SCAM SCAM SCAM!!!!!! Stay away, that girl Kathy on the phone just takes your money and never puts through your order, all they do is take your money and say they will refund such lies! I will be letting everyone know about this site and h that it is a scam. Please I'm warning you do NOT use them!! They just take your money and never bring the food. read more

We have had several days of snow in February 2023. I was running out of a hand full of basic items. Originally tried Instacart, but after 3 days of waiting I had to cancel my order. They had no shoppers out. Finally one day, Big Bear Take Out Delivery told me check back next day, so I did. They were able to send a shopper to Staters in Big Bear Lake, where I live. They helped alleviate my stress, got a few items. Thank you. read more

Big Bear Take Out & Delivery - the order - Food Delivery Services Near Me

I was excited to use this service and support local restaurants by ordering take out. I ordered my family dinner, waited a good 30 minutes to even begin driving to the restaurant which was 10 minutes away, and by the time I got there, the restaurant had not even received the order from the service yet! I sat at the restaurant for a long while (long enough to order and finish a beer and wonder if I should grab another one. The order still hadn't been received by the restaurant, so I went back to the website to try to cancel my order and just ordered directly from the restaurant since I was already waiting there. There was no option to edit or cancel orders, just a phone number to call. I called, no answer. The voicemail told me to text. I texted, no text back. I STILL have not received any form of communication from the company and this was mid-November. The order FINALLY ended up going through, so I had the wait for the food to be made. I felt bad for the restaurant workers because they couldn't do anything about it! This business could really be something cool if they had any sense of customer service! read more

Whatever you do stay away from this company at all cost!!! Customer service is terrible and they will hang up on you like a little kid. If you have an issue file a complaint directly with BBB. They will make you wait 2+ hours for your food and say it's your problem. read more

This place has a history of subpar service. I see above in comments that they claim to be "for locals" but they up charge for delivery to Erwin Lake which is pretty much all locals. That being said, they routinely don't answer calls or emails, miss stuff on orders, take 2.5 hours to make a 25 minute drive from town, forget to update website that they or restaurant is closed (yet they process payment, including their tip) and last but not least when they have been emailed and advised that it took 3+ hours for order to arrive with missing items and no sauces or dips that were paid for, I requested a refund and reply and never even received an apology. In all the times I've ordered they've only beat the 1.5 hour time once, included all dips and dressing, and shockingly my burger and fries were awesome and warm. Tonight their website said they were open and accepting order, when of course they weren't. My biggest issue with this other than I'm hungry, that had I not texted someone almost an hour after I ordered no one would have bothered, I wouldn't get a refund...it would just disappear. I was responded to by someone prompt and apologetic who stated they would pass my issue on and initiate my refund. I just need quit trying. I try and support local businesses but when local businesses can't step up with and provide professional, courteous, consistent customer service it's hard to continue coming back. The big delivery companies are expanding in BB and I could just pick up my own food or (gasp) cook. read more

Kathy is wonderful! She not only makes sure to follow notes on the order which is SUPER APPRECIATED..but she waited until I came to the door to make sure the order was picked up! THANK YOU read more

DO NOT USE! I had to wait a few days to write this review because I was so upset with their lack of care and concern. I ordered a veggie pizza and 3 orders of hot wings. I cannot eat pork(allergic) and my friend is vegetarian so we went with their specialty vegetarian pizza. The 3 hot wings order was for my friends that don't eat pizza. I ordered at 6:12 pm and we even paid the stupid 7.99 fee to deliver out of area(sugarloaf). We didn't get out food until 8:13pm, about 15 minutes before the restaurant closed. Then to make matters worse we got a pizza with everything on it; pepperoni, sausage, pretty much an everything but the kitchen sink style. I texted the "customer service" only to get the reply that we got the pizza we ordered and they've never had issues with their orders before. Which is a bold face lie. We could not eat the pizza or get our money back. They also said they would talk to the owner of Maggio's to see if they would give me my money back. When it's their online ordering system that messed up. So they are very happy to blame the owners of the business for not giving refunds. read more

OMG Stay Away. Poorly run business. Had a bad experience, restaurant closed, Big Bear Delivery called my 1 hr later with the news. Why not sooner I asked? Well, that's how the big folks work ie Grubhub etc I was told by the representative on the phone. And next I was informed that she was human and humans make mistakes. True indeed. First the system fails, letting me place an order at a place that's closed and then some backup process relying on a person also failed. Bad on me.... She seemed overwhelmed. She seemed tired and frustrated. And then she told me she was the owner. OMG, the owner? Responding like that? That was the song of a tired customer service rep buried in some call center not the owner. All I should have heard was "your moneys refunded", "we will make this right somehow", and "we are very very sorry". I got excuses. Sad and this is why so many businesses fail... read more

