ANTONIO IS THE ABSOLUTE BEST!!! He is the lace master and got my son SET with shoes, perfect lacing, in a hurry and the whole staff was amazing, LOVE YOU GUYS!!!! You saved my Christmas for my whole family!!! read more

I live in the area and go here pretty often. They're my go-to for fishing gear and ammo. They usually have some great finds in clothing too at surprising prices. I never considered leaving a review for Big5, but during my last visit, I was helped by Pedro and it was a completely different experience than the usual. He knew his stuff, put in a lot of care towards being helpful, and pointed me in the right direction with everything i needed. Not to mention, he's personable and FULL of good vibes, while being super professional at the same time. I couldn't be happier with my visit and am compelled to go back just cause of him. The whole store seemed to operate fluidly under his care, as i kept seeing his interaction with other staff and other customers. What a rare and true asset to this company!!! read more

I haven't been inside this store for years, but I needed a few tennis balls so I was in the area, figured this place would be perfect for it. And it was, their selection is pretty good, I am not a pro, so I need something affordable and decent quality. Their sportswear could use more organization, I checked the merchandise since I'm looking for a hoodie for my husband, but I don't seem to find a thinner one with a zipper anywhere else, so not their fault. OK customer service, great parking lot, big and easy to access! read more

Another Big5 with progressive employees who refuse to help people in the knives and ammo section. It's not just this place it's a majority of these damn big 5s that are like this. The corporate people are probably thinking why doesn't this stuff sell anymore well there you go your employees won't help even after you ask for it they still don't come. read more

We needed a yearly parking adventure hiking pass. I called around. Big 5 is the only place that had them. I went in and Pedro helped me out. They are quick and the line moved fast. They are fully stocked with sporting goods, reels, shoes and anything else needed for sports. Pedro showed me options for the pass. I was going to get a day pass for 5.00. We are going to hike a lot more than 6 times this year. The yearly pass is 30.00. I highly recommend Big 5 for the prices and variety of in stock options. read more

See all

Javier and the crew here were very nice and helpful, professional from start to finish. Selection was descent but, i ended up purchasing the wrong product .. my lack of understanding and knowledge. Thank you guys for helping me find the right one. read more

everywhere online says open until 9pm. pulled up at 8:30 at Saturday night parked right in front and the two dudes working the counter walked up and locked the door as I was walking up. they then told me the store is closed. either update your hours or find employees who actually want to bring business into your store read more

Horrible customer service, this place has the rudest girl at the front desk. She saw that I had a return completely ignored me made me stand there for over 10 minutes then calls someone else to do the return so I need to wait another 10 minutes. Will not shop here again. read more

I rarely write a review and I could not done it at this time since the whole store staff were so kind and helpful I wanted to really make them stand out over all for their service, dedication, professionalism and of course just kind human beings. Five star all around to all 4 staff members: Valerie Pedro Victoria Anthony read more

Big 5 Sporting Goods - Sporting Goods Near Me - Burbank, California

The people who work here are friendly and helped me get in and out in less than 10 minutes. They made great recommendations we all agreed that even if a lion kills our dog, we should not seek John Wick style vengeance. All in all, stop by and bring your ideas and be open to great suggestion read more

The evening team on 8/21 was awesome. Thank you for your help getting my little one ready for his first baseball season! (apparently not so little as we discovered with the associate's help he needed an adult size batting helmet). The whole group wanted to help. read more

Went in today and I can see through the door that the Hispanic male working the register watching me as I came in. Went to the ammo section and stood there and wasn't offered any help. He pretended to act busy and ignore me there in the section. I will be filing a complaint with the district manager. read more

A big shout out to salesperson, Pedro at the Burbank store. I was there today on Father's Day with my elderly parents who are picky and indecisive and couldn't remember how much credit was left on their gift cards from Christmas ‍. Pedro was super cordial, friendly, and very helpful in assisting my Dad find the perfect pair of Nike shades with polarized lenses while my mom was bringing up several other items last minute to the counter. Thank you very much for your patience especially with honoring the coupons for great savings. We appreciated your excellent customer service... so rare these days. read more

Pedro is the best. I needed pants for a tee ball game, and he never gave up. He went to the back of the store and found the actual last pair. Thanks, Pedro. I love the service you gave me. read more

