They did a great job of helping find the most comfortable shoes for me. Thanks Big 5 staff. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Stockton, California

All the workers Are fantastic very elegant knowledgeable if something they not sure of they will sort it out get help. Manger is so friendly my Son n daughter in law was there. I actually been back see totes boots online reasonably I go yes beautiful black trim . $39+ taxes screaming I have my boots my red one is damaged really wants another pair red knee high let me know when they are in I can check back online not want to leave my email. Also Quality sales prices beat Amazon same boots I checked much more on Amazon the value is worth my trip Yes manger too he so caring fun he makes my day Mary Johnson read more

Big 5 Sporting Goods - Your boots my totes - Sporting Goods Near Me - Stockton, California

The manager lady is very very rude the last time I was there browsing she kept following and watching like I was going to steal today my husband went in to return a baseball bat and the same manager was rude to him as well we will not be back and I will make sure non of our friends or family puts money into that establishment ever again your workers are also rude and try to walk away when customers need any assistance very disappointing read more

I was looking for a certain shoe and a sales person in the shew department went above and beyond to help me Thanks TRISTA at the Manteca store read more

It seems every time my boyfriend goes into the store, he is able to find what he's looking for at this particular location. As soon as we walked in the door we were greeted with a welcoming and then followed up by a question of is there anything that we can help you find. Once we got to the shoe department the associate working that area followed up with making sure that we were OK and asking if we needed any shoe sizes My boyfriend was able to find a similar work boot comparable to what he was replacing and it was on sale. I noticed that big five always seems to have sales on their items. Even though the store seemed very compact and crowded it was still in a clean demeanor read more

The two female workers were extremely rude and were calling a baby girl ugly because she looked like her father. The older gentlemen with gray hair was extremely creepy to my niece and made her feel uncomfortable . I don't know how this place is in business still read more

I really like this Big 5 location. I was looking for snow boots for my son and they have a great selection. The sales associates are friendly, helpful, and knowledgeable about the products they sell. My son and I found the perfect snow boots for him as well as snow gloves and socks. read more

We went to Big 5 to buy outdoor gear for the snow. They wouldn't not allow my wife to use the restroom. We left and went to Dicks Sporting Goods down the street. My wife was allowed to use the restroom there. We spent our money at Dicks Sporting Goods. read more

Needed BB's. Waited at gun counter for 5 minutes while manager lady talked in the office door. I could hear and see her. When she finished talking she asked me " do you need something?" Not may I help you. Probably someone standing at the counter needs help. Called the next day to let them know about service and no one cared. read more

Do not go here - poor customer service and the store manager was very rude. I went in to ask questions for the FSC fire arm safety course test and was responded with im not going to help you unless you purchase a gun. I was treated with total disrespect by the manager. I kept my cool and just decided to leave. I know I will not return here ever again. And as this place is still surviving is questionable. I would say replace the store manager who only works on fridays should be fired. Those who are reading this who lives in Stockton do not go to Big 5. read more

I called Big 5 on March and asked if they had a specific shoe and size in stock. The gentleman was great, he checked and said yes then asked if I'd like him to put it on hold up front, I said yes. I arrived at the store 15 minutes later, a woman was sitting in a chair right up front and greeted us. I went in the back to look for the shoe, there was no associate that I could see after waiting for 5 minutes and several people waiting. I realized he said it was on hold upfront so I walked up front and the cashier was busy helping a man and woman whom were together, so I asked the associate who previously greeted us and was sitting by the front door if she could help. She said no, she's not allowed to leave the chair. I waited for the cashier who was waiting for the man to pull out his cash and he was taking long because the girl he was with was on the phone while Simultaneously distracting the guy who is trying to pull out his money. All the while the cashier is sitting there ignoring me, I could clearly see she could see me. After 7 minutes of the cashier doing nothing she turns to me and says can I help you, I said, "I called earlier and a guy told me he would leave my shoes upfront on hold", she said ok and the guy finally got his money out and she begin helping him again. After he paid the girl he was with and the cashier started talking for another few minutes. After the customers left, the cashier got on a speaker phone and said to bring up the shoes on hold for me. After I waited for another 5-7 minutes, I was annoyed and went in the back to just ask for another pair of shoes. I waited back there for another 5 to 7 minutes and no one was there. So we left, called the Big 5 in Lodi, and we spent our money there. WORST CUSTOMER SERVICE. There were 3 people and 5 children in the shoe area, me, my husband and daughter and then the man and woman who were in line, so it wasn't even crowded. read more

