trashed my place when he did his inspection! He put something on my counter that left a dark…read morering stain mark devaluing my place! He left rubbish on my spotless floors, walked in with his filthy shoes, even on my carpet! Closed all blinds and curtains and left my place in total darkness! Thankfully, I checked on my place after he was done and cleaned up after him before I had other showings that would have walked in to his mess! Unprofessional!!

This review is a long time coming but much deserved…read more Leon killed it with the home inspection he did for us. He came highly recommended and did not disappoint. He spent whatever time was needed to make sure he did a thorough job on a home we had intended to by. This was our first home buying experience so we relied on others to come to bat for us and Leon did. He not only provided an extensive report but spent quality time with us explaining everything and answering all of our questions. He made us feel fully prioritized. In the end, based on his report, we were given enough information to know that we needed to pass on this home. Ultimately, his work pointed us in the right direction where we needed up finding a much better home! Big mahalos Leon!