This business has always been terrible. Now with the new owners, they are no better. My order took 2.5 hours to get here. I called several times to check on the status since they don't give you any time frame whatsoever. Eventually I was told the order was delivered when it wasn't. They finally ended up refunding me and said my next order would be on them. I waited a couple months to dare trying to order from them again and when I did (two appetizers and a kids meal, nothing crazy) they only offered to pay delivery fee and tip. Yeah, how convenient things change. They suck. Don't give them your business. read more

I've used them several times and I have no complaints. Always been pretty quick, orders always right and the delivery people are very nice.

I found them very courteous prompt and worth the extra money for the delivery. For me from the time of order to delivery was less than an hour. I was expecting it to take longer but I think I just ordered at a time where it wasn't so busy as most people are going home on Sunday at this time. I think we all have to remember that everyone stretched thin and a lot of people are out of work because of Covid protocols. read more

Phone directs you to order online... rung up my credit card but still no food 2 hours later!! Wth By the way... they don't answer the phone but tell you to text them. Oh, they don't answer texts either. Thanks Ryan & Alicia Betzler, nice fraudulent business you've got here! read more

This place is a joke. Not only are you charged ridiculous delivery fees (if you live further away,) they don't tell you that that fee goes to the driver as well as the tip. I'm all about tipping, but we have a right to know when we're getting screwed. Another thing Big Bear Takeout doesn't want you to know. Some of these restaurants charge even more when you order online. I love to support our local businesses, but not these that choose to scam their customers. BEWARE!!!! read more

It's expensive and I've had a couple small problems with my orders. However the delivery drivers are very quick and kind. In general it's great service, I recommend Big Bear Takeout. read more

The dispatcher was very friendly and courteous. I ordered something from Maggio's and Maggio's missed some ranch dressing in the order. They were gracious enough to refund the salad order, and they sent out someone to give me ranch dressing anyway. It did take about a couple hours for the ranch dressing to arrive, but I thought it was a nice gesture for them to try to make me happy for Maggio's pizza's blunder. I want to commend the dispatcher for helping me out and doing her best to make sure I was a satisfied customer. If I could offer some feedback for improvement, they need to give us the means to contact the original restaurant to complain about the order. When I didn't have my ranch dressing, they are the only number to call. read more

Clumsy website doesn't work properly on IOS devices. When we finally got through the annoying menus it gave us an error and said no shipping options available read more

Ordered pizza through Big Bear Take Out from Maggio's pizza and the food came within 35 minutes, and the driver was so nice and friendly. Definitely recommend them, and will be using them again! Thank you! read more

First time tried and great! Owner answered and was super friendly and gave me tip of choosing local because they give a discount to locals. Delivery guy called to let us know on his way and also very friendly. Great way to get food without going out! read more

Big Bear Take Out & Delivery is exactly what this town needs. Food delivery or the ability to place orders for pickup. Genius! And they have added grocery delivery. This is a life saver, especially on weekends. I just wish more restaurants would join their program. read more

Staff is very friendly, food was delivered in a timely manner and temperature was well kept. I was surprised the delivery fee was so cheap. I'm very pleased! read more

Took 2 hours to get a large pizza. They need to staff more people. Also I tried to call and email many time. When placing the order there was no time given so we were guessing until we called the pizza place-which had an 1.5hr wait for take out orders. Not ok read more

Excellent food delivery service! Prompt with answers to questions, food arrived quickly and was HOT. We ordered food from Wyatts...karge servings and fries were still crunchy- which is hard for takeout, but it tasted like it does at the restaurant. The portions were gigantic too! We will definitely be using the service again...great experience! Thank you! read more

What a great service. With only Dominos and Red Baron offering delivery we were hoping for a slightly higher quality pizza for our big Fight night (GO CONOR) dinner. We were told about Big Bear Take Out and Delivery after calling Maggios to see if they had delivery service. The pizza was delivered quickly on an extremely busy night and the transaction was simple and handled quickly so we could get back to our fights. Oh and the pizza was delicious too.... I'm sure better than our other options. read more

wish it could be NO STARS...waited almost 2 hours and no food...no phone call...no customer service...this is a complete waste of time...DO NOT ORDER FROM HERE....now restaurants are closed and no food...JERKS & INCOMPETENCE...they blamed the restaurant...yet no one called me when they got there and there was no food. read more