Big 5 Sporting Goods - This is where I stood, the circle is where the associate sat in a chair and said she was unable to help because she can't leave. - Sporting Goods Near Me - Stockton, California

Friendly kind employee found what I was looking for and received great help cashier was very great wish I got her name she need to recognize for great help read more

Terrible service. Was there waiting for 30 min trying to get shoes in my size only to find out they didn't have them. I wouldn't have minded, but there were other workers there that could have helped the guy in the shoe department out. There was no one else in the store, so I don't see why someone else couldn't have helped him. I realized when I walked out why, joe was too busy flirting with Jennifer to care about the customers in the store read more

Jazz Was a great help and very kind made it easy for me to buy what I needed. Ask for jazz when you come In

I'll break it down like this. One Star for having great deals. One star for now selling Dickies and Two stars for cashier Maegan. So tonight I was window shopping for gym stuff and looking around for football gear for my son who's a Freshman now. Also checking out the racquetball gear, since I play the game at my local gym. I usually get most of our stuff here. So tonight I was trying to find help and looking around. But it seems the sales floor associates were just chilling. I had to approach them and ask where are the gym bags. I did get pointed in the right direction. But I didn't like the fact, that I had to approach and engage the conversation. Some better coaching can easily fix that problem. They sell all sorts of sports items here. But like , said earlier I mainly come for those items. Big 5 has really good sales, especially on the shoes. So check your Sunday add and see for yourself :) As I walked up to the front counter. I only bought a gym bag. The cashier was under seiged. Taking phone calls after phone call and trying to run the register all by herself. I could clearly hear all the drama, that was going on. Not only that but a customer who was in front of me who looked like she was getting impatient. I'll leave it at that :) Finally it was my turn, I really thought this girl was gonna be rude to me. But wasn't, looked at me and smiled. Brushed it all off, like it was nothing.That impressed the hell out of me. *Release* I had a beautiful experience here tonight at Big 5. Maegan I loved the way you handled your situation tonight. Respect.*Awesome customer service *........Vincent D. ..*VD* Giving credit to where credit is due always :) Life is Beautiful read more

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I would like to thank the manager who was at the store today, sorry I did not get his name. I was having a difficult time helping my granddaughter choose a swim suit. He was extremely patient, offered great suggestions to her, did his best to find something to please her. She left a very happy girl after she eventually found the perfect suit. They actually had more suits to choose from than 3 others stores combined that we went to. Next time I will try this store first! read more

I came in here to get snow gear for an unexpected snow trip today (12/26) and I'll never shop here again. Signed up to get their emails so I can get 10% off and because I couldn't access my emails on my phone (no service), the manager (when asked by cashier) said he couldn't honor that discount. I rarely shop at Big 5 but now I'll NEVER shop here again. If you can't give a little, this customer won't give anything to you EVER again. Out of principle, I should've just said never mind. I'll pass. Last $65 you'll ever get from me. read more

