We had an amazing time! The whole staff was so nice and helpful especially never being on a emtb…read morebefore. They were so patient and informative. It's my 40TH birthday and we celebrated by doing the skyline trail I had an aventon and my hubby had the Santa Cruz. We went up to grand view point from their shop. I have never rode a bike like this and I lasted 3 hours. I used auto, trail, turbo and boost mode. It was so easy. Tysm to the staff u made my birthday a day to remember!

I stopped into Goldsmith Sports about a week ago to look at skis and was ready to buy. I was there…read morefirst and had already been waiting to speak with the woman who handles ski sales. While I was waiting, a sales rep came in and she chose to prioritize meeting with the rep instead of helping me, even though she knew I was there and waiting. After standing around with no acknowledgment or update, I decided to leave. It was clear that helping a paying customer wasn't the priority. I ended up going to another ski shop down the street where I received great service and spent about $1,800. If you're serious about buying skis, you may want to consider a shop that values its customers' time.

I couldn't recommend this place enough! They are so kind and made my entire month by helping with…read moremy upcoming snowboard trip. Kailyn and the team truly care about their customers and you can tell with their service. Wouldn't shop anywhere else!

Dog-friendly kayak rentals, and extremely friendly and amazing service! I found this spot on Yelp…read morewhen looking for a dog-friendly water sport rental. From the moment we walked in, to the moment we were on the kayak, the team was so helpful and sweet to us. They made the check in process easy, and gave us clear instructions on where to go on the lake. My dog was so chill on the tandem kayak, and the overall experience was so much fun. The rental was for 2 hours at $60, but we got tired after about an hour. Even then, it was still super fun!

Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

We recently rented for a day of skiing after some recent snowfall. Trevor, the owner wasn't able…read moreto make it in, so Greg showed up to help. It was around noon and most places won't let you pickup that early, but the shop was real accommodating with renting a day early. Greg even offered us a free helmet (which we didn't need, but real nice). We were also able to return way after hours. In addition to such great service, the mid week value was incredible. Best place to rent on the mountain by far, going back here when we come back. FYI, currently only the Big Bear Blvd. location is currently open.

The owner is a world class skier very knowledgeable…read more The location is perfect!!! They have have the best prices in town

Went there after 8 a.m. on a Sunday and both shops were still…read moreclosed...............................................

Simply the best! I've tried all sorts of rental places in big bear and most of them give you old…read morebeat up trashed boards, but Leroy's delivers! They have the top of the line Burton boots and boards for rent and I don't want my kids riding the other garbage out there. You can only properly learn to ride with the best gear. Why would you try to go cheap on your gear? Prices are just as reasonable as everywhere else, but you get quality equipment. Thank you Leroy's. They also made sure my daughter's bindings were the perfect set up. Great service. It's our go to place for boards now. I didn't take a pic but believe me they are the best.

Since I have my own equipment, I didn't need to rent anything this weekend but I suggested this…read moreplace for my friends to rent skis & snowboard It has a great price & the staff are always kind every year when I come! Snowboard, boot & binding was $35. 2 sets of Ski, boots, & sticks were $70 Return is very convenient! We also rented the equipment the night before & it's only considered a one day rental

The only positive about this shop are the dog that roams around, and the reasonable pricing. I…read morestumbled upon this shop through a few Reddit recommendations. of this place. Now let's begin, Check-in was fine, but things quickly went downhill. We were initially 3rd in line for the ski demo 'expert'. He seemed to be quite knowledgable to his credit and took his time with each customer. However, despite us waiting patiently, he started having people who arrived much later, cut in front of us. We somehow go from 3rd in line to being 16th. We stayed patient up until this point, until he got a little too excited with this younger girl behind us. This was the final straw. This is when I finally spoke up that we've been waiting a long time and needed to be taken care of first, when he got extremely salty. At this point his mood had shifted quite drastically. He starts by saying I notice you put 'Intermediate' as your ski level. For context, I was on the Mammoth Ski Team for 2 years when I was much younger. That being said, I hadn't skied in a few years by then and grew a few inches so I didn't remember my exact ski height. Continuing throughout our conversation, he says "Oh if you were an intermediate skier, you'd be able to know what your ski height is." Then proceeds to say this 3 more times throughout our interaction. The ski boot fitting station wasn't that helpful either as he had given me an ill-fitting boot that had a massive divot by the toe section. I proceed to hand it back and ask for him to get me a new pair after explaining the situation. And he blankly looks at me and asks if I need a new pair. This store was very disorderly and condescending. As an Asian customer, I feel like preferential treatment was given to others. This was not my interaction with Dustin (the owner that responds to these Yelp comments), but one of his employees.

I'm a new snowboarder and I had a good experience with Blauer. I'd recommend it to anyone…read more I went early in December 2024. The shop was empty and I was helped immediately. I hit a bit of misfortune with my boot, the boa lacing system actually broke while I was on the mountain. I fell a lot (likely attributed to inexperience) and actually fell while boarding the ski lift and the boa broke right off. When I went back to the store, the employees were very gracious and gave me a rain check for the next time I visit. They informed me that it's relatively rare for these to break and I believe it. I still had a great time. It was unlucky, but I'm excited for next time. I spent ~$35 for the boots and board and I was at Snow Valley all day.

It was easy to book online, easy and quick pick up and super affordable! The staff was also really…read morenice and accommodating, Thank you!!

Great selection of a lot of snow gear. Purchased a helmet and snow gloves today at an amazing cost!read more

Michelle is the best!! Was in desperate need of some screws/washers for my board bindings and she…read moretook the time to find the exact ones I needed at no charge! So accommodating!

Best experience ever! Cody convinced me to get skis, it was my first time. I fell on my ass a…read morecouple times but I picked it up very quickly after that. Fucking epic! Thank you Cody for helping me find my new favorite sport.

Best and fastest service ever by Cody. 10/10 recommend for any rental or purchase if you're in the…read morearea

The customer service here is amazing. I am beyond grateful for Gavin's knowledge and patience. He…read moretook the time to explain proper techniques, different areas and where to find various fish, and even help set up my rod for me. I appreciate the help immensely and highly recommend anyone visit this shop for their fishing needs!

Stopped into Big Bear Sporting Goods and had a fantastic experience. The staff was friendly and…read morehelpful, and the store had a great selection of gear for all skill levels. I picked up a Paw Patrol fishing rod for my kid and couldn't be happier, it's the perfect size, great quality, and my little one absolutely loves it. Already planning our next fishing trip! Will definitely be back for all our outdoor and fishing needs. Highly recommend this shop!