I found my babies shoes on line, called the store,and asked them to,hold them for me. easy and courteous. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Burbank, California

Listen my friends do yourself a favor and make this your only sporting good store . I went to 4 different big 5 stores and this was the best . Especially a lady named Victoria her customer service was AMAZING. Great on the phone better in person . The manager Pedro was great too . Go there you can't go wrong and thank me later . Team Victoria all the way . And salamat Pedro read more

It has been a while not shopping at Big 5 Sporting Goods in Burbank, CA from the moment you walk in I noticed a welcoming ambiance from the store employees. Liam from the beginning was very helpful. To seek on the inventory and in the back room for a pair of hiking shoes. Definitely was a steal of the day the Bearpaw Olympus Women's Hiker Shoes from $49.99 to $19.00 a whooping 62% off. But there was no luck on finding it physically. Until, Christian found it, both of them took the time to search for it. I was elated when Christian handed the box to me. Thank you Christian! for taking an extra time in addition of your regular duties to make a gleeful customer. Plus, I ended buying a 2nd pair of hiking boots another steal of the day. Will definitely go back to shop for other sporting goods at Big 5 Sporting Goods. read more

Big 5 Sporting Goods - Bearpaw Olympus Women Hiker Shoes - Sporting Goods Near Me - Burbank, California

See all

Big 5 Sporting Goods has stood the test of time and outlasted both Sports Authority and Sports Chalet. With both sporting goods stores out of business , Big 5 is pretty much your only sporting goods option in Burbank . The store is clean and easy to navigate with signs all over the store indicating the department section. The hunting section is still well stocked with ammunition,, knives, and rifles . Big 5 always has great deals in their weekly ads, especially for shoes. The one downfall is help on the floor. You will be hard pressed to find an associate outside the cashier station walking the floor assisting customers. A lot of the stuff at big 5 you can find at Walmart but do you really want to deal with that mess?! I recommend This location if you already know what you want and you don't need much assistance. Parking is plentiful. read more

See all

Came into town. Wanted a new pair of tennis shoes. Found a great pair of ASICS. Love them so comfy. Also wanted d a warm black zip up hoodie. Couldn't find one anywhere. So lucky I did. Lately customer service has been horrible. But not today. Guy named Gary was super nice. Extremely helpful. Did me a solid. When you meet someone that will go out of their way to be helpful. That in itself self will make me come back again and again. Gary great job. Thank you. read more

Armando was so helpful and patient with us when we were in -- this Big 5 in particular seems to be better stocked than the one closer to my house so it's worth the trip. Well stocked, helpful staff, lots of free parking out front...you can't lose! read more

I have to echo many other reviews - if you know what you're looking for AND you know it's in the store, it's great. However, if (oh no) you need to speak with an employee or need their help, you're outta luck. They're zombies. Polite zombies, but zombies none the less. Saw one woman literally pull the arm of an employee who attempted to walk right past her when she was asking him point blank for help. When I was asking for help, it was in tandem with a woman I've never met in my life: she volunteered to get someone to help me - the guy just walked away pretending not to hear either of us, again from point blank range. I took my business elsewhere, and you'll probably want to do the same. read more

Great customer service! Friendly and very helpful went over and beyond to help. Really like the convenience and variety of items available.

Grateful for a local sporting goods store. Grateful for the one on one time Liam spent with us. Good deals and great parking!

I've been going to Big 5 as long as I remember, then in the 70s I switched to Sports Chalet in La Canada because it was across the street from my place of employment. But I am back to Big 5 for the past 6+ years and am very happy to be so. Everything I have needed is at this Burbank gem of a store. They have the cutest flip flops ever, high quality I might add along with other fun items. Staff is super helpful and prompt and covid-19 compliant. Don't ever doubt the store, they have everything. read more

Big 5 Sporting Goods - Big 5 - Sporting Goods Near Me - Burbank, California

Absolutely useless people who know nothing about their products and try avoiding customers at all costs. This used to be a good store back in the day when adults were working here. Now, they have a bunch of 17 year old high school kids who have no outdoors experience and know absolutely nothing about what they're selling. One kid made an attempt to "educate" me on fishing rods, telling me that one was "better" than the other. I asked a simple question.. "have you ever fished before?" And he replied "No." I just walked away. ‍ read more

called in looking for a red dot, were kind enough to hold it for me. a warm welcome as the cashiers wave helo as i walked in,. was helped by Pedro witch was very helpful, great location, Williston definitely recommend read more