I have to say that the level of professionalism in this business is most definently lacking. So, I go for a bike ride to Big5 sporting goods on March lane. Upon arrival I start to lock up my bike in front of the store. Not even done locking my bike I get confronted by the stores security gaurd telling me "Dont get too comfortable." "You won't be going into the store." He volunteered the information that his current manager had stated to him that "he is not allowed in the store". I kinda laugh at him a bit, thinking for some reason that he was joking. No, he was not. I asked him "why?" "What are you talking about?" "Why?" Then, while all this is going on in front of customers and the staff of Big5 he asked me to remove my hat that I was wearing. I lift up my hat and he states to me, "Oh. Your not the guy." Cleary just s case of mistaken identity. He then tells me that I can at that point go into the store. So I did, and when I was helped at the cashier's desk I asked the woman, "are you a manager?" She stated "yes." I then asked her "are you the manager that said that I was not coming in this store?" She said "NO." So I asked her if she could tell me who it is that would have made that decision saying that I was not allowed in the store. She replied with "I dont know, maybe the store manager." She then hand me my receipt and attempted to send me on my way. So I asked her "How can I speak to this store manager?" With the security guard standing in front of us, I turn to him and ask "What manager told you that I could not be in the store?" He then pointed to the woman who just made my sale and stated "She is the one there" so I ask her "wait a sec, you just said it was the other manager" so I ask the security again "are you sure this is the one who told you "and he started to say "yes for sure it is her" the manager woman stops him dead in his tracks and tells him "it's okay, we already talked about this." WHOA wait a sec... No we did not. It started off with me just wanting some kind of apology for being made look like a thief or something like that. This store is the only store that carrys what I buy there. And that sucks. The level of professionalism and the lack of accountability sucks in this store. Big5 staff, you all need to work on your people skills. If you dont like working there then go get a other job. Or hey, if your outside life sucks so bad that your work life is affected by it then get a job where you are not working with the public. The only thing that they do got going for them is the cute, thick front cashier. Y'all need to give her a raise. read more

Big five is in arguably the worst shopping center in regards to businesses going belly up annually. However, big 5 is still there for good reason. What is this reason? Well, It's The Sales!! I personally love buying new knives, hunting gear, and camping gear for a fraction of the cheapest prices not only in town but online as well! The Cons: The shoe selection ranges from ugly to offensively unattractive. I sometimes wonder who decided to manufacture these shoes. But, they will cover your feet. If you're homeless or over the age of 72, these shoes are for you! read more

Vicente is a kind and helpful manager. He took the time to find the specific shoe (in the specific color) I wanted. He even assisted me at the checkout and gave me an online coupon! Thanks a bunch Vicente! read more

I admit it, I don't work out as much as i need to. But since copeland has been out of business a while, I've resorted back to this little sporting goods store hidden in a shopping center of nothings. I love the way this store does business. Perhaps it because they're never busy when I'm in. Perhaps it's because the economy has tanked. Perhaps it's because I'm a good looking lad...j/k. But all their employees are genuinely nice. All my running shoes has been through this one store, and I admit, i keep coming back for the good service, and genuine human appreciation factor. Even the managers are nice. The genuine type of nice. It seems that if they're headed to that corner office and notice you looking at the gun/knife case, they're willing to help you and not call another employee over. Perhaps it's to dissuade possible thieves, but it's amazing to see what kind of customer service skills they have here. I couldn't think of a better store to shop at locally. Only if they had a better selection here though. read more

Spencer was incredibly patient, helpful, and knowledgeable when I came in to purchase my first pair of hiking shoes today. Thank you Spencer! read more

This is #40. Bonds hitting 40 in a season, big deal! Me sitting behind a computer and attempting to write, and I am not at work? Check please! My #40 is a first. God I cannot believe this place is still here. Growing up in Stockton back in the day meant hunting (baiting rabbits), and fishing. I was lucky enough to have an aunt with a sugar beet farm. I did plenty of both. This place is fully stocked with all types of ammo and fishing gear. Decent selection of guns, they wanted $1000 for a vintage M1 carbine. It was in decent shape. Authentic. Never held one of these before. If you thought a m-16 was compact these are tiny. Check this place out. See if they have anything on special left. Cause I got 1st! read more

