Coach Luke and Coach Malik are fantastic! They have done a great job motivating and encouraging my…read morekids.

Went to check out Goldfish Naperville after receiving an email about their "FREE family-focused…read moreevent from 2-5 PM TODAY." We arrived at 4 PM with our baby, only to be told the pool was closing at 4:15 PM. That important detail was nowhere in the email. Apparently there were signs posted at the facility, but this was only our second time there, so that didn't help much. What made the experience worse was the cold, dismissive attitude from one of the front desk employees and the manager who wrote the email. There was little accountability and no real empathy for the effort it takes to time naps, feedings, and get a baby out the door for an event like this. Our daughter was so excited when we walked in and then promptly heartbroken as we walked back out. It's hard disappointing your kid, but it's even harder when it could've been avoided with clearer communication and a little compassion. Mistakes happen, but a sincere apology and some understanding would have gone a long way.

Kristi is awesome! My wife and I enjoyed working with her for our swim lessons. She is a constant…read morepro and works with you until you establish and perfect your fundamentals in the water. Thank you for all your help!

The best kept secret! I took two of my kids to see Kristi. My youngest son turned 10 and for some…read morereason we never really got to the point where he was fully swimming. Group lessons were really not a great fit at this point, because he was embarrassed to swim with kids much younger than him. I found Kristi online and gave her a call. She was so easy to talk to, totally got what I needed and told me to bring my older daughter at the same time to see if she needed help, too. After two sessions my son is swimming, neither kid is holding their nose or cares about having their face in the water and they are so much more comfortable. I couldn't be happier. The pool / facilities are super clean, parking is easy and she's so much fun - the kids love going there and think Kristi is the greatest person on earth! If you have a kid who's a tad nervous about water or not good in group settings, give Kristi a call. It's absolutely worth it.

My son came in knowing nothing about how to swim and he is quickly becoming a really good swimmer…read moreevery one is so friendly I keep recommending them to my friends and family and they are also swimming there I love it and the coaches do so great at helping the kids and working at their pace if they are have a bad day of need a gentle approach

I went here and so did my brother we both had a great time and learned to swim well more so in my…read morecase than my brother's but yeah oh the family swim was fun too

The worst experience I have ever had from the registration that caused a lot of stress and time to…read moresort it out as we were registered incorrectly to very user-unfriendly website and staff members. Leaving after 3 weeks and joining another branch. Never again.

Excellent facility for families and individuals! I had swimming lessons here and was very pleased…read more The Y is a no lose place to be. Join today!

We enrolled in a NTC tournament. We were first told that my son was on alternate, later they…read moreexpanded the draw from 8 players to 16 players, and notified us that we were promoted to the main draw. The tennis tournament fee of $90 was charged and confirmed. Before the game, when I was checking the schedule, I found my son was not on the draw, he was put back to alternate without any notice. I had to contact NTC to understand why. Then I was told sorry for the confusion you are alternate. It looks like they changed back to 8 player draw without any notification. And I was refunded $75 out of $90 I paid, as the rest $15 was processing fee?!!! Please be cautious about joining any NTC tournaments, other parents who were selected said, the tournament was poor managed and waiting time is really long for already accepting more than the capacity.

Great team but pool hardly taken care of vending machines work sometimes bathroom is disgusting but…read morevery nice

Members for almost 5 years now... Front desk is still the absolute rudest- it's like mind blowing…read morehow incredible rude they are. Please change your front desk staff - your members are greeted (well, not really) by the absolute rudest people. I can't even. It's awful. We pay a LOT for our membership and it's like insane how rude they are. Everyone talks about it/ it's shocking nothing has been done about it. If it wasn't for the therapy pool and the fact that it's practically across the street from us, we'd cancel our membership. Based on front desk alone. Absolutely awful. Equipment is subpar - they need mirrors in the weight section upstairs as well. WiFi is terrible as well if you plan to listen to anything on your phone while there too. The front desk though... man.. they're the worst.

The staff is so rude. Stopped by to ask about the membership and they just pretended that they are…read morenot even seeing me...Would not get a membership here even if it is free.

Cleanliness Management and price! Sadly the place has gone…read moredown hill the last year. No towels hairballs and dirt in studios for $100 a month ... make it make sense? Tried contacting management NEVER get a reply. If it wasn't for the instructors I would have left!