We frequent this store more and more now that my kiddos are starting up in sports. Today I went in looking for simple help with a baseball glove for my son and Liam was beyond helpful! He gave us so many tips, talked my son through some of his struggles with having different sized hands and us finding out he is a lefty... we left empty handed because although he could have made a sale with us he told us it'd be more beneficial for my son to get some 2nd hand equipment. He was patient, kind and respectful of me and my 2 kids and he deserves to be praised! Another employee was radioing him a few times while he was helping us out and he paid it no mind. I'm very thankful for him and when we DO decide on a new glove for my son we will be coming here! read more

This particular big five and the people that work there are very incompetent it started with Christmas my husband bought me some tennis shoes from there and they forgot to take the security tag off and he said it did not ring or alert when he left out the store when he came back two days after Christmas with the receipt to have it removed it was ridiculous how long the process took and we had the receipt they were telling us about taking it in and out of stock no one ever apologized for not doing their job and checking the shoes and taking it off in the first place and Gratzyia she was the manager that day. I believe she Spelled it Gratzyia looked at her name tag . I asked her-her name. Anyway ........what it is so those same comfortable shoes after wearing so long I realize they're a little bit too small I went into the store and said I want this EXACT!! shoe in a size 8 it was their shoe it was bought from their store . the man in shoe dept asked me did I know the name of the shoe ? I was shocked like are you kidding me they're your shoes no I don't know the name I know it's a Nike that's the logo on the shoe then I had to go in find the shoe on the display but prior to that there were other customers there and a lady was trying on another shoe that didn't look like mine had nothing to do with me before he went back to go find the shoe I wanted he said hey what about this one want to try on this one. livable could not believe he said that I said no !!!! I want the shoe then as he was looking he came out I found another shoe a sketcher I liked a black sketcher very comfortable he didn't have what I wanted ( the NIKE ) I said do you have this shoe in a 7 1/2 or an eight he brought the shoe out he said I don't have it in black I have it in gray I put it on it felt good I said OK the shoe was 2999 I get to the register and they tell me $47 I said wow !! how much is tax she told me eight dollars I said the shoe is $29 longer story short the salesman brought me a completely different shoe from what I asked for ‍‍no I did not look at that because he did not say I don't have the shoe you want in black but I have one that cost more and it's similar in a way he just said I don't have it in black but I have it in gray ( NO REASON FOR ME NOT TO THINK THIS WAS SAME SHOE I REQUESTED )? manager her excuse was he's new . I understand new and empathize with new I understand people learning their jobs but that was just ridiculous !!! I blame it on the manager !!! She was SOOO unprofessional ..,, She just looked and acted and looked like a crazy person that was caught I can't even describe it there was no apologies it was the most horrible experience I said for $15 and all I've had to go through you should give me the shoe for what I thought I was paying for the shoe I thought I was brought!!! the money was not the problem the incompetence of the whole visit was the problem do not go there these young people they just don't seem to care some of them I am not trying to generalize but this big five are some of the most incompetent people I've ever had the unpleasant of doing business with only thing good I can say is that their prices are not outrageous find another one though I would rather pay more money for competent service. I am going to end there. read more

Elias was so kind and helpful and took the time to help me get what I needed!! The staff at large was very attentive and thorough, felt very taken care of here! read more

I get it, it's the holidays, everyone is short staffed and people are mean. But man the staff in this place are super rude. Went in for a gift card. The girl at the checkout lane looked up at me and I said hi and she ignored me and picked up a phone and helped that person. The other cashier saw me standing there, then proceeded to ignore me and dig through cupboards. So I waited patiently and politely. When the first cashier got off the phone I got my gift card and she basically shoved the receipt at me before walking away, not saying anything. I mean damn I know things are rough but like, all I did was come in and buy a gift card. I'm glad I only come in here once a year for that geez. read more

