great service - showed me before and after vids of the inside of our chimney and i was super impressed. it's clean as a whistle. also had them replace all the bricks on the inside and the guy doing the sweep was super skilled. bonus, he put down a massive drop cloth to keep our living area clean AND cleaned around the chimney area - the mess we had made lol. went above and beyond on service. 10/10 recommend. read more

they were amazing and very thorough and punctual . They also had great communication. Would hire again

These guys are amazing! Extremely friendly, reasonably priced, and very professional. Chimney cleaning was smooth and spotless but the real magic was the roof patch they did to fix a leak we'd had for too long. Expertly done. Couldn't be happier. read more

Bill was able to get us in the next day at the time that was convenient for us. His employee was fantastic and kept everything very clean. I was worried about getting things dirty in our house but he was amazing. Great service and his employee was kind and courteous. Would definitely recommend him and will use his services again! read more

Highly recommend BB Chimney Care. I called Bill and left a message. He called back at the end of day. Told me to text him, which I did. He supplied an invoice of cost, time of day for service. His crew showed up early, very professional, clean and did a great job. Very happy with the service. Thank you so much! read more

Had my chimney cleaned and received next day service at a very reasonable price. They were on time, clean and friendly. What more can you ask for. I even called Bill back on another occasion for some fireplace advice and he was very helpful. I highly recommend this company. read more

Had a great experience from start to finish with this company. bill was very friendly and accommodative and Hugh (who did the actual work) was responsive and easy to reach on the phone and did super job as well as cleanup. would highly recommend using their services either before or after a chimney fire! read more

I got my chimney swept and asked if I needed to do anything to prepare and was told no and came home to my brand new rug being ruined by soot and my husband had to clean the soot off our brand new chairs. Now I have to pay to either replace or clean the rug. Owner is not responding to me anymore. I'm so disappointed. read more

Big Bear Chimney Care - My ruined rug. - Chimney Sweeps Near Me - Big Bear City, California

This company doesn't sweep chimneys with any care for safety or accuracy. Do not use them! The picture with this review is half of what was removed from our chimney weeks after Big Bear Chimney cleaned it. read more

Big Bear Chimney Care - Two piles this high were removed from chimney pipes after BIg Bear Chimney Care said our chimney good after they completed their service - Chimney Sweeps Near Me - Big Bear City, California

Great company. Responsible and reliable. On time and very helpful. Good value. I highly recommend.

Contacted Bill and he was able to get me a time slot even with the Christmas Holiday. His guy arrived on time and did a great job.

They shut up on time as expected which is a novelty up here in Big Bear. I got a good review of my needs and if I really needed the work done to bring my freestanding swedish fireplace cleaning up to the holidays upcoming. Found that I wasn't as dirty as expected and I could use a new top and planning on doing that in the future. I love the advice given didn't feel like they were pushing me towards something I didn't need. Would work with them again. read more

I called BBCC and got a hold of Bill quickly. He was able to get Willy to my cabin on the day I requested to clean our two chimneys. Willy arrived on time, was professional and did a great job. We will def use BBCC again. Nice to find reliable, knowledgeable help in Big Bear! read more

WOW! worst cleaning I have ever had! some sloppy lady showed up with her car and no ladder to clean the pipe, came in to the house and did a quick "sweep" of a brush up the pipe and said it's clean, one month later and there is no draw and lots of smoke. I DO NOT RECOMEND THIS COMPANY I put one stay for a rating I would have liked to put a worse rating. read more

Big Bear Chimney Care did an awesome job installing my gas fireplace insert! Work tirelessly and they get the job done right. Courteous and prompt service at a fair price. Thanks guys! read more

Big Bear Chimney Care - Chimney Sweeps Near Me - Big Bear City, California

He completed our chimney sweep and said we were good. One month later the wood burning stove pipes began to leak smoke into the house. We called another company to checkout the problem and they said that it could be fixed with a cleaning. We informed them that it had just been cleaned. Long story short they cleaned it and it stopped smoking. We were also told with the amount of debris that was in our chimney there was no way it was cleaned properly two months ago. Save your cash and select someone else! read more

Great service! They cleaned the chimney and left everything spotless without me even being there. The fireplace works great now! I will continue to use them in the future! read more

I messaged Bill on Yelp and he was quick to respond with a fair price. He was able to clean my chimney the next day! We are super pleased with his service and will use him again! read more

I hope after reading this you avoid this business to not have the type of experience that I just had to go through. I made my appointment with Bill 2 weeks prior and then when it came to day of he tried to cancel. After I told him that he could not cancel on me, Him and His assistant showed up two hours late and with the worst attitude I have ever seen on someone that I was paying. They were there to do a cleaning and to install a new gas set up with fake logs. I had been in contact with Bill for the last two weeks asking him about different set ups, sending him pictures of the old set up as to make sure everything that he would need to do the job was there and ready. He was charging me 150$ for the cleaning and 150$ for fire place set up. I thought that was high for the set up since I already had a gas line but I wanted it done professionally. Aside from the chimney brush Bill didn't bring any tools to accomplish the job. Something as simple as a flashlight he had to ask me for. He kept asking me for help as his assistant sat in the car and pouted. I was wondering if I was going to get a discount for helping him so much. Turns out he didn't have the parts he needed to install and told me I need to go to the hardware store. When I told him I was trying to do other things he said it was going to be 65$ for him to go to the store plus the cost of parts. (35$) Surprised none of that was included in the 300 I already gave him, and the fact that I offered to get him what he needed two weeks leading up to him being there to do the job. After getting back from the Hardware store Bill continued to complain about whatever he could. After the gas line was laid, Bill didn't want to lay the logs or the rocks for the fire set up. He said that I could do that. Finally, When Bill was up on the roof, He fell off the ladder, good thing I was holding the ladder, so that I could break his fall. The whole experience was a nightmare. I have no other reason to write this review other then to try and save you. STAY AWAY Big BEAR. Bill is not the guy to be doing work on your chimney. Also Have a Plummer do your gas line set up. read more

