All I have to say is the manager Patty was great excellent in every way I definitely recommend this store!

Of all the Boot Barns I go to, this is the worse one. Customer service isn't good. Smaller location. The parking situation here is horrible as well. They don't even offer bags when you buy things. I'll pay 10 cents for a bag if it was offered. Asking an employee a question seems bothersome. Like if they had other things to do besides customer service. Just make the drive to San Dimas, Fontana, or Pasadena. Avoid this one. read more

1st review of 2025! Ok so I was looking for a cowboy boots since I saw my friend wearing hers while she worked on her yard. Came to boot barn in upland which has a big selection and they carry everything needed to became your own self cowboy or cowgirl. Love this store, they have everything from boots, belts, apparel, hats, jackets, wallets you name it! Personnel was super helpful and very knowledgeable, Betty help me with the purchases and signed me up for their members reward program. Definitely recommend coming to the store to try the boots because almost every pair felt different on me. Price is moderate to high depending on what you are looking for. Found my perfect boot so now I am a happy cowgirl! Definitely recommend this store! Date of visit; January 2025 read more

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Yesenia helped me pick out an entire wardrobe, boots, jeans, and shirts. When I walked into the store, she was super helpful, super friendly, super knowledgeable, and had a taste for style. I felt so comfortable getting my first cowboy western attire. She was also very intelligent and personable. Love this store. read more

It had been a while since I visited this location and I must say I'm impressed. I love the new set up. It feels everything is placed very conveniently and the ease of movement through the store is great. As always I end up buying more than what I came in for. I was helped by Carlos, very friendly and knowledgeable and helped me find what I needed. The selection was great and definitely much larger than I remember. Over all I'm happy with the experience and will be returning to this location. It's a new favorite. read more

I came in today on Christmas Eve to pick up my order I had placed online and when I came in they helped me out instantly, but the boots they grabbed for me looked like they had already been worn and damaged. I asked them if I can switch them out with another color cause they didn't have anymore of my size available. They said yes and she gave me a hard time making me get back in line to do an exchange. It was just unnecessary and uncalled for when they could have just done it really quick. It was especially weird they tried to throw those beat up boots in my online order. If I didn't ask to see them I would have went home and had to realize it there and make a trip back. Not coming back to this location again read more

Boot Barn - The boots I ordered - Shoe Stores Near Me - Upland, California

Emily was a great help at picking out the perfect set of jeans and boots. And a great deal in what they offered me. Lali was great and patient with me at checkout. Great location read more

"5 stars for Boot Barn! The store is well-organized and has a ton of options. Patti assisted me during my visit and she was wonderful--very helpful and professional. She made my shopping trip quick and easy. I'll definitely be back!" read more

Called in to confirm that they had the boots I needed for work. Lolli was amazing over the phone made it super easy and fast. I will be in later to pick them up. Thank you so much.. some of the best customer service I've ever had over the phone. read more

Love this store. They have expanded it and they have so much more variety. The store always organized and easy to maneuver around. The prices are great and there is always someone near by to answer any questions. If you are looking for western wear this is your place. Hay variedad de botas y ropa norteña. Se los recomiendo. read more

I went yesterday to the Upland, CA store. I purchased a Stetson hat and waited 20 minutes for the steamer to warm up to shape my hat. Once it was time to get it shaped, the associate that shaped my hat took a personal phone call on his cell phone and had a conversation the whole time he was steaming my hat. I felt like I was interrupting his phone call when I was giving feedback about my hat. It was beyond unprofessional and rude. read more

Great Customer Service at Boot Barn Upland Stopped by Boot Barn in Upland to look for a new Stetson Open Road hat and had a great experience. Karla was incredibly helpful--she took the time to pull out several different sizes, making sure we found the perfect fit. Even though they didn't have the exact hat I was looking for, she helped me determine my correct size, which will make ordering or finding it elsewhere much easier. Excellent customer service like this makes all the difference. I'll definitely be back and appreciate the friendly and knowledgeable staff at this location! read more

