I came in there the other day to look for lanterns because my power was out . I was not greeted when i walked in there ..There was a guy at the counter and i had asked him where the lanterns were. His response " I'm not clocked in yet so i can't help you.." umm what ???? that's not how you reply to a customer .Horrible customer service! if you are on the floor i think you should help a customer no matter what . i did get help from another young gentleman but first guy was SO RUDE! read more

I was able to go here today and I had 2 pairs of shoes on sale as usual to find. Usually when I shop here, I always find one but not the other just because they sell out quick on the sales. I showed up to get a Grey Combo pair of LA Gear Rambler Men's Running Shoes and black Denali Aletian men's outdoor shoes. Lo and behold... they had both! My prices were both on the online add as I paid $21.99 and $19.00 respectively for a total of $40.99 plus tax $3.18, grand total $44.17. Instead of $29.99 and $25.99, total $55.98 plus tax (almost $60 grand total). So I saved about $16!!! Thank you Big 5! I scored today!!! I love going to this store for my sporting and footwear needs as I used to be a Big 5 Employee over 30 years ago . By the way, PROPS to the shoehelper guy and the cashier lady Cara! Both great customer service!!! Highly recommend! read more

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Love this store! Great selection, customer service, and deals. I go here from time to time and when I do... I feel like wow I didn't know this was here! I will be coming here more often. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Upland, California

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I was trying to find a place to buy golf balls so I can put together a gift for Boss Day. My friend referred me to this place and even told me about there 20% off a regular priced item coupon that you can get it online to use it in store too. I found the Wilson Staff white golf balls and it was $13. I was on a tight budget since I have 3 bosses to put together gifts for. The coupon was able to work on the golf balls, which was amazing, and really helped a lot! The golf balls looked really nice in the jar that I put together. I end up coming back to buy more golf balls since I had to put together a gift for another boss' birthday that was coming up. The staff are friendly and helpful. read more

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Horrible service didn't even say hello when we walked in and didn't even let my five-year-old daughter use the bathroom horrible service.

I went shopping for some work boots that my job requieres me to have. I was met by a friendly employee named Coral. She was very helpful and patient. She helped me find the right shoes that my employer would accept. Overall great and time efficient experience thanks to her. read more

I used to really like coming to Big 5, but the last couple times have been nothing but a headache. Apparently the"management" takes 30 minute bathroom breaks and the remaining staff is not able to help when it comes to ammo. Do yourself a favor and go to bass pro if you want to get some ammo, at least they have a system of some sort. If you come to this Big 5 you'll stand at the gun counter staring aimlessly with zero help until you finally get frustrated enough to walk out. read more

There is a pink sign in front of the store that says, "Face Mask required to enter." Yet there is a patron walking through the establishment with no mask on, how were they allowed to enter? Better yet for the safety of everyone inside why weren't they told to exit? read more

Big 5 Sporting Goods - Sporting Goods Near Me - Upland, California

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I'm giving this location 5 stars because of Coral and Madison! They were amazing and positive! I came to get my daughters baseball items tonight and forgot to use my coupon! They were so patient with me and made it happen! They were so nice about it even though I knew it was a pain they had a positive attitude about it the whole time! It's people like this that make an experience better! read more

The absolute worse customer service not only within the store but the customer service reps, the store had made a mistake and double charged me, advised me it would "fall off" in a couple of days. Waited a whole week and called the store which they gave me an 800 number to call to get refunded. The store manager (Kristin) Who gave me this directive, showed no concern with the inconvenience of the situation. Same with the 1 800 representative. It's a huge inconvenience, when the Mistake was initially on their end. I much rather pay a little more at dick's or REI then to shop at big 5 from this point forward. read more

This location is clean and staff are friendly and welcoming. Very helpful staff go above and beyond to help you find what you are looking for. We were coming here for a while until we started to use the one in San Bernardino because it's closer. All of our boys get there shoes from here because they always have sales and send me deals. Great place to get kids quality shoes at a great price! read more

Smaller sized store. Came looking for equipment for water polo and they had nothing. No mens speedos, no balls, nada.