I called for a chimney inspection believing it possibly needed a cleaning due to the occasional gas odor complaint from previous guests and family members. Ronnie came out and determined that the chimney was clean and that the flue was possibly not being opened completely. Ronnie could have easily claimed that the chimney was in need of a sweep and charged for it. Instead he was honest and forthcoming and charged only the $40 inspection fee. Great service! read more

Great service, same day and affordable! I called and made an appointment and they ended up coming out the same day. Thank you!

Wonderful response time. We hadn't cleaned our chimney for about two years. Ron looked up the chimney and said it was perfectly clean. He went outside and climbed his ladder to look down the chimney. . Guess what it was clean also. I was extremely impressed with the Company's honesty. Ron is a great representative of the company. They are very reasonable with their their prices . read more

My property manager called and told me the spark arrestor flew off my chimney and they could not locate it. This was a vacation rental I owned, so I was not local at the time. I called Big Bear Chimney on a Saturday and they had one built, fitted and installed by Monday. Since I wasn't local, they sent me pictures of everything they did. I would highly recommend them. read more

What a great experience. They were here in under 24 hours. On time, no mess left behind. Our fire is raging tonight thanks to them. Our technician was easy to talk to and really took care of us. This company will be our definite go to in the future. read more

Our woodstove started to leak smoke in to our cabin in Sugarloaf. So I called Big Bear Chimney Care. Bill sent his man out within two hours. Eric knew exactly what to do. He cleaned the creosote out of the chimney clear to the top. He then vacuumed up all the soot, and left our stove in far better shape than it was before. It does not smoke anymore. If you need your chimney cleaned, this is the is the place to call. And Eric is the guy you want. Could not be happier. Thanks! read more

Top notch service and communication. We just had an urgent situation where smoke was entering our cabin in Big Bear, and Ronnie on Bill's team was able to come out the next day, assess the situation, provide excellent communication the whole way, and fix the problem very efficiently and for a reasonable price. He found a mistake that previous chimney cleaners hadn't even identified! Additionally, Ronnie went into our home and fixed everything without us there, and we felt completely comfortable with him doing so. Extremely professional and skilled. I recommend 100% read more

Eric came by, inspected my fireplace, then cleaned it, repaired the cracks, and installed a new gas burner. Everything was explained, completed that day, and is working great. read more

Super quick, super professional. Would recommend to anybody in Bear Valley and surroundings to us BB Chimney Care.

Bill and his assistant we're very quick, clean, and did a fantastic job! Definitely five stars! Highly recommended!

Contacted Bill at Big Bear Chimney Care as our gas starter pipe in the fireplace needed replacing. Bill was really friendly and helpful - worked with our schedule and sent out Ronnie to help us out. Ronnie was super nice, really fast and had the job done in no time at all! He even helped us figure out the pilot light in our other fireplace! Affordable too! Thank you Bill and Ronnie! read more

I didn't know who to contact for cleaning my stoves and saw great reviews on Yelp regarding this company. I am so happy that I called and spoke with the owner Bill. He sent out the amazing Ronnie to clean my stove and re-seal the chimney vents on my roof. I will ALWAYS recommend Ronnie to take care of your chimney cleaning. It's extremely rare when you meet people who still do the "right thing". Ronnie noticed that my second stove did not need any cleaning at this time as there was no creosote build-up. Wow, I wish that every business could have an employee like him!!! Thank you!!! read more

I called since the neighbors said they saw fire coming out of our chimney. He scheduled an inspection for the weekend we would be at the cabin, but he told us to first shine a flashlight up it to check ourselves. If we could see sunlight and it looked clear with no build-up, then call and cancel appointment. We were so impressed since he could have just come out and checked and been paid the $40 inspection cost. Instead, he gave us good advice and saved us. Thank you for your generosity with your advice!! We will definitely call him if needed again with that wonderful business ethic. read more

Everything written in these reviews is true. It is very nice when you call someone who wants to help you solve your problem, giving you their expert advice, but not selling you more. We had a very dirty gas fireplace, not sure what we could clean and/or replace, not sure if we needed a chimney clean. It's gas...rather leave it to the experts. I spoke with the owner who sent Ron out. We now have a clean fireplace, no chimney cleaning required, perfect. And very reasonable, oh and they came out today, same day I called. Thank you!!! read more

Ronnie came out to clean our chimney. If had been about 1 1/2 years. He did an excellent job. He was easy to talk to and answered all of our questions. We will definitely use Big Bear Chimney Care again and would recommend them to anyone! Thank you, Ronnie! read more

I have to give props to Bill and his crew. He was prompt, honest and efficient. When I called him and his response was positive and he was eager to do the job. In addition, he was able to come the same day. Thanks Bill! I appreciate your good service! read more