Olivia was so much help, she was patient with me and constantly checked in to make sure I got what I really wanted. Offered to look up items at other stores. She made it a great experience. read more

Karla has great customer service and the selection was big and the value was reasonable

Great place, people are very helpful and attentive to your every need, I've bought a few hats already and everything has been great. Love this place! read more

Boot Barn - Shoe Stores Near Me - Upland, California

"Great customer service! Everyone is really friendly and always ready to help you find the clothing size you're looking for. A special thanks to Araceli for always being there to help and making sure you're happy with your purchase." read more

It amazes me how my experiences vary depending on the location. The staff and management at the Upland store are inviting, friendly, and SO helpful. It's like they take pride in their job and actually care about their customers experiences! The exact opposite of what we encountered at the Orange location where they all were sullen, morose, and even insolent. We joked that everyone must be hungover from the night before! I'm a size 10 on top and a size 8 on the bottom, but they told me they didn't carry my "size" (ummm can you say public humiliation?) and wouldn't accept our $15 loyalty rewards coupon for a full priced $265 pair of boots. The Upland store accepted 2 coupons and an extra 5$ off for a survey. I know where to take my business in the future! read more

Boot Barn - Shoe Stores Near Me - Upland, California

Excellent customer service and the best boot selection in the Western Hemisphere The only place to get you boots read more

Boot Barn - Shoe Stores Near Me - Upland, California

Would you open up a car dealership and have no salesman on site? Well, that's what you get when you go to this boot barn. Needed help with a hat and unfortunately they don't have people working that can help you until the evening. I can't even begin to imagine trying to understand why they would sell hats and not have somebody that can actually help you with the hats. The workers that were there were nice and all, but that is absolutely ridiculous That any business would sell a particular product and have no nobody there to help you with that particular product that they sell. To each their own, but I definitely won't go back. read more

Great service...very helpful. Great selection of clothing and boots. Love coing to this location.

Loved this boot barn before the new expansion, but I'm raving about it now!! They have a hat bar that Jorge has helped me out twice now! He is very informative and helped my niece get into a beautiful new tejana, when the one we bought for her didn't fit just right... The rest of the staff is equally as attentive greet you when You walk in and are courteous at check out... thank you all read more

Awesome customer service. Extremely knowledgeable of the product. My kids went to equestrian camp this year and Boot Barn was amazing on helping us find the right Boot and more... read more

I've been coming here for years and there old location. 25 plus. To get my high top Wolverine's!!

Vengo a comprar mis botas y cinturones aqui, los empliados son muy hamable y si vienes a busar algo ellos te ayudan a buscar lo que tu quires read more

Stopped by this place For a pair off boots but was not lucky to find my size. The staff was very helpful and even guided me on how to shop for the right size when it comes to boots. They have a large selection of western and non western work boots. They also have lots of clothing to go along with your boots. read more

Tony should not be a manager very rude and disrespectful. I asked for his corporate number and refused. He gave me a number to financing. Definitely telling my coworkers friends don't shop at boot barn in upland. i bought $280 boots fyi read more

My wife and I have a western wedding coming up and we walked in for an entire outfit etc We had Rico help us but the entire staff was very great. I was impressed with their friendliness and organization. read more

Poor management at the registers. If you are not a regular they skip you. Lines take forever. They see people waiting and chat away even if the transaction is complete. Very small selection. The women's clothes selection is small, no kids clothes section. The store Layout is very crowded. I recommend the other nearby locations: - Chino Hills location- has huge selection - San Dimas- has great customer service, good selection of boots and clothes. read more

Amazing experience shopping. Customer service was on point. Super friendly employees and willing to assist in finding the right outfit.

