Service was awesome! Staff was so kind and helpful. They attended to my needs and even the needs to my friends and was just an inviting place to be. Definitely will be recommending this place and coming back here for more! read more

This is a large boot barn location with a wide variety of items to choose from. I was greeted by Kris right away, and she helped me find the perfect accessory to complement the denim dress and Shayanne western booties I intend to wear to a country themed engagement party in wine country. That being said, she noticed I had a really tiny waist, and suggested we find an accent belt to match the boots. The ladies section didn't have a thing that would fit me, so we headed over to the kids belt section. I found the perfect belt. Not too flashy, it fit perfectly, and most importantly, it is absolutely darling! I really like this location as they were on top of it with respect to customers service. In addition to that, i think you get a lot of value for the money you spend here at boot barn considering the quality of the items. I've purchased Stetson, Ariat, and other brands here... different items, like, hats (Stetson open road is a favorite), and ariat cowgirl boots for my little girl at boot barn in TX, and everything has held up so well! Thank you, Kris, for providing excellent service. read more

Great, quality selection of items: clothing, hats, shirts, boots, etc for all ages. I came here to get my son an outfit for his 11th birthday party- western/cowboy theme. I was able to find him a shirt, wranglers, boots, hat, and belt all totaling around $500. Everything is quite pricey, but you definitely get what you pay for. They have a return policy of 30 days with tags intact and receipt. I was very happy with my purchase and the gal that helped us was very informative and sweet (as was all staff). I highly recommend this store. It is very clean and well organized. You can become a rewards member and earn money for your purchases. However, points you earn do expire fairly quickly. read more

Boot Barn - Hat, shirt, belt, pants, and boots from Boot Barn - Shoe Stores Near Me - Tustin, California

We got a pair of boots and a hat for my friends and the lady helping us was really kind. We came in a large group and were helped and treated well. Items are pricey but that's because they are made of leather and it's worth it for a good quality product. read more

Loves: The store is HUGE with everything you need to complete your western look. They have Men's, Women's and Kid's items. Dislikes: No one asked if I needed help even with me wandering around looking like I did. After 30 minutes, I had an arm full of clothing and still no body asked to hold my clothes at the fitting room. When I did need a fitting room, I stood at the counter waiting while the staff person continued to use the computer (no customers), and didn't acknowledge me. Another sales person finally walked up and asked if I needed help. If you are price conscious, this store is probably not for you. Everything was priced pretty high. read more

Definitely recommend this boot barn location. Nurian was super helpful and gave us some great advice. They also do have a wide variety of different styles and options. Definitely will be back at this location! read more

Once again amazing store, w/genuinely nice and helpful staff. Lake Forest and Orange are great also but Tustin has my heart.

Customer service matters. I stopped in today at about 12:30 with money burning a hole in my pocket and intending to buy a nearly $300 hat if the store had it. As I perused the hat selection and went back and forth between both sides of the hat selection, the woman employee who was tending to boots just on the other side of the aisle where I was looking at hats ignored me. I walked to the back of the store where I saw some hats on the wall, but it became apparent they were for decoration, so I walked back to the hat section. The same woman employee continued to ignore me despite it being apparent to any sentient being I was looking for something. As I walked out empty handed, another employee in the same aisle as the other one let me walk out without saying a peep. Mind you, I was the only customer in the store at the time. Let that marinate. It's hard to make a sale when you don't engage with the customer. Even though the store didn't have the hat I came in for, the seemingly oblivious employees who ignored might might have sold me something else, albeit not a hat. When I traversed the store, I saw on display a couple shirts I thought I might like, but I wasn't about to buy anything after being ignored. With that, Tustin Boot Barn, I bid you farewell. I won't be back. read more

Boot Barn - Shoe Stores Near Me - Tustin, California

I love boot barn! I feel like a kid in a candy store! This is my first time going to the boot barn in Tustin. Very nice store. The service was great. I will be going back. read more

Spent 30 min looking for boots for my husband and none of the girls working on 06/11/25 12pm acknowledged me. They were just chatting. I ended up buying boots but leaving with a bad feeling about my purchase. I ended up returning the boots and buying from a different company. Customer service is lacking at this location. read more

My teenage son was looking for jeans everywhere. This store was maybe the 5th store we went to and it did not dissapoint. The most notable thing in this location is customer service. My son felt comfortable and assisted. The staff were patient and dedicated to finding a pair that fits him well. We found some Ariat jeans that were a great fit. My husband noted that the boot barn at the orange location is nothing compared to this boot barn. Again when we've gone to the orange location all the staff seem to have an attitude and don't really offer to help. This location however, amazing! They had great deals and a wide selection of items. We definitely felt we had an outstanding experience here! read more

Like many of the posters here i served myself the first time I came and bought a $300 pair of work boots. After they tore my feet up, I brought them back and Brandon gladly refunded me. Once my feet healed, I went back and this time asked for Brandon who asked a few questions and brought me my best options, explaining why. I don't think the people are rude, just that they don't have enough experience to be helpful. So they straighten stuff. Call ahead and see if Brandon is working and ask for him. Cheers. read more

Brian the manager went out of his way for a return. He was very patient and professional. He went above and beyond my expectation to solve a difficult return. read more

My boyfriend and I came on Monday to shop for stagecoach weekend. My bf had a hard time picking out a good pair of boots, Brian (Store Manager) and Angela gave us guidance and great feedback on all the merchandise in the store. We spent hours asking all types of questions lol but they answered all questions and was very patient with us. Thank you for all your help Brian and Angie (I hope I got your names correct) definitely recommend this store :) needless to say, we got a whole wardrobe for stagecoach! read more

Fransisco was able to reshape one of my old Stetson cowboy hats that had gotten messed up over the years. Definitely recommend this great store. read more

Boot Barn - Shoe Stores Near Me - Tustin, California

I give one star to the manager, Abel. His customer service is extremely poor. He looks like he is having a bad day walking around with a frown. Asked him a question and he answered quick and short with nothing more. When leaving we said bye and goodnight. We didn't get a response back either. He made me feel unwelcome. read more

Love that they have brought a boot barn here in Irvine.... Sad that it is not as well stocked as the one in lake forest. They have some items but as many options as the one in lake forest. Service is still good and value is there. read more

Probably never buying from this place again. I spent 300$ on my work boots as I typically do but the rude male cashier in the front told me the boots don't come with a box, and I would have to pay extra for the box, so I walked out with NEW boots in a dam plastic bag like some sort of goodwill read more

Beautiful store. All the employees were extremely helpful and kind. They don't treat you like a sale, but as a person and genuinely just want to help. Pauline helped me find the perfect jeans. She was very helpful, inquisitive, and kind. Everywhere in the store theres always a friendly face to greet and assist you. read more

Came to this boot barn because this store was the only one that had a dress in my size in stock; I usually go to the one in Anaheim. I walked in and the employees looked friendly talking amongst themselves and helping out some customers. I walked around and found the dress I was looking for and decided to walk around and look at some boots. Usually by this time is when I always get a "hi" or "have you been helped" by an employee but not today. I ended up finding some boots by myself after some time and by this time a few employees had walked past me and I know they saw me looking lost because we made eye contact for a moment but they left. I tried to find someone to help me out at the end but no luck. I'm just going to believe that it was probably almost everyone's lunch time and I just caught everyone at a bad time and not anything discriminatory because I didn't look like the customers that were being helped. read more