I found some women's warm up pants there today, no problem. But I also needed some shoes. Nobody on the floor to help. Waited about 10 minutes. Heard talking in the back. So I stuck my head in and said "excuse me, can someone please help me in shoes? The young skinny guy who came out was extremely unfriendly, and not at all helpful. He kept disappearing in the back. He couldn't care less. I was the only customer trying on shoes. You would think he would make himself available in case I needed another size or style. It was very frustrating. I was ready to pay for a pair of shoes, but this employee made it way too hard. If I had seen a manager I would have said something, but no manager. This employee needs some training on customer service. read more

Went to get some cargo shorts and couldn't find the ones I wanted. After a few laps around the store I must have looked lost and a very nice employee named Madison went above and beyond and helped me find the ones o was looking for. It was busy and she still took the time to help me while handling the long line of customers at the register. Something rare now a days she did it with a smile and was very friendly. Highly recommend this store over other locations. read more

Got me 120 rounds of american eagle 5.56×45mm 62 grain FMJ for about 50.00 today for black friday only one round came out defective lets see how well it performs read more

Lousy customer service need I say more was in the shoe dept no one was back there so I took the shoe up front and asked for a size and she said they don't have it how did she know???? read more

What an experience for less than 5 minutes! Store was fully stocked but its unpleasant being followed around the store or asked several times "do you need help with anything" especially when u just walked into the door and there is 6 other customers walking around! The store clerk came all the way from the register to the back of the store and asked if I needed help. Then I proceeded to shop and another store associate asked the same damn thing! When I mean to say ALL EYES ON ME! Just because I'm in sweatpants and a shirt doesn't mean I'm there to steal! Do better Foothill big5! read more

Customer service is great!!!!!! I called ahead of time to take my FSC. The man on the phone accommodated my arrival. I arrived and he recognized my voice. He administered the test and checked it in a very timely manner. If you need your FSC, come here. read more

Nick helped us out and was constantly helping out others as well, gave us a good price on the shoes because of Black Friday coming up and gave us good advice on shoes. Wish more people were like this guy! read more

Big 5 Sporting Goods - THANKS NICK FOR SOME OF THE BEST CUSTOMER SERVICE! - Sporting Goods Near Me - Upland, California

Awesome customer service. Called early on a Saturday morning, not realizing they were not open yet. However a store employee did pick up and confirmed they had an item in stock. They even held the item for me after explaining I was coming a few cities over. read more

The best and most helpful staff you can ask for. I'm a regular customer at this location despite there being another big 5 store much closer to my house. Have had many great experiences with Larry and also with Miranda. They are both extremely helpful and have gone the extra mile to help me get a very hard to find item. They are personable and seem to enjoy their jobs. Fantastic employees!! read more

I had been in there the day before buying 2 air mattress that was on the one day sale. The girl was super nice and helpful. She explained the return policy. Just Incase there was a leak or if i returned unopened. So the next day i looked in the 1 day sale and there was a even better air mattress for $5 more. So i took them in and this lady at the front -koral. I explained that i was returning for better ones and she rolled her eyes and took a deep breathe and sighed. As if i was inconveniencing her. I held my tongue. Then she was getting my receipt and she looking for something. She tells me that she's getting a paper that explains the return policy. Her whole demeanor was like i was doing something wrong. So I had to ask if i was doing something wrong. I never write reviews but i just had too. She was so freaking rude and treats her customers as if they're criminals or something. The young girl from the day before had awesome customer service. To Koral, treat people better even if you're having a crappy day. It's your job read more

Larry was a very helpful manager, very nice and provided excellent customer service when my husband and I bought cue sticks.

So recently I did some shopping at the Upland big 5 location on black Friday. I arrived early in the morning to pickup an inversion table which I might add was at a great price! The cashier was kind enough and I was assisted by a young man who also carried the table out to my car for me and was very polite throughout the entire process. It was a great start to my black Friday shopping. I returned later to see if there were any good deals as I had not really looked around the store earlier. I was looking around and asked an associate for assistance. He looked a little annoyed but it was understandable as I just thought he was overwhelmed with request. A few minutes went by and I began to wander the store only to realize he was helping another customer. I waited for him to return before asking him for help again and this time he had quite a look of disgust almost as if I was bothering him to help me. He pointed me in the direction of my item and walked away, not even asking if I had needed help with anything else.. Or at the very least apologizing for being rude. I believe the mans name was roben With that being said I just decided to leave as I didn't want to be any further trouble to your employees. I don't know if they changed staff from morning to afternoon which would make sense.. But the change in atmosphere was extremely noticeable. I had originally planned to give 5 stars for the experience I had in the early hours of Friday, but after my 2nd trip I decided against it. I will also not be returning to this store. A piece of advice: don't work in retail if you don't want to work with people! read more