This store is one of my favorite Big 5 stores. Been there countless times in last 4 years. But today I'm leaving this positive review because their customer service has become really excellent in the last few years. Case in point : I went in today to do a return for a Bluetooth speaker and was pleasantly greeted by both Pedro and Alyssa at the counter. Even though it was closing time on Sat night and I had no receipt nor the credit card I purchased it originally with, Pedro and Alyssa went far and beyond to help me out. They were able to switch the item out for a new one and really showed their enthusiasm and positive spirits while handling everything with a smile. I think other retail stores and their staff could learn a lot from Pedro and Alyssa in the way they made me feel comfortable and satisfied with my shopping at their store. read more

I bought some tennis balls, buckets for work and had what I needed when I needed for work. I checked a few other locations in LA and this one won. Good deals too and no hassle easy check out honoring the coupons. read more

Great customer service Always ask for Brian He really knows the merchandise and will give you good service. read more

Friendly and helpful staff, and great prices! And they simplify the redundant firearms DOJ paperwork to reduce the hassle for the customer. Also, their ammo prices are the best I've found in Southern California. They're the only place I've been to that ever has 9mm FMJ for under $30 for 50 rounds. AND they just might be the best place if you want a Maverick 88, or a Dickinson Marine Tactical pump action. They always seem to have those in stock for a decent price. I got my Dickinson from here. read more

Always had friendly service and helpful people. They have just enough of what I'm looking for when specific sports are in season. It's a good place for kids gifts too. read more

Your run-of-the mill Big 5 which means a cramped entrance/exit/check-out line, lackluster customer service, and a crappy selection of goods. I headed to the fishing section as I always do at every sporting goods store and found a very small selection, just about one aisle of goods, and about 2/3 of the items were labeled and more expensive than other stores, and the other 1/3 were unlabeled/unmarked. The rod and reel combos they have are like of the worst, most entry-level variety, and all at MSRP or higher seemingly. I definitely wouldn't come here unless I was in a pinch and couldn't go the 5 miles or so the the recently-opened Super Walmart that has a giant aisle of lower-priced and greater-variety of fishing goods. There is a fairly decent parking lot though and it's not the worst place to kill time if you're getting your car serviced at one of the many auto repair shops in the area. read more

It has been a long time since I stepped foot in this Big 5 sporting goods store and I was glad to see not much has changed. I popped in to get some fishing line spooled up and found their shelf stocks a tad low (this is a very busy fishing season) Service was a tad slow but I got what I needed and went on my way. Nice to see that a store still offers this service, Aloha read more

Review of C45 and FNS-9 Spring Pistols. Big 5 actually turns out to be fairly low in price if you are careful. Sign up for the store Emails! There are two coupons that I used, the 20 percent off and the "Save $5 on $15" which amounts to 33 percent off. Then you combine these coupons with in-store sales and the end price is lower than eBay! I decided to get an airsoft pistol to deal with annoying animals. These are legal to carry. First I bought the C45 and next the FNS-9. When I bought the C45 I found it odd that I could not hit a target! Hmmm. So a week later I got the FNS-9. I realized that the C45 was total useless junk and returned it. The FNS-9 is excellent. If you see my photos, I am able to hit targets as small as 2" square at 30 feet away. This is amazing for such a cheap lightweight gun. The ammo is very important. Big 5 sells two kinds, the 0.12 green and the 0.2 white. By all means get the 0.2. The green economy ammo is ridiculous. The cheap ammo will not travel straight. It spins off at random. The white balls are precision. Ok, so I tested the range of the FNS-9 (300 fps) with the 0.2 Ammo. At 30 feet you can easily hit a tin can every time. I was actually able to hit bottle lids. At 50 to 60 feet I could hit roof whirly vents that are about 12" x 24". At 80 to 100 feet I could still hit outside doors. After 100 feet the results are unpredictable. So what is the gun good for? Well, it repels animals. If you pop coyotes with this they will leave. This gun will shut crows up. And it is great for killing spiders! I used it at point blank range and nasty spiders just "vanish" (disintegrate). I recommend taking this along on camping trips, and keeping one handy for the back yard. read more

See all

The worker John has a really good tolerance for people who are clumsy and let's us know anything that can make shopping for something easier. For example he said if you have too much stuff to carry you can put some of your items on the counter or grab a basket. read more

40-year Customer. Bye bye Big 5! "Can I get my FSC there?" "No we're not offer that right now." "Why not?" "Because of everything that's going on." "What in particular?" "Everything that's going on right now." "What? Like riots? Or Covid? What in particular?" "Yea, because of everything that's going on. We don't offer it right now." read more