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    Big 5 Sporting Goods

    2.7 (82 reviews)
    Open 9:30 am - 8:00 pm
    Updated 3 months ago

    Big 5 Sporting Goods Photos

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    CASEY WORST EMPLOYEE EVER!!!!This person should be trained better or just quit if you really don't like helping people!!

    She just hates people doing returns at this store even when we have receipts to return anything she needs a good reality check!!

    Rude service
    Joss H.

    Came here to buy some ammo and we'll the ammo is good price but the customer service I received was awful ! Garrett was rude and it just felt uncomfortable buying there . If your going to work in the customer service industry Atleast act like it instead of being a douche !

    2 Kayaks Purchased at Orange Big 5.
    Brian Kandi Y.

    I just Had the Jekyl and Hide Experience at this Big 5. I was looking for 2 kayaks. Not as easy as it may seem. But this location Not only had 2, they were the two I was looking for. Billy A helped me make my purchase, and other team.members helped me load them into my truck. A Great store Experience. I get home to find Both Kayaks are missing important pieces. One is missing the seat Bottom, and the other is missing the Trap cover. The latter missing piece makes the Kayak unsafe to use. So I called the store and inquired about the missing pieces. Again good service, said they would.look and call me back. 10 Minutes later I get a call back from the Store Manager Andreas. He informed me they didn't have the pieces and was I Sure they came with the Kayaks. I assured him I was looking at the parts list for both and bother missing pieces were listed and pictured. He then offered to return the kayaks. I don't want to return them I want to use them. Can you get me the missing parts? And that's where it started to go South. No. They will not get me the parts. No, they will not call the manufacturer and order them. Either i handle it with the vendor, or return them for credit. No Help. I said you charged me full price, i expect full boxes. It's your responsibility, you sold it to me. At that point i asked him if he was going to do his job and help me. Andreas said "No, but here is our customer service number".... Very... Unprofessional. I then Called Customer Service for Big5. Melany Answered.... She was AWESOME.... She found my reciept. She contacted the vendor. And they will send me the parts. As A Manager of the Store, Andreas..... You should be Embarrassed. FOUR Other Employees, were working Hard to please a customer, and You Sir..... Were a Jerk. Big 5 Could Do A Lot Better Without Bad Attitudes like yours.

    It's not fun to buy things when Jeff is moody with an attitude.

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    12 years ago

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    11 years ago

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    Page 3 of 3

    Ask the Community - Big 5 Sporting Goods

    Review Highlights - Big 5 Sporting Goods

    The manager was very kind & helpful and gave us a 100% credit & we came back with a new pair of the white athletic shoes.

    Mentioned in 3 reviews

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    The Rally Shop

    The Rally Shop

    5.0
    (35 reviews)
    1.5 mi
    Shipping
    Locally owned & operated

    Amazing Pickleball Experience & Great Customer Service!…read more My husband and my son went to The Rally Shop yesterday for the first time, and they were so amazed by how Han took care of them and helped them find the right pickleball gear. She was very knowledgeable, friendly, and made their first visit such a great experience. We came back again today, and we got new pickleball shoes and I got my new Selkirk Omni Widebody Pickleball Paddle! We also had the pleasure of meeting the owner Howard. Once again, Han was very helpful -- she guided us on what shoes are best for pickleball, answered all our questions, and made sure we felt confident with our choices. If you love Tennis, Badminton, or Pickleball, this is definitely the place to go! They have great gear, great advice, and you can even rent a pickleball paddle if you want to try one before buying. All the staff are friendly and welcoming, but special shout out to Han for going above and beyond and making our experience extra special. The store has such a nice atmosphere when you walk in, and you can feel that they truly care about their customers and the sports community. We will definitely be coming back here for all our pickleball needs! Thank you The Rally Shop, Howard, and Han!

    Recently I got back into tennis and I am so happy that I discovered The Rally Shop. They had a…read moregreat selection of rackets and I was able to pick up a new Tecnifibre T-Fight and Wilson RF01 at great prices and they even waived the stringing labor fee on my new rackets. They carry much more strings than other places and I was able to do a hybrid set of new Toroline swings which feel absolutely amazing! Everything about this shop just shows their attention to detail. When my rackets were ready, I even received an automated text message from their system so I didn't have to call to check or ask when it was ready. Such a great convenience and they even put a little sticker on my racket with all of my stringing details. Highly recommend this shop to any fellow tennis players!

    Photos
    The Rally Shop
    The Rally Shop
    Updated Tennis Wall - Wilson, Babolat, Head, Yonex, Tecnifibre, Solinco, Head, Toroline
    Updated Tennis Wall - Wilson, Babolat, Head, Yonex, Tecnifibre, Solinco, Head, Toroline
    Updated Tennis Wall: Wilson, Head, Babolat, Tecnifibre, Yonex, Solinco, Toroline

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    Updated Tennis Wall: Wilson, Head, Babolat, Tecnifibre, Yonex, Solinco, Toroline
    Orange Army Navy

    Orange Army Navy

    3.6
    (104 reviews)
    3.1 mi
    $$

    LADIES!!! BUY YOUR GUNS HERE!!!…read more I was looking for a very specific gun that no stores seemed to carry. A female coworker told me about this store, so I thought I'd give them a chance. I am so glad I did. All the other stores I went to were full of male salesmen who were condescending because I was a woman buying my first gun. They kept trying to push tiny "purse" guns, and even pink guns. I wanted a Smith and Wesson revolver because it's a "dummy proof" gun, which is great for a novice. Ian at the Army Navy Store understood why I wanted this particular gun. He was patient, really listened to me, and answered all my questions. He was even willing to teach me about guns. He didn't have the gun in stock, but said that the following month he was going to Smith and Wesson to place his order for the year. He texted me while he was there!!! I was shocked he remembered me, let alone while he was in the middle of placing the order. Then a few weeks later, he texted me and said the gun came in! You can't beat that for customer service. I highly recommend buying your guns here, especially if you're a woman.

    Bad service, my father went in looking for a gun and asked a young white male a question about it,…read moremy dad is Mexican and tried his best to speak Spanish and got told "no speaking Spanish in here", he ended up leaving. Im unaware who this worker was and that's probably for the best.

    Photos
    Orange Army Navy
    Always a cool place
    Always a cool place
    Excellent selection of camping gear, like Kelty sleeping bags

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    Excellent selection of camping gear, like Kelty sleeping bags

    Big 5 Sporting Goods - sportgoods - Updated June 2026

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