It's funny most the reviews talk about such great customer service. I was looking at watches with the employee literally right in front of me doing busy work. I stood there awkwardly for a good couple minutes not once did I get a "hello" or "is there anything I can help you with" nothing just a cold shoulder. It's understandable if the store is busy but there was literally 3 other people shopping in the whole store, so not a lot of action going on. Definitely will never go back to this location read more

Worse experience ever. Especially coming in from 30 mins away. Manager or owner whatever he was, was really rude. Customer service sucked! & working in the construction field, customer service is everything to me. Quit your job if you're not happy where you're at. I do not recommend this location. read more

Horrible!!! I was there with my daughter looking for catchers gear and when I asked someone for help the guy said he would be right back, but never did. So we're standing there around, the guy never came back, so we left to Dick's Sporting Goods. read more

The staff and manager at this Big 5 are the most friendly and helpful staff of any retail store I have recently been into. They care that you get the right product, service and fit. They will make sure you get charged the proper amount. The one-day, coupon sales have amazing values. Beat Amazon (and I am addicted to Prime). I highly recommend this location for service and price. read more

Very poor service. Staff was not knowledgeable about inventory. I purchased a pair of shoes that did not have a tag on them. Three different sales people were there, yet it still took an oddly long amount of time to find a price. At no time did a staff member comment about the inconvenience, even though 3 other customers were checked out while I waited. read more

Big 5 has the best deals and the friendliest staff, one of the managers at this location I think his name is Larry, is very helpful. Big 5 knows customer service and that Is why they are still around and why I will always be a customer here. read more

Very clean store thank you Gustavo for the great customer service give this guy a raise lol

Great customer service! Had a great experience there today had to go to dicks after which had horrible customer service. Would much rather shop at big 5 upland! Just wish big 5 had a bigger football selection. read more

No good . They make you wait forever and ever and ever and the guy who works in firearms and knives section sucks

We needed camping supplies ASAP, so my daughter checked the Big 5 website and found tents in stock and on sale. We walked in and out in less than 15 minutes with the tent Sleeps 4) she saw online, an air mattress, under tarp, and deet for about $75 (used a $10 off coupon). We were second in line and another associate walked up and took us to another register, making our shopping trip even faster. read more

All is good except that I wished they had a good variety and quality on mono fins for mermaid bathing suits. I bought their purple product but it is hard to fit into the suits. I know have to search on Amazon. Though for the outstanding customer service I give them a 5 star. read more

Last time we went there for body glove, the staff here is so nice to help us. Will go back in future~

Big 5 Sporting Goods has been a long-standing sporting good franchise, after today's experience I can understand why. My family and I are avid outdoorsman and hunters. I needed to purchase a 16 in 1 Serria mountain Hatchet hammer. At this Foothill location, Larry the store manager, did a great job of honoring a previous sales price. Furthermore his dedication to customer service went above and beyond job description. I recently broke my ankle in three places. Im due for surgery within the week. Larry, had no problem with walking to my car, taking my cash, and concluding the purchase. He saved me the excruciatingly hassle of limping in with crutches. Again, thank you Larry, thank you I really appreciate that. read more

Great prices. 50% off running shoes plus an additional 20%for today. I spent 15.97 for a 46.00 running shoe. It's a mid-level shoe too. The staff is helpful and even though there were only 2 employees and 6 customers, I' selected my shoes and was out the door in 20 minutes. read more

Wish there were a super store that carried MORE! But still love Big 5, will shop here for all my equipment. Also the return policy is very good! Especially when the store gets to know your purchasing history! read more

Great customer service, very knowledgeable staff and very friendly. Good selection of just about everything