If you're looking for western gear, it's the one stop shop. I always have a good experience at this location the staff is very helpful and have good advice. if you're not sure about what will work just ask they will give you an idea or two. if you are on a budget let them know what you want to spend and what you want to buy they will show you your options. tell them what you read and ask them if I'm lying. they will treat you well read more

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This is the second time I've came to this boot barn and the service was amazing just like the first time!!! Rep patty was seriously amazing and was super super helpful she and patient I was with my husband and two kids so you can imaging we were a big crowd to help. We ended up purchasing 4 boots and I would definitely recommend this sales person patty thank you again I will definitely be coming back to shop read more

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TONY WAS AMAZING. 5/5 customer service. I appreciate him being patient and attentive too me as well as still multi tasking with helping other customers. First time here and will definitely come back. Thanks so much Tony! read more

Great products that they stand behind 100%! Great customer service,and even better vibes from the minute you walk in. Claudia runs the rodeo like a true leader. Entire staff is always very attentive read more

I went in for new work boots and the selection and quality was great and he help was even better! Patty was a GREAT HELP! She waterproofed my boots at no charge and did it quickly and was able to give me a birthday discount. My birthday was earlier this month. I just can't say enough about Patty, she is knowledgeable, friendly and has great customer service! I am a Boot Barn customer for life! read more

Great selection, amazing customer service, and more than fair prices. Definitely my new spot for all work boots and cowboy related needs. Also big thanks to Melina for being so helpful. 5/5 will shop again read more

I have to say I'm extremely upset because I've never had a bad experience at boot barn previous to this! I called ahead to see if they had any carharrt WOMEN scrub shirt the girl told me they had one last one left in medium I was so excited to go pick it up I drove an hour in traffic with my impatient upset toddler just to get there and it was a MENS scrub shirt. Clearly a men's shirt. I mean I know my troubles are not her problem but just lesson of the story please take a little extra precautions next time and double check to make sure the article of clothing is what the customer is asking for because it would have honestly saved me a huge head ache. read more

I really like Boot Barn clothing and they have a huge selection of hats. I've never had a poor experience at a Boot Barn but as I was looking through the clothing and jewelry, the staff was watching me. I've never felt so suspect. Lol. Admittedly I walked into The store in workout clothing and a pony tail, but seriously . . . The jewelry was not so fine as to jeopardize a potential customer. In fact, I really loved a nice set to wear that night to a concert, it would have been about $35, but I was so offended at the surveillance tactics that I just left the set there, un-purchased. I won't be back to this Boot Barn location. read more

My honee-ya needed new work boots so where did we go? To the BOOT BARN! He heard from his friends that it was more than a cowboy boot place. First of all from the outside it's like any other store front, nothing in the Western decor, but when you get inside it's a totally different ambiance. The smell of leather is what hit me as I walked in. Then I got my first hello & how may I help you. Very friendly but not too pushy. James was the sales guy that helped Neil, gave him a sock & also advice on which ones he liked. I roamed around & also tried on boots... from authentic cowboy boots... my foot got stuck in it! had to pull it off... i have fat calves... :(... and tried on hiking boots which I loved. They were very comfy & the prices weren't bad at all. I told Neil that I wanted to get a pair of work boots too... something to match. :) read more

Boot Barn - Shoe Stores Near Me - Upland, California

I had a wardrobe malfunction at work and needed a pair of jeans. According to the website, if the order was placed before 2pm then it would be delivered same Day. I ordered at 11pm. At 2:42 pm I called the Upland store to check the status and was placed on hold while the order was pulled (they hadn't even pulled it yet). Then they told me the order is ready for pickup, they didn't bother to read the order which was setup for same day delivery. I even ordered two pairs of pants to be well over the minimum order required. At 4:43 the order was finally out for delivery. Which I ended up driving home on a motorcycle with a rip down my jeans. It wasn't until 6:33pm that I received an email stating that the return is being processed, that I allegedly requested! I then called the store and was told that they attempted to contact me about delivery, which was 100% lies! I have ZERO emails and ZERO missed calls. Now, in order to get the pants that I ordered I have to place ANOTHER $150 order while it takes them 5 days to process a return I never wanted in the first place! Never had issues with boot barn until now, this was atrocious! read more

Thank you Sofia for being there for me at my weakest and most indecisive lost my grandma to covid and needed a hat for the funeral tomorrow but this angel helped me stay on track read more