I've been a member for over 18 years and have always appreciated the quality experience the…read moreHealthPlex provided. However, over time, I feel the facility has gradually lost some of its "premium" feel due to a number of recurring operational issues. There appear to be several systemic problems that impact the overall member experience: Studio and Class Technology Frequent issues with audio equipment in class studios. Microphones often do not work or batteries are not charged. Classes are routinely delayed due to technical problems, which is frustrating during a 45-minute session. Locker Room Maintenance Inconsistent availability of hand towels. Non-working TVs. Only one functioning hair dryer. A general lack of attention to detail that affects the experience. Towel Service One of the most noticeable changes has been the reduction in towel availability during workouts. In the past, towels were consistently stocked and accessible throughout workouts. That service level contributed significantly to the premium experience and convenience. Trainer Support The trainers themselves are strong and professional, but they seem to lack adequate support from management, particularly regarding equipment reliability and coverage when someone is out. As a long-time member, I share this feedback because I'd like to see the HealthPlex return to the level of operational excellence that originally set it apart. Many of these issues seem solvable with stronger oversight, maintenance consistency, and attention to detail.

Great instructors. Knowledgeable staff. Both of my kids learned to swim well there at DuPage. I've…read morebeen to a few places and they are by far the best at teaching competitive swimming skills.

Terrible management. They continue charging you after you…read morestop the lessons! When I read the previous complaints and reviews. I am not surprised. The front desk doesn't know what they are doing. Nobody takes the phone, either. But they automatically charge you. BTW, the swimming classes are not good, either. I have purchased 10-class semi private package... but didn't expect to have the classes with 4 different coaches (substitutes). Therefore, whenever there is new coach, he/she doesn't know my kids' levels and so they have to waste class time for testing... Not recommend to anyone!

My 3 year old daughter has been taking swim lessons at Goldfish since she was 9 months old and…read moreabsolutely loves it! She looks forward to it every week. We've had several different swim instructors over the years and most have them have been great. She currently is in Fiona's class and she is amazing with the kids! You can tell she sincerely loves what she does and my daughter has made so much progress since joining her class.

My experience at Goldfish Swim School in Plainfield was extremely disappointing and racially…read moreinsensitive. After my daughter's swim class 6/26 the manager, Michael, approached me on the pool deck in front of other families & children to accuse her of being "mean" to another child and allegedly using a curse word -- based solely on another child's word, without any investigation or proper handling. My daughter was and IS the only Black child in the class, and it felt clear that she was singled out and blamed without consideration for her side. I asked my daughter on the pool deck, and in the changing room what happened. She is 6 years old and a complete sweet heart who's mean to no one. She let me know that she did not say a bad word and that she only told the girl her and her board were to close to her and to move. Fine. After that we went into Michael's office to speak to him again before leaving because I wanted a better understanding of the situation. Michael tells me the same thing again that my daughter said a bad word and it seems like it was the "A" word and the girl "didn't want to repeat it" to really let us know what that word is, mind you on the pool deck he said she said a bad word but in his office it was she said the A word. he then goes on to say that the girl said my daughter said she was to close and said to move which my daughter said she did say. Later, Michael even admitted that the kids were too close to one another and were all frustrated -- yet mine was the only child held accountable. The way this was handled was completely unprofessional, dismissive, and racially biased. There was no investigation done whatsoever just blame the only black kid in class because that makes sense to do. If your child is a minority, I strongly urge you to be cautious about sending them here. They deserve to feel safe and respected -- not unfairly targeted or humiliated in public.

Our son has been swimming with the Sharks for over 6 years and still enjoys it. Through intense…read morepractices and tough love, the coaches provide not only technical and developmental swimming skills but confidence, inspiration, and motivation! We are proud to be a part of the Sharksswimclub community! ‍‍‍‍

Love Sharks swim club! All the coaches are great - I really appreciate their honest opinion on…read morewhere my daughter is skills-wise. I have asked several times if I should buy extra lessons to supplement her team practice (total opportunity to upsell me and charge me more! Ha!) but I always get an honest and fair answer. Perfect combination of great national level swimmers to look to and beginners to help. The small size means individualized attention too. Come try out!