Excellent service always helpful. Reasonable price…read more Always assisting you when you need help Service is excellent, always formally communicating with customer needs repairs if necessary

Very happy with everything there! Good service. Good customer service. I'd recommend it.read more

The service and personal attention and communication makes renting storage here a very pleasant…read moreexperience. Jane is very patient and explained everything clearly. The facility & location is comfortable, clean and secure.

Pleasant staff and very accommodating. The whole move in process went extremely well. I had…read moreselected a bigger unit but was able to get a smaller unit that fit my needs. I'd definitely recommend and rent from this location in the future. NOTE: This is a single floor facility meaning you don't have to mess with elevators during your moves which is a big plus

Paul helped me today and he was awesome he helped us access a storage unit and the customer service…read morewas amazing they didn't try to over charge us, they communicated very well the quality of the storage unit was awesome and the value is awesome for the price I paid I will definitely come here again

The staff was very friendly and helpful on the phone and in person, in addition to patient. The…read morewoman who helped me view my unit and showed me how to install my lock knew I was a bit frazzled with my move and she was wonderful. Great high-tech facility, very secure. Very close to the LIRR (I don't have a car). I'd recommend any day to anyone :)

This place is full of hidden fees. I booked a storage unit online at $155 a month, when I got there…read moreI paid almost that much before I even got a unit assigned. They charge $10 for storage insurance , $20 for a lock, $25 for administrative fees and a bunch of other tag ons that I don't even remember like keys and key fobs. The worst of it all, the guy taking your information is slow as molasses. So the entire process takes about 30+ minutes of time while your truck rental sits and waits. They won't give you the key until they're done so your friends can't even be helping while you're inside. And after I wait for the slowest typer on the island to finish he says oops it didn't save. I hope I can find my next place quickly so I can cut my time with them incredibly short.

Tjader at the East Rockaway location was so helpful to me. I called to make a payment and was told…read morethe rules had changed and I was no longer able to pay over the phone or online. I don't live in NY and am unable to make payments in person. I was wondering how I'd be able to pay. I called before the office was even open and she answered the call, kept me calm when I was concerned over how I'd pay and then she accommodated me and let me make the payment on the phone. I truly appreciate her assistance. I was panicking and she made everything easier. She truly deserves 5 stars.

I used to deal with somebody named Justin and I never had a problem now some guy Ali came along and…read morethey've quadruple my fees!!! I tried to make a partial payment. They will not accept any partial payments from me. It's gotta be paid in full which is over $400 for two months and they will not take a partial payment ! Otherwise up for auction!! I don't know if this was bought by somebody or what change because the people that I used to deal with are no longer there! I never had myself in this position before ... the late fee are outrageous and they will not take partial payments! Pay in full or else !! No PARTIALS

Very nice and helpful staff showed me around before I chosed they make sure I get my money worth…read morehas everything in store bubble wraps sofa covers and etc look no further if need self storage

Danielle was amazing and full of information!!! 10/10 recommend working with her, she will help you…read morefigure out what works best for you and your needs!!!

So I try for another storage unit at a different location thinking I'm gonna get something better…read more They canceled my storage unit without telling me the manager called me nasty they said they were gonna call me back. I go there when I fell down the stairs on crutches to go to my unit, I can't even get into it. No one ever calls me back. I found this again a cheaper unit online. I tried to file a complaint. No one ever wants to even call me back never go here. They're both terrible. They're nasty and they're overpriced and dirty.

I recently ended my contract which I had from 2006. This Storage facility is unlike any other I've…read moreseen. It is extremely clean, well-lit and the storage rooms are very easy to access. There is ample parking, you feel safe and you are in a secure setting. The staff are friendly and professional. I ended my contract because I no longer needed storage. Sixteen years is a long time and never did I feel during those years the need to go elsewhere. Should I have storage needs in the future, I would definitely return.

Excellent customer service via the phone and in person. Exceptional pricing with a guarantee not to…read moreincrease for 2 years.

I have more than one unit at this location from when it was "Men on the Move"…read moreNice staff, clean facility. 24 hr access. I have no complaints. I have moved around a lot and this is one of the better storage facilities that I have encountered.

I would rate zero stars if I could. This location does not care about those who rent a storage…read morespace. There have been numerous break-ins at this location and they did nothing to inform their customers about it. I was a victim of one of these break in and management could care less. My entire unit was trashed and numerous items were stolen. The mistake I made was thinking my belongings were safe at this facility. The store employee told me there was no way they could review any video and they only had cameras on the stairs and elevator. I wish I knew this after being a customer at this location for 7 years. Do yourself a favor and find a safe storage facility to store your stuff.