I usually go here when I need sporting items quick or when the items are out of stock online. But the last time I went, it was horrible and it led me to write this review. I came in for an air mattress with my young kids. No one greeted me and that was ok. I asked where it was at and a girl directed me to the back. I took awhile back there checking the sku number to see if the items I found online matched (the items online was different in store then it was advertise online). Instead of anyone walking over to come check up on me to help, they made a big security follow me to watch me. It was so uncomfortable. Last time coming here! read more

I came to Big 5 to look for a pedometer. Upon entering the store, I wasn't greeted nor asked if I needed help. I walked around the store, looking around while the three associates just stood around. I left the store after a few minutes and not one word was uttered out of their mouths. read more

The OG Stockton sporting goods store. They've been around for as long as I can remember and the sales are constantly going on here. Want a stylish and sharp pocket knife for under $15? They have them here. Looking for a decent pair of hiking boots for around $20? They also have them here. Need some other random piece of sporting equipment you'll only need to use a few times a year? Also here. Frankly, anything you need that is sporting/camping/shoe related can be found here at a decent price. I'm also a fan of Sport's Authority (huge store), but Big 5 usually has them beat in price for the most part (although the selection is much smaller). The store can seem in dissaray at time (especially if near a holiday weekend), but just be patient and get a staff member to assist you and it will be fine. read more

Even though I love this store and what It Carries but the Customer service is not very Pleasant, they were not nice and made me feel uncomfortable. I tired my best to be nice but didn't get anything in return. Overall I'm very disappointed with the staff:( read more

Very rude manager in the March lane store. Treated me suspect, game me a lecture prior to my purchase, & raised his voice for other customers reaction as if I'd said something outrageous. Not a good representation in the store especially when I can just go to Amazon. read more

A cashier named Sidni was extremely rude to me a couple of weeks ago, I think some time in 5/15/19. I was asking for a price check on an item and she said, "You keep on asking and asking for price-check everyday!!!" At first I thought she was just joking around so I said, "Yes because yesterday it was $20 and now it's $25." Then she says, "Well that's too bad you didn't get the deal." And she still kept going off on me! I was so shocked I didn't know what to say. The store wasn't busy at all. How hard is it to do a price check? I'm a paying customer. It's not like each time I've gone there I didn't buy anything. That's literally her job to help me. I just asked for the manager who just happened to be walking in, and I also asked that manager to give the cashier a proper write-up or some kind of reprimand. I'm not sure if anything was done. Anyway, before I walked out I said, "Thanks for your rudeness. You're driving away your customers." Such a shame since I like the store, just not that one cashier. Edit: I was convinced to call corporate. read more

I waited for more then 20min no body show up by the Gun department .. I ask a girl if someone can help me she page some one. No body show up... I got tired to b waiting. I took a pic. Funny I saw 3 employees talking about new remodeling they doing at store. Wen I was walking out of door. A guy with a orange shirt ask me if I find what I was looking For !! Well. I did that's way I waited for more then 20min but I guess they make so much money they don't care if they sale .. I wen to Dick sporting goods find me a better C service. read more

We find what we need, good thing they close at 8 p.m. in sundays very affordable time , liked

After a bad experience with rude service at outdoor sportsman while searching for my first shotgun I decided to take my money and try big5 because they had multiple firearms I was interested in . The customer service by I believe his name was paul was awesome he wasn't rude answered all my questions and made me feel comfortable purchasing there. I would recommend this place for long rifle purchasing they are nice to customers and don't rush you out. No matter who you are. The sales are great . read more

First time visiting this particular store...NOT impressed!! Horrible Horrible customer service! A bunch of kids work there and are not helpful at all! Asking them anything is like pulling teeth! The girls weren't personable at all! I'll just stick to Sports Authoriti! read more

