Huge thank you to Big Blue Pool and Spas!!! Had a Hayward VSP Pump that was just over 2 years old die on me. Nothing appearing on the LCD control panel, motor not engaging. Reached out to a pool service company and an pool service w/electricians company and both properly assessed the problem was inside the pump's motor. Brought it to a local Hayward place and they performed a similar assessment that I would need to engage Hayward for a warranty service as I had purchased an Expert Line with 3yr warranty. Hayward introduced me to Big Blue Pools. They were quick to call back, quick to set up an appointment, and the service tech arrived on time. In a short amount of time, my pump was back in action, all covered under warranty. Even though it was a warranty repair that I did not cost me anything, the service I received from Big Blue Pool was amazing. Totally recommend and would reach out to them for all my future pool needs. read more

Employees are extremely aggressive, rude and confrontational. They have no issue representing the company in a bad light and will damage your property and begin to make comments and threaten you without regret. read more

Great company, very efficient and reasonably priced. My brand new pool heater was shot after barely one season of use because of the incorrect installation done by the people we were previously using. Emma was able to diagnose the issue from a video I sent her, and she got us on the schedule within days. All the fees were outlined to me before hand, so I knew exactly what I was going to pay and exactly what was going to happen. Justin, our service tech, was phenomenal. He got our heater back up and running in about 15 minutes after replacing a very badly corroded bypass valve. He also took the time to give us a few tips about maintaining our system, and patiently answered all of our questions. I highly recommend this company for your pool care needs. read more

Big Blue Pools - Pool Cleaners Near Me - Stony Brook, New York

I cannot say enough about this company. They are helpful, reasonable, and go above and beyond to ensure your needs are met. They're able to walk you through problems, while avoiding service calls/charges. Everyone I've ever spoken to is so accommodating. I recommend them for all pool needs. read more

Best company hands down!!! Office staff was amazing and the guy doing the work was spectacular. Reliable and knowledgeable. Would recommend to all. read more

Thank you for the quick call response and efficient work. New pump installed early in the morning. Appreciate your work.

Been using them for years, and their workers were top notch. However, this years closing was a colossal mess. Ten days before our scheduled closing, I called and asked for an accommodation as to their time of arrival as I had an important doctors appt that afternoon; I was told no problem. Come the day of the closing, I call and are told that the closing will be in the afternoon!! I ask what about the accommodation I asked for, and was given a snide response back. So I had to reschedule, as they refused to move my closing up. Instead of giving me a date while on the phone, she says she's going to have to call me back later that day. But in order to punish me for getting upset, she never called back to reschedule. So very unprofessional of them. Long term client very disappointed! read more

always helpful on the phone and in person. Does a reliable pool opening and closing and is available for questions. Has recommendations for other companies to help with work that is outside their scope. We were recommended by a friend and appreciate it! read more

I was having trouble with my heat pump. I called and right away they answered the phone. They told me to send video and they would get back to me right away. Literally in 1 minute they sent me a video to troubleshoot my heat pump and it worked. Everyone was very polite and professional. I can't say enough about this company. read more

These folks are excellent, customer service provided by Emma and Natalie are outstanding. Chris who installed our new equipment unbelievably efficient. The guys who opened our pool, also excellent. Our pool hadn't been opened for three years by the previous owner but Chris and the rest of the folks have been wonderful in helping us to get the pool open and working. Can't say enough positive comments about this group. I definitely recommend them and they have my favorite pool equipment, Hayward . read more

Justin was extremely helpful. We had just bought a new house that came with a beautiful pool that hubby and I have NO idea to service ourselves. Big Blue has been incredible. They came out to clean, treat pool and vacuumed but Justin and partner reviewed, explained, dissected this new pool to help explain, learn and instruct with utmost kindness, simplicity and in lay terms. We'll be calling Big Blue pools again for all our pool needs! Thank you for all your help with the new pool! read more

Big Blue Pools is the best! Shout out to Emma who is always kind and patient and can usually answer most questions on the phone. She goes above and beyond & assists with scheduling service, too! Mike did my new pool equipment orientation and was incredibly patient for a newbie pool owner like me. He took plenty of time to explain the mechanics of my pool in a way that I understood. read more

I just wanna say that you guys are an absolute pleasure company to deal with. 1,000,000% I will recommend anybody I know to you guys!!!!!! Everybody is always on the same page ,super knowledgeable, very honest and courteous. read more

We had a green pool and someone recommended them. Nathalie was very responsive going back and forth and scheduled an appointment after providing pictures. Justin came and replaced the salt cell sensor and things were looking up. We added shock but pool stayed green. 2 guys came to power vac, $149/hr and stopped after doing shallow end saying it was too green and need to come back and then they looked at the filter and said the grids needed to be replaced. We paid for them to replace them and once that was done and more shock added the pool finally looks blue. We thought we found a good pool company to use for opening/closings and would recommend them to our neighbors. I requested that they come back to finish the power vac and wanted to charge me another $149 and Emma, office manager, wouldn't even work with me to finish the job which wouldn't take more than15-20 minutes. They just want the $$ and we will be using another company for power vac and only charging $95. I would not recommend them as they just care about charging people.. read more

Reliable and courteous. Big Blue Pools has been extremely patient with answering all of my questions regarding my new pool. They are professional and have done a great job. I would highly recommend them. read more

I contacted Big Blue too late to have them open my pool built last August, but I've already scheduled my closing with them, so should you and here's why. When my pool was closed last fall by the company who built my pool/patio, LI Pool and Patio in Coram (who are excellent) the technician left my spa open to be used during the winter. He locked the configuration of my Aqua Link master control for spa only controlling. LI Pool closed their in-house service Dept, focusing on pool construction. When I reopened the pool no one could undo the controller is until Big Blue came. Jason, who is the service manager, knew exactly how to fine tune the valves and web-based controller. He patiently explained most scenarios to me so I would have greater knowledge of the devices. Amazingly, when called for questions about temperature adjustment, rather ignoring the question, Jason stopped by personally to explain again the user issues I had! Emma who handles customer service is also diligent and reliable, always calling back and following up, 2 traits rarely seen in this business. I might even set up my opening with them now. You should too! read more

Mike the owner is very unprofessional, his quality of work is very poor, my pool looks terrible and its green, DO NOT USE THIS COMPANY!!!