On 06/17/2011 I visited the Stockton California Big5. Went into the store knowing what exactly what I wanted (Remington/Savage rifle). I am a first time hunter, so any or little advice would and could help. Approached the gun counter. I was greeted by an unhappy associate. I asked her if she knew anything about rifles, she replied "no". so I was still okay with that. Thinking I could take my time, no other customers present. My intentions were to buy the Savage, $500 rifle. The whole time Im getting adjusted to the rifle, she just starring me. Im feeling uncomfortable for the simple fact that she is not talkative nor pushing to sell the rifle. So I feel my money isnt wanted, and she has more important things to do rather than help me. I then asked her to put the Remington and Savage side by side for length comparisons. She replied "NO!" but didnt explain why. I literally laughed and left immediately. So a few thing wrong here, she wasnt friendly. Im not asking a sales rep. to discuss their personal lives with me, but making a customer feel welcomed is important especially in a down economy. Second she was not knowledgeable in any rifles. Yes I know, she ha the potential of learing about them, but im sorry she wont with that type of attitude. I spoke with manager over the phone after the fact and explained how I was not satisfied with the no help girl I encountered. I made it clear that Im not doing this to get anyone held accountable for their actions because to me this was more like a training and education issue. So I wanted to share my experiences. This was the second time I received poor customer service at Big 5 in Stockton Ca in the past few months. Again I reside in Stockton. I TOLD THE MANAGER THAT I WOULD BE LYING IF I SAID I WILL NEVER SHOP AT BIG5 AGAIN. INSTEAD IL DRIVE TWENTY MILES AWAY FROM HOME AND SHOP AT THE BIG5 IN LODI. WHICH ID LOVE O SHARE THAT EXPERIENCE. So as I stated, Saturday June 18, 2011, i drove to Lodi California big 5. You talk about world class customer service!!! Whats the point of having a Stockton location when you have a big 5 in lodi offering w-o-r-l-d class customer service. I dont remember all the names, but the cashier greeted me as I walked in and appeared to be lost but yet I was looking for the weekly sales ad. Again she greeted me while she had a long line. I declined her assistance. read more

I only go here for their cheap running shoes which are actually pretty decent in quality. They have a small but good selection of fishing tackle and gear. The workers are fairly helpful. I don't blame them for being surly sometimes cause it does seem like the customer base is rude. read more

Decent run of the mill Big 5. A cheap alternative to the REI around the corner but again, nothing special.

Horable customer service!! They really need to train there ppl... But I found what I needed lol... So they get 3 stars...

What does it take to get some assistance here? They had 2 male on the shoe section. My father, bf, and me were never greeted or approached while the non-Asians around us were given exceptional service. It's like we were invisible. I used to frequent this establishment since I was a child up until now. We were also about to purchase a pair of Nikes until I realized that I might as well take my business elsewhere because I work hard for my money. Off to Sports Authority we went and they even did a price match for us! The 2 female cashiers overheard me playfully saying,"NO SERVICE OVER HERE!" to my boyfriend and she just ignored it. They were chatting away while the associates at the shoe section ignored us. there were 5-6 workers and it was a slow day. NO ONE SAID HI. My bf, father, and me are not hard to please at all. I once work in a retail dealing with shoes and I managed to give each and everyone of my customers my undivided attention no matter how busy it was. I'm NEVER, EVER coming here again. As another yelper previously stated, Sports Authority will be the go to place for me from now on to get my sports-related needs! If I do go to Big 5, it will NOT be here in Stockton. read more

I mean, ok, so they carry mostly discontinued or generic looking shoes and such, but it's still cheaper than most shoe stores. I needed a new pair of running shoes so I came to browse their selection. Was a disappointing selection; but if you need a good pair of Asics entry level running shoes, they had a couple ugly ones for $40. read more

Horrible customer service, they all are like annoyed and like being forced to work there. Decent prices, found my soccer pants in my size which is like a miracle so that makes it worth it otherwise one star read more